Purchased a refrigerator this week from F&H and what a wonderful experience from start to finish…read more 1 day delivery and friendly, fast service from sales to delivery. I am recommending you to everyone I know. Also happy to buy local. You have a new very happy customer. Thank you so much.

I bought a dryer two weeks ago and I was very happy with the service I got…read more They didn't try to pressure me to buy a more expensive dryer than I needed. They also don't charge for electrical cords, vents, and disposal of the old appliance etc. as many of the big stores do. They delivered my dryer the day after I bought it. The guys that delivered and set it up were very good, pleasant and efficient. The last time I bought an appliance from a big box store, the man who delivered it gave me a hard time because he had to switch the door of the washer from the right to the left which the store knew it needed to do. At F &H they did the same thing without the hassle. I have also used this store for years to repair my appliances which had not been purchased there. Excellent repair service. A plus is that this is a locally owned store! Becky S.

Looking for deals on salvage and surplus items? J&R Liquidations is the place. From tools to…read morechairs, toys to home improvement supplies, they can save you money with deep discounts. This location carries a lot of appliances and tools along with many other things. It's a little cluttered so you can do a lot of digging around to see what's there. Stock is always changing so if you see it today it may be gone tomorrow. On their Facebook page they post many items and you can ask them to hold it for the day giving you a chance to get it. You can also pay by phone.

This is a Bins Store so there's a lot of random things to choose from but you never come away…read moredisappointed because there's always something that you didn't know you needed there. Be ready to spend more money than you expected and always check what the price is for the day.

I want to enthusiastically placed this review on behalf of THE Appliance Doctor in Burlington &…read moreGraham NC area. (do not be distracted by imitations) Brandon has consistently met all my appliance service and repair needs for over two years now. I highly recommend him as he has been quick to respond to my calls with reasonable rates and excellent service. He has always been very professional. I think you will find him sincere and honest or in my words "Old School "and I'm proud to call him that!

Mr. Brandon I really appreciate the professional service and attitude I recently received from you…read moreand your company. I could not be more happy with the new HVAC SYSTEM you installed 2 weeks ago. If I ever have another need that you can help with I won't hesitate to use THE APPLIANCE DOCTOR again. Thanks again for everything. B. Wiley

Very nice staff and super helpful. Unfortunately we didn't find what we were looking for. They did…read morehelp us to some other businesses and we were able to find what we needed. Plenty of spaces in the lot and easy to maneuver in the showroom.

From the owner: Discover Queen City Homestore in Burlington, NC, your destination for appliances, furniture,…read moremattresses, electronics, and grills from brands like GE, LG, and Whirlpool. Conveniently located on S Church St, we proudly serve Burlington and surrounding Alamance County communities. Whether you're upgrading your kitchen, replacing a washer and dryer, or furnishing your living room, our expert team is here to help. Enjoy flexible financing, exclusive rebates, and personalized service with every visit. Builders and designers can also access dedicated support through our trade program. Visit today and experience 70+ years of trusted home expertise.

I was truly disappointed with my experience with Badcock Home Furniture In Burlington. We recently…read morebought a dining room set in cash. Thank god we got the additional extended warranty. We received the table but didn't realize the the leaf extension mechanisms were faulty. We called them a few days after delivery to get them to fix the table leaves. The leaves would extend but not stay up. A technician came out to fix the leaves without success. On the third time they replaced the whole table top but still one of the 2 leaves didn't stay up. We were appalled they would bring out a replacement piece without testing it. Finally we were done. We went to the store to ask for our money back. The extended warranty allowed for a full refund if the item was defective. The tables were clearly defective. The sales person who assisted us with the purchase, was extremely rude. We explained the situation and the clause in the warranty. She immediately, without concern or apology, tells us we are passed the first 10 days, so there is nothing she can do. We asked to speak to a manager, so the sales person proceeds to yell across the showroom at a woman we assume is the manager and tells her the people with the table issues are here and they want their money back. The assumed manager yells back that she'll give us a partial refund but will have to charge us a 25% restocking fee and continues with her business without acknowledging us further or our problem. We showed her the extra warranty we got with the initial purchase which states a full refund would be given if the purchased item was defective. The sales person grimaced and tells us she's never done a full refund and doesn't know how to do it. We ask her to call someone who does and she says she'll need to call the owner. As she's waiting for someone to answer she tells us that even if she can give us a refund she cannot refund the $100 delivery. Finally someone answers and she relays the situation . She grumbles on the phone and asks about the delivery fee refund. After a few minutes, she gets off the phone visibly disgruntled and dissatisfied and tells us she'll be able to refund everything except the delivery fee. She was visibly dissatisfied with the notion of refunding the cost of the defective furniture. I hope she owns stock in the store because otherwise I cannot understand the animosity toward the customer. I expected much more from this furniture store and wished it stood behind its products and committed to improve customer service.

If you're looking to purchase furniture from a store/company that stands behind their inventory and…read moretruly cares about customer satisfaction, please spend your hard earned money elsewhere. We have a chest of drawers that we purchased as part of an entire bedroom suit that has a broken drawer slide. We brought this piece into our house early January 2021. The drawer with the broken drawer slide was only pulled open twice. Once to put my husband's shorts in and once to take out a pair to wear. We're reasonable people and understand things happen. But when it's clearly a manufacturer issue and the item is literally less than 3 months old you would think they would want to go out of their way to fix it. This one individual piece was $499 and the entire invoice for every piece we purchased was paid for in full, we did not finance any of it. Called the store to see what needed to be done only to be told the product has been discontinued. None of the options for repair were centered around what would be best for the customer. Lesson learned on our end. This review is not on the item purchased but the lack of concern for customer satisfaction.

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

I recently purchased an Ipad from this location. The sales kid told me if I applied for a Best Buy…read morecredit card I would receive 15% off, however when i looked at the receipt it was full price. When I asked about the 15% off he had to ask another associate and he said I would see it on my first credit card statement. Well I received my statement and nothing. I tried to call customer service but couldn't get a real person. I went to the store but was told this was a rewards credit and could not be used against the purchase. I didn't want this credit card but 15% was a lot on a $700 purchase. Still have not received my rewards credit. I plan to cancel the card and never will shop at Best Buy again.

Excellent service and selection. Employees always helpful snd knowledgeable. Our Go-To place for…read moregarden needs.

Ordered some topsoil mix and it was delivered the next day. Great filler for my raised beds! Store…read moreemployees were helpful and answered all my questions. The delivery driver was courteous and able to maneuver the dump truck into my backyard. Totally pleased with this company!