This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

ok, now im sick of this shit, you guys really need to get your shit together..I usually go to…read moreanother local nouria to get my daily coffee rewards..and everyone says Cold Brew's are still ok to get under the rewards, however, when I go to this location..I have had 1 or 2 people tell me cold brew is not covered under that..yet, I was also at this location a couple weeks ago after the first person told me no, this time..I see 2 customers ALONG with one of the employees that day..tell me yes, cold brews are ok too..one couple said they get them everyday..What the fuck is wrong with your staff..ALL you guys..including all the other nouria locations need to be on the same dam page..im tired of going to this location and SOMETIMES I can get a cold brew under the rewards, but sometimes I can't ..I'm sorry, but as a customer..this is very irritating..If I known I was gonna deal with this shit, I would have never even signed up for the rewards..How pathetic! DO BETTER!

Long story made short. Went in for an oil change, was told that the automatic transmission fluid…read morelevel was checked. My transmission has no way to check the fluid level. There is a long list of items that are supposed to be checked like air filters, tire pressure, etc. Did I get what I paid for? Or were the items to be checked really checked? Long story: The attendant gave me a list of what was inspected during the oil change. The list showed that the automatic transmission fluid level had been checked and I asked him how is that check accomplished. He said that he wasn't the person who checked it and didn't know how it was checked. He offered to look under the hood. After checking under the hood he didn't find a dip stick and offered to put it back in the service bay to check for a removable plug. While the vehicle was being checked for the removable plug I checked the Toyota web site for some guidance. The Toyota web site described transmissions with no dip stick have sealed units that don't require that the fluid level to be checked.

I bought 2026 tires from a dealership that did not sync with my used truck. The service was quick…read moreand professional. They also recommended to return in 24 hours to check lug nuts for safety. Greatly appreciate the service and kindness, I will definitely be returning to this store with other vehicles.

On Friday, April 24, I had a confirmed appointment for 11AM. I made the appointment online. I have…read morea copy of the confirmation printed out in front of me. When I arrived for the appointment, I was told that my appointment didn't show on the Waterville, Maine, computer. Therefore, they couldn't serve me, and I would have to make another appointment. Another person named Peggy had her appointment confirmed for that time. As far as I'm concerned, I should have been served because I was there, on time, and she was not. We both had appointments, the only difference being the computer entry. I did show the fellow the original email showing I had made the appointment, but at that time, I was a bit rattled and hadn't yet found the confirmation. The fellow did admit that he understood that I did have this appointment even though I didn't show him the actual confirmation. If he made a sincere apology for this problem, I certainly didn't hear it. I was simply to understand that the computer had made a mistake, and I was supposed to understand. I am a longtime customer of the Waterville Tire Warehouse, and hope to remain so. But I feel I should have at the very least received a sincere apology, and perhaps a coupon as compensation for my time lost. Generally, I would give Tire Warehouse an excellent rating, but this time they failed me and didn't respect the fact that my time is valuable too.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

They have been absolutely amazing with helping me get my Audi back on the road! It has been a long…read moreprocess for me with this car but they have continued to go above and beyond at the Winslow location to get me where I needed to be!

Pat really knows how to make a bad situation ok. He helped me fit the repairs needed to my budget…read moreprioritizing the safety items . This is why I drive from Bangor to see him and his team . 10 stars if I could .

If an automotive location that takes pride in being a tire store but has no ability to take lug…read morenuts off a rim, not once but twice, and we went elsewhere both times and they had no problems removing them, I can only guess they have no clue what they are doing. If it was just once, I let that go angrily, twice is an abomination. I will never buy anything automotive from Walmart again. I will also tell everyone I know to avoid Waterville tire service there, it is a joke

Huge shoutout to THOMAS DUDA at Central Maine Motors! Not only was he able to get me the car of my…read moredreams, he did what 3 other dealers in the area would not do: sell me a car! We came in with financing from our credit union and nobody else at other dealers would even entertain us, let alone make us feel welcome. Thomas was incredible from the very first phone call to the last conversation at the gas pump while he filled up our gas tank in the new car. I 1000% recommend him, and will follow him to whatever dealership he's at. He worked really hard to make me feel included in the process, he was transparent and was super patient with me. He never pressured me into buying anything extra but he was thorough in explaining my options. Not only did he juggle multiple guests every time I was there; he was cordial + genuine to every one of us, but more importantly: he tried to make the process as quick as possible without making anyone feel rushed or neglected. He was the only one in the sales room the night we went to pick up our car and he was treating every guest just as important as the next. I can't speak on the rest of the sales team with the exception of brief interactions but everyone was friendly and helpful! Thank you SO MUCH Thomas, we love our new Tahoe and couldn't have done it without you! 10/21/21

One of the worst dealership experiences I've had thus far! Not only did they mess up my service and…read morecharge me extra. The service rep was extremely disrespectful, making jokes when I picked up my truck saying oh, you're the truck with the surprise $800 bill. She also took a phone call while trying to help me checkout. I had plans on having my RAV4 serviced with their sister dealership, but I've canceled that appointment and will use Charlie's of Augusta. And my truck will now go to O'Connors.

If I could give Harry J Smith 6 stars, I would. I shipped a 2005 land rover to Maine for my…read moredaughter to use. When it arrived on the truck the air suspension wouldn't work. My daughter knows nothing about cars. My daughter had left school for holiday break. I spoke to Randy at HJS. He couldn't have been nicer and more friendly. They went and got the keys from college security, inspected the car. Identified the problem (a low voltage problem, reset the sensor and re-delivered the car back to school. All in a day. Then I got the bill. $100? Are you kidding me? I love HJS. "Mainers" are wonderful people and really helped me out. Highly reputable and nice people. I highly recommend Harry J Smith. THANK YOU!!!!!

Great experience! They were really friendly and communicative about what they were going to do,…read moremaking sure I was in the loop. They seemed to have lots of time flexibility when I called in, and I was in and out within about 30 minutes! Again, super friendly, and very reasonable cost for the service I needed. Also PS to Colby students, they will come to campus and check your car in the lot/bring it down to their garage themselves if you need work done!

I took my car in for inspection. They said it failed for rear break pads and rotors. I refused to…read morelet them do the work because my husband does all maintenance and repairs to our vehicles. I also knew they were full of crap. I took my car 2 hours later to Midas and it passed with no work needed. This place tried to take advantage of me. If I could select no stars I would have but Yelp doesn't give that as an option.

I've been using Ace Tire for over 40 years. They are honest, have a good tire selection, provide…read moregreat service and are pleasant and professional. I find their prices equal to or better than the competition. They were able to diagnose and repair a brake issue on a truck that the dealer could not figure out. I highly recommend them.

They are quick and fair. Good people who do the right thing before being asked. They support our…read moreVeterans through partnering with community providers to ensure they have access to quality work, at a fair price. I am impressed. Try them out.