I've been going to Concentra, formerly known as as Fremont Urgent Care for 25 years now. When we cannot get an appointment with our regular primary care providers, we go to this clinic. Founded by a well known and well respected Physician, John Giddens. Along with his practice partner, Dr. Julia Nyquist, Fremont UCC / Concentra has been providing great care to the community for decades. Before I became a licensed Paramedic, I was a certified Medical Assistant for a number of years. So I pay extra attention and scrutiny to the care myself & my family receives. I can say without doubt, that this clinic does a good job. They have great support staff & great doctors who genuinely care about patients. Due to the volume of walk-in patients for occupational health services, the wait times can be long. Nevertheless, I'm a huge fan & will continue to use this clinic. Shout out to Dr. Nyquist & Giddens. They're legends in my book!! read more

Extremely poor experience and insane wait. Waited for 2hrs not being able to talk to the doctor at all, practitioners don't seem like they care. This facility is open for half days from Monday to Friday, and full day on Saturday, but there is only one doctor on Saturday which resulted in very long wait despite not many people in the waiting room. This is already my 3rd visit to a Concentra office and the efficiency is very low. Avoid concentra if you can. read more

Concentra - Examination room - Urgent Care Near Me - Fremont, California

The wait times are horrible. Even with an appointment, you'll sit in the waiting room forever and then once they take to the exam room, you'll sit another 30+ minutes waiting for the one doctor available to see you. And god forbid you see the same doctor. I've seen 5 different doctors since my injury. The physical therapy setup is laughable. It's like a group PT session. We're just all crammed in one room. So unprofessional. These visits are for a work related injury. No way in hell would this be my primary read more

I was seen by Viha Shah PA-C yesterday on 5/12/26 and was very unimpressed by him by being impersonal, rushing the appt. He was asked twice to get me a wrap for my knee because it's week and hr wouldn't provide it. I will not accept another appt from Shah. I was informed by Marichelle Masilang-Cupino , N.P. regarding physical therapy and I brought it up to Shah and he was dismissive about that as well.. Shah's attitude regarding concern is seriously lacking!!! read more

MD is heartless! No empathy! Downplayed my symptoms and discharged me to go back work even though I clearly said I'm still in pain! Staff otherwise were great! read more

I had been here twice and walked away with very good experience. Recently I went there for a respiratory problem - Sutter and Washington were both full - but Concentra was able to take me in. They were quite efficient. The doctor listened patiently and Concentra was able to take X-ray and do other tests right there (I didn't know that and thought I may have to go to an external lab). All in all I spent about 90 minutes. Next time I'm choosing Concentra over other options. read more

Just had the strangest experience. I came here on a Saturday with a little over an hour before closing - drove 30min because online I didn't see anything saying they stopped seeing patients x amount of time before closing. I get there and the waiting room is empty so I thought it would be fine. I was then told they're not taking anymore patients. I'm confused as to why as this is urgent care and I arrived well before closing. The receptionist was kind and offered to give me paper work and get there on Monday but the reason I went there was because they were open on sat. Beware and call before wasting time driving there as you may not even be seen even though you arrive well before closing. read more

I get sent to Do Random Drug Tests Quite Often!!! Concentra normally handles these for my PO normally. They are Courteous and Friendly most of the time !!!! They are very Professional and have Systems in place to collect the Samples. They make you Wash your hands Empty your Pockets And on Occasion watch you fill the Test Container. They divide the Sample up and have you initial the Container before they send them off to the Lab!!! They are a Baller On The Budget Approved Establishment read more

Concentra - Waiting room - Urgent Care Near Me - Fremont, California

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Zero "standard of care". Absolutely zero help. No exam for my issue. A waste of three hours. I'm not sure what kind of "care" they, or any of our urgent care facilities provide, but the PA I had talked to me for three minutes and took a walk. Don't waste your time. read more

I've been to this Concentra several times for work purposes. Haven't had the greatest experience at all. During my physical last week, I was told that the treadmill test was not working properly. They told me they would give me a call later in the week when it was working. I had an appointment scheduled today at 9:30. I arrived here at 9am to check in, because i know how this place operates. Well at 10:20 I went to the front desk to ask what was going on and what the delay was. Story 1: Someone ahead of me is currently on the treadmill taking the test. I requested to speak with the manager as I've been waiting for an hour. Story 2: the manager advised that the computer system was down all over Concentra. I had another appointment elsewhere at 11:15. I was told to come back after my appointment and that they would be ready for me. Well I'm currently writing this review and the current time is 1:35pm. I've been told again that there someone in the room taking the test again. Horrible experience here. read more

