I visited last night and all I saw prior to going was the poor reviews but I was limited on options as most others were closed. I don't pay too much attention to those anyways but I had such a pleasant experience. Both the people at the front desk were very kind and got me in quickly since it was a quiet night. Then both the nurse and the physician were SO kinda and had wonderful patient manners. They couldn't do much for my situation but ruled out more serious issues and still gave my some suggestions to help. For that I was thankful and would absolutely recommend them for your urgent care needs. read more

Horrible place. Expect to be seen 3 hours after the time your appointment is scheduled.

Worst service ever, saw me with a sprained ankle and kept me in the waiting room for two hours just for them to take me to the back to take my vitals and say they don't have anyone to do X-rays then put me in a room for another hour just to tell me I have to come back tomorrow. Took them an hour to come out a boot on me. read more

Terrible scheduling services. They have been late for every single scheduled appointment by at least 30 mins. Constantly out of rooms and have even been forgotten about. Highly recommend going somewhere else read more

Says Open 24 hrs. Went in around 12:30 am. No one at the desk, no one in sight. I said "hello?" loudly and a lady came up to the desk, looked on her computer, and said "yeah our system is down, it takes hours to reboot when it does this, we can't see any patients, and I'll have to send you elsewhere". She said this like it's a regular occurrence there. So what's the point of acting like you're a 24/7 healthcare clinic business? Probably has a state and federal funding scam going. read more

Horrible experience, I walk in at 5:30pm for a drug test and a physical test. They didnt called me in till 8pm! If I never got up to ask how much longer was it going to be they would have never care about me. Front desk people had an attitude when I walked in but I didn't think much of it till they kept laughing and joking and cursing on the other side of the desk and when a patient would check in they would be so rude and tell them it's a 3 hour wait but yet they would forget about them and have them wait for hours and hours!. I talked to the supervisor at the time her name is ROSA old lady with glasses. She was completely rude also she was telling me that if I wasn't ready why did I rush them but yet I was there for 3 hours with out telling them a damn thing. I try to report them with the manger but they never provide there name and threaten me with calling the cops if I didn't leave so I stood my ground and called the cops for them but the cops didn't care since this place has bad reputation and they knew how this place work many calls come in of complaints about them. The front desk people and supervisor horrible customer service read more

I had a positive experience here getting treated for a cut on my foot. We were seen fairly quickly and while the front desk staff was a little chatty with each other/gossipy about some of the patients - the doctor himself was very professional and I felt well taken care of. He was able to sterilize my cut, rewound it and put a steristrip on it to help it heal! It was quick and painless and I was very pleased with his level of care. He assured me that I was right to come in and he was glad I didn't wait (even though the cut was little). I would come back!! read more

Just hung up with a rep who said open 24 hours .. gave us this address .. got in uber .. closed Disgusting read more

The physical therapists are all great and kind, but the staff on the urgent care side are the worst. They will leave you in a room for up to an hour without checking on you and in my case forget I was in there. No apologies either when I told multiple staff members that I had been waiting for discharge papers. Very unprofessional doesn't feel like a real clinic. read more

I came here since it was the only place open at 6 am and there was just one gal at the front desk and another male patient waiting. I told her I was having shortness of breath etc. yet she handed me face mask (which would make breathing more difficult). Waited 30-40 minutes before the receptionist came back to tell me they had no tests available to diagnose/treat me properly. How does a medical clinic not have a full supply of tests? I wasted about an hour or more there. I went to American family care urgent care on Balboa and they were amazing. Highly recommend going there instead so you don't waste your time. read more

I am having a great experience at Concentra Physical Therapy! Mika and Laysha at the front desk are amazing. They make me feel welcomed, comfortable, and cared for. They are always friendly and efficient, making scheduling and check-ins smooth and stress-free. All the physical therapist listen are knowledgeable, patient, and are really supportive throughout my care. The entire staff was friendly, professional, and made every visit smooth and comfortable. Highly recommend! Shanee Williams-McNeely read more

