I do not have a history of reviewing businesses, but I could not avoid this situation and must put…read moremy review for others to see. I have never had a worse customer experience with any service business in my 64 years that I have been around. Not only does the collision center lack integrity, but honesty has fallen with it. The manager Jason seems to have an affection for the person that causes their problems,Josh. Besides numerous other problems with this company, they glued trim on my F250 pick up truck instead of following their estimate of replacing trim which required removing my rear window. Apparently the manager Jason instructed them not to do the repair and glue the trim instead. Of course that was yesterday. The first thing this morning, the trim has popped off of my vehicle yet when I mentioned something to them when I picked up my vehicle, their attitude was we back our work, if it doesn't work out, bring it back and we'll do it again. When I was shown my vehicle so that they could show me the great work they did. I asked the technician if they had to remove my ladder rack in order to take out the back window to repair the trim and he went on to tell me yes and explain what they did. Unfortunately, for me, they did absolutely none of that. I would never have approved any body shop to glue my trim back on because it is proven glue does not hold trim or they would have made it that way originally. I was told the price of parts yet when I went to pay my bill they were almost double what I was originally told it would cost. I tried to reach out to the manager Jason and was treated like an elementary school child being lectured on how they operate yet he had no regard for my concerns that while my vehicle was there for over three weeks and after a dozen phone calls and his employees leaving messages for Josh, I never received one call about my inquiries of the status of my vehicle. I did notice looking at other reviews that it seems like most of their poor reviews come from their female customers of which my wife was also disrespected in their office by both Josh and the staff that attended to her I have never experienced anything as poor as this business is run and I intend to take this up with the general manager first thing on Monday morning. I hope to have more of a positive experience talking to him than being lectured by a team of people at the collision center that have a camaraderie that will cover for each other no matter what a customer has to say. Not to mention that when going to get my vehicle, I was informed that insurance would take five more days before they would approve of the payment, and therefore I would not be able to get my vehicle until then, while completely disregarding the fact that possibly the customer will pay for it so they could have their vehicle that was being held by this company . Of course I spoke with insurance and was informed by my insurance representative that the bill was presented to them moments before my conversation with them. USAA also blamed the inconsistency on Josh wondering why they didn't have notification prior too completion to have the required time to review the bill. I can go on and on, but I will end my review by saying this is a catastrophe of doing business with people like this. Unless I am mistaking, I assumed that it is the responsibility of a business to reach out to the customer to notify them of any change to the original work order, let alone, price differences, and the timeframe from bringing a vehicle in to ordering parts. It is now morning after I picked up my vehicle and looking at my receipt I was charged for the repair of my dented driver's door, which has been repainted shiny like new. The dent was never repaired. Good luck to anybody considering this place to do business with. I will now be trying to meet with the owner first thing Monday and will edit to keep anybody informed that happens to be reading their reviews.

Stopped in for a estimate after my insurance company sent all the info to them. After waiting…read moreawhile a fat fellow comes out. He asks me what I want and I told him an estimate. He asked me if I had an appointment, I did not. I mentioned my insurance company sent you the paperwork and told me to stop in. He told me "the insurance company does not run this autobody shop" and I need an appointment. SO,,,2-3 workers and they could not take 10 minutes to help me.

I needed rust repair on my 2011 F150. It took a little longer than expected due to the rust being…read moremore extensive than anticipated. But well worth the wait. The truck looks brand new.

I had repairs done on my pickup truck. They were quite fast, did a good job, and were beyond…read moreresonable for charges. I was refferred by my mechanic, and he certainly did me right by sending me there. I was there to correct what another body shop bungled.....

Antoine promptly returned my call. Every interaction with was professional and clear. Due to the…read morebad weather he could not immediately repair my car, but as soon as the weather improved he took care of the dent in my Mini Cooper. He showed up promptly. The dent magically disappeared. His quote was spot on. I would highly recommend WNC Dent Repair!

Excellent experience. Honest, open communication, accurate estimate, and quality work. I will go…read moreback if I need body work done.

Unprofessional. Will NOT return calls or contact a customer about a vehicle. I am supposed to be…read morebuying a car from him and have been lied to twice about when it will be in. I had to call him to find out it had not arrived on those two dates, he never called me. On the third date, I called and got voice mail. I left a message but no call back! He apparently doesn't trust any of his employees, especially anyone who can help out with office tasks like answering the phone, returning calls or even taking payments for anything. He makes ALL of his employees go to lunch at the same time so he closes the shop for an hour in the middle of the day also.

For the past seven years I have used Euro-K for whatever my 2004 VW Golf TDI needs to live her best…read moremiddle aged life. Anytime I've had an issue, I've called and been able to get maintenance scheduled and taken care of quickly. I feel that I have always been charged fairly and trust they won't sell me something I don't need. I travel a lot and they have been accomodating when something has come up, like needing to leave my car a few days longer or drop it off after hours. Highly recommend. Will be using them for many more years.

This is a great shop. Two years ago I had a big ice chunk come off an SUV and go thru my…read morewindshield causing extensive damage to my hood windshield and roof. This shop fixed it up and even advocated to get original parts with the insurance company. Two weeks ago my wife was driving and got rear ended causing extensive damage. In both instances this shop explained everything and did a great job fixing both cars.

they did very good work on my 2019 Forrester They're very…read morefriendly to work with After the repairs and paint job was finished No one could even tell I had that side of my car damaged Bob was very easy to work with and very understanding and explained everything in English Which meant a lot to me

Dispatched through Geico to help with a flat, they were on time and quick to put on the spare.read more

Though reasonable and trustworthy, they are unbelievably slow and horrible at communicating with…read moretheir customers. I left my car at their garage for two weeks to get my my door handles replaced. Every time I called them I was told "tomorrow, tomorrow..." They never called me once, and I started feeling like I was hassling them. Finally I decided I had wasted enough money on cab fare and decided to just pick it up. They hadn't done a single thing to it (but didn't charge me, of course). This time it was, "still haven't received the part, it'll be here over the weekend." Sorry. I'm taking my business somewhere else.

The electric window fell off the track while driving to Rockland to visit our friend this…read moreSeptember. I called, told come right over, and they toke it and and quickly repaired it. Couldn't be happier with all the employees and the owner with their joint effort. Keith J. Rincon, Puerto Rico

This family-run auto body shop is the absolute best. They were extremely friendly and helpful. The…read morework was perfect, you'd never know there had been a dent in my fender. Highly recommend!

One of the worst dealership experiences I've had thus far! Not only did they mess up my service and…read morecharge me extra. The service rep was extremely disrespectful, making jokes when I picked up my truck saying oh, you're the truck with the surprise $800 bill. She also took a phone call while trying to help me checkout. I had plans on having my RAV4 serviced with their sister dealership, but I've canceled that appointment and will use Charlie's of Augusta. And my truck will now go to O'Connors.

DO NOT TAKE YOUR CAR HERE . they will create problems with your car that were not there to begin…read morewith . I brought a brand new car here for them to put on snow tires and now my new car has other issues that weren't there to begin with. Whatever you do DO NOT BRING YOUR CAR HERE !!!!