Got the vicious "black screen" on my laptop! Nash at HD Computer was recommended and he did an…read moreexcellent job! Knew exactly what was wrong with it when we chatted on the phone ... he had me back in action in 24hrs! None of my saved documents or pictures were lost!

From the owner: Computers,PC and Macs, I pads, Laptops and I phones Repair, Good pricing and professional work.read more

Horrible experience. We spent over $3,000 on items scheduled for delivery, only to have the…read moredelivery canceled an hour before arrival. They rescheduled, canceled again, rescheduled again, and then canceled for a third time. We finally canceled the order completely and went to Sam's Club instead, where we got the TV for nearly half the price and received 10x better service. Worst company experience we've had.

1 Star - Extremely Unprofessional Installation Experience…read more We went to Best Buy (Concord Mills NC) ahead of time to show the team the exact equipment we wanted installed in our vehicle so we could ensure we had everything we needed and verify the installation cost before scheduling an appointment. When we arrived for our installation appointment, the installer immediately started listing new charges that had never been discussed. When we questioned this, he offered no help and simply said, "I'm not the manager." I then asked to speak with the manager. The manager came over, reviewed the situation, and agreed to meet us halfway on the unexpected charges, so we agreed to proceed with the installation. After having our vehicle for almost two hours, the installer called and said he was stopping the installation due to "liability" concerns with our radio. He claimed the radio was staying on even though there was no power to it and said all he did was disconnect the battery and nothing else. Yet there was a mysterious cut red wire sticking out from behind the radio now. However, when we inspected the vehicle, several things were clearly changed or disconnected (he removed the entire passenger seat, the previous amp, the previous sun, and who knows what else we couldn't see. Despite this, the installer attempted to have me sign paperwork stating that he had done nothing to the vehicle. I refused and asked him to accurately document the work that had actually been performed, including removing the seat and removing the amplifier, etc. To make matters worse, this vehicle belongs to my 16-year-old son. His system was working before this appointment, and now it has multiple issues that were not present previously, including non functioning steering wheel controls, this mysterious red wire, and a sparking amp that he had to remove from the vehicle for safety reasons. We now have to take the vehicle to another company and pay them to repair the problems and install the new amplifier and subwoofer. This was one of the most unprofessional service experiences I have ever encountered. The lack of transparency, accountability, and basic customer service was extremely disappointing. I would strongly recommend avoiding this location for installation services.

Service was amazing. I needed to print something. I had a hard time. Staff came over to help me…read moreextremely professional. I can appreciate that.

I went to this location on 4/12/26 and asked "Tim" for help with shredding some documents. He…read morestopped what he was doing and immediately helped me. He was courteous, friendly, and professional. Also, the store is clean and very well organized. Will definitely return to this location in the future.

Working from home has been tough to say the least, running an e-commerce business requires a laptop…read moreor computer. For the past few weeks my laptop has been running extremely slow. Once I contacted Essential Solutions they got back to me within 5 minutes!!! Now my laptop is running good as new. HIGHLY RECOMMENDED.

It has been wonderful to work with Essential Solutions. They were quick and very responsive in…read moreassisting me with my computer needs. One thing that I really appreciated was the time they took to not only fix but to also explain to me my computer issues. That was really helpful.

Great guy, clean service, fast transactions, no complaints…read more When we met the guy was friendly and professional

Gary started helping last year and then sold us 2 computers that are having major issues and…read morecausing problems over and over. We have reached out over and over for months - not even a response on his promised warranty and service commitments!!

Horrible customer service, will never do business there again nor will I reference any of my…read morefriends. I never experienced service like this in my life. The so called manager told me to eat a dick in front of my son, when I asked for explanation of the repairs that was not discussed before repairs were made. The manager wanted me to pay $35 for diagnosis and $55 for labor for repairs that were incomplete, they also want to charge me to pay another labor fee to bring the computer back to complete the repairs once they receive the part. After several choice words I left without paying a dime. I will never do business there again. And people wonder why we don't support black owned businesses! This business will only get 1 star for fixing a part of the issue for free!!!.

Dropped off my phone to be fixed at lunch. Came back after work 4 hours later and it had not been…read morefixed. I had drop it off the next day again at lunch, they had it done within an hour. I wish they could have gotten it done the first time. Quality of screen repair was good.

Completely unprofessional. I left my Samsung Odyssey G5 gaming monitor with the owner, Tyler, on…read moreJanuary 24th to fix the jog button. The last time he gave me any kind of update was February 25th; since then, it has been total radio silence. Multiple attempts to get in touch have gone completely unanswered. Taking months and ghosting a customer over a menu button repair is ridiculous. At this point, he is just holding my property hostage--and to be clear, it is still my property. It has not been sold, abandoned, or surrendered. Tyler, check your messages and give me my monitor back. Avoid this shop.

Tyler is a professional at his best. He responded to my computer needs the same day I contacted…read morehim. I run a business and he understood my need to get back up and running. He took care of my issue promptly and I was up and running the same day. I expressed concerns when I go out of town I was unable to take my computer on a plane, he suggested getting a laptop, I never even thought of that. I now have a new laptop with all my needed data. Thanks to Tyler. His pricing was by far better than any other computer service in the area.

I was in town and spilled wine on my MacBook pro. I freaked out because all my work stuff was in my…read morecomputer. I called around and found this computer repair place, and talked to Ahmed - very nice guy explained he would do his best to get it repaired as quickly as he could. The next day he called saying my laptop was fixed! I just picked it up and everything is working like it was. Unbelievable experience. This was the only place that could help me over the weekend. Thank you

After my dog knocked my beloved MacBook Pro onto the wooden floor, you can imagine what happened…read morenext--the screen cracked in the corner. My Mac is my lifeline, so I needed to get it fixed as soon as possible. Thanks to Yelp, I was able to request quotes from multiple repair shops. Alex responded to my request on a Thursday evening, which I really appreciated. I received one other quote, but this shop was closer and significantly more affordable at $350 instead of $600. The next day, I spoke with Ahmad and paid in advance so they could order the replacement part. They informed me that it would arrive sometime between Monday and Wednesday. Later, they even called me back to confirm that I wanted a Grade A screen, explaining that while it wasn't completely brand new, it was still covered by a one-year warranty. If I preferred a brand-new screen, it would cost an additional $50. I asked Ahmad for his honest opinion on which option was best for me, and he recommended the Grade A screen over the new one. I trusted his advice and went with that option. I dropped off my Mac on Wednesday at 9 AM, and by 11:30 AM, I received a call saying it was ready for pickup. Ahmad made the entire process as smooth and painless as possible, and I can't express how much I appreciated that. I highly recommend this place!