In November, my roommate broke my MacBook Pro and I went into full on panic mode. I had gone to the Apple Store once before with a different issue and had a terrible experience/knew it was extremely expensive. The initial computer store I was taking my laptop to was closed so I walked a few more blocks to Computerland and I am so thankful I did. They warned water damage (a whole cup of tea) can be pricey and I got my initial diagnostic for $40. They got back to me in 24 hours with how much the estimate would be. Although it was approaching Thanksgiving holidays, the team was communicative when working on my laptop and even helped me with getting a new screen/few parts for free!! They really listened to my situation and gave their best honest judgments. They were fully aware of my fears of being a college student without a laptop and my hesitancy to fix my laptop should it just break again due to the unpredictably of water damages. They also offer a good warranty and are an Apple Premium Service Provider. It's been about 4 months now and everything is working great! I would definitely recommend students and others in the community use Computerland's services. read more

Pluses: - Honest - Reasonably priced - Good customer service - Relatively fast Minuses: - Seem to favor non-technical users or warranty jobs read more

Life savers. My 2011 MacBook Pro had a massive graphics failure, the screen was nothing but dancing neon lines. I had been working over break but hadn't done a backup in a couple months and would have lost everything except for these guys. Took my computer in at noon today and was helped by Eduardo. For $50 extra, he said he could work on rescuing the data within 24 hours. At 3:30 this afternoon he called and said it would be ready by 4:15. He got it done with a 4 hour turn around. Checked my data at home this evening and it's all saved. Thanks - you really helped me out. I would definitely recommend them to friends with computer problems, for great service and speedy work. read more

This place was very helpful and prompt when I needed my MacBook Pro looked at. They ultimately backed up my data and were provided great customer service. I highly recommend this place to anyone in need of Mac service repairs read more

Great service and very quick turnaround! I needed to have my optical drive replaced on my MacBook Pro. I originally was planning on going to an apple repair place around the corner which has advertised hours of 10a-6p. I waited a half hour and they didn't open. I happened to walk by Computerland of Berkeley, they were professional and awesome. Dropped off my computer at 10:30a and it was fixed and ready for pick up 1:40p. Great service!!! If I ever need my computer fixed, I will definitely bring it to them AND they don't just work on Apple products they fix PCs too! read more

I had a totally positive experience here this week. I take it from other reviews that they're doing Apple business, but my issue was getting data off a hard drive from my Windows laptop that had just failed. Tech I spoke to (first off, nice to talk to an actual tech instead of a "front office" type) understood my issues, and clearly explained possible outcomes & charges. He promised results in a couple of days, and produced them in under 24 hours, for what I think I know are normal, regular rates (in my case, $80 for HD scan and cleanup and data extraction, $20 if they couldn't extract, but they could in this case). Until further notice, Computerland is my tech support source. read more

Excellent service. My laptop screen wasn't working and Windows told me it would take 4-6 weeks to even diagnose the issue and get a quote, so I should consider buying a new laptop. Tri diagnosed my laptop a couple of hours after I took it in, then I picked up my laptop then waited a couple of days for the screen that he ordered to come in. The day it came in, he replaced my screen in 30 min. I was really impressed with the speed, integrity and service that I got here! read more

Had a great experience with Computerland Berkeley! My MacBook pro wouldn't boot up and Computerland was able to get it working again, like new! It only took two days and they called me to update me throughout the process. Everything was fast and easy, and reasonably priced. Will definitely use Computerland again in the future if I have computer needs. read more

This place is dope in my book. Replaced a hard drive in my laptop within a couple of days which was totally cool cuz they were busy. Everyone who worked there was super friendly and interactive. VERY REASONABLE PRICE AND TIMELINE FOR THE REPLACEMENT!!! Thank you! read more

I recently had the top case assembly (keyboard, track pad, etc) of my MacBook Pro replaced by Computerland of Berkeley under AppleCare in response to some keys that were sticking and I just wanted to share how pleasant of an experience having them service my computer was, and how happy I am with their work. I had three interactions with their staff throughout the repair process, and during each, the staff member that assisted me was courteous, friendly, and professional. In regard to the repair work itself, I received my computer back within the quoted time, the new keyboard functions as it should, and I received my computer back cleaner than when I had brought it in. I would not hesitate to bring a computer of mine here for service in the future. read more