I arrived at 3am for a DOT physical. I arrived at this hour to hopefully get out quickly so I can get to work at 6am on time. I was the only person at 3am and only one other person arrived while I was still there. I didn't leave until 5am and was late to work. 2 hours for a DOT physical at this hour is ridiculous. This place is a joke! read more

They read my pre employment TB screen and lost the record. Thank goodness I made them give me a copy of the result. Terrible experience, it seems there are routinely problems with their record keeping/health record. Avoid! read more

Concetra is 100%TRASH!! I came in for an x-ray at 12:42pm. I get to the desk and the nurse said the tech just went to lunch That's fine ofcourse. Then she tell me their lunch is 30 minutes and I'll be next. Okay, cool TWO HOURS LATER!!! I finally get called. The whole procedure took 10 minutes which included the doctor reviewing the x-rays. Make it make sense read more

Absolutely horrible experience to be avoided at all costs! I went around noon for pre-employment medical clearance and the wait was several hours so I was unable to stay. Before I left, I made an appointment to come back the same day at 6pm. When I returned around 5:30, even with an appointment, the wait time was several hours long and they didn't bother to update me or apologize for the wait. read more

Concentra Urgent Care - Check in counter - Urgent Care Near Me - San Diego, California

Incredibly rude front desk staff- people come into urgent care in their worst moments and I could tell these people are jaded by the amount of people they see everyday. Empathy is very important for these kinds of jobs- definitely won't be returning:/ read more

Rachel in Occupational Therapy is the Best. After weeks of not moving my wrist or hand. I now can make a full closed first. Professional and Caring. Thank you Rachel. Beyond Grateful read more

The front desk staff doesn't give you any direction, just that they'll be with you. They don't tell you to sign in, or wait here or anything. This is my third visit for the same service due to misinformation about what I needed to complete the physical. Even my manager was frustrated after clarifying what all I needed to complete the physical and he was given inaccurate information. The Phyician's Assistant brushed me off despite seeing my frustration. On my third visit, Dana at the front desk was very kind and helpful. She listened to what I needed and grabbed the paperwork I needed from my previous visit so I could complete my visit, instead of starting over. Dana was my only positive experience. Well the girls at the desk on Saturday 1/24 around 8am did let me watch Clueless. read more

I came to the urgent care because the normal urgent care I go to does not open till 8 AM. I start work at 8 AM so I got here at 6:30 AM. The guy at the front desk refused to check me in because I didn't have a copy of my health insurance card... I have it at home and I was not coming from home. I came from the gym because I was having a really bad allergic reaction. My EpiPen is expired so I came here just for precaution and to possibly get allergy medication or a shot... The lady here was super rude even though I had a copy of my son's identification card for health which he's under my plan this urgent care overall is just ugly read more

The wait times at this location are so long. I have waited an hour or longer at this facility. 30 mins to get checked in! The staff at the front are very unprofessional, talking about personal issues. Maybe if they would actually work the wait wouldn't be so long. I do not recommend. read more

I went at 7 am on a weekday for pre-employment medical clearance and waited about an hour. Four other people were in the lobby, so waiting wasn't too bad. The front desk ladies were super helpful and super friendly. The rating is for the people in the back office. The MA who did my vitals was super kind. The actual physician who did my physical took less than two minutes. He didn't even introduce himself after walking into the room. He didn't even ask if I had any concerns or questions After the two-minute physical, he told me to get dressed and that the exit was on the left. Not even another minute passes and someone knocks on my door while I'm mid-dressing, enters the room, and tells me I have to go. Like hello? I'm in the middle of changing out of the gown. I didn't even have time to tell whoever came in that I was in the middle of getting dressed. They just barged right in. AVOID THIS LOCATION. read more

