The emergency employees were found outside of work (not sure if they are paid employees) coming…read moreinto my apartment threatening my life for her hands to work on me. I'm quite disgusted with the way she felt the need to share her opinion with me. Even more so that she was in my personal space threatening my life. Didn't catch her name but she was wearing a stripped black and white shirt. Looked oriental and had bangs. Called to fix an issue with the pharmacist/doctor communication, after the visit, and the same employee answered and bluntly wouldn't let me speak with her supervisor whom was right next to her. Then, told me that her supervisor was ready for anything I had to say if I were to come back in.

I have been here several times and always was seen promptly. Front staff was friendly and drs I…read morehave seen here have resolved my issues and been attentive and efficient. No complaints.

This place took really good care of me. I came in during flu season during a busy Saturday. The…read morefront desk let me know how many people were ahead of me so I didn't have to worry to much and waited about 30-40 minutes. I had such a strong cough that I was vomitting and couldn't get through my daily duties because the cough was so severe. The staff really listened to my issues and were so compassionate. I am truly grateful for the very skilled Nurse Practitioner-- a nice young lady, blonde hair-- forgot her name. She gave me just what I needed to heal and after just 24 hours I am a new person. No more debilitating cough! Great walk in clinic ! God Bless you guys!

So pleased with visit. First time visit and went to web page to "Get in Line" and great feature…read more Staff was amazing. Dr Newman was compassionate and caring. He wanted to get to know me before his diagnosis. My primary care doctor had no openings and I was concerned I had poison ivy and was getting worst. Very happy we found this location for minor needs. You will not be disappointed.

This ain't my first rodeo with premier! They have saved my…read morelife 2x! This time it was the flu. Not simple though but severe which is why I went in. Having trouble breathing and got a inhaler which helps a great deal. My daughter had 104 temp that we were having a hard time getting under control. They give you everything thing you need before you leave them to set you up to get better. Thanks y'all. Dorii

i went to premium ER in Woodway after i had fell and all of my weight,…read morelanded on my left ribcage i hurt so bad i could barely breath. at Premium ER the doctor told me they wanted to do a CATSCAN instead of just an exray as the cat scan was more reliable. he advised me that there were no breaks and that it would be sore for awhile. 2 days later i was back at My Primary Care doctor. HE TOOK AN EXRAY. I HAD 3 BROKEN RIBS. i could see them plainly on the xray. they are lucky i didnt have 4 i would have had to have them wired . to hold them in place. other than a head injury for broken bones. an Xray will almost always be good enough most to see broken bones Xray. This was the second time i had had a cat scan at this facility that was read wrong. while their care friendlyness and general medical knoledge is good . at lease one maybe 2 doctors their needs alot more training on a Cat scan machine. Alan M.

I have used this facility over a period of about 5 yrs and it was great but tonight I took my 92 yr…read moreold mother who had fallen and hit her head and was bleeding and needed care and was told she could not be seen because she did not have an ID. She has insurance and good insurance. So we ended up at the E R at Hillcrest and they were great with her. No ID needed. Just patient care. Most 92 yr olds do not have any form of ID. I will not be going back to this location. That is terrible for our elderly.

Zero stars if possible…read more I was not only denied emergency care following a collision but was threatened by the facility administrator, Dana Overcast.

I paid $50 for a lady nurse to act like a total bitch. She told me I had a wound. I already knew…read morethat. Then she gave me band aides when I specifically told her that my skin was having allergic reactions to band aides. I paid $50 for someone to tell me that I didn't need to use any new medicine than what I already was using, I should be good in a week, and that I have a wound. I expect someone to give me better treatment than that. I had to sit in the waiting room for over an hour with five other families with each having screaming infants with them. Then, I had to sit in a room waiting for a nurse or doctor for another 20 minutes before seeing anyone. The lady nurse/doctor available was trying to rush me out the door as quickly as she could. Anyone who goes to this urgent care better make sure to pack some ear plugs for the screaming infants. I will never go back to this urgent care ever again.

We were visiting Waco from FL and I looked at Urgent Care facilities in the area. The ratings were…read moreexcellent and I was able to be seen. Some weren't even taking patients. The reception staff was very warm & friendly and all of the medical staff were not only exceptional professionals, but really nice compassionate people. I was in & out in about 30 minutes on a Saturday. I'd definitely recommend this facility to anyone in the area.

