The clinic is inefficient. Poor customer service, attention to detail, and delayed care.

Jose was great nice guy very professional thanks for a good experience at concentra in Moreno valley

muchas gracias me ayudaron mucho con mi recuperacion de ejercios y también quiropractico

Terrible service. The Asian doctor I was seeing did not listen to me at all . He shouldn't even be a doctor if he isn't going to consider how the patient feels. Thanks to him my neck is still injured when all he had to do was listen to me and take what I had to say into consideration instead of siding with the jobs just for some easy money. read more

The team in the physical therapy department is professional, knowledgeable and genuinely caring. ( there's one , there's always one, that's very chatty with her teammates but kinda arrogant with patients but she's young) Jay and Lisa work hard to make certain everyone is comfortable and recovering at the right level. Bravo PT department. The front office team on the intake side, yikes! They are super busy and don't have time to be nice and do not try . They do get the job done though. The doctors and PA's are compassionate and caring. The area that the clinic is in is sort of questionable but that's where my employer sent me and I'm ok with it. I was nice to them and I feel like they were nice to me. Funny how that seems to work for everyone read more

Will choose somewhere else next time for my work tests. One hour to check in. One hour to be seen and Waiting more and still waiting. And they can't do some so i have to go to another location. Waste of my time and day off. read more

The overall experience was excellent from checking in with tina who was very polite and personable to Adriana being very knowledgeable, personable and Amelia being patient and understanding to time management the staff her is awesome. read more

Tina is absolutely amazing. She's very kind and knowledgeable. Thank you so much ! I also really appreciate the snacks while we wait

HORRIBLE & RUDE STAFF. 3-5 HOUR LONG WAIT TIMES! DO NOT COME HERE! I am literally sitting in my car as I'm still waiting to be called in for a simple new hire drug screening test that my employer requested at this place. I have been waiting for 3 hours and still haven't been called in. I only came here because my employer requested it otherwise I would never go to a rude lack of professionalism office like this. First of all, idk how this place operates because clearly they are not doing things in order. The front desk girls are very rude and not helpful. They give so much attitude and I think if you give them attitude back they move you down the waiting list further! Seriously. You've been warned. There have been several people who came in long after me who already got called inside?!?! How is that possible when I've been here waiting and they filled out the same forms?!!??!! They just go in and out while I'm STILL here waiting?! I got up and asked the girls a few times when it would be my turn and they kept saying 15 more minutes with their bitchy attitudes. It has since been over TWO hours!!!! And more people went inside who arrived after me!!! I anticipate it will be close to 3 or 4 hours for a simple urination drug screening!!! To sum it up - this office is rude, unprofessional, ridiculously slow, and not helpful at all. UNBELIEVABLY LONG WAIT TIMES. read more

Concentra - Outside in the car waiting for 2-3 HOURS - Physical Therapy Near Me - Moreno Valley, California

Best staff and friendly . Amelia , Adriana & Maria are efficient and fast at the front desk highly recommend this place . .

Amelin,Amelia, and Maria are every helpful and friendly made my visit wonderful and enjoyable. Thanks ladies for the warming invite

great staff, Adriana and luz very friendly got my physical/drug test done in under 2 hours

My experience was great at Concentra in Moreno Vally. The entire staff were friendly and kind. Jose was my admitting nurse. He was excellent in making me feel comfortable. He was quick and efficient at his job. This location has an amazing staff. read more

I read all the recent reviews prior to coming in as a walk in at this location. The receptionists were nice to me although I can tell they're annoyed. For TB testing & Titers, it only took me 40 minutes to be seen. For booster shot for mumps & rubella, forty minutes as well. I had nowhere to go so I didn't mind the " long wait". If it was 1 hour or more waiting then I rather go somewhere else. The nurses were nice to me as well. If you want to be seen and not wait an hour or more, get here right at 8am. read more

I have been to this location several times. It gets very busy at times. Staff has always been polite from time you walk into the door you are greeted. They appear to work very efficiently. read more

