Even though there was a long wait, it was definitely worth it. Once I was seen by Sabrina, the…read morenurse practitioner, I never felt rushed and honestly felt like I was the first patient they were seeing that day. She was able to diagnose me, answered all of my questions, and made sure all of my concerns were addressed. She also took the time to explain my treatment plan and even talked through the possible reasons for how and where I could've caught it, which I really appreciated. Everyone was kind, thorough, and made me feel cared for. Overall, I had a great experience and would definitely come back if I ever needed urgent care again.

My dad have been feeling sharp pain in his heart. We were very concern and took him on a sunday to…read moreAp Urgent Care. We have been several urgent cares before and it's usually very packed and especially busy during the weekend. The wait time can be a few hours just to see a doctor. This urgent care is located right next to the Fwy. So it's very easy to find and plenty of parking spaces. I was amazed how empty and there was only 1 person in front of us. It took only 5 mins to check in after filling out all the medical paperwork. In less than 5-10 mins, a nurse already called us in to take my dad's health readings and immediately had a heart machine to monitor his heartbeat. In about 5-10 mins the doctor came in to check on my dad. Afterwards, it just took a little longer to wait for misc paperwork. I was amazed in less than 45 mins, we were in and out!!!! The facility was cleaned. They even have a security guard on site for our safety. The staff could also speak Chinese and overall they were professional and friendly! I highly recommend this urgent care vs going to an overcrowded facility which will take a few hours of wait and the more wait seeing the doctors and taking care of other misc items before you can actually leave!

I have been here 3 times in the last 6 months. I came for an ear infection, a leg injury and a…read moreCovid test. All three times, I was very impressed. Doctor(s) was amazing with great bedside manner and a sense of humor, the nurse was a sweetheart, receptionist today was awesome and accommodating... man, even the security guard is a sweet man, we spoke for a while outside since I arrived before opening. My last visit (today) was quite busy, being a Saturday in the middle of Covid and flu season. Nonetheless, I felt like I got the attention I needed in a pleasant and efficient manner, which is what prompted me to write some kind words to these heroes. Thank you, PIH team, for sending me home happy and on my way to better health. It's all love, friends.

I want to thank Dr. Angela Gherkin, My right check swelled up and few other Dr.'s told me it was…read morenothing. I went to PIH Urgent care and Dr. Angela told me it was a saliva gland blockage and gave me her diagnosis and a prescription. The next day, I was a little worse and I went to PIH Emergency room. They did a CAT scan and Dr. Angela was exactly correct. Thank you. Steve

I initially left a 1 star review due to a billing issue with insurance. My daughter was not told…read moreabout a $100 copay until after she was seen. We have amazing insurance and typically pay a zero copay for all in-network visits aside from ER visits. After she was charged I called our insurance and found out that urgent cares can bill under different codes some of which make them fall under the ER visit category. My issue wasn't the fact they bill in that way it was that she wasn't told until after she had been seen and we didn't have the option to seek other care that would be covered for her non emergency issue. The doctor himself called me to discuss the issue and apologized for how it was handled. He adjusted the charge and refunded my daughter the copay. We did not ask for a refund or expect one because we weren't disputing his services. He was very kind, authentic and did not dismiss my concerns. I truly appreciate and am impressed with how he handled the situation. It is clear he cares more about his patients and practice then he does profit and truly strives to do the right thing. He could give a masterclass in customer service.

Thankful for the care that Doctor Azeem always provides my family! My young girls always decide to…read moreget sick over the weekend when their primary care facilities are closed. Dr. Azeem is always very careful, patient and thorough. He runs all necessary tests and explains in detail how the course of the illness might run and how to care for it. His personalized care and attention to detail are things you rarely experience in the medical field. We are so thankful for him!

Had to get my kiddo a sport physical. These guys didn't require an appointment and took care of us…read morein less than an hr. The new patient paperwork took most of the time. The staff was efficient, knowledgeable and patient.

