From the moment I reached out by phone to inquire about a vehicle, Chanelle greeted us with such a…read morewarm, bubbly, and welcoming personality. She immediately made us feel comfortable and genuinely cared about helping us find the right car. As a mother herself, she understood the importance of choosing a safe and reliable vehicle for a growing family. She worked closely with us to make sure we stayed within our budget while also finding a car that I truly loved. Every single one of my non-negotiables was met, and I drove away with my dream car at the perfect time as we await the arrival of our little one. We're incredibly grateful to Chanelle and the entire team at Enterprise Car Sales for making this such a positive, stress-free experience. We will absolutely be back for future vehicle purchases and recommend them 100 times over to anyone in the market for a new car!

I just want to take a moment to recognize Larry Barich for being helpful, professional, and truly…read moreamazing to work with! He made the whole experience at Enterprise Car Sales, Seattle, so much easier and was always willing to answer questions and make sure everything was taken care of. You can really tell when someone genuinely cares about helping their customers. The experience has been nothing but positive and having someone like Larry Barich there makes such a big difference. I would recommend him and this dealership to anyone looking for a great experience! The Sales Mgr. was also very helpful, and the technicians did a fine job doing a final tune-up! With this Enterprise Car Sales office you can find a top-quality used vehicle.

Emerald city was the third and last dealership I went to for consideration of adding another…read morevehicle to my fleet. Not only did they have the right vehicle that fit my needs, but they were very informative on which vehicle I needed for long-term use in my company. Robert was the salesman that never gave me that never gave me the "salesman" feel. He stuck to the facts of what I needed to know and never pushed to go with a vehicle that was out of my desire and budget. Good people with honest morals, I'll go here again for my next vehicle in a heartbeat!

Over the past few months I have purchased 2 super clean, low mileage vehicles for my commercial…read moreservice fleet from Craig. What impressed me about this little dealership is their fair pricing, choice of vehicles that are a good fit for my business, their friendly and accommodating service. Craig was super helpful in getting me all the information I needed about the vehicles, specs, even a recent CarFax to give me the assurance I needed to close the deal. Yesterday Rob stepped up to wrap up all the paperwork when Craig was off for the day, he helped me wrap things up so I would not be delayed. Rob said it's what they do, to help each other out to help their clients which is quite refreshing in a sales environment. Tiff details and preps the vehicles for sale and also does a top notch job, these vehicles look brand new, very solid overall experience. I will be back soon...

We had a wonderful car buying experience yesterday in buying a new Outback from Wendy Cummings…read more(sales) and Dan Lambros (financial director). I started by contacting Costco to use their car buying program. They said Carter in Shoreline would be the appropriate dealership and in short order Wendy called me to get things started. Everything was done in one day as we needed to view and drive many pre-owned and new cars before making a decision. Wendy was extremely diligent and patient, spending most of her day showing us options, discussing pros and cons of each and ultimately using her years of experience to help us make a decision. Dan stayed late on a Friday night to complete the paper work and get us on our way. Never ignored, pressured or disappointed in any way. Just a highly professional and first rate car buying experience.

Sadly we did not receive our $50 test drive gift card. We came in for a visit and spent a couple…read morehours going over vehicle details with our sales associate. I followed up in a few weeks and nothing. It's been over two months now. Sad & Disappointed.

I bought my Ford Escape from Sal a few months ago, and he was great to work with -- patient,…read morehelpful, and fair with the price. He really worked with me to make sure I could get a safe car for my family, and I'm so grateful for that.

The car was filthy when I received it after being told it would be cleaned…read more I was also told there is nothing wrong with the car and that it was checked out by 3 mechanics and a battery guy that specializes in hybrid batteries. I will update after my meeting with him in the morning regarding issues with the car.

In a world populated by unscrupulous car dealers and obnoxious salespeople…read more.. In the land of Lake City, where Bill Pierre tries to reign supreme... Comes the tale of one couple's quest for an affordable used Mercedes-Benz sedan... One man will stand above the rest with his understanding, his clarity, his scruples: Toni, owner of Prudent Autodeals. No, really: Toni was fantastic. We were dejectedly driving away from Bill Pierre Ford, where we had a cringeworthy experience with their accounting staff and some shady requests that I lie about my condition in order to get a loan, when I spotted what is now our beautiful Benz, a 2005 C230 Kompressor, sitting in the Prudent lot. We immediately went in and our negotiations lasted less than 15 minutes. Of course, the call to the loan people lasted much, much longer, and the whole time Toni patiently waited for us and provided us with every bit of information we needed. We even got an extra key (he ordered us the fancy new one!) and some touch-up paint for the scratches in the deal, and we walked away with the car of our dreams at the price we wanted. Toni and Prudent really put a smile on our faces and our butts back on the road. We appreciate it!

First time buying from Prudent Auto and I have only good things to report! I'd definitely refer…read moreanyone to these guys. They aren't pushy at all, and they price the cars at value. They aren't going to sell you something that isn't exactly what they say it is. I had something that needed updating at the point of sale, and they were on it, updated at cost. Most used places will make you sign an "as is" sheet and not help after a sale has been made. You can tell they care about their customers and their name. Very easy to work with too!

I had a good overall experience at Pierre Ford. Savannah Newkirk, George Mayers, and Charles Kim…read morewere friendly, professional, and helpful throughout the purchase process. I also want to recognize Dani for the excellent communication and assistance during the extended warranty cancellation process, and Luk for his professionalism. The only part of my experience that I didn't like was the extended warranty process itself. My advice to future buyers is to carefully read every contract before signing and make sure you fully understand any additional products you are purchasing. Doing so can help avoid misunderstandings later.