I like this Concentra location. The staff here are so friendly and personable. Super helpful. The quality of care, I felt, was top notch. The PA was thorough during exam of my injury and explanation. Absolutely recommend this place. read more

Maria is the best! She helped me out a lot and everyone was very respectful, the area was really clean as well!

they don't care about u I was there from 9am to 4pm for a physical this place is trash under staff and very rude

This place honestly doesn't care about any patient whatsoever, it was made known based on what I seen. If you have no appointment expect to wait 4 hours no joke. The doctors always work for the insurance company and are always on their side, not caring how bad the person is hurt. I'm very disgusted with how they treat people here, the reviews speak for themselves. I'd honestly avoid this place if you really want to be taken care of, believe me and save yourself the trouble. read more

this place is crazy don't go and waste your time i went x2 for physical from my work both time they loose the copy of my physical and need to back and forth to waste time it should shut down if they can't handle what they entitled to do will give 0 stars if only possible read more

i got here and there was a lot of people but everyone moved quickly and got me in and out before i had to get to work. shout out to Amelia, Adriana, and Maria for getting me through this. read more

I feel like from the moment they found out I had military health insurance they were looking for a way to get rid of me. I arrive at 4pm and they ask for my symptoms then my insurance provider. They tell me that I have COVID symptoms and they won't see me without a negative COVID test. (Everything's a COVID symptom!) Upset, I drive home, take the test, which comes back negative just like my son's and daughters did and when I get back to the urgent care, now their excuse (after having checked to see if the at home test was ok) now has the excuse that they don't see patients after 3. If that's the case, why didn't they open with that? Why did I see them check in patients the first time I was in at 4? Nothing more than a bunch of hypocrites that bring shame to the Hippocratic oath. read more

I needed a Drug test done for a new employer. Leean at the front desk was very polite and extremely knowledgeable. Then Maria helped me out as well, super friendly! I was in and out in less than 30 minutes. read more

Waiting to check in is horrible they don't care sometimes is only 2 people 1hour and 30 minute wait. if it was my choice I'll never come back. read more

Long story shorty.. I came to this place have a físical exam and TB for employment .... On my first visit they told to comment back next week cause they did work on weeks and for the reading of the TB ..ok so I came back on the following Monday and told me that they didn't have the shots for the TB .. what the f... k read more

Concentra in Moreno Valley is really nice the staff is amazing especially Jose saucedo very nice and respectful made me feel very well taken care of read more

The disregard for patients, even if it is just for an update is beyond ridiculous. I don't see hiw this place is still In business. Employees of this place are very unprofessional and don't have even the basic level of knowledge to perform their job. read more

My review is for the physical therapy department but I do want to mention that I first walked into the medical side and yes, those woman at the counter seem very poor in customer service. There should be no reason to wait four feet back from the counter when there is no one at the counter. It felt like someone was abusing their power. lol I only needed to ask one simple question and it took more than a few minutes because I had to wait for approval to approach the counter! Now, the physical therapy side- it was all good. So much that I was actually relieved when I was reading Yelp reviews that said there was long waits to be seen and so many complaints I made Concentra their own Yelp page so that they could start over again and not have the reflection of the last place this was called. I did not have a long wait. I came early (hoping to get done early because I had to go to work) I was called quick. They instruct you on how to do some very simple exercises for the area you have hurt. You do as much as you can, without any pressure to perform. Remember you are there to heal and to learn how to lessen your pain from your injury- so take down what they are telling you because it will help you. After maybe a half hour of a few little exercises they do something to help you relax or feel better- well that's how it went for me anyway. I have had back issues for a while now but lately I did something to hurt my neck too. They have taught me to do stretches. That we all have poor posture and it will affect us as we age, so hold your head back and sit up straight. lol Listen to your body when you begin to feel pain, it's telling you that you are doing something wrong or doing something too much. lol Ok, so I appreciate the rest time here the most. I get to lay on a bed or sit on a chair with a odd machine that sends pulses into my discomfort areas and they put heat on it too. I almost fell asleep once- didn't even care if I was late to work I was so comfortable. lol All the girls have been very nice and I have started to notice a few regular patients there too. I am almost disappointed that tomorrow is my last visit with them. Very nice facility and I am glad that it is here. read more

