One of the worst dealership experiences I've had thus far! Not only did they mess up my service and…read morecharge me extra. The service rep was extremely disrespectful, making jokes when I picked up my truck saying oh, you're the truck with the surprise $800 bill. She also took a phone call while trying to help me checkout. I had plans on having my RAV4 serviced with their sister dealership, but I've canceled that appointment and will use Charlie's of Augusta. And my truck will now go to O'Connors.

DO NOT TAKE YOUR CAR HERE . they will create problems with your car that were not there to begin…read morewith . I brought a brand new car here for them to put on snow tires and now my new car has other issues that weren't there to begin with. Whatever you do DO NOT BRING YOUR CAR HERE !!!!

If I could give Harry J Smith 6 stars, I would. I shipped a 2005 land rover to Maine for my…read moredaughter to use. When it arrived on the truck the air suspension wouldn't work. My daughter knows nothing about cars. My daughter had left school for holiday break. I spoke to Randy at HJS. He couldn't have been nicer and more friendly. They went and got the keys from college security, inspected the car. Identified the problem (a low voltage problem, reset the sensor and re-delivered the car back to school. All in a day. Then I got the bill. $100? Are you kidding me? I love HJS. "Mainers" are wonderful people and really helped me out. Highly reputable and nice people. I highly recommend Harry J Smith. THANK YOU!!!!!

Great experience! They were really friendly and communicative about what they were going to do,…read moremaking sure I was in the loop. They seemed to have lots of time flexibility when I called in, and I was in and out within about 30 minutes! Again, super friendly, and very reasonable cost for the service I needed. Also PS to Colby students, they will come to campus and check your car in the lot/bring it down to their garage themselves if you need work done!

I hit a large deer with my Honda CRV. When asking around, about a good body shop, everyone…read morerecommended I take it to Conrad's. I was VERY pleased with the work they did. I would definitely go back there and I highly recommend them to anyone who needs body work done...thanks guys! Great job!

From the owner: How do I get an estimate? Some insurance companies want you to visit their drive-in claims center…read morebefore bringing your car to the collision repair center. You can do this, or you may leave your car at our location and ask the insurance company to inspect the car here. Do I need an appointment for an estimate? Walk-ins are welcome, although sometimes it is best to call ahead of time so we can advise you of the process. What do I need for a collision repair estimate? All you need is your car, insurance card, and contact information. What if my insurance company wants me to go to another shop? You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. They may tell you they wont cover the work, but we have stood behind our repairs since 1985. Estimates may vary - why? Differences in collision repair estimates are common. A lower estimate may not include all necessary work. In the process of fixing the damage caused by the collision, additional auto body repair issues may be revealed. If your not sure why one estimate is different from the other please ask us. Which shop should I choose? a shop like Conrad's with state-of-the-art repair equipment and certified (ASE, I-Car) technicians. Should I accept the insurance check, and if I do, will additional work be covered? Yes. We will work with the insurance company on any supplements (work that is accident related) and will bill them directly if need be...

Extremely kind and welcoming family run business! Met my needs and very fairly priced. Highly…read morerecommend to anyone that needs an oil change or any kind of car service. They will treat you right. I will be back.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

I bought 2026 tires from a dealership that did not sync with my used truck. The service was quick…read moreand professional. They also recommended to return in 24 hours to check lug nuts for safety. Greatly appreciate the service and kindness, I will definitely be returning to this store with other vehicles.

On Friday, April 24, I had a confirmed appointment for 11AM. I made the appointment online. I have…read morea copy of the confirmation printed out in front of me. When I arrived for the appointment, I was told that my appointment didn't show on the Waterville, Maine, computer. Therefore, they couldn't serve me, and I would have to make another appointment. Another person named Peggy had her appointment confirmed for that time. As far as I'm concerned, I should have been served because I was there, on time, and she was not. We both had appointments, the only difference being the computer entry. I did show the fellow the original email showing I had made the appointment, but at that time, I was a bit rattled and hadn't yet found the confirmation. The fellow did admit that he understood that I did have this appointment even though I didn't show him the actual confirmation. If he made a sincere apology for this problem, I certainly didn't hear it. I was simply to understand that the computer had made a mistake, and I was supposed to understand. I am a longtime customer of the Waterville Tire Warehouse, and hope to remain so. But I feel I should have at the very least received a sincere apology, and perhaps a coupon as compensation for my time lost. Generally, I would give Tire Warehouse an excellent rating, but this time they failed me and didn't respect the fact that my time is valuable too.

