USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to fix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys! read more

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I got four bids for new flooring. USA Carpet was the only one that charged to come out to provide the bid BUT they were also the most professional company I talked to and most attuned to help me with what I needed. I ended up going with them and am very happy I did. Due to my indecision, they sent me several samples over a multi-week period. Once I decided on the option (carpet tiles) I wanted the rest of the process was quick and they did a great ob with the installation. I am really happy with the result. I feel that their price was fair. Definitely recommend. read more

Great company did a good job. Very communicative. Would recomend to friends and family.

I needed to have the carpet in my dining room/living room and stair well replaced. This company provided exceptional service and quality. I would not hesitate to recommend them. I was greeted in the showroom by Rafael who was very helpful. They didn't have exactly what I was looking for so I went on line to research some of the brands they carried. I found some options and Rafael had swatches of them sent to my house so I could see what they looked like in my home. This really helped since some of them looked completely different than they did on line even though the websites let you upload a photo of your area to see what the selections would look like. They had to order my selected carpet and, once they had a delivery date, contacted me to schedule installation. It took about a month from the date they ordered to the day they installed. A team of three installers showed up on time and were very polite and professional. They moved some heavy furniture and I was impressed that they took measurements before they moved it so that they could put it back in the exact place it had been before. They completed the job a couple of hours quicker than had been estimated so I was happy with that. The end result is beautiful and I could not be happier with their service and quality. read more

Did overall good job. A couple minor glitches around the closet doors. Not worth having them come out to fix.

Outstanding company! Richard was very responsive and detail oriented. Was very patient as our project had some moving targets. He was also very fair in negotiating as the project changed. His team did an awesome job with our two large rooms! Love the result and the rooms look gorgeous in the new carpet! Thank you ! Would hire them again in a heartbeat! read more

USA Carpet and Vinyl - Carpeting Near Me - Richmond, California

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I just had my kitchen floor done with USA Carpet & Vinyl, the 3 guys did excellent job and very efficient. I will work with them again! read more

USA Carpet and Vinyl - Carpeting Near Me - Richmond, California

They installed caret on my stairs and it has been so good and price was good enough. You can try this shop.

I went to USA carpet because they are a small, local, family owned business in my neighborhood. I got quotes from several places, including Home Depot (which was ridiculously overpriced!). Although USA carpets was not the least expensive, the salesman (Rafael) made me feel comfortable and confident that they would do a good job. Well, they didn't do a good job. They actually did a GREAT job! Installers were on time (actually they were early), they were professional, attentive and easy to talk to. I felt so comfortable with these guys that I ran some errands while they were installing carpet at my home. Carpet looks great! I am a happy customer. Would highly recommend to anyone looking for flooring. read more

Richard was my first point of contact came out gave us a quote quickly ! Very professional and understood all our concerns . We had a 2 bedroom apartment occupied by 2adults and 3 children for many years and we wanted to change from carpet to vinyl flooring throughout and this company rose to the challenge!! From beginning to end excellent communication on time very patient with our changes. During the install the workers arrived on time worked Efficiently and were very clean and did an excellent job on the cleanup side ! My tenant said they took their time and paid attention to detail and it did not feel rushed at all and they finished the job ahead of schedule ! I would definitely recommend that you get them to do your job . They are definitely my go to in the future read more

Incredible service & professional work, all for an affordable price! I reached out looking to get new carpet installed in our spare room. When I called over the phone, Rafael jr answered who was very polite & answered any questions I had. I decided to follow through for installation, & I'm so glad I did! Rafael Sr. showed up with Marco, both gentlemen are incredible carpenters & extremely helpful. They even suggested I could save money pulling up the old carpet myself, prior to installation which I did. They were also able to tow away the old carpet for a reasonable price. They did exactly what I asked for & more! The new carpet in the room looks amazing & I really appreciate the work they did. I would highly recommend anyone looking to get carpet installed, this is the right place! Thanks again to the whole team! read more

USA Carpet and Vinyl - Before installation, old carpet pulled. - Carpeting Near Me - Richmond, California

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USA Carpet and Vinyl did a spectacular job of laying down luxury vinyl planks for my Oakland condominium. The floor is now beautiful! They have been a pleasure to interact with, professional, friendly, courteous. The price tag was reasonable and competitive. I paid exactly the price they quoted me, no more, no less. They were generous enough to do one of my closets, which was not even in the quote or the contract for no extra charge. And they went above and beyond to make the experience and the flooring excellent. You can't go wrong with them. I highly recommend their services. read more

Responsive, terrific service. Rafael was personable yet professional, efficient and did a fantastic job replacing a walkway of worn carpet!

