Unbeknownst to us prior to our visit, requesting a replacement has different procedure from days of…read morethe past. Taking the elevator to the twenty eighth floor we stepped inside security asked what was the purpose for a visit which we advised. The sedentary woman rudely replied we have to make an appt 3x without even hearing our questions. Sad to say, but in a crisis, she would certainly *not* be able to defend our protect. We stepped aside to check details before leaving. While she further yelled "Hey", I politely ignored the power trip she was on because 1) it's Ma'am if you don't know my name and 2) You WILL put respect on my veteran status!! Advisory: The Id.me site is not functioning properly, for primary/secondary doc submissions. You will fare better to arrange your appt thru the 1-800 # provided on the flyer. Also, the parking lot is tight. So be aware of spacing

I called to make an appointment to talk about my retirement benefits. Michelle answered the phone…read moreand was able to get me set up while I was on the phone. It took less than 30 minutes and now I don't have to get into the office! Awesome customer service!!!

Venturing in early to handle so business, we arrived shortly before opening. You'll enter, sign in…read moreat one of the kiosks to get your number and can be quickly seen. They also offer information on other resources that are helpful, for original docs, the staff are nice, and the space very clean and orderly.

Fast, courteous and painless…read more We all expect long delays dealing with any level of government. I can't tell y'all how pleased I was with the service at the Fulton County licensing office. We were in an out in 45 minutes. First the spoiler: my sweetie and I are getting married! We filled out the marriage license application in advance, printed it and brought it with us. You can make an appointment, but t=none available so we just just turned up. We found street parking about a block away. Security protocols were efficient. We waited about 15 minutes and everything was done in maybe 15 minutes. Kudos to Ms. Mathis, the customer service representative, and the cashier, Mr. Rosser. Both were super efficient, courteous and very nice. And both congratulated us. We left with the marriage license for the judge who will officiate at our wedding. She signs it after the ceremony and mails it to the Fulton County License Office. They then record the marriage and send us the signed, sealed marriage certificate. So here's the weird, only-in-Georgia part of the experience. You apply for marriage licenses and permits to carry a concealed weapon at the same office. I guess you could even apply for both at the same time -- if you were so inclined.

That day was my dad's naturalization oath ceremony, so I took a day off to go with him to the USCIS…read moreoffice. Parking was a bit of a hassle, but after getting through security smoothly, we headed to the second floor where the ceremony was held. There were actually quite a lot of people becoming citizens that day. After checking in for the ceremony, friends and family were invited to witness this special moment. We listened to the President's message and the U.S. national anthem, and then it became official--my dad became a U.S. citizen. Congratulations to him on gaining voting rights and access to better benefits. Overall, like anything, there are pros and cons, but the staff members were all very friendly, and it was a meaningful and memorable experience for our family.

As far as federal government offices go, USCIS was surprisingly an overall pleasant experience…read more After 20 years in the U.S., one of my close family members FINALLY decided to get their citizenship. Once he received confirmation for his interview date, we arrived about 15 mins before his appointment time. Please note, you cannot show up more than 30 mins before your appointment. The truth is, the line was so long when we arrived that by the time we got to the security screening, we were right on time. So I would recommend arriving at least 15-20 mins before. Security was pleasant and tried their best to be as efficient as possible. Please also note, you cannot bring any bags or purses inside. They will make you leave and return the items to your car. After we got through security, everything else was smooth. My family member passed his knowledge test (yay!), and was directed to return in two weeks for his oath ceremony. We returned for the ceremony, which was honestly a bit lackluster considering all of the things people go through to become citizens of this country. It's kind of like they're just herding cattle to churn people through the system. At this point, my family member didn't really care and was just excited for everything to be over with. I think as long as you follow instructions provided by the national USCIS office, your time spent here will be fine.

The customer service is pretty quick and all of the people I interacted with were so pleasant and…read moreknowledgeable and made my name change process so seamless.

Descent customer service with ample parking. The process…read moreis straight forward and the facilities are clean

I see complaints and I do not know what others expect. The staff here are overworked for sure…read more And to be located in a mall that is almost 100% vacant and rundown. We came prepared. We reviewed the website and gathered what was needed. We waited patiently in line. We were greeted and showed all of our documentation. We followed the rules and were patient until we were called up. We thanked the staff for working with us today and explained why we were there. I made my teens do most of the speaking since they were there for permit tests. We were there for a total of one hour. We did not expect bells and whistles, and we left with what we came to accomplish.

The staff are not educated, nor knows the DDS protocol. I am here with the valid IDs and paper…read more They're still asking me for other paper to bring, which is not necessary or call for.! This is my second day coming in here to resolve this issue because I don't wanna drive with expired license! On top of it, they have attitude because they don't know what customer service is to provide! The problem is that the manager and employees don't stay up to date on all governmental rules or regulations! Also the were very rude and disrespectful!