This is one of the worst places to go if you need medical help. I have been a nurse for over 20 years and am saddened that a healthcare facility like this exists. I took my son here because he was complaining of left-sided abdominal pain. Hamid Sakhi, PA, was very rude and had an attitude that suggested he didn't want to be there, which came across as disrespectful. He downplayed my son's symptoms as if they were insignificant. When we expressed our concerns that my son's left-sided abdominal pain could be related to an issue with the pancreas, he told my son that I needed to go back to nursing school, claiming that the pancreas is not located on the left side of the abdomen. He then informed us that we needed to go to the emergency department (ED) because they did not have the proper equipment, which I understand. However, before we left, he diagnosed my son with possible appendicitis. When I pointed out that the appendix is located on the right side of the abdomen, not the left, he then changed his diagnosis to possible diverticulitis. This was clear evidence that he wasn't listening to us. We decided to take my son to the nearby ED, where he was correctly diagnosed with pancreatitis. I consider it a blessing that we sought care elsewhere, allowing him to receive the proper treatment he needed. Hamid Sakhi, PA, may need to refresh his knowledge of anatomy to provide adequate care for the community. I will not recommend this facility to anyone seeking proper medical care. read more

The wait was unreasonable given the number of people in the waiting room. The doctor was very condescending. He didn't listen to me, the patient, and offered no help with what I might do to ease some of my symptoms. No bedside manner. I would NEVER go there again. It was a waste of time and money. read more

I can only give 1 star but they don't deserve anything. First impressions is what counts. Worse front desk. As soon as you check in talk to u rude. Not being able to ask a question tell you to wait Yes in does word (WAIT) I walked out. I'm not letting them treat me if acting this way. Just bad overall Don't Go read more

Dr Amy Phan is amazing, caring and made me feel special. Only downsides, no wifi in fact cell service is terrible. Also impossible to call to alter appointment or speak to someone. I have called multiple times and could not get through. read more

Wednesday, 3/5/2025 @ 9:15am. Concentra on Ruffin Rd. Has no sense of professionalism or order of procedure for their check-in. Staff does not watch who walks in first and who has been waiting in line. I had been waiting in line when staff makes eye contact with me and smiles, then a guy walks straight up to the desk, says he has a question, then she just straight helps him first. When I mentioned this to the girl, she said, "well he just walked up to the desk". UGH WRONG ANSWER! Then you wonder why this place gets horrible reviews! read more

Very slow, inefficient. Staff inattentive. Had to repeat my origin of injury to four different employees. Just lousy. Unfortunately it's where my employer contracts so I'm stuck here. read more

You want no part of this place. Unfortunately for me my company has a contract with them for DOT physicals. I've come in at various times. always the same, it's like they take one person and hour! Whatever you do, don't make the mistake of being a "walk-in", you will be there several hours no matter what time of day or night, and at no point will someone offer to make an appointment. read more

Get your act together honestly. You have too many employees messing around in your urgent care. Get to work! Help a patient, clear the board. Too much giggling and BS going on up in here. read more

CVS suggested I come here as it was the closest urgent care that came up in a Google search. I had a probable sinus infection and needed antibiotics. First, this place is not a full urgent care; they deal with workers comp medical. Didn't know that until the receptionist mentioned it upon check in. She said it was ok though and that they occasionally took walk ins for minor medical issues. After waiting about 45 minutes I was called to an exam room and had my blood pressure taken. Soon the doctor came in. She was condescending, rude, and would not allow me to speak more than 3 words at a time, talking over me and cutting me off. Lectured me on not having a PCP, my age, and told me my blood pressure was high. She said she'd write me a prescription and walked out. A few minutes later, the assistant came back to retake my blood pressure - twice - and both times said it was normal and mumbled under her breath that it was normal the first time! She left and I sat in that exam room for 45 minutes before I walked to the reception area asking what was going on. The horrified receptionist ordered me back to the exam room, but the other woman at the desk said she would check with the doctor. Turns out, I was free to go 45 minutes ago! I ended up with two prescriptions- one for the sinus infection and the other for something I don't have. Didn't realize this until I picked it up at CVS. No instructions given for why the second prescription was written and the pharmacist was puzzled about that. AVOID THIS PLACE AT ALL COSTS. DRIVE THE EXTRA COUPLE OF MILES AND GO ELSEWHERE! One star is for the nice woman who checked me in. read more

