I am extremely disappointed with this office's lack of communication, follow-through, and…read morecontinuity of care. I have been trying to get the medication discussed with me since May 25, 2026, and as of September 7, I still do not have it.
My first appointment was May 25. I specifically scheduled with Dr. Niloufer Dennis and confirmed that when making the appointment. A nurse began asking me the initial questions, then Dr. Kooba unexpectedly walked in. The nurse said something like, "I didn't know you wanted to see this patient," making it clear I had not originally been scheduled with him.
I didn't object because Dr. Kooba seemed knowledgeable. I explained that I had tried several hormone-based medications and had significant side effects, so I did not want the same type again. He recommended a specific pill that he said contained only one type of female hormone, should have fewer side effects, should stop or greatly lighten my periods, and could help my other issues. He also told me that if insurance denied it, he could explain why he was prescribing it.
A few days later, insurance denied it. I learned it would cost about $600/month out of pocket. I called the office and was told they would prescribe a different pill instead. I explained that Dr. Kooba and I had specifically discussed why I did NOT want that type. I was also told that because he is only at this office once a month, I would have to wait until the next month to speak with him. After more waiting, I received another insurance denial.
Eventually, I scheduled a phone appointment with Dr. Kooba for August 31 at 2:00 PM. I am a teacher, so I canceled 1.5 hours of classes from 2:00-3:30. I waited the entire time. Nobody called.
At about 4:45 PM, the office finally called while I was teaching. I explained that my appointment was at 2:00, not 4:45, and I could no longer talk. A couple minutes later, Dr. Kooba called. I explained the two denials and that I simply wanted the medication we discussed in May. He asked where it had been sent; I said CVS. He said CVS was the problem and that this should not be difficult because it was a simple medication. I asked him to send it to Costco instead, and he agreed.
I also told him how frustrating it was that every time I called, I was told he was not there and could not be reached. He told me the office texts him whenever they need him and that it is easy to reach him.
That night I went to Costco expecting that, after waiting since May, I would FINALLY get the medication we discussed. Instead, the prescription was the WRONG medication: a combination pill with two hormones, the exact type I had explained I had significant side effects from and specifically did not want.
Thankfully, I spoke to the pharmacist before picking it up. The pharmacist advised me not to accept it because it was a 3-month supply and filling it could create insurance problems when trying to obtain the correct medication.
The next morning, September 1, I immediately called the clinic, explained that the wrong medication had been prescribed, and said this was urgent because I had been waiting since MAY 25. Again, I was told Dr. Kooba was not there and they could not reach him, and that only the office manager could communicate with him. I asked them to have the manager contact him and correct the prescription. I was told they would get back to me by the end of the day.
Nobody did.
It is now September 7. I have received no call back, no corrected prescription, and no resolution.
At this point I am not just disappointed; I am extremely angry and frustrated. I have been dealing with these medical problems for months, my symptoms have continued and are getting worse, and I still have no medication to treat them. This is not because I ignored treatment or failed to follow up. I have repeatedly called, waited months for appointments, dealt with insurance denials, rearranged my work schedule, and tried to correct the prescription.
I understand doctors are busy and insurance issues happen, but this is far beyond one delayed call or one insurance problem. More than three months after my original appointment, I am still dealing with worsening symptoms and still do not have the medication that was discussed with me.
Patients should not have to spend months chasing a medical office for basic follow-through, especially after an incorrect prescription was sent and a promised return call never came.
I would absolutely not recommend this clinic based on my experience.