The bedside manner here is severely lacking. There is no time management at all. All the nurses just hang out in the back and chat with each other. I was told due to being a work walk in that it's a 3 hour wait. I've been here for 4 hours and keep getting the run around from the nurses. Took a total of 7 hours to get 3 stitches. Nurses are a nightmare to deal with. More doctors are needed for this location. Avoid this place at all costs. read more

If I could go be this place 0 starts I would!!!! I had a very disappointing experience at this urgent care. When I first came in, the front desk staff was unprofessional and had a lot of attitude, making the visit immediately unpleasant. The medical assistant cursed twice while I was in the room, frustrated over the front desk messing up my paperwork. This caused significant delays, as I had to wait while staff came in and out of the room to fix it, making my first visit take far longer than it should have. I was told by the medical assistant to come anytime before 4:21 PM on Friday to have my TB test read. I showed up at 2:00 PM, but they couldn't read it, and I ended up wasting four hours of my day because of their lack of professionalism and inaccurate information. I called at least 12 times for clarification, but no one answered the phone, and I don't understand why they don't pick it up. I witnessed the staff sitting around, laughing and talking to each other in Spanish instead of answering phone calls. Additionally, my TB test was administered in the wrong location of my arm--it was done too low, when it was supposed to be done higher. This upset me greatly, as I take needles and medical procedures seriously. The wait times were excessive, no one answers the phone, and even the medical assistant admitted the workplace was unfriendly. This place is completely disorganized, and I wouldn't recommend it to anyone. I truly believe this place should be reviewed and possibly shut down. I wouldn't recommend it to anyone. read more

Rude Doctors and front medical staff are rude or just not happy to be there. Also it almost felt like I owe them money or my presence is a burden to them, also one of the doctors there kept down playing my workers comp injury to rush and send me back to work, "Geez I wonder why?" hmm so yeah horrible experience from my personal experience there. read more

I called ahead. They told me that it could take 1 1/2 to 2 hours. They got me in half an hour. Everyone, from the medical staff, Diana, Jennifer, Erica, Saul and the attending physician were so patient and caring. They took good care of me and Saul even offered me snacks and water. This was much appreciated as I had not eaten all day. They even called me before I left the parking lot to give me an ice pack I had forgotten. The Dr. gave me a great treatment plan. You may have to wait but it's worth it. read more

Drs don't know what they're doing and very long wait times. Save yourself the trouble.

I wish no one would have to come here but if they do... hear me out in my thoughts. Every staff here in the front desk are awful. The woman's in blue shirts has no care In the world when they walk in. While I walked, a lady seen me and got Up to walk away and used another computer to work on. (They acting like haters) No immediate attention even while I was the only person in front desk... another staff and dared calls someone else who was sitting down if they needed help.. not even try to say I'm sorry miss let me help the other patient real quick before I help you.... Then the other lady who was walking away to use the other computer that I mentioned came to the computer in front of me.. saw me and noticed me... didn't even try to say anything and just stared at her computer and phone.. so I had to say how do I check in or be seen for my appointment? She says sign in... rolling her eyes as if her day was already ruined by someone else but taking it out on patients. I signed in and told her I'm done... she doesn't respond or say anything ... I'm really Not sure why the ladies here are all rude but if their job sucks that much maybe they should try to find a different one. I would never recommend this place to anyone let alone I myself would ever want to come back here. Ratings from 1 being the lowest The type of care 0-5 -- 1 Care of quality 0-5. -- 1 Office experience0-5- 0 Reasons for my rating they don't care about your overall health and conditions The care of quality they didn't care what pain level you were in neither cared about their image and what demonstrated them as their reflection to others. Their expertise as care providers I'd say needs to have more attention . they were not attentive / had bad manner / not welcoming/ and very uneducated for being care takers. You can literally hear them speaking stupidity of their life stories. Not sure if their customers mattered or their image but truly as I speak this out now... they need better customer service skills and better attitude. Management please retrain your team and have them reevaluate their profession. I'm going to update my opinion of the doctor also... they do not care about you and does not listen either... told me this "don't tell me ... tell the staff that's making your schedule." Wow totally don't care I've wither here almost two hours to be see ! And u tell me not to tell You anything ? These staff has no care in the world! read more

Concentra - Urgent Care Near Me - Fremont, California

I can't believe this place stays in business!! They won't let you make appointments. I have to wait 2.5 hours to be seen this is a disgusting way to treat people. read more