Worst drug screen ever! Should have been 20 minutes. Took 1 hour 40 minutes. The phone based check-in demanded intrusive full medical history. I asked about it at the counter and they said that I had to complete the check in or I wouldn't be tested (which I must do to keep my job). I overheard between employees that the person at the counter hadn't correctly managed my referral which resulted in the probably illegal and certainly improper demands for confidential medical info in order to administer the drug screen. Don't use this location if you have any choice in the matter. Concentra has been good at the Chula Vista location, from personal experience. read more

Feels like the cattle ranch. Be prepared to wait a long time. Came here recently to get a diagnostic test and had to wait quite a while. The staff were very slow and unpleasant. The waiting room was big and so there was lots of people and it just felt gross to wait there with all those sick people. Avoid. read more

No friendly greeting, two hour wait and when asking about the wait, short answered, not rude but - can you say I don't care to a client with out saying it? They do! read more

Not a 24 hour urgent care. Went there at 1130pm and told that I couldn't be seen unless I was there for workman's comp. Also, there is an intercom that you need to use to call for someone to unlock the door and it didn't work. The place is ridiculous don't call yourself a 24 hour urgent care and then turn people away. I feel sorry for anyone who has to work here. read more

Thursday afternoon I was sent to Concentra Urgent Care to take a drug test for a job I was just hired at, this was the worst experience I had ever gone through, the nurses were rude and loud. I am an older gentleman and barely learning how to deal with my health issues due to old age. I been experiencing some issues with urinating. The flow just ain't what it used to be when I was a young man. For me to fill a cup would be a miracle let alone a quarter of the cup but I did what I could and it didn't even reach the temperature stick so it didn't even register. But before I could even deliver the cup to the nurse I nearly failed because I'm only allowed 4 minutes to fill the cup. So seeing this I am told that I have failed and that the employer would be notified. I'm sooo embarrassed about it, not because I failed, but because the nurse was so loud about my business that everyone was just staring at me. I told the nurse please can you keep it down some I am experiencing issues with urinating and your putting my business out on blast. What happened to patient confidentiality? I haven't even started to work at this new job and I'm being discriminated against. I hope the male nurse who worked that Thursday afternoon realizes I am traumatized by this I feel so much shame I can't ever go back there again not even if its urgent! I won't put this African American male Nurse who worked that Thursday afternoon (March 27, 2025) and his supervisor on blast like they did me. Traumatized! Steve B. read more

Impossible to get someone to pick up phone calls. I have tried on different days, different times. I had to drive up to this place to get communication. So say, great dr. I had, but this place diff needs help. This is a health office, so sad to not get good customer service. Communication is weak. read more

This place has staff in the front desk that doesn't seem to like working there. I've felt unwelcomed by the 24-hour lobby people more than twice. They say things, and they don't deliver the quality of service you get told when information is given. Unfortunately, for worker Comp, I'm stuck here. read more

I am forced to come here by my employer and over the years my experience is the same. The wait time is horrible and it only seems to get worse. The people that work there are friendly and I honestly don't know why it takes so long to be seen. I get to come here about twice a year and I just dread it every time. read more

Staff is short staffed but friendly. They are a busy clinic from what I've seen waiting over 2 hours for a pre-employment screening and drug screen. I tried to call and make an appointment but after clicking on all of the options on their phone line there is no way to schedule an appointment. I hope to never return. read more

By far it is the worst office ever. Even trying to get a hold of them on a Monday at 1:00pm and can't get a hold of anyone, it's ridiculous specially for a "24hr" office read more

Concentra Urgent Care - 5 times trying to get a hold of them and they just let the phone ring and then hang up on you without answering. Worst place ever! - Urgent Care Near Me - San Diego, California