I can't speak to the quality of their repairs, but have to speak to their honesty…read more The fan on my trusty old laptop stopped working and it kept shutting off and sending "do not use" messages. I only use it occasionally but when I do, it's important. First I called a local computer repair shop. They said it would be $90. Not the worst. Then I asked my friend if she would recommend her computer technician. She said yes enthusiastically and gave me the number for Technical Difficulties. When I asked him for a quote, he told me that different HP laptops may have more than one fan and that he would have to see it. Then he told me that if it's just the fan, I could try a laptop fan pad. Never heard of it! I bought one for under $30 and it solved the problem! What integrity!

A month ago I realized that I had made a very foolish mistake. I knew that flashdrives could…read moreeventually go bad but I never backed up mine which had some very important documents, including a journal that I had kept for several years. One day I was accessing some files -- one minute the files were there and the next minute they were not readable. I panicked. I thought that the files were lost forever until I discovered that there were some companies out there that recover just this kind of lost data. https://www.yelp.com/biz/crb-computer-repair-brooklyn-brooklyn-2 -- recommended Technical Difficulties. I knew the cost could be very expensive, but I had to find out if it could be done and what they would charge. Avi at Technical Difficulties explained to me all the different possibilities before I agreed to send the flashdrive to a lab. I had a certain figure I had in mind that I would go up to because the journal entries were irreplaceable. After waiting a couple of weeks, I was told that most of the files could be recovered including the journal entries. I thought it was a miracle! The cost was not cheap, but reasonable. I was very happy with the service I received. I also very much appreciated how the process was communicated to me. There was never any pressure -- everything was left up to me. I highly recommend their service for data recovery. I was able to recover something that had a lot of sentimental value. Thank you so much Technical Difficulties!

These guys were great from the start. They helped set…read moreexpectations of what were possible and wasn't. I've gone to them for many phone related repairs and even a passion project of bringing back alive my original Google Pixel 1 phone.

Once again, GEEK SHOP to the rescue! This amazing, responsive local business will repair Mac and…read moreApple products that the Genius Bar tells you to replace. Just now saved a MacBook screen by reattaching the rubber gasket that came loose. I try to buy all my accessories from them too. Great work, reasonable prices, fast, nice... what more could you want?

On the way over I was confronted by a man who asked me if I wanted to step into his shop for a…read morequick look around, there were all sorts of weird overpriced vases- I definitely wouldn't come back ever again especially because there was a weird smell that clung to my clothes. When I made it to best buy they somehow were even worse. I went home that day with a vase and no electronics

I ordered "pick up," for a charger for my "work lap top." This Best Buy location is within walking…read moredistance of my office and I've never visited this spot. The pick up line inside the store moved quickly. The rep smiled, scanned my email notification, and I was out the door. Friendly and fast customer service at the pick up counter. Quiet evening, walking out of the Atlantic Terminal Mall onto Atlantic Avenue. Great match. My charger is compatible and working effectively with my laptop just as the Best Buy website suggested. Did I tell you that I love Downtown Brooklyn!

I went to Micro Center to buy a PC. I wanted to get a medium-range build, and Michael Watanabe was…read moreas helpful as they get. He was very patient and also helped me pick out the best parts that someone would need. He answered all my and my mom's questions perfectly, and it was like the PC was already finished because of the immense help.

This store is very conveniently located, the staff is generally friendly and knowledgeable. Prices…read morerange from reasonable to good with some expected exceptions. Variety of merchandise is pretty wide with DIY sections being rather useful and interesting. Aisles are clean and wide, well-lit. It's easy to reserve pieces of merchandise online in order to later pick them up at store. Mail-in freebies offers are nice, too. The Brooklyn location amenities include large parking space and restrooms. There is no loud, crappy music blasted into your ears. Thank you for that! I tend to escape some establishments where music is loud and annoying. Too bad that the store has no seating spaces, since the location is quite spacious, and if you have time to spend there, you get tired. Definitely do your homework before visiting Micro Center, as that place is certainly intriguing, but your experience there is much better, if you know why you are there. If you decide to misbehave at that store somehow badly, then keep in mind that a New York City Department of Correction building is right next door :) .

I factory restored the Microsoft surface all by my self and the glit that I was complaining about…read moresince I got it from you disappeared. How come it worked when I did it (and it was NOT a hardware proble!!!!)

They were very responsive! The first point of contact was a woman and she seemed to be…read moreknowledgeable. She asked for the issues, laptop model, and she got back to me with a quote pretty quickly. The repairer called me promptly to discuss the problem and explained to me the actual issues with my laptop. He gave me a few options and listened to my request. He also was accommodating with the pricing and he picked up and dropped of my laptop for me. I truly appreciated their service! I was able to get my laptop fixed and back within a couple of days. I paid $65 to fix a laptop hinge.

My wife and I took a laptop to this establishment to get service…read more To our surprise, we were unable to enter the business. An individual greeted us at the door, spoke to us through a slot in the door, took our laptop while we were standing outside in the cold. We were unable to enter the business like any other business. The place was situated like a fortress. I had delt with this business previously, and what we experienced this time was surprising. My first visit, I was able to enter the business, there was a counter where I was able to place my laptop, and spoke with the technician face to face. This time it was totally different and disgusting, to say the least. He might be an excellent technician, with cost very reasonable, but the business appearance is unacceptable. This is a small community business I would love to support, but the customer service is very poor. Because of this, I would not recommend this business to anyone because of this. Mr. Jean, has to do better than this.