If I could give this place negative stars, I would. Michelle, the receptionist, did not convey the same information she gave over the phone versus in person. I called twice to check on their wait-time as well as whether or not I could be seen if I arrived at a certain time. She said, "as long as you come 30 minutes before closing, we have to tend to the patients regardless." Upon my arrival, I was told they weren't taking any patients at all as they only have 1 provider in. I came well before 30 minutes before closing. This is completely unacceptable and unprofessional. I am so disappointed in this level of "care" and "service." I will never come back here nor will I ever recommend this practice. Shame on you. read more

This is a review of their urgent care service. I haven't received physical therapy here, so I can't speak to their PT services. I urgently needed to be seen as I suspected I may have had an ear infection, and I didn't want my symptoms to get worse while I was out of town. Breakdown of my visit: ~8:00am Checked in, provided my insurance info, completed paperwork, and paid my copay. ~9:00am The assistant got my vitals, medical history, and a brief reason my for visit. Seen by a nurse practitioner. ~9:30am Discharged Providers: My NP was really pleasant and very thorough which helped calm my worries. While I was waiting in the room, she popped her head in to kindly inform me she was wrapping up with the patient before me. She asked about my medical/surgical history and educated me on how managing my allergies can also affect my ear symptoms. Would not hesitant to visit Concentra again for future urgent care. Both the NP and assistant were very professional. Waiting area: Spacious with many seats available and a water cooler in the corner. Room: Very clean and modern with ample space. Parking: Plenty in a huge lot where the Shalimar and Smart & Final are. Tip: * Tell the front desk whether you're here for urgent care or physical therapy when you arrive. They were confused when I told them I was here for my ear. * The earlier you arrive, the less wait there is. They triage for urgent care, so it may take a while to get to you for minor issues when there's more people and more severe issues in the queue. * They also offer physical therapy and occupational health services. read more

Concentra - Urgent Care Near Me - Fremont, California

Their website says walk-ins are welcome but then they say there's a 4 to 5 hour wait. You ask if you can put your name on the wait list and come back later, they say no. They told me that I had to wait 4 to 5 hours in their waiting area if I wanted to be seen or I would lose my spot if I left. Who has time to wait around like that? How they could call themselves an "urgent" care clinic is a joke. There's no urgency on their part at all. read more

This is the third time I came here and the experience is horrible we got here exactly 5 min as they ask us they send another patience and make us Waite another hour the rating talk it self read more

Concentra - Poor service serve here - Urgent Care Near Me - Fremont, California

Waiting time is so horrible.. right from the get go, the receptionist will tell you waiting time is 2 to 3 hours. I'm here for my physical exam, got in at 10:30AM, waited for about 30 mins then they sent a text msg saying I need to complete the questionnaires sent to my phone about my medical history, completed that in 3 minutes then I waited again. It's now 1 hour & 45 minutes & still hasn't been seen.. very frustrated.. bring a book or make sure you have enough juice in your phone so you'll find something else to do. If Yelp will let me rate a 0, it is indeed a 0.. I feel this facility doesn't deserve my 1star rating.. The receptionist Fabiola has poor customer service, she needs retraining.. Do not come here, take your business somewhere else.. read more

Concentra - Urgent Care Near Me - Fremont, California

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I had a great experience with them today. The service was quicker than I expected (was told) and the quality is great. I am happy to come back here when needed. read more

I loved Concentra! Especially the specialist Chiropractor Dr. Alfred Ueda. He is outstanding experienced Chiropractor I never seen my life! I had multiple injuries he fixed them all !!! And anytime he explained about muscle that I have injury, gave me instructions for work out! I wished I could give him 10 stars Now, I am back to work! No more pain Thank you Dr. Ueda you are amazing! Yuko Fujii read more

Wow. What a sketchy place. I walk in the two girls in the front doesn't even acknowledge you busy doing their own thing talking about someone's drug screen in front of me. Unprofessional clinic. I mean it's like a scene from a movie involving underground medicine world . I wouldn't be caught dead here. I had to come here bc of work injury. I don't know where these doctors got their degree. Probably over seas. Overall unless you are truly desperate or just a life threatening injury where there is no hospital nearby, stay away from this place. Yikes. read more