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Worst service around I've been sitting in the waiting room for 4 hours haven't called my name at all my foot is in pain never coming here again read more

Concentra - Waiting room - Physical Therapy Near Me - Moreno Valley, California

Not surprised that this place has only two stars... unfortunately, this is the only clinic my employer accepts for drug tests and physicals or else I would have never came here. The young man in the front was extremely RUDE. I called the location before I came and the same man answered the phone and placed me on hold as soon as I asked him a few questions without even telling me he was going to place me on hold. He sounded annoyed and he had the same demeanor when I arrived. This place is a joke. They don't take appointments and have extremely long wait times. It also doesn't help that the staff is rude and they all look like they absolutely hate their jobs. Thank god I never have to come back here. read more

Worst customer service turned me away for a drug screen, and just tossed my paper back to me and said I should of came earlier

I have flue, fever ,cough and body aches. I come to this location, the person on the front desk was so nice and the Dr. Grace too. Service was good and the wait time it was about an hour. read more

Bad costumer service...period. I called them to get information regarding a DOT physical and after the phone rang about 20 times, someone picks up and tells me to please hold. I held for about 10 minutes and hung up. Drove there, walked in And told the lady I was there for a physical And the clerk immediately told me it would be at least a three hour wait. I asked her why so long and she replied because there's other people waiting and just looked down into her computer, I looked around the waiting room and there were about 4 to 6 people in there and that's it...avoid this place. read more

This place is horribly fun. I came here twice for a pre employment physical, prior to the office opening, stood in line, just for them to tell me that they were short providers and I could expect to spend a majority of the day there. Absolutely not, schedule an appointment (which I guess they're not supposed to do but I could care less). My appointment is for two weeks out at 9 AM. I show up at 9 AM and still wait almost 2 hours to be seen because as I stated before, there was only one provider available to see a million patients. This is healthcare at its absolute worst! I am in healthcare and they should be appalled at how poorly run this place is because I know am. The provider and nurses are nice enough but they have to get sufficient staff for accommodate the number of patients they have. read more

Zero stars. This is the most pathetic place I have ever been to. I am waiting for the past 2 hrs just for Mask fitting test. The front desk is obnoxious and condescending. Stay away from this place unless you want to spend the whole day here. read more

If you have an employer drug screening, DO NOT SHOW UP READY TO PEE. Pee just before you come in. Multiple hour wait time for a 10 minute service. read more

Don't even think of trying this place. There are very nice people BUT they VERY short in staff and VERY high demand location. I had gone x3 to get a TB results with NO SUCCESS. read more

Worst place to go. Low quality healthcare. You are expected to bring your own respiratory mask to get fitted. I will never go to this place again. read more

this place takes forever even though you have an appointment, plus when you go inside the room it takes more than 2 hours of waiting for the doctor come and check you, really up read more

Well, I should have read the reviews prior to coming here. Although the staff was somewhat pleasant the wait is... well, bring a good book or homework or hobby like knitting, something like that. The wait in my book is purely insane. I got there after being told at the Day St location the doctor would only prescribe me Motrin and advise me to ice my injury because that location had no X-ray abilities there so off I went to the Perris location. After arriving there at 11:40, I got put in a room at 12:10. An hour later, the doctor comes in, and says I need X-rays. The doc tells the nurse who says he's out to lunch n won't be back for about 20 minutes. X-ray tech came in just about at 2:00. Took the X-rays n back to my room I went. The doc came in and said soft tissue damage only and said he would prescribe me 800mg Motrin and to ice my injury and he would be back with the Motrin. This was at 2:40. 3:30 came and I was fed up and just left. If this office truly cared about its patients you think they would have at least called and asked where and why I left. 9:00pm now and no call. Think LONG AND HARD about coming here. read more