The amount of care and attention that my spouse and I received from Conceptual Options was amazing! I cannot talk enough about Stella and Jenny, and how they made our surrogacy journey extraordinary despite some minor hiccups along the way, which are expected when choosing surrogacy to create your family. Thank you to our amazing surrogate, and thank you to Conceptual Options for helping us find her and for making our surrogacy journey memorable in so many ways. read more

I'm a 3 time successful egg donor, two donations were with Conceptual Options and seriously those two times were the best. I've had two potential donations and the one prior to C.O. and hands down I felt the most cared for, most important, and just loved by the ladies at Conceptual Options. Being an egg donor is a very vulnerable state of being, and I never once felt taken advantage of or less-than during my donations with C.O. There is not one woman that did not blow me away with their big hearts and great attention to detail. If you are considering growing your family or helping someone grow theirs, I highly recommend Conceptual Options. read more

Well! I was already a veteran egg donor. I'd worked with a few different agencies for all my previous donations. Conceptual Options was a first! My coordinator Jiaqi was amazingly diligent and always so kind and polite! We had a hiccup trying to get our hands on my medical records but we worked together and she made me feel very comfortable and confident that I was important to her. There was a point in the match where I didn't think I could do it, and Stella stepped in to really understand my point of view. We moved past it. When I finally made it to the retrieval destination, the team went above and beyond to make sure I was comfortable. I had to travel alone and they even set up a medical transport service to get me back to my hotel! They checked on me several times post-retrieval as well! I would love to have another cycle through Conceptual Options. read more

I have loved every step of applying for my journey. All of the employees I have spoken with are amazing with communicating with me and provided outstanding service. read more

I am so pleased with Conceptual Options as a surrogate and very happy with my intake coordinator Renae. She is simply the best and helps make the process go smoothly and Renae always answers my questions very promptly and she is extremely helpful, thank you Renae once again. read more

I cannot say enough great things about my surrogacy journey with Conceptual Options. I was a second time surrogate looking for a better experience. I was referred to the company from my friend. Immediately with the first contact Raina was so welcoming, no pressure, and super helpful and did not make talking about the money weird. In Fact none of the staff made income talk feel uncomfortable, because as a surrogate it's important to be able to speak freely about your questions without feeling judged and they made sure to let me know asking questions about monetary matters were not looked down upon but rather encouraged so that you are the most comfortable during your surrogacy. I was easily matched, and it all went quickly but not without some emotional bumps. My case worker Jessica Navaro was such an angel for me during my whole experience I was so impressed with her professionalism, compassion and empathy working seamlessly. She was so reassuring and she really did understand being a seasoned surrogate herself. There have been many times where I praised & thanked her bedside manner and trueness of her support. Dr. Rafi (agency psychologist) really made me feel supported and even checked on me separately reminding me of her availability during the surrogacy. I was very touched that both Jessica & Dr. Rafi came to visit me after the birth. The staff at CO truly care about each surrogate. I could not imagine going to any other company, and I recommend this agency to everyone I know. Thanks again to all the staff at Conceptual options. Thank you for all the genuine support and care !!! Maybe I'll come back !!! ENCORE !!! ENCORE!!! read more

Hello I am currently a surrogate working with this agency and I have been with them for 2 years now. I have not had any bad experiences . The communication is great and everyone answers my questions and keeps me well informed. Contracts are great and at the beginning it takes a couple months to start the process but it's well worth it after everything is completed . read more

I loved working with this agency! Everything was so quick and easy! I worked with Jiaqi mostly and she was so helpful and so sweet! I've referred all my qualifying friends and will continue to do so! read more

I have completed two donation cycles with this agency, and I have nothing but positive to say about the process. My coordinator is Liu, and she took care of my cycles seamlessly. She replies to my email and messages quickly even after work hours or during the weekends. If I have any additional requests, she follows up promptly and does her best to satisfy my needs. The reimbursement process is no sweat. Everything was calculated correctly for me. She also helped the attorney explain the legal contract to me, and made sure I fully understand the terms. I feel protected and safe to work with them, and have turned down another potential match at other agency. I recommend to work with this company. It's the company you can trust. read more

By far the best agency to work with! Jenny, my case manager, is always checking in on me and asking me how I am doing as well as Dr. Rafiee. I really enjoy doing support group with Melanie. Everyone goes above and beyond to help you in anything you may need. read more

I cannot thank enough to conceptual options for matching me with the greatest intended parents I could have ever asked for. My experience was extraordinary wonderful and I am grateful to Renata and the rest of the stuff who contributed to this special journey. read more