I've been coming to this urgent care and I have never had any issues. I came last week and had a…read morehorrible experience so I won't be returning to this urgent care anymore. The male provider (Asian) had a student (red hair) with him. He was very unprofessional cussing in front of her and myself as if to impress her and it made me feel uncomfortable. To top off I feel he just dismissed what I was being seen for. I work in healthcare and this experience was disappointing but not surprising.

my fiance had pretty horrible experience…read more he was "forced" my insurance company to go in for annual check-up he went in and saw the doctor on the 17th and they took multiple viles of blood and first time it went okay he got a call couple days later and was told he need to come back to check his potassium level again and it was high from last time he went back on the 24th of May and they took one more vile of blood and this is a result after his visit not to even mention.. i thought insurance covers once a year check up which includes blood work? he was charged for his initial visit with doctor along with blood work and second time visit fee along with second blood work after $210 spent to be told you are fine and left with punctured veins or possibly arteries? he couldn't move his arm for couple days and now theres pretty nasty looking bruise on his arm he said it was the same person who took his blood both times

I think it's very rude that you don't update ur hours of business. People to your office for urgent…read morecare and your closed on Saturdays.RUDE

Angela the lady at the front welcomed us, and told us the wait would be about an hour…read more The waiting room was full, so she let us wait in our car, and we got a call when it was time for us to be seen. It was about an hour wait to be seen, which is understandable because they did have a lot of patients, and we were a walk in. Physician Assistant Jose, was super nice and professional, he answered all of our questions and concerns and made sure we understood everything. Evan was also super nice and informative as well, helped answer our questions, and also made sure everything was good before we left. I love the communication this location has with their patients. Which is rare these days. They are also very pleasant and professional. I definitely recommend this place.

I'll give it 2 stars because at least the doctor here referred me to ER. I came here the day right…read moreafter 4th of July because I was in so much pain with sciatica due to my bulging disc really being compressed. Wasn't sure if ER should have been my first option over this place, but I get my information and advice online with things like this (I regret it). It is understandable that it's pretty busy and there's only one doctor working. However, I think these workers need to understand that some of us need immediate care and at least tell us approximately how long we have to wait. My mom seemed to be impatient but she was just concerned about my health. Then the nurse who took my blood pressure told my mom that she needs to be patient and tries to tell me to tell her. Unprofessional! Same goes for the doctor who "treated" me. All he had to say was to tell us to be understanding about the wait, but this could have been handled more appropriately. He had attitude when he was trying to check up on me, which made me very uncomfortable. Then he says at the end "I would have just given you medication, but I'll at least refer you to ER." I mean that's at least something, but it was just uncomfortable because his tone had so much anger. I highly dislike that! Worst experience in any urgent care or just any health office in general. Whether you guys decide to fix your character or not, I will not be back and I do not recommend this place.

I don't usually leave reviews, but I really wanted to for this visit. Everything moved quickly from…read morethe moment I walked in, which meant a lot because I was panicking. My throat was swelling, I could barely speak, and it was becoming difficult to breathe normally. I didn't catch the name of the woman at the front desk who checked me in and gave me my injection, and I'm sorry for that. She stayed calm, explained everything clearly, and treated me with genuine kindness when I was scared. Dr. Amrit Dillon came in quickly, took my condition seriously, and after the injection he came back more than once to check my swelling and make sure I was improving. That extra attention really gave me peace of mind. Everyone I interacted with was kind and professional. What may have been routine care for them meant a great deal to me as a patient experiencing these symptoms for the first time. Thank you all for taking such good care of me.

