If you are looking for a place under no circumstance should you use this company. They will lie to you and cheat you at every turn, they tell you to use certain ways to pay and then when there are any issues on their end they say its not affiliated with us and is your problem and then charge excessive fees for the problems they have caused. Then if there are any maintaining issues they will ignore your reports and just clear tickets without ever actually coming to property and helping or resolving any issues. Calling in will either result in rude unhelpful and condescending employees, that do nothing to actually help or do anything to show any sort of empathy or understanding. All around a terrible company that everyone should avoid using and hopefully they will cease to exist soon. read more

do not rent from this company. poor customer, well, no customer service. wont answer phone, wont return calls, wont respond to emails. wont fix things in a timely manner, will sign off job as being complete when its not but they will charge you for showing up when they dont. read more

Please just choose a different Property Management Company. We have went without plumbing for 2 weeks. Since CHRISTMAS DAY. No one has called to check or no one has been sent to fix this issue. We are literally using 5 gallon buckets to use the bathroom. We only had one toilet. When we try to use the washing machine or the dishwasher, or toilet, it backs up into the bathtub. Please just save yourself some heartache. We are getting out a month before our Lease is up due to finding another house. Thank the lord. read more

Customer service has one person who answers their calls, so you'll be on hold for about half an hour every time you try to contact them. They were also dishonest about there being no open applications on a property and rented it out to someone else prior to my fiance and I's application being approved. They constantly revised what documents were needed after I already sent them in and had to go back and forth with my accountant to get more things several times. Pretty terrible service and they screwed us out of two application fee's, I would recommend looking into other rental companies because this one is pretty bad. read more

There are so many things wrong with this company. My experience has been with the Augusta office. They loved to respond and be helpful when I was searching for a property, but the second they had me signed to this crap, they disappeared. In my first week here, I had to have maintenance come out several times because of the state of this place (hidden things you wouldn't really notice while touring) like the shower not be caulked, paint stains on the bathroom floors, back door not lined up right, front door not properly sealed so air came in the bottom, and painting done poorly throughout the house with some things not even finished and others chipping or not done well enough so you can see the other color underneath. Not to mention the keys they gave me didn't even work with the locks on the doors, so I had to get them to come out and change the locks. I've tried to get things done like remove a dog from my lease that is no longer with us, and more, and no reply to my emails ever. They can't even set me up with my right ClickPay account to pay my rent so I have to pay it through the reservation link and send a confirmation email every time. I say all that to say: run. Don't rent with Conrex. They rush through contracting these homes and they are cheaply and poorly done. They are initially responsive and nice, until you sign that lease. Then they're gone. There's no option to break your lease or anything like that and it's because they know that everyone would pay whatever to get out of the lease they signed once they've been in the property for a while. I will forever be telling people not to rent with this company ever. read more

Conrex property purchased a home next to our residence on Brechen Drive in Mabelvale Arkansas. The renters have been a complete nuisance from day one. Loud vehicles in and out all night long. We woke up to police sirens and cops screaming at them after midnight. They have more than 8 people living in the house. Barking ass pit bull. Driving around vehicles in there driveway through our grass. They got two vehicles stuck in the grass. Multiple calls to Conrex has accomplished nothing. They have no respect for anyone and our next steps will be at city Hall. The police and the community are done with this behavior read more

I had a very bad experience with another company before I found the home I'm currently renting through Conrex. I feel like I had someone there to help me every step of the way. Amber and Dana were both incredibly helpful to getting me approved and moved in. I found a few issues with the house during my walkthrough and those issues were fixed within a few days. The only thing that I don't like is all of the 3rd party systems but I understand that comes with the territory when renting from a big company. read more

Terrible company to rent from. DO NOT RENT FROM THEM! When my roommates and I were applying for a house they screwed us out of multiple houses because they wouldn't return my calls until after the property was gone. Got told that since we were approved but weren't able to get the house we were approved for any other house we wanted. Found another house, same thing. Did not pick up or even return my call. Got told our leasing agent was on lunch break, it was 10:00 in the morning... When we did finally get a house half to electrical sockets didn't work. The Tech was very nice and understanding so I'm imagining that he was from outside the company. Whenever I had a question regarding our lease and tried to call I got the same BS excuse, your leasing agent was one lunch break, take note that I called between the hours of 9AM-11AM and 2PM-4PM so that doesn't really track in my opinion. Tried to email, never got a return on one of the 20 to 30 emails I sent out. Used their "preferred" method for utilities and was a total nightmare. They are very neglectful about sending statements out. So my bills some months would be 4-500$ because of their laziness. DO NOT RENT FROM THEM. read more