This is the worse clinic I ever visited people are rude very un professional and they are just bad and rude I guess it's come down to management how they got trained and how they trained there Associates. I spend crazy 3 hours in this clinic with appointment and it's ridiculous people come after me they get there are getting checked in with no appointments and they are walked in ... just absurd ... this woman walking with walkie just wondering what she is using for call help or just confused she is important... This is the worse clinic I ever visited wonder why they still in business and they are in community .. Customer service ---0 star Attitude...... 0 star Friendly .... 0 star Organized.... 0 star Rude and shity attitude-----10 star Still waiting for my turn it's been 4hr I am done with nothing got done and this woman at the desk keep telling every Person wait time is 30minute she is programmed to say that or she is just lost ... Very sad !!! Spoke to this lady La toya Watkins (center operation director) that is her job title Question : if your appointment is 10:30am. And it's been 3hr how come still waiting for the turn. She simple respond we have some shortages and she just walked away !!! That is the answer and I am wondering why even she have this job if she was patient oriented had a great customer service people would love to come to this place rather leaving upset ... Just sad. !!!! read more

Concentra - Poor customer service 10 stars !!!! You earned it !!! - Urgent Care Near Me - Fremont, California

Showed up to do a pre employement screening. Nurse tried twice and couldn't find a vein. Overall took 2 hours to see a Dr. Dr drew blood. It didn't make it to the lab on time. I was told they would make an appointment to go directly to quest diagnostics. They didn't. I can't call the place directly so I went back. I was told I would get a priority follow-up up. I didn't. Make sure you have a full day or two to wait in the lobby if you're going to come here. read more

My whole experience went well staff and attending doctor were amazing , walked in around 8:30 am for urgent care I had no insurance price to be seen was $200 they said the wak was 90 min to 2 hours , however I was seen within 30 min my issue was addressed and out I went. I thought it would be a long day bur everything went so smooth I would definitely return again for urgent care at this location. read more

The receptionist is very rude and has bad attitude. They charged me copay and then let me wait for over two hours.. They let person who comes later than me firstly in to see doctors.Not fair! If I don't have emergency and urgent situation, why I choose you??? I can come to normal hospital and wait! Shame on you read more

Brought my friend from the San Jose location because that location did not have Xray but Fremont does. Man this lady working the front is absolutely pissed at the world, but then I see the doctor. Her and him are arguing in front of guest he is belittling her in front of us all. Asian guy. I don't understand what the issue. I think he should take a employee engagement training class. Or find a better doctor. Someone who knows how to treat employees especially in front of people. Her energy she's projecting is a result of this guy. She's a product or her environment. To whom it may concern. Absolutely disgusting. read more

Worst place to go! They will not take care of you! They will send you home and say you can go back to work the same day even after having a contusion/concussion! At work! They don't communicate with each other and every time you go back for a follow up you have to explain yourself again ! Most people that attend concentra are referred by their employee which means they are usually bad injuries from work. However, people end up not receiving the appropriate health care! Definitely NOT RECOMMEND IT! RUN! Go somewhere else where you can receive genuine heath care!!!! read more

The care I received was quick and efficient. They were able to answer all my questions and I was able to walk in office without an appointment. I was able to schedule what office to take my drug screen and TB test; and was able to travel to Fremont office to get the reading done ñ, because they were a location open on Saturdays, so I was able to take care of my medical needs for my job as quickly as possible. read more

My first time visiting this place for some medical tests that is required by my employer. Worst experience ever. As soon as you walk in the receptionist will tell you to sign a bunch of forms with an additional online questionnaire. I understand that this is practical for registration but they do not even tell you what it is for. Their wait times are ridiculous as other reviewers have mentioned. The receptionist told me 2-3 hour wait. I do not mind waiting but I felt that 2-3 hours felt longer because no progress was made as there were about 10 patients waiting and some waited outside as seating was limited. Aside from poor service, the front desk named Fabiola seemed like she does not want to be there. I personally feel like she does not welcome patients upon arrival which is not good as first impressions matter. To add, I came here when they opened so she is just starting her day and I sympathize for all the other patients she will have an encounter with later that day. She needs to be reminded that she is the first point of contact when patients enter their center. In contrast, I did appreciate one medical assistant there and her name was Jordynn. All the waiting I did, I am glad she was able to assist me for my general tests such as tb and physical. Throughout the process she had positive energy and engaged with me. She deserves to work somewhere else that matches her personality and work ethic. Thank you Jordynn for making my experience a bit better. In all, if your looking for urgent care I do NOT recommend this place. If you are considering visiting this place then I'd advise that you will be spending half your day there. If I can rate this zero stars I would. read more