I had a nice experience on this urgent care when I went there last December for the first time, I…read morehad a bad flu and the Dr. was very nice and listens, very accommodating. I was able to be given antibiotic and the next day I felt better and continued my medication. Now, I'm bringing in my son later this afternoon because I like the Dr. and the place is nice and clean and most of all no waiting for long time.I will definitely comeback here again when needed. They are open M-F: 8-8pm Sat &Sunday: 9-5pm Lunch break: 2-3pm

I visited this urgent care because I was experiencing severe pain and needed medical attention…read more Unfortunately, my experience was very disappointing. The doctor seemed rushed and did not take the time to listen to my concerns or fully understand what I was experiencing. His bedside manner was not friendly, and I felt dismissed during the visit. After a brief examination, he prescribed two medications. However, when I arrived at the pharmacy, I discovered that only one prescription had been sent, and the other had been forgotten. This caused additional frustration and delayed my treatment. When patients come to urgent care, especially when they are in significant pain, they deserve to feel heard, respected, and cared for. Sadly, that was not my experience here.

In the last ten years I have been here several times for different reasons and I always receive…read moreexcellent care. The doctors are excellent and knowledgeable. Usually the wait time is under an hour.

I had an absolutely wonderful experience at this urgent care and felt compelled to leave a review…read morebecause exceptional customer service deserves recognition. Before even arriving, I called to verify that they accepted my insurance. Nicole answered the phone and was incredibly helpful, patient, and kind. She not only answered all of my questions but also provided additional information that made the process so much easier. I arrived around 6:45 PM, knowing they closed at 8:00 PM. Many places can make you feel like an inconvenience when you arrive close to closing time, but that was not the case here. The energy at the front desk was warm and welcoming from the moment I walked in. In fact, after speaking with the receptionist, another staff member walked up, recognized my voice from the phone call, and handed over my information. It was clear they were already prepared for my arrival, which made me feel valued and cared for. Steve, the nurse who took my vitals, was absolutely wonderful. He was friendly, personable, compassionate, and made me feel completely at ease. His kindness genuinely stood out and turned what could have been a stressful visit into a pleasant experience. Dr. Kwon was equally amazing. He was knowledgeable, thorough, understanding, and took the time to answer every question I had. I never felt rushed, and I felt completely comfortable discussing all of my concerns with him. Every single interaction I had at this office was positive. The facility itself was clean, organized, and welcoming, but what truly made this experience a 10/10 was the kindness and professionalism of the staff. I honestly don't enjoy going to doctor's offices, but this team made me feel so comfortable and well cared for that I wouldn't hesitate to return. I was in and out in about 40 minutes, received excellent care, and left feeling heard, supported, and genuinely appreciated as a patient. Thank you to Nicole, Steve, Dr. Kwon, and the entire team for such an outstanding experience. You all made a stressful situation so much easier, and I truly hope you're recognized for the incredible work you do every day.

This is my Urgent Care of choice. It is a 15 mile drive, but St Jude Heritage has been my medical…read moregroup of choice all of my life. They always get the job done! The last time I was here it was due to a sting ray sting I acquired at Bolsa Chica State Beach while bodysurfing. The time before that was Shingles. The time before that was a back strain. Before that was Covid -19. You get the idea. You can check in online, but this time I just drove myself up and I am good to wait it out. When I had Shingles I had a virtual appointment. I guess what I am saying is that I have options. The doctors are wonderful, professional and caring. The staff is friendly efficient and caring. The facility is big and bright and top of the line in every way. If the urgent care team can't cope with the issue, St Jude Hospital is right across the street. The parking is free and easy. There is a nice donut shop on the other side of the parking lot if your driver needs a snack while you wait.

Love love love this place. I came in for an eye injury. And they were able to take me in super…read morequick. Not sure if it's because it's newer so people don't know about it yet or if they just got their stuff down. The staff was super friendly! From the girl at check in to the NP who saw me. I trusted that I would be work care of. Will definitely be coming back here if needed.

I had been to so many PIH facilities, urgent care and others, and this was one of the very best…read more The people were invested and caring and timely in their service. I was seen by Gary Ramirez and he was awesome, so professional and also personable. I felt like I was in good hands and he listened to me when I spoke. I would recommend this place over any other urgent care out there.