UPDATE: I am happy to report that this dealer sent us a full refund for the $911 surprise…read moreaddition to the car price, and by adjusting the purchase price back down to original expectation we got some tax & fees adjusted down also! Definitely buyer beware, but that is true at almost every car dealership... My husband went in person to purchase a used car they advertised online. He had to sign so many pieces of paper that he lost track. He wrote a check with the agreement that he would pick up the car the next day, which he did. However he drove it home (from Seattle to Port Townsend) without an actual bill of sale or purchase agreement. I obtained this the next day by email, some 3 hours after requesting it and found that he had inadvertently paid an additional $911 for (a worthless) protective coating that he had been told was included in the price and already on the car. It was NOT included in the advertised price, and he do his own calculation to add up the numbers to verify what he was told. Typical used car sales practice, but so sad to pull this on an 84 year old man who was really enjoying purchasing his first EV. Now he feels a bit cheated...

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

I miss you guys!…read more This was my go-to Kia maintenance spot when I lived closer to north of Seattle. I have not since found a service location that is as satisfactory. I routinely received kind, attentive, accurate care here.

Excellent service. We have a Kia that we brought in multiple times. From the complimentary rides,…read moreto loaner cars, Kia Chuck Olson goes above and beyond. Yesterday, my partner heard a rumbling sound in the car and KIA squeezed her in. Jason, a tech went above and beyond to ensure the car was checked out and in tip top shape. There isn't any upselling or misinformation. There is professionalism, diagnosis, repair and great service. I usually don't post car dealership reviews and I am happy to do so. Also, the interior of the space is cozy and comfortable. Thank you again!

Overall, I had a very positive experience. There was an issue during the trade-in and pricing…read moreprocess that could have turned into a very unpleasant situation. However, the dealership--and especially Clei, the salesperson--handled it quickly and professionally. Based on how they resolved the situation, I would highly recommend working with them.

This is regarding my whole sales to service experience with Bill Pierre, please read the original…read morepost for context- An interesting update. I made this original post about two weeks ago. At that point I had been kind, but I had let them know in no uncertain terms that 1) I was not likely to be doing business with them any further and 2) That I did not want them to call me anymore but that if I was interested I would reach out to them. I told this to both the sales manager (didn't get his name) and the salesperson who I think is named Reda. Since then I have received 3 calls from Reda. Each time he calls and says "Hi Mr. Ben, it's Reda, do you remember me?" The first time I said "Yes, I remember you. I told you I'd reach out if I was interested." He launched into his sales pitch- "no one can beat our prices, we just want to know if you went with anyone else? Did you sell your car, or did you trade it in?" "Reda" I said "I asked you not to call me. Do you remember our previous conversation? I felt mislead by your service and sales team and was not satisfied with the service I got. I was offered a much higher trade in from another dealer. I'm not going to share the details with you." He had tried to overtalk me this whole time, but at this claim on my part he stopped and said "Oh really? How much did they give you?" "Not discussing that with you." This time I ended up hanging up on him. I tried not to be rude but man, he just didn't get it. Another call last week went pretty much the same....I thought he remembered who I was but...he seemed to not know who I was and thought that I just might have changed my mind? Did he not take any notes? Is he so jaded to negative customer interactions that he just doesn't give a flying darn? Then he calls again today: "Hi, Mr. Ben, this is Reda from Bill Pierre Chevrolet. Do you remember me?" Me, dubious: "Uh...yes, I do remember you. Do you remember me?" "Oh, I don't remember everybody I make so many calls. I don't remember you." "Take some notes this time, please...because I've asked you not to call me. I have asked you this several times." Back and forth back and forth. He's a really bad over-talker, doesn't want to hear what you have to say. So I said "You're over talking me. Please stop and listen." I then recounted the whole ordeal to him. Or I started to anyway. He jumped in with "I'm not responsible for what the service department did, I don't work in service." Man oh man, this again? Does it work? Do you sell cars this way? At this point, I think (and I don't have any proof here so it's just speculation) that the service dept. noted that the truck was recently paid off and figured they could get me into another contract if there was a catastrophic problem with my vehicle...then they sent me to sales. I'll never know, but man, the sales team is PREDATORY and seems pretty clueless about how to treat potential customers with kindness and caution...especially after they've suffered a pretty major financial blow at the hands of Bill Pierre Chevrolet. I'm so thankful that I did not enter into a new contract/car sale with them. Their true colors are shining through here. I think you're just better off staying far away from this place...they just don't seem to give a damn about customers. Beware!

Unfortunately, I have to update my initial review. I spent thousands of dollars replacing a hybrid…read morebattery but after 7 months, I got the exact same error message again. There were also communication and supply issue when we initially got our hybrid battery replaced. It took us a lot of trips to the shop because they didn't have the battery from the supplier yet and they did not communicate it to us.

They worked on my 2014 range rover coolant system. I paid them 8,000 dollars in 18 days and my…read morevehicle overheated and blow a head gasket. They don't want to take ANY responsibility. They say they "only" repaired what was broken. But wont answer me as to why they broke down my supercharger to replace hoses under it ever though there wasn't a problem. THEIR A SCAM. STAY AWAY OR YOU'LL GET BURNT!!!