Price is double compared to other places right down the Rd. N elsewhere. Contacted owner n he could…read morecare less.

They are quick and fair. Good people who do the right thing before being asked. They support our…read moreVeterans through partnering with community providers to ensure they have access to quality work, at a fair price. I am impressed. Try them out.

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another…read morestate. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!!

Do not buy a used vehicle here. Do not use the service department here. Our experience with Central…read moreMaine Toyota was unbelievably unprofessional, lazy, and not up to safety standards. I would not recommend anyone go here. Save yourself the nightmare, and drive to Augusta. For the nitty gritty of what we went through, read on: We bought a certified used Toyota here, it was a harder to find model and we really liked it, but knew during the test drive that it needed an alignment. We worked with the sales rep to have the service department give it an alignment and full look over before the final purchase went through. The alignment either didn't happen or didn't do anything, though they assured us that it did. So, the next day after purchasing, we were on the phone to set up an appointment the following week for another alignment. My husband drove the new vehicle out of state (instead of taking his work truck) and the window was smashed! Joy. Since we had to bring it back in for service, I called and was quoted for a window replacement. Seems okay, right? Well, this dealership up-charged us to CLEAN UP the broken glass and refused to include that in the service of REPLACING a shattered window... which I've never heard of ever. So bring your shop-vac with you! And on top of that, they had our car in the shop for a FULL WEEK to figure out the "alignment issues" we called everyday to find out when we could get our brand new vehicle back and each person on the line had no idea of the status of our vehicle. Finally we were told it was a caliper and it had been replaced and was good to go. But guess what? The car drove worse than before, squirley all over the road, the steering shaft cocked at all times, and pulling you into a ditch anytime you press on the brake. So, we immediately brought it to a different Toyota dealership, and within 30 minutes their service department noted that not only did we need BOTH calipers replaced we also needed the entire steering shaft replaced and guess what else was needed... AN ALIGNMENT. Oh and the cherry on top, was that the caliper Central Maine Motors put on our certified Toyota with a Toyota warranty (that they gave us!!), was an after market part. How can you say you solved the problem? And how could you in right mind sell us a certified Toyota that does not in fact met Toyota Certified standards?! There has been no apology, refund or accountability from anyone at this dealership. Oh and last thing, that really grinds my gears -- the gaslighting comments made from multiple people here is a sure fire sign that it's a shady business. Asking if we've ever driven an off-road vehicle before since we may not understand "what it feels like" implying again that nothing was wrong with the vehicle they sold us. And the sales rep asking me, a woman, if I could "handle driving this type of vehicle" when I had already explained my previous vehicle was the exact model of this car, but a truck.

I recently purchased my used RAV4 hybrid here and I am very happy with the purchase. The start of…read moremy experience at Central Maine Toyota was slightly rocky, but once I worked with Lance Libby, I had a great experience. I highly recommend him if you are looking for a sales representative here. When I first stopped by, a sales rep named Chris worked with me, but he was not very knowledgeable about the models or inventory Central Maine Toyota had in stock. He also didn't listen very well when I described what I was looking for, wrote inaccurate notes during our interaction, disappeared several times for no explained reason, and didn't have open body language. He seemed to be much more interested in talking about trucks than SUVs. I knew that he would not be a good fit for me, so I was hesitant to go back to CM Toyota, even though their inventory interested me. After shopping elsewhere, I decided to give it another shot here and the second time I worked with Lance. Lance listened well, wasn't pushy, and created a relaxed and friendly environment. He answered my questions but also gave me space. I also didn't feel questioned by him, he let me describe myself and my car needs rather than trying to figure that out for me. When I called to ask a quick question on Lance's day off, a rep named Dave "answered" my question. He was fairly arrogant and pushy, giving me information that I later learned was incorrect and he encouraged me to put down a deposit on the vehicle I was interested in instead of waiting to work with Lance. Luckily, when Lance was back, I stopped in again and put the purchase into motion. I was able to complete everything on my timeline and exclusively on the days Lance was working after that. I was not rushed and I was able to get what I believe was a great deal for both of us. I ended up being very happy with my purchase! So I recommend going here, especially if you are shopping for used vehicles, because their inventory is better than most other dealerships. The management is motivated to meet their customers budgets and create good relationships with their customers. I would just recommend that you select a sales representative who is a good fit for you because there seems to be a drastic difference in their approaches and experiences.