I've been a tenant with Conrex for 14 months and generally speaking have been impressed with them. Everyone I speak with has been courteous and professional. The few maintenance issues I've had were taken care of in a reasonable amount of time. However. I've been over charged the entire time I've been here and Conrex hasn't done anything to resolve. I had two pets when I signed my lease and paid all deposits, but one passed away before I took possession of the property. I presented evidence, signed a pet addendum, and was told I would be refunded the 2nd pet deposit fee. I never was. When I renewed my lease in July, I was informed by Joshua that I've been paying the second pet fee each month the entire time. Now October rent is due and I'm still being charged a 2nd pet fee...and still no refund/credit of 2nd pet deposit. I've called and spoken with four representatives who all agree that there is the pet addendum and I should not be charged for a second pet. It was just escalated for the 4th time. Not sure if this one will yield any results either. My only other nit is the annual 5% rent increase. I think that's a little excessive and will one day price me out. Anyway, if it weren't for the accounting issues, I would happily have given 5 stars. read more

If I could put less than a star I would. This management company is the worst management company I have ever dealt with. First when we looked at the house there had been a stainless side by side frig with ice and water in the door, when we moved in they had swapped it out with a small black apartment size frig with no ice maker at all. When questioned they said they would look into it and then never followed up or resolved the issues, the house was dirty, and smelled bad, we had to have it cleaned when we moved in including the carpets. We broke the lease because we purchased a home but we had done improvements, pressure washed, cleaned out flower beds, etc. We offered to advertise and find someone to assume rest of our lease, we had the home again professionally cleaned and it was in move in condition when we moved out on June 27th, It is now August 10th, they have made no effort to re-rent the home yet. We received a move out inspection report and mind you we were only in the home for 8 months. They charged us for full paint, carpet cleaning, bolts for the toilets which we never even touch, we were incredibly clean, they charged us for the gutters, on the outside of the home almost $5000 in charges. I am a real estate agent, my husband is retired air force we lived alone and I am so blown away with a business that operates and takes advantage of people so dishonestly. They also said we could not find a qualified new tenant but have not yet bothered to find one themselves. If I was the owner of this home at 108 Forest Hills Terrace in Alabaster I would be furious. Never ever, rent a home with Conrex Management. I will tell you that when we rented with Kairo Property Mgmt it was a much nicer and more professional experience. read more

This is the second complaint I am making regarding this property. I filed the last one back in July/August due to serious maintenance issues not being addressed. After reporting the companiy to literally everywhere I could they sent junkies in to "fix my home" who in turn did half of the job and stole from me and my children. My home was uninhabitable for over two months. In conrex terms a little over a month. I have in writing from conrex that I would be reimbursed from July 28th-August 14th -That still has not happened I get every excuse in the book even though I have a email from the resolutions manager. From August 14-28 they arraigned for me to go to a roach infested hotel which I did check in, but due to the roaches I did not stay. I called and requested another reservation somewhere else, this was not provided. I was told I was not being credited because they were charged for this hotel stay. Tiffany-the resolutions manager advised me if I could get the money refunded I would be credited from July 28-August 28th. I jumped through hoops and got it refunded (which they could have done themselves) and still nothing. On top on that there is now retaliation ongoing from the property. Every other week I get a bogus violation or more charges without cause added to my account. PRC (rental assistance) paid my rent for December and yet I was still forced to pay it too or be evicted. I have a ESA service animal and have turned in all required documentation but constantly get threatened of pet deposits and backdated pet rent even after confirming his documentation was received with their attorney. The company changed their name to Maymont homes- I assuming because of so many bad reviews! I would really love to not be threatened to put out of the dump that I live in every other week for no reason and the company to correct the remainder of the issues in the home, apply the credits I am owed and leave us alone until our lease is up! read more