I can't say enough good things about Jean's computer repair. I was up against a deadline for…read moremedical school, and my computer (MacBook Pro) wouldn't turn on, and was making ominous noises. I was extremely upset and overwhelmed at the prospect of not getting my work done in time. Fortunately, Jean saved the day. I took my computer into his shop at 5:30pm on Thursday. He called me at 8:00pm that evening to let me know what was going on and to give me a price estimate ($150). He let me know I could pick it up any time after noon the following day. I stopped by at 1pm, and had my laptop back in perfect working order at exactly the price he gave me. In fact, my computer works better/faster than it did before I took it in, and he cleaned the keyboard and screen as well. I am so relieved and happy, and extremely thankful for Jean's swift and hard work. FYI- it's cash only, there's an ATM down the street with (IIRC) a $1.75 fee.

He didn't need to offer alternatives since he did not offer what I was looking for. Despite this,…read morehe wrote back with several options which I truly appreciate. Thank you for going out of your way to help me.

Nothing but great things to say about Peter! HIGHLY…read moreRECOMMENDED!! I contacted him to help us design and install an updated WiFi system in our 3 story brownstone. Which can be a challenge due to the construction characteristics of brownstones. He was fantastic! Incredibly responsive and proactive throughout the entire process. Designed a very cost-effective and aesthetically pleasing solution. The actual install was fast, totally painless and stress free. Thanks to him we're now enjoying super fast speeds all over the house!!

My experience at this location has mainly been cordial and fairly helpful. At my recent visit, I…read morewas looking into antenna wires for my new TV set, was met with a floor sales associate who was pretty resourceful and recommended a few brands available for purchase. Tech associate also gave some advice on how to install the wires on the particular product easy and time saving. At the end of my transaction; sales associate did try to sell a few additional add-on items to me (I wasn't bother by it though). Overall, this branch has a lot of products in stock

DO NOT schedule any IPhone related repairs with this Best Buy's Geek Squad…read more I had initially scheduled an IPhone battery replacement through Apple's website for the afternoon, but was told to reschedule for the following day due to the person in charge of IPhone repairs not being in at the time. I was fine with this, and came back the next day for my now rescheduled appointment. The appointment ended up taking ~4 hours, which, although longer than what was stated on Apple's website regarding authorized repair spots, was still fine. Immediately after picking up my phone from them, I had noticed that my phone was strangely hot, but assumed I was just imagining things. After arriving home, my phone began to drastically overheat, turn off out of nowhere, and its camera and FaceID stopped working completely. The person in charge of IPhone repairs had either replaced my phone's battery with a faulty one, or had simply damaged the insides of my phone during repair. How do you manage this as someone who is paid to do IPhone repairs on the daily? I have since gotten a replacement phone through Apple's warranty and will likely never schedule a service with Best Buy's Geek Squad again. I truly feel as though I could have done a better (and faster) job myself by ordering an IFixit kit.

Highly recommended. Reliable service with clear communication and fair pricing. Thank you again…read morefor fixing my laptop.

Inconsistent timelines of when service will be done. We were given timelines and told we would…read morereceive calls back. We did not receive any calls. We had to keep calling back to find out when our laptop would be ready. We were given the run around for many weeks. There should be better communication. It's unfortunate - we were looking forward to working with them.

I recently visited Apple Downtown Brooklyn on Flatbush Ave, and overall I'd give it 3 stars…read more On the positive side, the store itself is clean, modern, and well-organized--exactly what you expect from Apple. Many staff members are friendly and knowledgeable, and when you do get help, the service can feel thorough and professional. A lot of customers echo this, noting helpful interactions and strong product knowledge. That said, the experience is inconsistent. The biggest issue is support--both in terms of availability and capability. Wait times can be long, and it's not always clear who is available to help. More frustratingly, I've been told on multiple occasions that certain issues "can't be handled in-store," which feels limiting for a location that's supposed to offer full service and Genius Bar support. This aligns with broader feedback about the store: while many people have positive experiences, others mention delays and uneven service depending on timing or staff. Overall, it's a convenient location with potential, but the inconsistency in support and limitations on what can actually be done in-store make it hard to fully rely on.

Booked an online appointment to replace my iPhone battery. Checked in on time, then waited 20…read moreminutes past my appointment before anyone helped me. First employee tried to talk me into buying a new phone because mine was already almost two years old. Then told me, despite what the Apple app said, the battery couldn't be replaced that day. I explained I only wanted the battery replaced since new phones come out in September. That employee disappeared, and a second person told me the battery wasn't in stock and would take three days to arrive -- plus another two hours for the actual repair. The Genius Bar feels like the Gaslighting Bar. I did my research and only wanted a replacement battery but they made me sit through a sales pitch. If they knew the battery I needed wasn't in stock why would they take the appointment? Apple loves to seem green, promoting repairability in theory, but in practice the process is designed to push customers toward buying new devices.