Matt is absolutely marvelous! I called because I could not open my QuickBooks and he solved the problem over the phone in 5 minutes by asking me to restart my computer. Such a simple thing I forgot to do in my panic. Thank you Matt - I'll be in touch when I need more computer help. Great value! read more

I worked in a tiny office so when it comes to tech support we need to contract out. EBTS was a great experience. They came quickly and fixed our printer issue that arose when we transferred internet services. I recommend their services 100%! read more

Matt installed my new IMac and HP printer in short order- taught me how to print from my phone. Great service, will use again if needed.

Top-notch competence and professionalism. We had a complex email migration issue for our small office, which Matt grasped immediately. Once the project scope was finalized, Matt smoothly completed the migration overnight before we had even returned back to work the next day. We would work with EBTS again in a heartbeat. read more

Matt laid out very clear expectations and very much delivered! He's so proficient at addressing both Mac and PC issues - what a gift. Love that he does house calls too. And his demeanor is so calming :) Perfect for the nerves. I won't hesitate to call him in the future. read more

Matt was fantastic. I have a small law firm and had issues with our emails getting blocked. He fixed the issue same day for a reasonable price and was a real pleasure to work with. read more

Matt was amazing! I thought we would need a site visit, but we didn't thanks to his patience and clear instructions. Highly recommend EBTS.

Matt was awesome. Helped me figure out what I needed, was upfront about what he could and couldn't do and even recommended an alternative to help me save money. Top notch and very knowledgeable. read more

East Bay Tech Service (EBTS) is wonderful. I called for a quote to replace a defective port for my mouse. Another company said it could replace the port; fixing it, at my home, would cost $280. EBTS said the port couldn't be replaced and suggested I plug the mouse into a different port (with a blue side). I did, and doing so let me use my mouse. read more

Left a message and Matt called me back. He ended up telling me how to setup my network and the product I needed to do it! He could have easily tried to milk me by saying it was something I couldn't do myself but instead he spent 10minutes and was patient with my un educated explanations my issues! Thanks I will be calling for my future needs! read more

Matt is incredible!!! It doesn't matter if the issue is big or small in your computer he will fix it. cost effective and overall a great guy. If you need an IT or any IT services give him a call. It can be your Outlook with issues and o updates etc he know it all like the back of his hand. read more

Matt and East Bay Tech Service are great. I was locked out of my computer and had no idea whether I would be able to access and save my files. Matt fixed it--his service was quite professional and reasonably priced. Highly recommended! read more

My computer unexpectedly died after a power surge, and I just wanted to verify that there was no way to fix it before recycling it. I called expecting to get a quote for technical support, and instead I got 25 minutes of free advice that helped me determine that the computer does indeed need to be retired. The tech person I spoke with was friendly, informative, and patient. He even helped me figure out how to remove my hard drive before taking it to the computer recycling place in Berkeley. I would recommend them for anything computer related! read more

Finally, after years of searching, hundreds of dollars blown on so called "computer experts", who have created more computer messes then I had before they came..I finally actually found someone who knows what they are doing! Matt from East Bay Tech Service is my new go to guy for all my MAC dilemmas...he knows the machine, he knows the software, he knows Google, he knows how to listen and be patient with someone like me...the "I hate this thing" computer user. At the end of my Google fix-it session he went over what was done, what could be expected, what we accomplished by the session and what we have to work on next time. And, best of all, he set up some SEO things on my blog that I didn't even know existed, like authorship of my blog articles and my photo coming up every time some one Googles me. Organized, reliable, responsible, professional, knowledgeable...and my cat loves him...I'm beyond happy! A year later and I am more in love than ever! Matt rocks!! read more

I was looking around for a place to recover data from an external mechanical hard drive that stopped working. After reading reviews for several places, I called East Bay Tech Services and was fortunate that Matt answered. He was extremely helpful and prioritized making sure I got my issue solved rather than just making money. After listening to my description of the problem, he told me my best bet would be to go to the same place he goes for similar issues. Even after that, knowing I wasn't going to be a customer (for this particular issue) he provided great customer service with knowledge that comes from years of experience, answering a number of related technical questions I had. All greatly appreciated, and he'll be the first one I call for other issues. read more

I was very pleased with the prompt and professional service provided by East Bay Tech. I would definately recommend this company. Note that Linux is one of their specialities. David A. read more

