I went in for an oil change and they were thorough and even told me about the small damages they…read morecaught onto while under my car. Still waiting for an estimate on further repair but I'm sure it'll be well worth the price and time. Thank you again!

The folks here were very nice to deal with. They were reasonable, honest, and prompt to get the…read moreHonda CRV repaired.

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

Worst auto shop I have ever dealt with. I scheduled a 1:00 p.m. appointment for a basic inspection;…read morenot a walk-in, an actual prearranged appointment. When I arrived, I was told they were finishing another vehicle and that the wait would be approximately an hour and a half. That explanation makes no sense. The entire purpose of scheduling an appointment is to avoid sitting around for hours while the shop works through other vehicles. If they had no intention of honoring the appointment time, they should not have scheduled it. I waited the full hour and a half, and still nothing happened. I then gave them an additional 30 minutes, despite already being far more patient than this situation deserved. After waiting two full hours, I went to the front desk to express my frustration and was casually told it would be another 45 minutes to an hour. In other words, they expected me to wait nearly three hours for a simple inspection that had been scheduled for 1:00 p.m. This is not a minor delay. It is blatant disrespect for customers' time and a complete failure to manage appointments competently. There is no point in offering appointments if they are treated as meaningless.

I was told the diagnosis fee would be refunded to me once the warranty company approved repairs…read more Repairs were approved, I asked for the refund and was told we'll settle that when everything was done. Five days later I was refunded LESS than half! When I questioned the manager refund the balance, I was told "you need to talk to me like you have some sense" . I was left standing at the counter while the center emptied out to go to the food truck that pulled up. I am pretty sure I bought breakfast for everyone that was there including the employees kid who was set up in the waiting area with his game console playing in the TV. Funny thing is the video playing was some counting out money while trying to quick change the person! Lastly, and entire book of postage stamps were also taken from my center console. STAY CLEAR OF THIS PLACE! Specially if you are a female, misogynistic group from top to bottom. Reached out to corporate four times and still NO RETURN CALL! CROOKS AND THIEVES---ALL OF THEM! Manager's name is Mike technician was Brandon.

I have been a loyal customer here for ~5 years. Always spoke very highly of the establishment and…read moreservice and PRICE I've enjoyed here. Last oil change I got was Sept/Oct and was ~$74. Today, I paid ~$98 for that same oil change. Only explanation I got was "price went up". $25/per oil change??? WOW, I cant do that again.

The service at this location has always been excellent. I brought my car in this time because I was…read morehaving trouble starting the vehicle. I left the car with Scott and he checked everything including the battery starter and alternator. They did not find anything seriously wrong and did not even charge me for fixing the issue. It's really nice to have a place you can trust to use for vehicle repair. It's also very refreshing to bring your car in for repairs and end up not being charged. Honesty and integrity are definitely highly valued here. I also always get my oil changed here too and have for some time. The whole staff is always courteous and professional. I have nothing but good things to say regarding this business. Will continue to use for future needs!

Honesty and integrity. Looking for a shop where the mechanics are professional, knowledgeable, and…read morehonest? This is the place. Scott Jett is the best mechanic you can get to solve your problems. I've known Scott for 6 years personally, and he also did my car work when he worked at Honda in Cleveland. 99% of the time, it's a crap-shoot when it comes to finding an honest shop that's not trying to rip you off. But at this Express Oil in Ooltewah, you need not worry. The first-rate service from the time you arrive until you leave is exceptional. Here's what you also should know. They are busy because they do top-quality work. Word-of-mouth keeps them busy. Call for an appointment. I happily drive from Cleveland to Ooltewah by-passing dealerships and other so-called 'mechanics", as I value trust-worthy mechanics who do what they say they can do, and give you a fair price, and keep you informed of what they do and why they are doing it. Peace-of-mind is valuable. Peace-of-mind is what you'll find here.

Do NOT get a tire change there bc they start with the power tools and stripped the bolt and the…read morenuts and stripped it out of the adapters. it has taken me 3 weeks to fix because they sent me the part to order to fix (on my dime) and when it came in it didn't work. Had to get my son in law to fix it for real! I only came to them to see if they had the tool to remove the bolts. I told them I had a free tire change elsewhere if I could get them off and NOT to dk it but they did it anyway and cost me more!! I had another bad experience where they put the wrong oil in my jeep and blew the engine the next day. they do NOT care if you have a concern. The customer is ALWAYS WRONG. End of story!