My 5 year old HP computer had a portable drive that I dropped while moving. The noise it made told me it was trouble. Computerland did a disassembly and diagnosis a confirmed it needed factory level help. They packaged up the drive and only charged me $20. for their efforts. Most places have minimums of 60 to 90 dollars. I was most impressed with all of the attention and service they provided for next to nothing. I've recommended them to a friend. read more

This review is based only on service I received when trying to replace my recalled (frayed) power adapter under warranty. I called Apple and learned that my frayed power adapter was eligible for free replacement, after a visual inspection by Apple or their authorized agent could confirm that the adapter was fraying due to the product defect and not misuse. I was in a bit of a bind: I knew that I shouldn't waste my money replacing a defective adapter I could have replaced for free, but I have a very busy schedule and no Genius Bar in my area could take me until the following week. If I shipped the cord to Apple I'd have to wait days for shipping. The customer service people I called via Apple's 800 line said that I could try to see if the guys at Computerland would take mercy on me, visually inspect, give me a free power adapter, and send mine back to Apple for me. Computerland did the inspection, but they weren't willing to give me a free cord until after they sent mine to the company. The cord has frayed due to the defect, but I twisted the cord to try to salvage the connection until I could get it replaced, and Computerland was concerned that Apple might not reimburse because I'd done that. I gave them the cord to send over, and I begged them to try to help me get a replacement. They advocated for me and convinced Apple to authorize a free cord for me. I appreciated that they tried to help me out, and they saved me the cost of buying a replacement cord. read more

Best maintenance ever. They have reasonable pricing system.they are connected directly with apple. So helpful in maintenance . Very helpful they.are mostly.concerned with consumers satisfaction than making profit. So what is it are you looking for in a store that repairs your personal computer. Speed ? Less than 24 hours order and repair Price ? Very reasonable Accountable ? Part of apply maintenance My computer was fixed.cleaned.as if new.. read more

If you are having computer issues don't hesitate a second go to Computerland of Berkeley. They have a terrific team, individuals like GUS who are experts and what they do. They do repairs not sales. This is their specialty. Even Apple Stores send their difficult cases to them. I had spilled water on my relatively new MacBook Air. My track pad was not working at all and the keyboard was acting up. Ouch! Panic on my part because the next day I was going out of town to a conference and absolutely needed this computer. Gus handled the whole issue, called me later that day and voilà... the computer is like new. Thank you Gus! (Shokran- thank you in Arabic) Francine S. read more

I received an email from Apple saying that a number of MacBooks bought during the date I purchased mine could potentially have memory issue and that I should get it checked up. Of course, the Genius Bar is all booked up! So I decided to go to Computerland in between class breaks. They were very friendly and fast! Thanks so much for fixing my MacBook read more

Computerland was great! I had to change my iPhone 6 battery and had an appointment close by at another phone repair shop (it was the only one that showed up as available at the time). When I got there, they said they didn't have iPhone 6 batteries and would have to send it in. Luckily, I found Computerland nearby and they were able to do it within a few hours and I was able to pick it up right after class. They were super friendly and professional and I will definitely come back for all future phone repairs. read more

Computerland fixed my computer in less than an hour, after I'd spent two frustrating hours on the phone with Apple tech support. Big relief; will definitely contact them again if needed. read more

Received help twice, both are exceptionally great experience. 1st time when my computer wouldn't enter the main screen. Called apple support and stay online for 2 hours, no result; sent to this place and problem fixed right away. 2nd time was when I decided on upgrade memory on my laptop. Knowing what to expect, they are still explaining potential hazard during the process. Get the imputed back the very next day. read more

Been coming to Computerland for the last 7+ years, and trust no one else to touch my computer! Recently, my MacBook refused to boot up and was completely unusable. In three days time, I was told that my motherboard was no longer salvageable. Instead of charging me an expensive repair cost, my data was transferred to a refurbished MacBook (in much better condition than my own) and I was charged a FRACTION of the cost of a new computer. In addition to the diagnostics and data transfer! Truly unbelievable and kind service as always. Thank you Computerland of Berkeley!!! read more