I had a medical emergency that required emergency surgery and I also came in with a noticeable…read moreissue and the front clerk LINDA whom could barely even get out of the chair was very slow and didn't even let the back know that I was dealing with a serious isssue. Thank God my mother and cousins took me from that horrible hospital and took me to Baylor! When I arrived they rushed out and I received excellent service. Went in for emergency surgery right away and I am now alive to tell my story! Providence traumatized me and I definitely plan to pursue legal action. I hope everyone make a better decision to not go to this hospital. LINDA you should be ashamed of yourself.

I'd first like to say labor and delivery floor was great so they are not included in this review…read more The ER on the other hand... BEWARE. they literally do not care if you live or die. I went in with a severe issue all they did was give me fluids and Dr couldn't care less told me to follow up with my Dr next week. with the issue I was having I literally would have died. two days later I ended up needing help I was rapidly getting worse so I went to Baylor Scott ER the Dr was so concerned with my labs actually sat with me talked it through. I got the BEST care and they figured out my issue. Providence ER is just sad and complete waste of time and money. Ive been a few times over the years as I have a weak body, each time they have not helped me at all. Please just go to Baylor Scott and White ER.

Very easy online booking for an appointment. The providers and staff are always very friendly, give…read morenotes for work/school when needed, and they are great at getting you the medicine you need to feel better.

Arrived at 213pm. It was 248 when I started this post. The lady who does this test was reading…read moreabout the change of the Redskins name. But I am still seated here. Still waiting....... Was called in at 3pm. I missed my 221pm deadline due to the info input. They requested an extension, but lady was quick to put you down.

I have had BSW for 20 years. I enjoy the doctors that I have. My rule is if you don't like the…read moredoctor change them, but there has only been one specialist I have had to do that with. The rooms are clean and they not only wash hands between patients but they also sanitize with sanitizer. It is a policy of theirs. I had a situation with no masks being used at a facility so I just searched on the internet and found an email / name of the second in charge. I let him know what was happening and this changed the next day (I had another appointment there). I like their policy to be your own advocate so if something in your gut is telling you something speak up! I kept fighting for my pain issues and was diagnosed with fibromyalgia. That was 18 years ago. I still kept getting pain, and I found out I had a rare immune disorder. My doctor fought for me and I absolutely will always be thankful.

Hospital and Clinic staff and Doctors are caring, however system overall is not. System knew they…read morewould no longer accept marketplace plans after 2026, yet did not announce it until after open enrollment. Some patients do not have access to employee plans and rely on Marketplace plans. Baylor Scott and White has decided to make a political based business decision based on recent Medicaid changes, while eliminating individual marketplace plans. For patients, we work to build our medical care teams within the BSW system, only now to be told our continuity of care matters not. Interestingly, the media is the one that has announced the end of these plans, yet the system has yet to inform the plan holders. I am sure that they will further change clinic and hospital insurance policy to not accept outside insurance plans. Sad to see a community care system which sends the message to the community "we want to care for you, but only if you are not on a marketplace plan or Medicaid". I used to be a proud customer/patient/client of Baylor, Scott and White but they have demonstrated a few times now, they care not about patients not Medicaid or marketplace associated.

This place is a joke. Waited 2 hours then they couldn't give me anything for congestion. They told…read moreme to go to the ER but they couldn't do anything for me.

Waiting 1.5 hours on a Tuesday afternoon, still haven't been seen. Urgent care my assread more

First off, I hope you never need physical therapy. With that being said, if you do need PT, I hope…read moreyou are lucky enough to be referred to Active Sports Physical Therapy. Joyce Stephens is amazing!! The facility is very nice. Kristal at the front desk goes above and beyond in her duties. I did not personally work with Ryan, but he is amazing as well :) Thank you to all the staff at Active Sports Physical Therapy, for making my PT an exceptional experience. Melissa Niles

Matt Shane is very professional And sincerely cares about his patients. He is considerate and has…read morehis patients health and care first in line. His goal is to make you better and stronger on each visit. I put my entire trust in him in regards to my health and rehabilitation.