I was a challenging client with lots of questions; they did a great job! Got my apartment evaluated by Rafael Sr. and then spoke on the phone with Rafael Jr. to understand the price quote better. They were fairly priced and worked efficiently (3 workers at one time on a Saturday). I got three bedrooms, one hallway and living room re-carpeted. Thanks for a job well done! read more

First off, the staff at USA Carpet are incredibly nice, helpful, easy to talk to, and on top of that very professional. It's rare to find a shop with all those qualities a customer seeks. Secondly, their prices are very fair when you compare them to others, so to me that's a thumbs up! My parents have been loyal customers for decades, so naturally, they recommended USA carpet. Mind you, I went to these guys as a new customer and not as an existing customer. I wanted to see how their customer service quality was as a new customer and they surpassed my expectations. Now I see why my parents have been loyal customers. I'm impressed. Great job guys!! Special thanks to Rafael Sr. and Rafael Jr. Thanks for taking care of me. read more

Great Partnership. We are grateful to be part of their business. Extremely great customer service and amazing people to work with. Team Gaia read more

Rafael Sr, Jr, and everyone I've met at USA Carpet are incredibly helpful. Their knowledge, skill, and professionalism are unmatched.... plus their prices are fair. They've done 2 jobs for me, and countless others for friends (the same friends who highly recommended them). If you're looking for the "the right company for the job" you've found them!!! Thank you guys again for such great work read more

Overall great experience! Richard was extremely responsive and easy to work with throughout our project. We had new floors put in throughout our home and the team did a great job correcting all uneven surfaces and squeaks. The project was completely quickly and within the original estimate. Would highly recommend their team to anyone and work with them again! read more

We had these folks install vinyl planks in our whole lower level, plus new baseboards, and they had to replace some of the sub-floor that had been water damaged. Literally every aspect of the experience was fantastic, and the next time we need flooring work I will race back here. Richard came by in person to measure and provide an estimate. He was friendly and patient with our questions, offered advice when asked, and never once pressured us on anything. Because of the floor damage, the quote included some "potential" charges that couldn't be determined until work started. Really good transparency. It turned out none of that was needed, and our final invoice was the exact amount quoted. Richard was very easy to reach during planning and scheduling for the work. The work itself was finished slightly ahead of schedule and looks fantastic. I'm particularly impressed with the baseboards, which all look very precise. A little piece of the transition strip to our tile hearth was a little wiggly, and Rafael came out the next day and secured it, no questions asked. Just great service. read more

A family owned business which is big enough to give good pricing but small enough to give you personal service. They have a lot of in stock products and an even larger array of products that can be ordered too. Their store has a parking lot and a loading area so purchasing and pick up is easy. It's really a Diamond in the rough. read more

MANY years ago they carpeted my home. I told the installer that he did a great job & I'd give him a great Yelp review. I forgot but am catching up now. read more

We wanted to change the carpets to our new home before moving in. After vetting a couple of companies we settled with USA Carpets. My contact there was very responsive and very patient with me. The customer service was top notch. They changed our floors to planks and carpets and it is just so beautifu. I am very thankful for USA Carpets, thank you for all of your help. 100% recommend!! read more

Rafael Sr and staff are all professional, courteous, and always have someone to answer the phone. Great job on the carpet install. Very well recommended! read more

After experiencing an unfortunate water leak I had the good fortune to hire USA Carpet and Vinyl to replace damaged carpeting. Richard Cartagena spent a significant amount of time and effort getting my insurance carrier to acknowledge the actual replacement cost of the carpeting - not what I would usually expect from a salesperson. He was indefatigable and ultimately successful and the full amount was covered. Richard also spent a lot of time and made repeated visits as I went through the process of selecting the type and color of the replacement carpeting. Then his crew did an excellent job of laying the new carpet and cleaned up the work area as if they never had been there. Highest marks for Richard and USA Carpet and Vinyl! read more

I called USA carpet and spoke with Rafael over the phone. He quoted me carpet within my budget of $600 for one room. Plus $175 for labor. I made an appointment with him and he agreed to his $25 fee to provide an estimate. They advertise on Craigslist and are based in Richmond. I live in Danville. In a very large home. I am married to a doctor. I am an attorney. Rafael must have been impressed because when I asked for how much a particular carpet was, he quoted $18.99 per square yard. Then two minutes later, he changed his mind and said it's $20.99. I then asked him for the final quote and he gave me a quote of over $1,000 and stated that "the labor in this area is higher". I asked him why and he shrugged and couldn't provide an answer. Like I told him, carpet is carpet, a room is a room. Labor is not increased simply because the home itself is larger and in a nicer neighborhood. Why would an 18x16 room for me, be different for an 18x16 room in Dublin, two minutes away? That is called gouging. And I don't work with dishonest people. I gave him my $25 and asked him to leave. I guess if you look a certain way, and live in a different neighborhood, these guys will work out for you. But if you're educated and do well for yourself, your price doubles. Just FYI. read more

I am very pleased with their service. They are easy to communicate with and very accommodating. The price was reasonable as well. They did an efficient job and were very friendly. Thank you for my new carpets. My place feels brand new. read more

