They are the best. Great service, professional, knowledgeable, friendly and prompt. We always feel…read morecomfortable that our lovely Bindskeid House will be cared for!

House was beautiful, but it was bug infested. They turned…read moreour water off, pretending that it was a plumbing issue when they just didn't want us using the outside water the people who run this place are absolutely pathetic, and I'm pretty sure that whoever actually owns the house would be very very disgruntled if they found out the way it was getting handled. This property management company is trash.

Bed bugs! As I write this, I am completely and utterly revolted. I stayed here for a bachelorette…read moreparty, it was great until I thought I found a tick on my pillow. I was wrong it was a bed bug. My friend and I who stayed in the bottom bunk have quarter sized welts all over our extremities. I have had to take off from work, was put on antibiotics and steroids and now am going to have to call an exterminator to check that I didn't bring them back that may home in Long Island. They have denied any responsibility even though I have never had bed bugs and this is the only place I've stayed other than my home in 6 months. Also my husband and my friends husband who were at home have not had any bites, thus the only place we could have gotten them was in this bed that we shared here. They refuse to refund me my money. DO NOT STAY HERE IF YOU DON'T WANT BED

We have been going to the Finger Lakes region for the last few years, but never stay close to the…read morelake. This time we decided to find a rental closer to Seneca Lake, and this cabin was. The location, was great. Close to many wineries and not too far from Geneva's local town to go out to eat and to Wegmans. Our main concerns are actually with the home specifically. The grounds are beautiful. It looks a little colt like, with the way the houses are set up but well maintained and a very welcoming space for our two small dogs to run. What was problematic for us was the inside or structure. The water smelled horrific. It actually smelt like rotten eggs and it was apparent the water had not been treated in a very long time. We actually went and bought gallons of water to cook with, wash our hands, drink and brush our teeth. Only two of us stayed in the home, thankfully, otherwise the smell would have been even worse with more guests. Next, the grill was filthy and had not been cleaned in quite some time. The directions clearly state the renter is responsible to clean the grill and/or the cleaning crew and neither have happened in a while. It was filled with grease and made us apprehensive to even use it with foil. Another major concern was the front step was loose and rocky. When entering, I almost fell a few times. This needs to be fixed for everyone's safety. The cabin was well equipped with all necessary household essentials, but there are several cob webs that need to be cleaned and the bug zapper is filled with bugs (inside the house) which really grossed us out. We appreciate the zapper there to catch bugs inside the house, but the ceilings and zapper need to regularly be cleaned. Finally, the dishwasher is extremely loud/broken and needs to be repaired so we were unable to use that. What is really upsetting is we emailed the owners and expressed all of our concerns and how the above really impacted our stay and we felt the price was not fair in conjunction with what we paid for (over $1200 for 3 nights) Their response confirmed they would be fixing everything we notated and also made mention they planned to sell their property so they were not really worried about what review I would write. While I understand they are going to be moving on, I took that as quite a smack in the face. Basically saying well, we are retiring and selling so we do not care what you have to say. So conclusively, I felt it was necessary to share a true and candid review. ***changed from 2 to 1 stars because now I'm getting nasty emails from the owner. Unreal I'm being harassed because I told the truth. I tried to work with him via email but they weren't even sorry nor cared and claimed I was "bitching". Oh I'm sorry all we wanted was clean non contaminated water, that must be asking way too much from a $400 per night rental. I edited to add that he's now sending harassing emails with lies because he's upset that we told the truth! He's claiming his house was messy and another claiming we left dog poop - all lies! Unreal he would treat people this way. See the photos for his nasty comments. Also, after all of the harassing emails and nasty comments I decided to look up the owners and found out he was sentenced in a pedophile ring!! Omg- how horrific and now I'm worried for my safety. Makes more sense now especially since he was so rude, nasty and demeaning to us. BEWARE do not stay here!! Just look up the owner, Robert Lawty and you'll read some really disturbing news!! Wow, I'm so bothered by this.

This place is very pleasant to stay, the rooms are private and are a good size, the owners are…read morewonderful and insightful about the area, the food is also a very big plus. Highly recommend this place to stay when you are in the area.

Inez and Tom are the most gracious hosts. This is my 3rd time staying with them and each visit is…read morealways as good as the previous! The rooms are tastefully decorated and the level of hospitality is far beyond the general standards of today. The comfort of the rooms is exceptional! The breakfast options/tastes are excellent. Everything I've had here was probably the best tasting and looking meals I've ever had anywhere. I can not say enough about this place. I'm looking forward to my next visit!

These people are a joke. It's early March, prime time for reserving rentals for this summer, and…read morethese people can't respond to an email, or phone calls. I've left multiple voicemails and 4 days later still haven't heard a thing from them. Stay away from them. Use www.VRBO for all your vacation rentals. Deal directly with the homeowners. They care about you and your vacation plans.

We paid over $2,000 for a week at a property Finger Lakes Getaways represented. The property was…read morevery damp & in disrepair with earthworms and millipedes actually crawling on the floors in all the rooms everyday. Spiders too. The folded towels were even damp. Refrigerator & freezer didn't work properly, ancient & dangerous gas stove. I wrote to FLG twice with our concerns and they never even responded. We are extremely dissatisfied with the customer service of this company. At least reply would be courteous.

The worst rental experience ever. Go with Finger Lakers Premier Properties instead! I found the…read morerental on craigslist via the owner himself. The owner confirmed availability and referred me to the rental agency to make the actual reservation. I both called and sent an email through their website. It took 3 days to get a response from the rental agency. The website says "We strive to respond to all inquires by the close of the next business day", which I already thought was too long a wait. On the 4th day I received all cost info and was told a message was left with the owner for confirmation of availability. That same morning I had an email from the owner answering a question I had and there was no mention of any change in availability. On the 5th day, after inquiring via email, I received notice from the rental agent that the owner had rented to someone else. She then said the best way to rent is to go through her and not the owner, which is what I had done 5 days earlier! In one of our last email conversations, Kathy (agent) apologized for her delay in responding as she had been in the hospital. While I wish her well, how can an office of this type make it through a summer rental period with one employee? I have to assume she is the only person working as I always got the answering machine when I called and no one appears to have been covering for her while in the hospital. What's sad is this company is owned by a local real estate company whose name is recognized in this area. Maybe they could have covered while Kathy was in the hospital? I first emailed this review to the owner's. I've not heard back from them. At no point in any of my rental experiences has it ever taken longer than a day to complete a reservation. To wait 5, only to have yanked from under me is not acceptable in my book.

I recently had an experience wherein a scammer cancelled my airline flight not once but twice…read more Through many hours of diligent effort Lynn DiMaria was able to contact the airline and gain back a reservation for each cancellation. I am very grateful to Lynn for her persistent efforts and customer loyalty. Thank you Lynn for your time and perseverance. Kathy Lum

From the owner: Specializing in: - Cruises…read more- Travel Agencies - Tours-Operators & Promoters - Resorts