Came in for my initial evaluation and was surprised to see how professional the staff was and how big their office is. Dr. Hernandez was great at explaining the entire surrogacy process without being overly pushy. Not sure if going forward but I will go with this agency if I do. read more

Conceptual Options - Meeting room! - Fertility Near Me - San Diego, California

It is great :) had my first egg donation experience here and I'm recovering well now. The nurses are friendly and professional, it was a great experience of mine! read more

I have completed one journey with conceptual options and they are amazing!currently starting my second journey my intake coordinator Renae was so helpful whenever I had a question and always responded quickly, also my case manger Melanie for my first journey was there every step of the way no matter what time or day it was they really care about you, it truly has been a beautiful experience read more

I just finished my first donation cycle with Conceptual Options and I have to say, they made the experience as easy and breezy as possible. I enjoyed every step of the process and if I had any questions or concerns, Jiaqi was always right there, just a phone call or text away to answer all of my questions immediately. I'd highly recommend them for anyone looking to become an egg donor. I am so pleased with my experience and it couldn't have gone better. read more

Conceptual Options such a great agency. Lily and Dody take care of me and helped me with all my troubles that I went through. Highly recommended this clinic. They are awesome! Truly professional and always on top of everything. This is my second time working with them and they never let me down. read more

First, I would like to say that my husband and I used Conceptual Options' services, and we have a lovely, healthy baby daughter, for which we are extremely grateful. When you visit Conceptual Options, you hear the testimonials and the wonderful gifts that come with parenthood. I would like to share the other part of our experience, to provide another perspective. Our relationship with Conceptual Options began splendidly. We loved our initial case manager, Melinda Johnson. She was responsive, concerned, and an excellent advocate for surrogacy. I was concerned when I suddenly received an email from another person, claiming he would be my case manager going forward. There was no mention of Melinda. But, as everything seemed to be progressing as planned, I asked no questions; I assumed she might have found another job elsewhere. Our daughter was due in July 2012, and when, by the end of February, I had not heard anything from our lawyer about filing the paperwork to secure our parental rights, I started to wonder what was going on. Very soon after, I received an email from another law agency telling me they had been retained to secure my parental rights. I was confused, thinking I already had a lawyer. Was this second lawyer being subcontracted? I emailed the original lawyer, and the email bounced. I called the office, and the number was not in service. I googled the lawyer's name, and found she had been charged with selling children conceived through surrogacy. She was at that point serving prison time, which explained why I had not been contacted by her. When I signed with Conceptual Options, this lawyer was recommended to me as best in the industry, but the decision whether to sign with her was up to me; there was no coercion. I signed the retainer with the second law firm. They informed me there was some concern my petition for parental rights might not go through in time, because the court in Sacramento, where my child would be born, can sometimes take longer than other places to process the paperwork. I became worried that, were something to go amiss during the birth, I would not have any rights toward the child to make any decisions. Further, all original paperwork that myself, my husband, and the surrogate had filed with the original lawyer had been lost. We needed to create new documents from scratch, which meant from the court's perspective, we had no written agreement with our surrogate at the time of embryo transfer. Fortunately, the new law firm, which I highly recommend (Reproductive Law Center, Inc) found a way to work with all of us, including the clinic that did the embryo transfer, to create statements of work that we all agreed to and signed, and the court, to their credit, accepted this in lieu of an actual signed contract. My problems with Conceptual Options are three: 1) Communication with the two case managers we had after Michelle was poorly managed. 2) The president of Conceptual Options is the husband of the lawyer that we initially signed with. Surely the company had knowledge and could have let us know of the situation sooner so that we would not be left wondering if we would have parental rights at the time of our childs' birth. 3) Accounting is not detailed. When I asked for a ledger, I received single line items that did not indicate how much had been charged, how much insurance had paid, and therefore what my charges were. I had to just trust that their accounting was accurate. I hope this is helpful to anyone considering surrogacy. Our family is happy and healthy, but I think it is important to also note the challenges involved so that anyone entering into this option understands as much as possible about the experience. read more

I am a two time egg donor, and I was not very satisfied with the service I received from Conceptual Options. While they were prompt and accomodating, there was very little contact from the woman who was overseeing me at Conceptual Options and she was often times difficult to get a hold of. I started my injections three weeks ago, and had my retrieval four days ago, and still have yet to receive a dime from the agency. I also have been unable to get a hold of the woman in charge of writing me my check. The last agency I worked with sent me my check the day after my retrieval and was constantly in contact with me before and after the retrieval to make sure I was doing ok. I would not recommend Conceptual Options. read more

I am a surrogate with CO. I am currently on my second journey. I am so excited and pleased by the way the company works with intended parents. Renae is an absolute doll. She answers all my questions and helps direct me with my next steps. I couldn't ask for a better group of people to do this with. They make every experience personable and beautiful. I would recommend them to anyone who wants to be either a surrogate, egg donor, or parent. read more

Great selection of donors but just OK service. Would look at other agencies...