I received exceptional service last week at the Norcross Social Security office and would like to…read morerecognize Mrs. Pham for her outstanding assistance. She went above and beyond in clearly explaining the financial options of delayed vs retroactive benefit. Her explanations were thorough, easy to understand, and extremely helpful in making an informed decision. I truly appreciated the care, patience, and attention she provided throughout the conversation, all with a warm and friendly attitude. Her professionalism and kindness made a significant difference in my experience. Outstanding customer service like this deserves recognition. Thank you, Mrs. Pham, for your dedication, compassion, and excellent support.

I am physician and practicing in Alpharetta as internist and today I had to go to this office for…read moreshowing proof of citizenship and my age and my us passport for my Medicare part A and Medicare part B application completion. The best experience I have in my life. Front person help me in 5 minutes they looked at my passport made a copy link my s s number to my Passport and job done. Thanks to my USA and My Social Security Department.

DON'T compare JAIL to the HOTEL!! lol...We never know where we may have to go. I have a legal…read morematter that brought me here. Not my idea of grand, however, but many much more worse places to be. The most impressive factor was that I had a personal item of A+ priority and I did get it returned to me promptly. Everyone should exhibit a certain decent amount of friendly based upon their career. They are NOT car salesmen. The vending machines were modern and they did have a state of the art Inmate System. Securus/Smart Deposit. I had to use the restroom and it was clean with locks on the restroom to limit any more forms of drama. Who in the heck makes a date to the County Jail? So why would I even think to take a peek at this facility, however the people in the jail were cool as heck. Jails should give YOU EVERY reason to provoke NO return. P.S. I was there as a potential criminal elated about freedom of speech

The amount of money given to the jails needs to be distributed more effectively because the…read moreconditions that the inmates are in are horrid and in desperate need of updating. 20+ hours without sunlight & food. Mold... food that is processed to the Gods. No hygiene given to inmates... not even as little as a toothbrush. Inmates are treated like animals, regardless of charge. This jail needs to be burned to the ground.

What a positive experience! This office was able to fix a major problem for me in a matter of…read morehours. This is a very efficient government office. Very good customer service. Professional atmosphere. If you do your part, they will do their's. Just have the forms filled out & bring necessary documentation. I have a new outlook on government offices.

I have called that office over 30 times on different days and different times, and the call is…read morealways forwarded to the national Social Security office. The national office is very efficient and helpful, but they can't help with the things I have mailed in. I am supposed to retired next month and I first applied four months ago. I can't make an appointment because all appointmnets are full and I can walk in. I finally had to make an appointment in Kennissaw, which is 50 miles from me. I will be writing to the office of Rapheal Warnock and reporting this useless office. Thanks so much for nothing.

Chelsea Lynn, was amazing when I called today for assistance with an SSA issue. She was very…read moreinformative and provided me with everything I needed to obtain a solution for my issue. Chelsea is definitely an asset to the SSA office.

I was here last week to make an update and the process was so easy by making an appointment first…read morecouple of days before and on the day of my appointment it was just in and out within 30 minutes. Great customer service and the lady at the counter was very helpful. Their is ample free car parking available in front of the office. The place is maintained clean and neat. Start your application online and, if necessary, schedule an appointment. If you are unable to use our online service, call and schedule an appointment to file for your Social Security card. Please visit their website or call their National 1-800 number for help. An appointment is strongly recommended. Without an appointment, you may have to wait in long lines. If necessary, they will schedule the next available appointment and serve you by phone or in-person. Save a trip! Create a my Social Security account from their website to request a replacement Social Security card, get a Proof of Benefits letter, and more. Masking will be required in their offices only if local COVID-19 community levels are high.

If you're reading this, there is a pretty good chance you've recently become unemployed. Welcome to…read more the breadline! You can't apply online for unemployment benefits. If you want paid, you're gonna have to physically goto a dept of labor office to apply. I went mid day on a Tuesday. The whole process took about an hour. The employment counselors I encountered were quite professional. Here's a brief overview of what i had to go through. First, find the main desk. The counselor there will verify your soc#, and some information about you last place of employment. The second counselor will give you a packet of information and direct you to a class room. You'll spend about 20 minutes reviewing unemployment information. Find an empty computer because you'll be submitting you unemployment claim online. If you elect to have your check direct deposited, you'll need to know you banking acct & routing #. I recall having to submit a reason for being unemployed. Be very careful in how you describe your situation because it will be reviewed. Within 7 days expect to recieve a letter detailing your eligibility. GA is considered a capped state. The maximum weekly payout is $330. if you make 500k your max weekly payout will still be 330. Within 20 days you'll get a second letter. This letter will tell you if you've been approved or denied.

Rude people who must hate their jobs. They have attitudes upon answering the phone when they…read moreFINALLY decide to answer the phone they say very little or say nothing at all. You have to say Hello are you there. What is happening. They'll say oh I'm waiting for this or that, and don't bother to update you as to what theyre doing. I'm not asking for a favor. I'm entitled to benefits but y'all don't seem to want to do your jobs to help guide us in receiving those benefits. Just go work at McDonald's some where cuz you should not be in positions to help people who need their benefits to survive. You suck and your Manager sucks and their Manager sucks and you all are collecting a paycheck you DONT deserve.