After weeks of struggling with the network in our business, I decided it was time to call for help. I found reviews for East Bay Tech Service on Yelp, and and immediately called and left a message. I had a call back from Jason within a few minutes, and set the appointment for just two days later. Jason was really helpful. I thought I had sorted out all the cables, switches, router, and modem, but clearly not well enough. Jason traced multiple cables throughout our two floors, eliminated the unused ones, and set up our network to run properly. We have a wired and wireless set-up, and he set up the secure POS terminals and printers to work on our wired ethernet, and our cameras, music, and less important devices to run wirelessly. This was the perfect solution, and now everything is running smoothly again. He also gave us advice for the future, but did not try to push additional services or products that we did not need. I really appreciate that Jason was willing to crawl around on the ground and sort out all the cables that had created a somewhat chaotic network over the years. He was in and out in two hours and worked really hard. I thought the price was reasonable for experienced IT help. I am now secure in the knowledge that we have someone to call with any future network additions or problems. read more

I only write positive reviews when they are truly merited, and I must say, East Bay Tech checked all the boxes and deserves the highest rating possible. I was in a crunch and couldn't find anyone -- I mean any computer tech company -- to help me on the day I needed service, except for East Bay Tech Services. Matt was able to open a very large file from an ancient external drive that was not working for me. Trust me, there were complications. But Matt responded on the phone right away and it saved me time, energy and brought peace of mind. Matt quickly did what needed to be done on my computer and resolved the issue remotely within 30 minutes. Then, it happened again. Matt also came through the second time and was equally professional, responsive, accommodating, and technically savvy. I give East Bay Tech my unequivocal support. They helped me out in a jam and I will call on them again for any computer-related issues I have in the future. Hire them. read more

I have a laptop that is relatively new but not able to receive internet through wired ethernet connection. Despite being busy, Matt took the time to diagnose the problem and prepare me a written estimate for repairing the laptop. I appreciate the professional and helpful manner he does business! read more

East Bay Tech Service has saved me on more than a few occasions. Matt and his team are incredibly responsive, knowledgable and efficient in solving complex problems with our websites. We had a serious problem with hackers and malware that we could never have solved on our own and EBTS set us up to make sure it didn't happen again. read more

East Bay Tech Service has been amazing for all of my personal and business computer tech support needs. Everything from Apple to PC issues and linking it all up to run smoothly. I even had them help with the installation of digital xray in my business. EBTS, can handle pretty much any computer issue you throw their way. They are fast, efficient and affordable. read more

I'm not even a regular customer of Matt's, but when I called last week about a problem that I was having with my Outlook not opening, he was kind enough to call me back an walk me through a number of solutions. Twenty minutes later, and no charge!, I was back on my email. I'm very grateful for his gracious and right on point tech support. Five stars! read more

I recently used East Bay Tech Service to repair my Mac laptop (which crashed due to lack of memory). I needed a quick turn-around as I was going out of town. East Bay Tech found the part, cleaned up my desktop so it had more memory, and hand-delivered my computer in time for my trip. This is an honest, customer-focused company that offers solid expertise, polite service and goes that extra mile to ensure your computer problems are solved quickly. Thanks East Bay Tech Service! read more

My company recently needed a savvy tech company to handle a specific technical request for an expert in Google Apps. We needed a dependable tech team to set up and handle email account creation, Google Analytics, and work with Bluehost to redirect a domain. Not only did they do it in a tight timeframe, but they did it with a smile and handled my clients, the way I do, with care! read more

East Bay Tech Service is an amazing and helpful technology service company. I have tried other computer services companies and found that there was always a big learning curve with most of them (which the client ends up paying more for all of the extra time). On the other hand, Matt and his company are very knowledgeable, and they work quickly and effectively to solve any computer issue. Matt is also very capable at understanding the latest and greatest technology. He was able to help me with my Google Glass developer kit and teach me how to use various applications. I was so happy with his help that I recently had him come back to help me set up my Oculus Rift Developer 2.0 kit. Matt's prices are very fair and he works extremely hard to make sure that he has solved all of the issues needed. East Bay Tech Service is definitely worth the five star rating. read more

This is a late review, but we felt that it was still necessary. We hired Matt from East Bay Tech to come in an repair some technical and network problems we were having and to do some basic organization. Not only did this not happen, we were also charged three times the amount that we were originally quoted. Matt spent a huge amount of time doing something that should have taken just a few short hours, did not fix our problems, made a huge mess of our cords (when in fact we had brought him in to fix and organize them) and left us with two problems we didn't have to begin with. The worst part of all was that when we spoke with him about all of the above, and the fact that we spent alot of money but nothing was really done to fix our initial problems he offered us a discount as long as we signed a confidentiality contract stating that we would NOT give him a bad review (Just goes to show how honest and truthful he really is), he did not even offer to come back in and fix the problem. We were left to repair his mess on our own. We would not recommend his services to anyone in the future and hope that he will now pay more attention to the needs of his customers. read more

Friendly, knowledgeable support from Matt fixed my issue quickly!! Would highly recommend.