I was a long time customer of the Eastgate location for many years. When they closed I was…read moretransferred to the Lee Highway location. Took my car in because my check engine light came on. Was told I needed a major tune up. Cost was around $1200. 2 days later my check engine light was back on. Went back and had to leave my car because they couldn't figure out why. Ended up having to pay for a rental because the issue was now I needed throttle bodies and they had to be ordered. Ok and now another over $1000. Before I even got home the light was back on. Went back and was told needed a catalytic converter and another $3000. Well of course I went somewhere else and had that replaced. Then the braking system went down and replaced and then the charging system and was replaced. Then the transmission started acting up. Took it to what is now my new go to place and did a full diagnostic. When the new throttle bodies were put on, they failed to relearn the sensors to the new parts. So each system was breaking down due to this! Here I am out of thousands of dollars all because they failed to complete that simple process. So grateful for my new place and them getting my vehicle back to running how she was when I bought her! Been going through this for months, But God!

These guys are top notch! Came in while traveling for an emergency flat. The guys got us right in…read more They even accommodate our family with 2 kids; crayons, and tv. Best experience, much more than expected. They didn't even charge us for the service. Thanks again!

ore that I had the Mitsubishi Diamond warranty for the repairs, and that they would need to contact…read morethe company on Friday before beginning work. Also stated that the warranty required 12 month/12,000 mile warranty. The employee acted like they understood. Took that Friday off to have the repairs done, and get to the shop before the scheduled 8:00 time. After a few minutes, the service advisor came back to me and stated that they did not have a way to receive payment from my warranty company, so they were not able to make the repairs that they said they could make earlier that week. They said they could diagnose the issue, but that was all. No apologies for wasting my time. So now I will have to wait another week to take my Jeep to another shop on my day off, because no one can take same day work. Very disappointed with Tire Discounters.

I was returning to Virginia from the Lotus Owners Group annual meet in Birmingham and routed…read morethrough Chattanooga to visit family. After about 800 miles on the '90 Lotus Espirit she decided to experience tranny problems on the past Sunday evening. My nephew recommended Auto Shop based on his Father-in-Law who had work done on his car. I had the car towed in without talking with them since they were closed. Sometimes you just have to roll the dice. I was at the shop at 8:15 Monday morning to talk to Scott and Amber. Scott was more than willing to look at it since he had worked on a Lotus or 2 in the past. Scott's diagnosis was internal tranny issues which was best dealt with by a specialist. While Scott was ultimately not able to repair the car his speedy response and excellent communication allowed me to quickly adjust my plans. He and Amber are a true class act. I felt a level of trust and confidence in them immediately. While breaking down 500 miles from home is not recommended for anyone i can't think of a better situation than to have Scott and Amber be the first mechanics you encounter. Give them a try. I told Scott i would be back if i ever break down in a normal car. Fran Manno Chesapeake, VA

I brought the car in because my heater didn't work, and for a general inspection to better…read moreunderstand if it's worth putting money into my 20 year old car. I was told that mechanically the car is in good shape. I was told that the heater was working and they didn't see anything wrong. They were clear that it could be a blend door going out on the vehicle, but confirmed that everything worked fine. Thinking I had bought some time I spent $800 dollars on brakes and to fix a window regulator. When I picked up the car, immediately upon starting the car I heard a loud knocking in the dash which stopped quickly but which I had never heard before. When I tried to move from heat to air the knocking occurred again and now I don't get any cold air. They've refused any accountability. I brought my car in for a specific problem, and on a budget of $1000 or less. Because they told me the problem I brought the car in for was fine, I spent the money to fix other issues, and received the car back with the same problem I brought it in for. Now they've quoted me $800 just for the labor to look into the original problem further. This was a lazy misdiagnosis. I understand I made the decision to proceed with other repairs. If I got the car back and the blend door broke a week or month later that's entirely on me. It was returned to me just as broken but I was lead to believe it was fine, which is why the decision was made to spend the money elsewhere. The whole process feels very dishonest or at the very least, they were not thorough in diagnosing the problem from the beginning. Edit: a 5 minute YouTube search on how to run a diagnostic for EATC issues in this vehicle, and error codes 024 and 025 were returned, which are for the blend door. The difference here is in saying you guys you tested it and everything worked, and it "could be" a blend door. Within 10 minutes of getting the vehicle home, I had confirmation that it was in fact the issue which was clearly diagnosed very easily at home. The first conversation was filled with what it could be, when a clear answer was available because the problem was never resolved, and the mechanic I trusted to provide an accurate diagnosis didn't do that correctly. This is why the initial diagnosis was either lazy or dishonest. Saying it works but it could be an issue down the road is one thing, and I'd happily accept all responsibility for that decision to authorize other repairs. Returning the car with the exact issue it was brought in with while a diagnostic would have easily confirmed the issue was present is either lazy or dishonest. https://m.youtube.com/watch?v=wSLjb8xh7Eg

I have been going to Express Oil Brainerd Rd for 3 years now and those place never streets me wrong…read moreso far. The new team and new Assistant Manager,Blaine, are personable but efficient. If any errors, they are quick to fix! Timely fashion and make you feel comfortable. This is DEFINITELY a place to go to!

great guys! we loved the service we recieved and we love the location! we highly recoimmend and we…read morewould love to go there again