I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Dale and Héctor just did a refresh of our wood floors and they look amazing! I thought I needed to…read morerefinish them but Dale through a refresh would do and he was right. Our floors look beautiful! The price was also very reasonable, and the customer service excellent. We are very happy and highly recommend if your wood floors need some love!

Dale and Hector refinished our hardwood floor, transforming them from dark and scratched and tired…read moreto bright and smooth. Upon seeing the newly-refinished floor for the first time, my partner said: "It's amazing, it looks like a new floor!". We got in touch with Dale on a friend's recommendation, and he immediately stood out among the floor contractors we were considering: he was prompt with communication and came by quickly to provide a very reasonable estimate; was easy to work with; clearly explained the work he was recommending and why; and was happy to refer us to someone who could handle services Dale doesn't do (i.e. installing flooring where an HVAC vent was being removed). Bottom line: I'm frankly delighted with Dale and Hector's work on our floors.

The quote was reasonable. They scheduled it for the next week and showed up on time and performed…read moreexactly as they said they would. the floors look great.

My oak hardwood floor done December 2025. They sanded then finished with bona water based sealer…read morewithout staining.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

If Yelp had 6 stars in fact 10 stars I would give it to this company. Rafael was wonderful as well…read moreas his sons and family. I have a 60 foot motor yacht that needed new carpet. Couldn't find any decent installers or carpet stores that would install on boats. Found USA carpet by chance. Rafael met with my wife and I. Discussed the type of carpet that should be used. The installation and how it should be installed. This was not an easy project. They succeeded above and beyond my expectations. The USA carpet crew was professional and did an amazing install. They were meticulous in their detail work. I highly recommend anyone check out USA carpet before making a decision on other stores or installers. Their prices were fair and their work was superior. Kudos USA Carpet and Vinyl..

The flooring that Thach refinished four years ago is still in pretty good condition. He replied to…read moretexts promptly and was able to come by to give me a quote quickly at a reasonable price. I am very happy with the overall look of the floor. He even match the storage closet flooring to the living room flooring.

I'm really glad we worked with Thach for two projects. He and his crew refinished ~2200 sqft of…read moreengineered oak hardwood floors of our new home, and they knocked it out of the park! They also finished way earlier than expected. I appreciate that the guys protected the baseboards & walls/built-ins and did a great job cleaning up afterwards. You can tell that there is a high level of craftsmanship, pride, and care in the finished work, which I've found you honestly cannot figure out until after you've worked with someone. Thach also left us with a hardwood floor cleaning kit, which has been so helpful. Thach also agreed to finish a much smaller job our previous floor refinisher refused to do, which was finish the hardwood floor under a fridge. I wish I had worked with Thach for that project from the beginning, because I know I wouldn't have gone through the headaches of having to clean up baseboards, trim, and other details afterwards. Overall, super nice, lovely and easy to work with, and great attention to detail. Thach was easy to communicate with over phone, text, and email; and I've already recommended him to my mom to get her floors refinished.

We are selling our Mom's house, and we found hardwood floors when we pulled back the carpet. They…read morehad some bad spots and worn areas, but Albini got to work and made them look brand new. The transformation was amazing. They did a good job, replacing only a few boards and sanding the worn areas. Impressive result.

ZERO RESPONSE/FOLLOW-Up…read more Luis came over, took measurements, and said he'd have a quote by the end of the day and we got ZERO RESPONSE. We called several days later and were told we'd get a quote in the next few days. Still NOTHING. Based on a couple quotes we received, this would be an approximately 15-20k job. I guess that's not worth the business for Albini.

The whole process of replacing our old kitchen vinyl floor with eco-friendly, beautiful marmoleum…read morein our 1930s home with Mr Frick went very smoothly and the end result is we could not be happier. We contacted him thru his website and he came on a Saturday to discuss our needs and measure for a free estimate. He was running a bit late bc of traffic but texted to let us know. His bid was somewhat better than the nearby flooring store but he would take longer. he assured us he takes his time so everything is done the right way. He kept in communication during the job, cleaned up every night, took care to make sure everything was right. He even went to 3 different stores to find a reducer that matched the color of the adjoining hardwood floor. We would 100% use him again if we had another flooring need. And he is such a nice guy too.

Mr. Frick is wonderful to work with. We may or may not be able to schedule our flooring job with…read morehim. His bid was prompt, comprehensive, and he knows his stuff. We highly recommend so far. Thank you, sir.

WORST Store. One of the worst purchasing experiences I've…read morehad. I was promised a 7-10 day delivery timeline, but it's clear this store does not have real inventory and operates on completely unreliable timelines. I waited over 80 days and still did not receive the material. There was no proactive communication, no accountability, and no clear answers on when (or if) the order would be fulfilled. A big part of the issue was the sales rep, James, who repeatedly made commitments and failed to deliver on them. The experience felt misleading and highly unprofessional. If you value your time and money, I would strongly recommend avoiding this store or, at the very least, not relying on any delivery promises they make.

I had a great experience here with Brandon! As soon as I walked in he greeted me and asked if I…read morewanted any help. He was very helpful and honest pointing out good deals on flooring and also clarifying differences between flooring options we could choose. He even helped find me some good discounts at checkout! Excellent service. Thank you!