Matt is honest, responsive and more than capable. While he wasn't able to resurrect my old laptop (hardware issue that wasn't worth fixing), he got back to me right away and gave me ideas on an inexpensive fix for my teenagers less than well thought out web surfing habits possibly leading to a virus infecting my business laptop. Matt's a guy I know I can count on for hardware, software or networking problems. read more

East bay tech service gives exceptional service. Elite understanding of complex systems and ability to troubleshoot and understand technical issues efficiently and completely. I highly recommend using this service for ALL of your tech needs. read more

Matt is extremely efficient and very knowledgeable. In addition to the regular computer and network stuff, he knows linux and web stuff. He did the work to make my wordpress site searchable by google after I'd been putting it off for months. Took him less than half an hour. read more

After geryrigging our internet connection to get it to work and then having my 13 year old daughter splice and dice her computer to feed off the crippled network connection the poor thing finally gave out and we were sans internet connection. So we called Matt in a panic and he showed up the next morning right at the appointed time, we anxiously explained what we had all done to try to "fix" the internet connection, he calmly went to work and within an hour reestablished our original network connection, and set it up so all 3 of our computers would be networked, and even fixed my printer so it would finally print and scan. His calm sweet manner were truly disarming and put us right at ease and the efficiency in which he fixed the problems were truly amazing. I agree with the previous Yelper-- Matt is the man!! read more

Just spoke to Matt. I had some questions about getting my laptop fixed and although the repair services I needed fell in to the very few repairs they do not offer, Matt helped me and talked me through various options and solutions. Out of all the laptop repair and tech service companies I called, he took the time and patience to walk through different approaches to solve my problem. Just from talking to him I feel he is running a genuine company and definitely recommend them for your tech services. read more

I have used East Bay Tech Service for two jobs so far... I consider myself pretty tech savvy, but every once in awhile there are just those bizarre things I can't quite wrap my head around. Matt gets it quickly, gets the job done efficiently and professionally. I will definitely turn to him again in the future. read more

Matt is responsive and quick to discern where the issues are. Our systems are now humming smoothly thanks to his service. He also gave us advice for items above and beyond the present issues. Will use East Bay Tech Service again. read more

East Bay Tech Service is AWESOME!!! Matt is very friendly, professional and extremely knowledgeable. He showed up when he said he would and worked really quickly!! We had nothing but frustration with AT&T and a modem upgrade. Once they upgraded the modem (that they insisted be upgraded) they left our network and internet not working!! We called Matt for help and he was REALLY REALLY helpful and got both our network and internet up and running. The next day, our internet was somewhat spotty, I called him and he was more than happy to assist me over the phone to make it work properly and also gave me some helpful suggestions. We are up & running with no problems!! Thanks again Matt, you saved us!! read more

I am in a satellite office, far away from our east coast tech support team. Having Matt as part of my local team has been such a relief. Just this week, he helped me navigate an incredibly ill-timed hardware issue with my (PC) laptop. He also assisted me with an office move where he set up all of my technology - including a personal secure network - in just a few hours. Matt is very responsive (email and phone), very reliable, and very reasonable/ethical in his billing practices. I sleep well knowing he is there for me the next time my tech world goes awry. PS - my office is in Sausalito - don't let the "East Bay" part of the name of the business fool you. read more

I'm not a regular customer. I was just calling around to find a place that could look at a computer that no longer powers up. Bad power supply perhaps. He (Matt?) helped me diagnose the problem over the phone! Very helpful and very easy to communicate with. read more

Matt came out a couple of weeks ago. We were having issues with a network we'd just set up dropping the ip address. He figured out our issues very quickly, helped me clean up some other issues, gave me some excellent recommendations for some commercial routers and explained how I would set them up. He worked very quickly and was very patient yet took the time to explain to me what he was doing as he was doing it. It's great to finally have someone I can call for these types of issues. read more

I called with a problem that was diagnosed quickly, then given excellent advice to reassure me I could remedy the problem myself. I truly appreciated the straightforward dialogue and honest approach. I will definitely come back in the future if other issues arise. Thank you! read more

It is my pleasure to recommend Matt Levavi of East Bay Tech Service. Matt has been my IT consultant for the last several months. He is highly skilled, responsive and very reasonably priced. If you have any problems with your hardware or software, including "cloud computing" issues, Matt's your guy. read more