Coming to this dealership has been frustrating from the start. It would be nice if customers didn't…read morefeel like they were being misled or given inaccurate information when making major purchases. There needs to be more accountability. I purchased my used Jeep Wrangler about a year and a half ago and also purchased an extended warranty that was clearly explained to include service coverage so I would not be paying out-of-pocket. At the time of purchase, I specifically confirmed that I could go to any Wallace dealership for basic services like oil changes and tire rotations. I was told absolutely yes -- the only exception being if there was a vehicle issue that required a Jeep dealership, which is completely understandable. I live next to Wallace Hyundai, while the Jeep location is 30 minutes away on a good traffic day -- and anyone who drives U.S. Route 1 knows that's not always predictable. A few months after purchasing the vehicle, the check engine light came on. While diagnosing that issue, I was told I needed four new tires. This made absolutely no sense considering I had just purchased the vehicle and work from home, so my mileage is very low. I declined the tires and discussed it with my husband, who works on million-dollar Dassault Falcon jets -- the same type owned by Taylor Swift and formerly by Jimmy Buffett. Needless to say, he knows what he's looking at. He confirmed I only needed two tires, and even that was not urgent. After raising the concern with customer service, I ultimately received two new tires at no charge. However, when I later asked the original service advisor why I was told I needed four tires but only given two, there was no explanation -- just silence. The next issue involved trying to schedule routine service. I requested to book my oil change and tire rotation at Wallace Hyundai, since I had been told I could go to any Wallace dealership for basic service. After calling twice, I was then told I could only go to the Jeep dealership -- which directly contradicts what I was told at the time of purchase. When I went to the Jeep dealership for service, I thankfully had a different advisor who was professional and helpful. On a prior visit, I had asked for a simple oil change reminder sticker to be placed on the windshield since I don't drive often. The previous advisor refused and told me to "just check the percentage on the screen." This time, the new advisor couldn't believe I had been denied something so basic and placed the reminder sticker on the vehicle himself. I also attempted to speak with management regarding the conflicting information about where I could service my vehicle, but that concern was essentially brushed aside. At this point, it feels like there is no accountability within the building. When customers raise valid concerns, they should not feel dismissed. Moving forward, I will be taking matters into my own hands and changing my warranty coverage to one that allows me to service my vehicle at any Jeep dealership without confusion or contradiction. I simply expect transparency, consistency, and honesty -- especially when making a major purchase.

Hello Mr. Wallace,…read more We have known each other for over 30 years, and during that time, my family and friends have purchased vehicles from your dealerships in South Florida for the better part of three decades. Recently, I purchased a Cadillac from AutoNation on 45th Street in West Palm Beach and had a wonderful experience. I've shared my experience on Google and Yelp, where I have over 635,000 followers. I'd like to bring to your attention a recent experience I had at your Wallace Jeep location in Stuart. I drove an hour and a half to meet with one of your salespeople who had quoted me via text on my trade-in. I agreed to the deal, and he asked me to come in immediately. Unfortunately, when I arrived, he hadn't secured approval for the trade-in offer. The biggest disappointment was dealing with your sales manager, Tony N. After an hour of small talk, he walked away, promising to see what he could do. Thirty minutes later, he sent the salesperson back to tell me there was nothing he could do to honor their initial offer. Tony didn't even have the courtesy to speak to me himself or say goodbye. In total, I spent over six hours at your dealership that day. That evening, I called back ready to buy the vehicle at their asking price, only to be told it had just been sold to another customer. Ironically, the salesperson called me today to say the other deal fell through and asked how he could earn my business on that same vehicle. Frankly, Mr. Wallace, you and your team should be ashamed to have these two individuals representing your name. Their dishonesty and typical "used car salesman" antics were truly disappointing. After that experience, I went on to buy another Cadillac at AutoNation in West Palm Beach, and I'm glad I did. Please, I urge you to look into your Stuart location and ensure your team is upholding the reputation you've worked so hard to build. Tony did your empire no justice--I'm actually embarrassed for you. I wish you all the best, but I wanted to share this experience directly with you. All the respect to you, Mr. Wallace. Gregory G.

Like the old days. These gents were polite, professional, knowlegable and reasonable. They acted as…read moreif they care and actually want your business.

Bought my wrangler here, they're great and fixed anything or tried to fix anything that would be a…read morequick adjustment for them after I bought it too. Super friendly and nice and I love my wrangler!!

Great communication with Christian. He refunded my money and cancelled my contract.great staff and…read morepeople at Florida Direct Cars!

From the owner: Welcome to Florida Direct Cars, where quality meets value in the world of used cars. Our commitment…read moreis to offer you reliable, clean, and thoroughly inspected vehicles that not only meet but exceed your expectations. Built on a foundation of reputation and customer satisfaction, we stand firmly behind every car we sell, ensuring peace of mind with every purchase. Our selection of cars is priced competitively, offering you great deals that don't compromise on quality. Trust, integrity, and excellence guide us, making Florida Direct Cars your go-to dealer for used cars that you can depend on. Experience the difference with us, where your satisfaction isn't just promised--it's guaranteed.

I came here to buy a car in need. Bob was wonderful to me and even suggested I didn't need to buy…read morefrom him that day and I could fix my car (my daughter's car). Bought a car from him anyway. I had a repair issue on said car, which he told be about in advance. He fixed it. Best car buying experience EVER! I will go back and buy my next car from him. Highly recommend!!!

Professional and efficient service. I took a chance on an older Jeep Wrangler and, a month later,…read moream very happy with my purchase. The owner was upfront and negotiated a fair price for a quality vehicle. No hidden issues. I would purchase a vehicle from this dealership again.

We have my wife's 97 year old father living with us and wanted a good used Lexus RX350 that could…read moresupport a scooter lift. We were referred to Scott at this location. What made this transaction so unique was you tell him what you want and he finds suitable vehicles that are at various dealer only auctions, he tells you about each, and then you decide on one and he starts bidding to what he feels is the lowest fair dealer price he can get the car at. Remember, were talking dealer wholesale. He adds his commission and we got a car at thousands less then end user price. We ran a CarFacts check on the RX350 that he found and it was a single car owner with a meticulous service record. While this was really different, we came out way ahead of the game. I would highly recommend you contacting Scott and talking to him. It was a perfect solution and our new car is wonderful.

Bought a car while here on vacation and it make for a unique situation with it being in a state…read morewhere I didn't reside. Scott jumped through countless hoops to ensure the vehicle could return with me to Indiana. The vehicle is exactly as described and he was extremely professional and helpful. It ran great, had zero issues and was spotless when I picked it up. If there were any questions, he knew exactly where to go and what was needed. Definitely someone I'd bring future business to then next time I'm in the neighborhood!

Make this your first stop when looking for a new or used car! Carlos is amazing, no pressure,…read morelistens to what you can afford and is honest. I've never had such a stress free process when getting a car!

Fantastic service! Carlos & Barbara listened, worked with me and for me to get me the best deal!read more

I have my first car last year 2023 I totally recommend costal auto ranch Lori helps out with the…read moreright choices whit the car the staff was awesome...

My experience at Coastal Auto Ranch was amazing!! I am 16 years old and I got my first truck here,…read moreand it was such an awesome experience. Lori was super helpful with going over all of the details about the truck. She even made sure the truck was in perfect condition to drive off the lot. Overall, I would recommend anyone in the market for car or truck to go visit Coastal Auto Ranch.