Awesome people! They are certified for Toshiba warranty as well. I'm still in warranty and they managed to get me a free replacement battery and were quick about it! It took about a week because they had to wait for a part but they're very friendly and efficient and get the job done! My laptop came back broken from the Toshiba Depot in Milipitas but these guys fixed it right up! Go here; you won't regret it! read more

I highly recommend this place. I had a recall on my MacBook Pro 2017 as well as a defective thunderbolt USB port and took it into Computerland of Berkeley. Although I did not have a warranty, the man who checked me in, Gus, kindly offered to check the USB port for free (and if it was too expensive to fix, he would call me, if not he would fix it without a problem). The turn around was 1 day, which for me was important being a graduate student who survives off their laptop. Gus was extremely nice and you can tell he cared for my situation. I was called as soon as the laptop was ready. Again, I highly recommend this place for anyone running into any problems, they will even consult options with you for whatever you may need. read more

I was in a bad accident and came into Computer land with a broken screen as well as a concussion. I was helped out by Gus, who immediately noticed the scarring on my face and asked if I was alright. He genuinely cared about my health and safety, recommended scar cream, and understood my urgency as my accident already put me behind in college, something that is usually hard to recover from. He gave me a quote and explained to me what exactly needed fixing on my laptop. I also had called another tech place to compare to Computerland, and they had quoted the cost of fixing my MacBook to be well over $1000, while Gus fixed it for a fraction of the price. Within a day my laptop was fixed and working again. I cannot recommend this place enough. The staff are honest, kind, and compassionate, and they know how to do their job extremely well. My laptop is working better than normal. I was honestly so moved by my treatment at Computerland. We need more kindhearted people like this in the world. read more

Got my phone replaced in 24 hours! Great service and was extremely happy with the quick turnover.

I called late in the day and asked if they repaired iPhone screens while I waited. The gentleman on the phone said yes. I asked when would be a good time to come and he said he had time now. So I immediately drove there and walked right in and handed him my iPhone. He took it apart and said my screen was okay, but the protective cover was cracked. So he replaced it within minutes and cleaned up my phone. I left there a happy camper only paying a very small price. Good customer service and would go back again if I had any iPhone issues. read more

After spilling liquid on my Macbook Air, I wanted to bring my computer in immediately. All Apple Genius Bars in the Bay Area didn't have availability for four days, which was frustrating because the longer you wait to get your computer fixed from liquid damage, the higher likelihood your computer will suffer additional damage from corrosion. I was able to take my computer in to Computerland as soon as they opened after the weekend. Gus and the team kept me in the loop throughout the process and were very transparent about the cost. I was able to get my computer completely repaired more quickly and for less money than Apple Genius Bar would have charged. read more

Tony helped me with my MacBook Pro and he was very friendly and patient. As a student, waiting for your laptop to be fixed can be very stressful since it can take a long time. But with good communication, Tony offered a solution that worked great with my time schedule. He also told me that I could change my old retina screen for free since it's within 3 years of my purchase, which I didn't know. Made several phone calls with them too, and everyone I talked with sounds friendly and is willing to help. Thank you very much :) read more

I want to Thank Tony and Gina for their prompt and courteous service. I was very happy with the fact that they had in stock the "antique" screen 2022, 15 inch MacBook Pro. I had my computer back within 24 hours. They were very professional and tried very hard to make sure that we followed all the COVID-19 rules. I definitely endorse them. read more

Great service. Super fast turn around time. Took my iPhone 6 in to get the battery replaced and they had it done the same day. Because they are an authorized Apple repair provider I got to take advantage of the $29 battery replacement. All and all a painless experience. read more

The people there were super understanding that I was a student so a quick repair and also affordable repairs were top priorities. I brought my Mac in on Monday and got it back on Wednesday. Great service that you won't get at an actual Apple store. read more

Fixed my macbook in less than 2 days at a great rate. Super friendly and COVID-conscious!

