This was my first time in an Apple Store actually purchasing a product…read more They greet you upon walking in and ask what you're looking for. They guide you to the right section and send a worker over to help you make decisions and walk you through the purchasing process. I was doing a phone trade in, hoping to get credit from my old iPhone 11 Pro in order to buy the iPhone 13. Because of one very minor scuff on the bottom right of my screen, it plummeted the value, which is ridiculous because they use these phones for PARTS, not resell the entire phone. Overall, the workers were nice and helpful, very informative! It's roomy in there and I had somewhere to go and wait while my phone transferred the data.

I am so disgusted by the service I received. As someone who works for Apple since 2017, I'm blown…read moreaway by the treatment I received from a failed repair on parts in my phone. I have a iPhone 16 pro that can't receive calls, won't connect to Bluetooth and has issues connecting to WiFi. It's within warranty and I have Apple care. After they made my phone worst after the first repair I which I had to wait for the part, they tell me I have to wait for another part another 4-5 days, they don't have any warranty replacements in store and refuse to order one unless I wait the 4-5 and let them attempt to repair the phone again. I'm now almost two weeks without a phone and their best option for me to do a mail in express replacement charging me full price for my device 2k until I receive the replacement and send my non working device back before my funds are released.