I came here yesterday morning (a Monday) at 8:45 am for a pre-employment drug test. The waiting area was so packed that it was unclear where the check-in line even was. I waited 45 minutes and didn't get checked-in during that time, so I left because I got lightheaded and almost fainted. The waiting area was stuffy and warm, and no one seemed to know what was going on. I didn't find a way to do an online appointment or check-in like Quest does; I think drug screens must be walk-in only which really sucks. It appears that this company tries to take on way too much at once; it's supposedly an Urgent Care clinic but they also do pre-employment physicals, workers comp cases, etc. No wonder they are swamped. In the end I requested that my employer send my paperwork elsewhere, and I went to the Union City location this morning. I got there 5 minutes before the clinic opened (at 8:00 am) just in case and there was already a small line outside. Thankfully, I was checked in within 5 minutes of them opening, and the waiting area had AC and water available. it still took another 35 minutes for me to be seen in the back, but they call you when they are ready so you can at least sit in the car. read more

Had an appointment for 1:30pm. When I show up, I'm told it's now 3:30pm. Going to be stuck waiting and driving in home in Bay Area rush traffic. Avoid this place! read more

They had me waiting there for an hour before telling me someone should've told me they don't accept my insurance, then gave me two options to go instead. One also didn't accept my insurance, the other was closed despite them telling me it was open. So they wasted my time and lied to me about other choices just to get me out the door. It seemed like all of them were new and had nobody was there to actually instruct them. Absolutely terrible urgent care, do not go here if you can help it. read more

These girls In the front their very rude and unprofessional no morals or standards I can't believe they work there read more

Concentra - Urgent Care Near Me - Fremont, California

This place is the worst. I was instructed to call for an appointment for a physical. They never answer the phone. I had to drive 20 minutes to go to the location only to be told they couldn't see me today. Gave me an appointment for the next day at 10 am. I am sitting here waiting now and it is 11:00 am. Just terrible.... read more

Anything you see about the front desk being rude... it's true. I experienced it twice. The first time I was speaking to the receptionist. She mentioned that I needed to update my name on the online form because it was spelled wrong. Okay. She was explaining this to me while I was looking for the link on my phone to the form and did not hear this entirely. Once I found it, I asked again just to confirm what I was doing was correct. With attitude, the receptionist said, "Well it's spelled incorrectly on the form right." When I went into the exam room the PA completed my physical examination. But how her tone when giving me instructions was not friendly. She asked me about my bug bites and I was telling her a story about it. I thought "Wow! Someone is finally having a conversation with me like how my primary doctor does." The PA kept interrupting me and when it took me a while to step down from the examination bed, she repeated again in a rude way. I get it. It's Saturday. It's almost closing time. Again, I would have appreciated it if she communicated with me in a more respectful way. The only person who talked to me and treated me like a human was my MA. I didn't get her name but she was a blonde woman! The second time, I was getting a chest x-ray and before dressing into my gown, I had to share some information with my clinician. I went over to the front desk and asked politely if I could speak to the physician who checked me. The MA/receptionist had a demeaning tone and asked me why I needed to speak to the physician. I replied back saying "I wanted to share information with her that I did not previously share." The MA/receptionist again asked me why and I repeated my answer. She then responded, "Whatever you need to say to her doesn't change your results." I was in shock. Yes, what I might say to my physician might not change the results, but that response was unprofessional. It made me, the patient feel ignorant. I did not know why it was such a problem for me to speak to the physician. I understand that the clinic was busy, but I would have been okay with waiting if that was the case. Or if the MA/receptionist just kindly spoke to me explaining that I would still need to get a chest x-ray, I would have been okay with. But, I never got treated so terrible as a patient. Additionally, I saw no teamwork. The Asian man who helped me with my x-rays was frantically asking for help because he wanted to confirm if there was anything else that needed to be done before he discharged me. Mind you, he already clocked out for lunch. He was the only one that treated me respectfully. He asked for help from the 3 MAs/receptionists and asked him to check my chart. He asked who had my chart and no one knew (another problem). This poor man was running around to find my physician, MA, and chart when he clocked out for lunch already. I felt like he was the only person who cared. While I heard the 3 MAs/receptionists talking about a new grocery store at a location. I am aware that healthcare workers get treated poorly, work long hours, and are tired. That's why I am aware of my own tone and behaviors so I will speak to healthcare workers, and people in general, with respect. This was not reciprocated at Concentra Fremont. read more

I was sent here as my Workers Comp Dr after being injured at work. So far, I've been quite pleased. Have seen the Dr. assigned to me three out of four visits; when he was especially behind for one of my check ups, they had me see his associate, with only minimal delay. I have had no issues with front desk staff, or back office personnel. And I'm pleased with the depth of care I'm receiving regarding my injury, even advice on how to best manage both the comp claim and the SDI process. Advice seconded by both my personal physician and my attorney. Next, I also go here twice a week for physical therapy. And I my program is not cookie cutter, and a great deal of attention is paid to treating my injury while coordinating it with other preexisting conditions I have. I'm pleased. read more