I haven't used computer repair services very often. When my laptop's screen died in the midst of the covid-19 pandemic, I made calls, and found Computerland had found a way to accept my business. I brought in my laptop on Monday, and got it back on Wednesday, fully working again. Overall, I would use these guys again and recommend them. Especially opposed to the response of certain squads of geeks. read more

These guys went above and beyond for me: I brought my MacBook in on the last day of its warranty and they did a rush job on it--without the usual extra charge--so that it would be covered. Thank you! read more

The staff and service at Computerland are simply AWESOME. I have gone to them on two different occasions, and Nerko (the manager) has helped me both times. The service is of high-quality, and the repair rate is VERY fast. A super big plus is that they are also certified by Apple, so I can outsource all my apple care needs to them instead of having to travel all the way to the Mac Store in San Francisco or Emeryville! A year ago I went in because I spilled chocolate milk on my brand new MacBook Air. I was basically flipping out because though I had applecare, Apple told me that they would not be able to do anything for me without charging me for a brand new keyboard (great... I know). I scrambled to SEVERAL different mac repair stores in Berkeley where they told me either a) It would cost $100+ and there is no guarantee that my laptop would be all fixed or b) Because I had the new air, they had no experience fixing these laptops and can't guarantee anything. THANKFULLY, I stumbled upon Computerland. I walked in super frazzled and Nerko definitely calmed me down. He explained what needed to be done with the keyboard, and that he would be able to clean everything for me by removing each separate key. He also explained that it won't be covered by Applecare but he was willing to give me a nice discount. He also totally had experience with the air so I was also very comfortable leaving my laptop with him! Long story short, they fixed my computer and got it back to me within a very short period of time - just a few days, which is great since grad school requires me to use my computer literally everyday! Also, the laptop worked perfectly and all the keys were back to normal. Recently, one of the keys on my keyboard kind of fell off (due to some external damage). Because I had such a great experience the first time, I went back to Computerland. Nerko was again super friendly, and offered to take care of my keyboard for me by ordering me a new one through applecare. They called me as soon as the keyboard came in, and had a great turnaround time too (just one day!). Overall, these guys are awesome - quick service, friendly and really know what they are dong. I would definitely recommend Computerland for all your laptop problems!!!!!!!!!!!! read more

When I bought my Macbook Air, I was concerned about the battery, which needed to be replaced in store. I told that the battery could be changed out in two hours max, not to worry. Fast forward four years (the battery outlived expectations), and one needs a genius appointment to confirm battery state, took a week to get the battery in AND asked me to give up the computer for a week to 10 days for this 30-minute procedure at the Apple Store. Apple customer support (corporate) sent me to Computerland - which was the best thing they did. They called when the battery in. I dropped my computer in that day, did some shopping in the area and they called back in an hour and I picked it up. The Computerland experience is what I was promised by Apple. NOT! Computerland delivers premium customer service. Price - totally worth the service and not hassling and being harangued by Apple Store dweebs with attitude. [Caveat: some Apple Store employees are awesome] read more

Gus was extremely helpful! Saved the info off our very old computer from 2009-2010!! Thank you! Peter and Jane

I spilled tea on my laptop, and there was somewhat significant internal water damage. I took it to ComputerLand and got it back in 6 business days (which is exactly what they quoted when I dropped it off). They were incredibly efficient and responsive, and social distancing was enforced--I would 100% recommend this place. read more

A big thank you to Gus for such quick service. I left my computer on Monday and he had it repaired today. Apple recommended I take it here and they were correct. Excellent service at a very reasonable cost. Happy to have my Mac back! read more

Came in to get 4 key caps replaced which should not cost so much money and they said that it would cost me 450$ for KEY CAPS. 4 measly plastic key caps. Honestly ridiculous. read more

Fast. Professional. Friendly. So happy to have found a service center that fits all of those descriptions! Inexplicably, my 2015 Macbook Pro keyboard & trackpad stopped working over the course of a month. I called Apple and they recommended I go here because the wait time would be shorter than the two local Apple stores, which did not have available appointments for another week. They were right. I dropped my laptop off on a Saturday (no appointment needed) and it was ready for pick up the following Friday. They explained it would have been sooner, but they always have to order the parts when it's hardware, so the wait time on the order is why it took a week. Still, I had it back in my hands 6.5 days after I dropped it off. Very happy client! read more

Came in to get my MacBook Pro fixed after some mysterious water damage. Was recommended this place by a competing business. It was a very quick drop off, quick fix, and the staff is really wonderful and kind. Great prices perfect for a students budget. Will return if I have any more problems and will definitely refer friends and family to this business. read more