Not only did Conrex keep my security deposit and try to blame all PRIOR damage *that I reported and photographed/noted during the walkthrough before I even moved in*, they sent me a bill for over $12,000! When they sent me the large packet in the mail, every cost of damage was listed and pictured and I couldn't believe what I saw: they were the damages reported prior to move in! I even disputed it and forwarded the e-mails and photographs that were sent in prior to walk through. THEY REFUSED TO ADJUST THE BILL WITH THIS PROOF! We were even charged for the damages caused by the horrible contractors they hired if we were lucky enough for them to even respond to maintenance request. To get an answer from them regarding anything outside of giving them money takes months of constant follow up with little to no response! Our balcony and stairs were unsafe to stand on, they never gave us a key to our back door and refused to replace it, our garage door was damaged and fell of the track (it fell on my boyfriend who ended up getting stitches as his hand went through it when it came down on him - we have that recorded too), our carpet downstairs was ripped up due to flooding as well as part of our wall knocked out and it stayed like that FOR MONTHS! The pile of wood their contractor left behind after finally fixing our balcony and stairs was never removed by the contractor. They actually charged us for these damages in addition to what was there prior! Throughout this whole process, we have record of all of our interactions with Conrex documented and their refusal to help or even acknowledge us and ensure had safe living conditions. After months of asking for an update on the 12K bill, we finally were told someone was looking into it and would reach out to us. NOTHING. More months go by of following up eith little to no response, then we're told it was sent to collections! Thank God we had the wherewithal to document everything and have a very strong case to dispute legally. read more

other than somewhat difficult process online, the staff we dealt with were by far professional as well as very friendly

My family and I rented at 300 Brookside Dr. Monroe NC and unfortunately, our experience with Conrex was shameful, sad and dishonoring, DO NOT USE Conrex. After we moved out of the house, they're charging us $3224 in damages for a property in which my family and I lived for 7 months. When we moved into the property, we reported damage to the exterior and Interior of the property. There were pallets and trash left outside the house including a number of Pepsi cans, long grass, and garbage. After my wife and I cleaned the property and lived there for 7 months, they're now charging us with over $2000 for paint,$506 for a brand new stove, over $300 to collect "trash" which they had left at the property before we moved in, and previously reported and for things that the property literally didn't have such window screens. On the photos we got back, the person who inspected the property is charging us for things that should be covered by Conrex including "water leak" which we filed to have fixed while we lived at the property but never had fixed. "Paint the fireplace" which was extremely dirty and filled with spiders, and insects before we moved in. "1 coat of paint to all walls in the house" which is extremely unnecessary but if it was something that Conrex wanted to do to have the home ready for the next tenant, we should not be charged for such. Overall, a very dishonest company with bad customer service and representation. It's shameful and disappointing to find people and organizations that seek to steal and profit from families and their community. I have never written a review for a company before but unfortunately, Conrex has disappointed me to the point that I'm willing to go to court so this doesn't happen to other families. Integrity, honesty and trust are 3 words that I did not find during my Conrex experience. read more

This company fucking sucks, I'd rather live in the street then deal with these ass fucks. We had so many problems with your horrible company. My roomates room was leaking so bad over his bed and he wasn't able to sleep in it so we called ten times a day for two months, left countless emails and the never came and my roomate had to sleep on his couch for two months and they refused to give his money back from those months. Our dryer and dish washer are broken and they never came to fix it and it's been over a month and I call everyday. The worst of it all is that they tried to evict us and gave us a eviction notice to leave our house for no reason. The reason on the eviction letter was because we didn't pay rent bur we clearly did they just wanted to scam us out of our money the last two months we stayed there. I'm never one to write complaints but company should burn to the ground. You guys always randomly added a extra 900 into our balance that we owe for no reason so it took a month to finally get rid of that since you ducks don't ever answer phone calls or email. I wish I could give less then one star but if your planning on renting a house and it's under Conrex DO NOT DO IT. It's not worth the hassle and problems you will have with them idc if it's the nicest house ever. read more

getting anything accomplished is a CHORE. call hold times are always over an hour, maintenance is unprofessional, my rental has horrible foundation issues, and has flooded numerous times. it is not worth it. find a local renter. read more