I took in my car last minute on 6/18/2026 at 4:52pm after a catastrophic brake line failure on the…read moredriver side. As a customer, I relied on their professional expertise to ensure my vehicle was safe to drive, and I trusted them when they said the issue had been fixed. They repaired the driver's side but failed to recommend or even mention replacing the passenger's side. Just three days later the passenger side brake line failed completely. I had to blindly fly into a turn with absolutely no brakes, putting myself and my family in extreme danger. This forced me to pay for a tow and take the vehicle to a different mechanic to actually get the problem fixed correctly. I called to try and get a partial refund, and the manager claimed they did recommend replacing both sides, which they absolutely did not. I would have gladly paid to replace both sides if they had given me the option. I know how critical brakes are. They refused to take responsibility for the danger they put us in and only offered me a "deal" on an oil change or small maintenance work. I obviously do not trust them to touch my car ever again. If you value your safety, go anywhere else.

Overall I would definitely recommend them. They honor the corporate discounts, they're honest,…read morefast, friendly and don't try to get you to pay for anything you don't need. Lately I've been in Cookeville where the Express here does not honor coupons, charge more and won't top off other fluids without charging you more. I didn't even bother asking if they tip off the oil for free between oil changes as they seem to charge for everything. Now my brake pads are needing repair and I called a few places around town, outside of prices being rather high, almost as much as I paid for rotors, they all seem to want to add on things. Even though it will be a trip to go to Hixson, I'd rather spend the gas on the drive knowing I won't get overcharged and they will do the job right the first time.

A great place for an oil change. Super friendly, clean and comfortable waiting area, good prices,…read moreand fast service.

From the owner: Specializing in: - Auto Oil & Lube & Service…read moreCar wash

On there website they claim "We provide the quality service you would expect from the dealership,…read morebut with a more personal and friendly atmosphere, at affordable prices." I will vouch for that statement. East Ridge fast lube performed a tune up, new serpentine belt and oil changes on my 2016 Ram truck for hundreds of dollars less that the dealer wanted to do the work. I dropped of my truck at 8 AM and it was done by 1:30 PM. They also did not have a 3% Surcharge when I used my credit card!

Get everything you need one stop. Get repairs or any kind oil changes car wash everything except…read morepaint and body work. I have been using East Ridge fast lube for years

For starters this place offers WAY MORE than just oil changes and I had no idea! I have never been…read moreto this place. I did a quick google search on places that offered brake fluid changes (I have a 2022 Honda Civic and ain't no way in hell I was going to a dealer and selling a kidney for something like that) and found out they did that service and many more. The appointment process was very easy online, they where SUPER fast and friendly. I had them check on my Blower Motor after I had gone to MAXI Auto who charged me way too much for a diagnostic that didn't even sound right. Jonge? I believe his name was, was VERY helpful and so nice, after explaining everything to him he offered to look at it right away and gave me his second opinion which sounded a lot more plausible than what MAXI said. I asked them that if I bought the part would they put it on and they said yes. MAXI wanted $170 for the part I found online for $50... the estimate for labor and parts (and filters they wanted to add on that I didn't even need) was almost $400...yeah MAXI is a rip off anytime I need anything else I'll be coming here.

New to the area. Was recommended. Quick service, attentive Staff. Friendly and professional. Needed…read morecar repair, gave estimate, with quick repair. Coffee offered in waiting room. Shop offers a credit card for repairs that can apply for future repairs. Will be returning for oil changes and future car repairs.

The service at this location has always been excellent. I brought my car in this time because I was…read morehaving trouble starting the vehicle. I left the car with Scott and he checked everything including the battery starter and alternator. They did not find anything seriously wrong and did not even charge me for fixing the issue. It's really nice to have a place you can trust to use for vehicle repair. It's also very refreshing to bring your car in for repairs and end up not being charged. Honesty and integrity are definitely highly valued here. I also always get my oil changed here too and have for some time. The whole staff is always courteous and professional. I have nothing but good things to say regarding this business. Will continue to use for future needs!

Honesty and integrity. Looking for a shop where the mechanics are professional, knowledgeable, and…read morehonest? This is the place. Scott Jett is the best mechanic you can get to solve your problems. I've known Scott for 6 years personally, and he also did my car work when he worked at Honda in Cleveland. 99% of the time, it's a crap-shoot when it comes to finding an honest shop that's not trying to rip you off. But at this Express Oil in Ooltewah, you need not worry. The first-rate service from the time you arrive until you leave is exceptional. Here's what you also should know. They are busy because they do top-quality work. Word-of-mouth keeps them busy. Call for an appointment. I happily drive from Cleveland to Ooltewah by-passing dealerships and other so-called 'mechanics", as I value trust-worthy mechanics who do what they say they can do, and give you a fair price, and keep you informed of what they do and why they are doing it. Peace-of-mind is valuable. Peace-of-mind is what you'll find here.

Great, fast service! Was able to pull right in for oil change right away and they completed the…read moreservice while I was in the car. Adorable pricing too.

Great friendly professional service.Best in town Especially…read morecat.I have been doing business there for 30 years.

I've taken many vehicles here. Bill, the service manager knows his stuff. He is great at…read moreexplaining what's going on to the mechanically challenged like me. I've enjoyed working with the manager, the assistants and all the staff. I appreciate their honesty and attention to detail. I take all my vehicles there now. If you ever go there and feel something isn't right don't hesitate to talk to one of the managers. It's easy to complain if you think something isn't right, but these folks really work hard to earn and keep your business. I've used many service centers over the years, but I've found the best for me.

i needed some air in my tire and stopped by. The guys working were very friendly and took care of…read moreme right away. Would definitely recommend to anyone who needs any services that they provide. i was in and out in less than 5 min. i appreciate the kind service that was provided

Fast. Get it done and be on your way. They offered more service for my car. No high pressure just…read morepolite tech's going about their business,

They don't have zero stars, so I HAD to give them one Took…read moremy car to the Dayton Blvd location. Oil change, two different filters (cabin & air) and tire rotation. $203.00! Drove back to my cousins house, .08 miles. Parked overnight. Got up to a flat tire the next morning. Went to Quality Tire, 1.0 mil. Tech couldn't find anything wrong with my tire but I did have a broke stud, which according to the tech, was cross threaded. Took my car back to Valvoline After "reviewing their camera" they determined they were at no fault. BIG SURPRISE! You tell me, is this all a coincidence?? Valvoline for me NEVER AGAIN!