Absolutely love this agency! I have been a surrogate with them since 2011 and I am so glad that I chose them to work with. I have been matched with the perfect couples who I am still close with and was able to help make their dreams come true with the help of conceptual options. If you are looking for an agency look no further. They take such great care of their surrogates and they make us feel appreciated at all times. I love that they have appreciation days for us and Christmas parties and family picnics. Thank you conceptual options for all that you do for intended parents and surrogates. I love the staff and all that they do in helping us. Renata is one of my favorites and she is so genuine and caring. You are one of the best companies around! Thank you!!! read more

Conceptual Options provides a 5 star service. From the moment I walked through the door the receptionist was pleasant and helpful and gave me her undivided attention. I was nervous coming to a new place and embarking on a new adventure but the staff made me feel welcome and relaxed. I was given a tour of the office and I was surprised to see how big it actually is, everyone stopped what they were doing to meet me and introduce themselves. I felt great energy throughout the entire visit and am super glad I decided to be work with them!!! When dealing with a delicate matter such as fertility issues it is important to be surrounded by people who actually care and are understanding of what is going on. I felt like everything was going to be ok and that I am going to be well taken care of here. read more

When I began pursuing surrogacy, I was referred to Conceptual Options by a friend. She had experience through several agencies, and this is the one she recommended to me first. At the present time, I am a current surrogate and have had only positive experiences thus far. I really enjoy all of the support from the staff. They are friendly, receptive, and always available. If I ever do another journey, there is no question: Conceptual Options is my ONLY option! Hahaha Too cheesy? ;) read more

OK so after going through the process they are now telling me i cant be a surrogate because of one thing, the one thing was mentioned in the interview and is on the first application. I went as far as the second test.I feel they wasted a lot of my time and money. I live 2.5 hrs away. i drove round trip 5 hrs twice and spent 4 hrs doing all the test. I feel they should have told me before they had jump through all their hoops. I'm going elsewhere. I'm sorry the the one star but this meant everything to me i understand your reason and that's OK but next time tell them up front, don't ask for an interview. read more

I am a surrogate with ConceptualOptions and I just finished my first surrogacy journey. Conceptual Options was such an amazing agency they took care of me throughout the whole process. And did an amazing job matching me with awesome IPs. Melanie was just an amazing case manager. She was always there to help with anything and answer all of my questions, she was so nice and helpful. I also dealt with Amanda Lentz who was my VIP person who came with me to all of my appointments in behalf of my IP's. Amanda was great to have around and help answer questions from the doctors. She was such a pleasure to work with, she made me feel so comfortable and made my appointments less stressful. All the women who work at the agency are amazing and I would definitely recommend this agency to everyone :) read more

I with my lady, everyone seemed friendly. Office was big, they had a PS3 for the dads very cool. Receptionist was a bit over the top but fun! They take care of you with snacks and food that is for sure. read more

Working with CO as a surrogate was the best decision for me. Every step of the way I felt cared for and supported. I always felt reassured they were knowledgeable and experienced and that was very valuable in this process. My coordinator was an amazing support system and the rest of the team was always so nice and ready to help as well. They are really more of a "family" than a business or office. I'm very grateful for them and will treasure the relationships and memories made along my journey. read more

