I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Tony and Joe are the best. They've rapidly responded to several plumbing emergencies we've had over…read morethe last few years. Last week they took care of a broken toilet seal. They also fixed the underlying flange issue that caused it.

Update: On the fifth visit, the AC was fixed. I've added a few stars to reflect that. Ultimately…read moremy problems have been addressed. It's possible that many of my issues were simply bad luck out of Akian's control; but the number of them still leaves me somewhat skeptical. ----- Got central heat/AC installed a year ago; installation dragged way over the predicted time, but was otherwise fine. Expensive, to be sure, but you expect that in these parts. "Free" annual maintenance time? Four house calls later, still have no AC (I think it worked before being "maintained" but if it had an issue over the winter, I wouldn't know), which I'm now told will be the case for the entirety of May. Communication has been dismal- e.g. getting a text for an upcoming appointment nobody told me was even a thing (apparently the maintenance wasn't completed and nobody told me). Multiple "whoops, we need to order a part, we'll call you in a week or two". Why a part gets ordered on the fourth house call? Beats me. Why they can't stock parts for the products they themselves install? Beats me. And I've paid for a surge protector as part of this "free" process (why wasn't it included initially? Who knows!) If you want to be stuck in a 95-degree house, I recommend Akian. If you want new people coming to your house to chat every week, I recommend Akian. If you want to actually get working HVAC, please let me know who I can talk to. But I guess most of the people I've talked to have been very nice. If they ever manage to get their act together and do their job, I'll update this review.

We had an AC system that was not running, so we scheduled an appointment with Akian. Matt showed…read moreup on schedule, diagnosed the problem, and completed the necessary work quickly and at a reasonable price. We have used Akian in the past and continue to be very happy with their service. We will call them again for plumbing and HVAC issues in the future.

Kumar came to our home after we were having trouble with our garbage disposal and fixed it in no…read moretime! A+ service all around.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!

Norwood plumbing is simply the Best around. Solid service for 11+ years at our home. 5 Stars all…read moreday. Thank you Mark!

Roscia is the first person we call for any plumbing issue. Always professional and prompt and they…read moredo a great job.

I began work with them some years back when the temperature outside was extremely low and I had no…read moreheat. I did not have a regular plumber at the time and not surprisingly, when I made a lot of calls I was told that they were busy w their regular customers and could not say when they could help me. When I reached Roscia's they were able/willing to help with the emergency which led to an ongoing positive experience. Looking at some reviews-I have never found Jill who takes calls or the plumbers, to be anything other than nice and respectful, give me the info I need as well. I had gotten a new boiler nine years ago and unfortunately learned from Roscia's that this brand at that time was a problem. They have been very helpful in troubleshooting problems I have had and I have been very happy with their work. Wendy G

Plumbing Solutions diagnosed a problem we were having with our kitchen sink draining. They proposed…read morea solution that would make it easier to clean out in the future. Arrived on time, project was on budget and solved our issue for the long term. Yakov did a great job explaining the issue and options, so we are completely satisfied with the outcome. Will definitely use Plumbing Solutions again.

We had a clogged toilet and Matt Sullivan, the owner responded very fast. The technician, Yakov…read moreMints, came the next day and was able to fix it issue. He was very polite, professional, and I appreciate that he wore shoe covers when entering our home as we don't wear shoes in the house. Will recommend to friends. He did a great job.

We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

I have a leaking pipe under my shower tub. So I called Casper Plumbing and Heating because they…read morehave a lot of good reviews. Their rate is $250/hour, with free estimates. The first plumber came to inspect it on Monday and politely told me he didn't want to do it as it would be too difficult. Then a second plumber came on Tuesday. He checked our pipes and said the same thing. Two days later, I received a bill from Casper Plumbing and Heating for $400! What the hell! This is ridiculous!  I would NEVER do business with this company again. If anyone is looking to have plumbing work done, I would suggest you hire someone else.

Cody and Amaral visited to replace a garbage disposal and replace a u-bend sink trap in my…read morebathroom. Work was done quickly and professionally. It's been a couple of weeks and there are no leaks and the disposal is running great. Would use their services again. Recommended.

Excellent experience. Very reliable, punctual, easy to schedule, very skilled. Great value also.read more

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

We requested Charlie's help with a leaking shower and installation of two kitchen appliances, a…read morerefrigerator and a dishwasher. He was responsive, punctual, and transparent with a clear estimate. On the day of the work, Charlie was professional, kind, and offered great explanations of what was going on and how he would address the problem. We will certainly call Charlie again for any plumbing needs, and highly recommend his services.

Charlie has performed several jobs for me, and I am never disappointed. He is a true professional…read more he shows up in a timely manner assesses the project and completes it in a timely manner. I have recommended him to many friends and family.