Excellent service at a great price. Mario and his team were the best. The carpet in our rooms are not only beautiful they feel wonderful under our feet. Thank you Mario for helping make our house a home. read more

Recently had USA Carpet & Vinyl replace old carpet with new vinyl in my parent's bathrooms. Could not ask for more professional and cooperative people to do the job. Highly recommend them to you. A small family run operation and they take pride in doing a job well and for a reasonable price. We would definitely look to use them in the future if we need additional work done. We appreciated their extensive knowledge and recommendations based upon their experience. We liked that the employees all have their names stitched on their shirts. They showed up on time, worked hard and got the job done quickly. read more

Incredibly impressed by the professionalism, carpet installation, quality of work, friendly customer service, hard workers, and just A+ service all around! I'm so happy I found this business on Yelp. They are VERY honest people here and that's hard to find nowadays. The cherry on top is that it's a family business which I absolutely love supporting. Thank you so much USA Carpet and Vinyl! I will most definitely be using you guys for my future house and will recommend everyone I know to you guys!! read more

This place does such a great job at a really reasonable price too! We needed a carpeting job done within that same week because we were moving and the folks at USA carpet came out the very next day to give us a quote. They were however, a little late and didn't give us a heads up so that's definitely they can improve on. But anyways, after we accepted their quote, they came out the very next morning to install the carpets. They finished it in a very timely fashion too! I will definitely return for when I need another job done. Thank you guys so much! read more

We bought our first home and had 30 days to remodel. I couldn't find a reliable carpet installer, and my last ditch effort I just googled carpet installers. USA carpet came up. I called and that afternoon they came to my home measured, and brought carpet samples. A few hours later I received my detailed, affordable quote! THAT SAME DAY! Top notch costumer service. I am so happy with my newly carpeted, bedrooms. 10/10 Would recommend :) read more

Excellent service. Affordable prices and their installers are Very nice and they got there on time the job Looks beautiful. Thanks USA carpet. read more

Fast: They came over to provide a quote and got the carpet installed the next day even though they had a couple large projects ongoing that week. They squeezed me into their scheduled because they understood that I was on a time crunch. Flexible: I wasn't able to make it to their store before they closed. They brought samples to me when they took the measurements (after hours) to provide an on the spot estimate. Competitive: Their price for material and installation tends to be lower than its competitors. Professional / knowledgeable: Initially, he recommended that if we need to save some money, we could reuse the padding because the padding he saw in the family room was in good condition and had a moisture barrier. But when he inspected the rest of the house, he noticed there was a mixture of different padding used throughout the condo and some pet stains. He recommended that though not necessary, it would be better to replace all the padding and do the job right; he gave us a fair price to ease the wallet. It helps when the person quoting is an installer and knows what to look for and what needs to be done. Responsive: They are very responsive via Yelp and phone calls. read more

Overall great experience. Richard was great. Pricing and service we exceptional. I would highly recommend them. read more

This family is just super nice, not only doing business, but they even put together a phenomenal Mother's day celebration this past May and invited "ALL" the moms. Besides doing excellent work on carpeting and laminate floor. They want to give back to the community and that is something I admire. Great job. Thank you read more

Super responsive, and efficient team! I spoke with Raf about a carpet and a room needing said carpet installed. Having most of the materials ready and no one to install it, Raf and his crew answered the call with haste and precision. They were able to the task way sooner than I expected and made my family feel very comfortable during the process (I was work). When I returned home I was pleased to find a nice carpeted room and it was all done at a great price! I'm all about supporting local, family owned businesses and I HIGHLY recommend USA Carpet for your flooring needs! Thanks again, Raf! read more

Easy and fast in person estimate with Rafael. Communication via email was a breeze to get everything confirmed. Install date was needed within a 2 week time frame that I had, and they made it work! Great price that easily beat out the other 3 estimated I had gotten. The day of install we were happy to meet the dad and find out this was a family business, you could see they take PRIDE in the quality of the work they provide. Installed without any issues, they even left scraps for us to walk on our newly refinished hardwood. I would use USA carpet again and highly recommend to friends and family. Great father and sons team!! read more

Rafael Sr ,Jr were absolutely incredible, they were so accommodating and provided above and beyond services. Rafael Sr came out to handle a small detail job, we were so impressed how much attention to detail and customizing he did. Its a family business that really cares and we would definitely give them stars off the chart. read more

Would work this company again! They provided excellent service. We were able to get an appointment to have our home measured quickly and once we made our carpet selection they were able to get us scheduled for installation. Richard and the installers were friendly and professional. All of my questions were answered and they did a great job. My family and I would use their service again in the future. read more

After my usual installer flaked out on me, Rafael came by that same day to measure and got the work done the next day. He and his wife are very pleasant people to do business with - good prices and excellent service. The carpet and vinyl job I needed done was somewhat difficult and the results of the work done are beautiful. I will definitely use them again. read more