I was looking to become a surrogate and I found Conceptual Options. From the start their staff is very unprofessional and rude at times. I ended up matching with a family one year after I had signed a contract with Conceptual Options. Once a match contract was signed with this family Conceptual Options had their case worker contact me and ask me to tell my lawyer what needed to be in the legally binding contract so that the intended parents would be willing to sign it faster. She kept telling me even though I was the surrogate they needed to make things easy for the intended parents and therefore the contract needed to be in their best interest. Once I was pregnant and things progressed I would receive daily emails from the intended father and if I did not respond within 24 hours I was again contacted by this agency telling me I needed to respond to each email or I was in breach of contract. When I got to around 20 weeks of pregnancy with twins I developed signs of preeclampsia. I started going to the doctors more often and had three week long hospital stays. I had been very honest signing my contract at the beginning of this and told the agency that I had four children and daycare/childcare was very expensive. They promised that even though it was not in the contract not to worry because everything would be taken care of. after an emergency C-section two weeks earlier then a planned C-section 2 healthy babies were born. I ended up being on magnesium for 24 hours and needing a blood transfusion. As I was in the operating room giving birth to these two beautiful babies the nurse came over and told me the intended parents were upset that I was having the babies two weeks earlier than planned. The parents spoke little English and I had asked the agency to please provide a liaison or have their caseworker show up while I was at the hospital to help with these types of things and incidences. The nurses told me the parents asked that the children be able to stay in the nursery so they could go back to their hotel to sleep. The nurses told them this would not be accommodated. The father ended up leaving his wife and their travel nanny with them at the hospital. The next morning having my blood transfusion the intended father came into my room and began to tell me I must've done something wrong in the pregnancy for the babies to have to be born two weeks early. He said their three-year-old son they had brought with them to the US was not ready to have siblings so early. They had plans for the two weeks that they were there without the newborns. As I contacted the agency to let them know all I got back was a text message from Jenny saying due to the language barrier I was taking it wrong. All I ever got from this agency was that the intended parents were always right and nothing for myself could be accommodated. After coming home two days after a C-section and blood transfusion I just needed to rest and be with my children. I was sent home on bed rest due to severe edema and high blood pressure. I had to be on daily blood pressure medication since at its worse my blood pressure was 200/110. I could not drive pick up my children or be on my feet for more than five minutes without losing feeling in my feet. I had previously been told by my agency that childcare was up in amount while going through this. After I had paid out-of-pocket $3200 to have someone pick up my children in the morning for school bring them home and help with meals throughout the day until my husband came home the agency then said the intended father no longer wanted to pay the extra amount to help with daycare. Yet after submitting receipts no one had the decency to even let me know. I ended up eating the money paid out. The intended father contacted me every day after birth saying he would like to go out to dinner once the hospital released me. Due to my condition and and everything I was going through emotionally I declined his offer. When he finally got back to Italy he emailed me saying that I had cost him a lot of money because his children were not healthy. He said all they do is cry all night and want to eat. I cannot believe that he was blaming me for having normal newborns. I then wrote back to him that unfortunately children especially newborns cry at night and do need to eat. I told him I would pray for him and I would appreciate it if he would never contact me again. When people ask me about surrogacy now I tell them it's not worth it. I tell them if they can have children they should do it and enjoy their children and love them more than anything. I could've died during this experience and it would have been for people who just saw me as an employee and an agency who felt the exact same way. All I could ever think of is everything I did right in this pregnancy and everything I put my body through yet they only saw it as my job. They're very unprofessional people that have no right being in this career field. read more

I had a wonderful experience with CO and an even better experience with Melanie Jacobson who was my case manager. She was always punctual in getting back to me and there was always great communication. I had a successful transfer of 2 embryos and delivered healthy twin boys this year. I couldn't have asked for a better agency to have worked with for my first surrogacy journey and I highly recommend them to anyone thinking about surrogacy! read more

I'm on my third surrogacy journey through conceptual options. I love the staff and although it's a very complicated process, they make it easy for you. I enjoy the monthly support group meetings, it's nice to talk with other surrogates every now and then. I couldn't ever imagine working with another agency. read more

I have to say my partner and I are very happy with the service and the result from Conceptual Options! Having come away with two healthy, and beautiful twin boys. Coming from Australia, Conceptual Options have gone above and beyond with providing personalised and high end service every step of the way! From the moment we had the initial Skype conversation with the egg donor and a representative, no question went unanswered, emails and calls were always replied to on a prompt and thorough level, and we were regularly informed on a weekly basis of progress within the pregnancy however small or significant - which we greatly appreciated. They have also been transparent with any risks involved and what to expect when having twins and have been extremely supportive and reassuring throughout. The level of service was also extended during the hospital stay where we had a representative at our beck and call ensuring the surrogate mother was safe and well, and who also looked after the overwhelming paperwork and communicating with the nurses. Regular contact was also there after the babies were born and we were in our temporary accomodation and we even had the same representative assist and accompany us in the daunting task of organising visas and passports for the babies which was amazing! Overall, I cannot reccomend C.O enough for their utmost professionalism, very friendly, welcoming and reassuring manner and their delivery of managing a service such as this. We are more than happy and feel lucky to have found them to talk us through every step of the process from choosing a top quality egg donor and a reliable and professional surrogate and doctors and feel confident that the next client will walk away from their service very happy! read more

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