I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

Amazing customer service from start to finish and great pricing. I recently worked with Amethyst…read moreand David on 2 different projects and both were perfect. Fidel did the installations ... fast and a great eye for detail. The installation department were efficient and made things happen quickly working with me on my schedule.

Dale and Hector refinished our hardwood floor, transforming them from dark and scratched and tired…read moreto bright and smooth. Upon seeing the newly-refinished floor for the first time, my partner said: "It's amazing, it looks like a new floor!". We got in touch with Dale on a friend's recommendation, and he immediately stood out among the floor contractors we were considering: he was prompt with communication and came by quickly to provide a very reasonable estimate; was easy to work with; clearly explained the work he was recommending and why; and was happy to refer us to someone who could handle services Dale doesn't do (i.e. installing flooring where an HVAC vent was being removed). Bottom line: I'm frankly delighted with Dale and Hector's work on our floors.

Dale and Héctor just did a refresh of our wood floors and they look amazing! I thought I needed to…read morerefinish them but Dale through a refresh would do and he was right. Our floors look beautiful! The price was also very reasonable, and the customer service excellent. We are very happy and highly recommend if your wood floors need some love!

WORST Store. One of the worst purchasing experiences I've…read morehad. I was promised a 7-10 day delivery timeline, but it's clear this store does not have real inventory and operates on completely unreliable timelines. I waited over 80 days and still did not receive the material. There was no proactive communication, no accountability, and no clear answers on when (or if) the order would be fulfilled. A big part of the issue was the sales rep, James, who repeatedly made commitments and failed to deliver on them. The experience felt misleading and highly unprofessional. If you value your time and money, I would strongly recommend avoiding this store or, at the very least, not relying on any delivery promises they make.

I had a great experience here with Brandon! As soon as I walked in he greeted me and asked if I…read morewanted any help. He was very helpful and honest pointing out good deals on flooring and also clarifying differences between flooring options we could choose. He even helped find me some good discounts at checkout! Excellent service. Thank you!

Mugi and his brother are floor wizards. He gave an extremely well priced quote, had the wood I…read morewanted, and got the job done really fast. It was not the easiest space to work with, but Mugi took it on with no issues. I LOVE my new floor. It is so beautiful and solid. My house was left shockingly clean - I was sure there would be more dust. Thank you so much, Mugi!!

The quote was reasonable. They scheduled it for the next week and showed up on time and performed…read moreexactly as they said they would. the floors look great.

We are selling our Mom's house, and we found hardwood floors when we pulled back the carpet. They…read morehad some bad spots and worn areas, but Albini got to work and made them look brand new. The transformation was amazing. They did a good job, replacing only a few boards and sanding the worn areas. Impressive result.

ZERO RESPONSE/FOLLOW-Up…read more Luis came over, took measurements, and said he'd have a quote by the end of the day and we got ZERO RESPONSE. We called several days later and were told we'd get a quote in the next few days. Still NOTHING. Based on a couple quotes we received, this would be an approximately 15-20k job. I guess that's not worth the business for Albini.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

I got four bids for new flooring. USA Carpet was the only one that charged to come out to provide…read morethe bid BUT they were also the most professional company I talked to and most attuned to help me with what I needed. I ended up going with them and am very happy I did. Due to my indecision, they sent me several samples over a multi-week period. Once I decided on the option (carpet tiles) I wanted the rest of the process was quick and they did a great ob with the installation. I am really happy with the result. I feel that their price was fair. Definitely recommend.

Both the owner Darryl and the staff Daniel are super friendly and helpful! The store is huge with…read moretons of products to choose. The price is good. It's a great store standing in the community for decades! Highly recommend it!

Immaculate showroom and great customer service. If you need to re-carpet a spiral staircase, this…read moreis your best option. You can pick any carpet available and they will make your treads. I'd been looking online for months! We brought in our old carpet to use as a pattern, but they can measure, cut, bind, and install. Thank you!

Cal Tile did an amazing job working with me to fix and finish and job that had been stalled because…read morea previous contractor had been unable to do it properly. For years I had a vision of tiling the risers of the front steps of my house, and Cal Tile made my dream come true. I already had the tiles, but they helped me pick the right rims to protect the tiles and the precise grout color to match my house paint. They were easy to communicate with, they really know their stuff, and the team that did the installation - Lulu and Heber and their team - were very professional, skilled and explained exactly what they were doing each step of the way. The outcome is beyond my expectations! I love it, and I get wonderful comments from neighbors, friends and people walking by. I would highly recommend using Cal Tile for your tiling projects!

I would give a zero if possible! Shop somewhere else. Let me start by saying I was given the bate…read moreand switch when searching for a bathroom tile. When i went in to purchase the tile I wanted owner showed and priced out a very ugly tile being discontinued and gave my contractor the wrong tile. When i asked about the price of the correct tile he said it was too expensive for me and refuse the give the price for my project. He became angry when i asked several times and said he had the right to refuse my business. It was clearly racist assuming I could not afford the tile I wanted to purchase. I will not recommend shopping at this establishment, clearly they have drank the new trend of acceptable racist behavior and sexist behavior towards women shoppers.

Douglas was amazing! Very knowledgeable and fun to work with. I would highly recommend this tile…read moreshop. Not too many overwhelming choices and great quality tile!

What went well? Everything! Everyone at the shop is so amazingly helpful and kind. Plus, they give…read moregreat advice. Thanks to them, my kitchen remodel looks like 1 million bucks. We are forever grateful and loyal customers.