We would recommend Carpet One in Crystal Lake to anyone. Their Service was Top Notch and since…read morethey are Family Owned I think that makes all the difference for Customer Service. A+++

Ashley and Brian were phenomenal to work with! I had a very tight deadline...and she exceeded my…read moreexpectations!! They were very knowledgeable in helping me pick the right carpet for my project and they even steered me towards a carpet that was on sale. I find really good customer service hard to come by these days...and honestly, this family owned business/ husband and wife team really care about their customers. On top of this...the installers were fantastic. We did a theater room...and the Hollywood stair they suggested is gorgeous!! Thanks Ashley and Team!!! We will be back! BTW: the low stars for this business and poor reviews are very old. Please do not judge this business on those ... take a look at all the recent reviews -- base your decision on those!

I just had my hardwood floor refinished from Exceed Floor. We had a little dog that has passed,…read morebut towards the end she could no longer hold her pee and we had spots all over our hardwood. Kevin came out to check on the damage and we thought a couple of boards may need replacing. When the contractor came they did a great job sanding and hand scraping the groves in the boards and found that no boards needed replaced, plus the contractor spent about a half hour color matching the old color, what a great team. Our floor looks better than I ever hoped.

We were looking for tile for a new bathroom and I stopped in with my daughter to see what they had…read more Their selection was amazing unfortunately no one seemed available nor were we greeted or even acknowledged . We decided to come back at a later date since they were busy with their one customer. My second visit several weeks later was even more disappointing. I stopped in with my son and his fiancé, three employees were on their computers, chatting amongst themselves and not one greeted us, asked if we needed help or acknowledged us in any way. After fifteen minutes of being totally ignored we left, taking our $30k budget with us to Menards. Apparently they aren't interested in new business.

Wonderful carpet experience! The entire team was professional, knowledgable and friendly. Good…read moreprices compared to local big box stores. Highly recommend.

Great service and installation. They completed on time and cleaned up beautifully. Would…read moredefinitely use them again.

Comer &Cross coated our garage floor today! I can't say enough great things about this company…read more They showed up on time and date as promised. Anthony and Greg our crew for today were extremely knowledgeable, respectful, polite and extremely hard working gentleman. Our garage floor looks amazing. What a transformation. I give this company a A+. And yes a lifetime warranty and it's transferable if we move! Unbelievable wish I knew about them sooner. We couldn't be happier!!

Comer & Cross did an absolutely amazing job on the polyaspartic coating for my new-construction…read moregarage floor. From the very beginning, the entire experience was excellent. Our garage construction had unfortunately been pretty stressful, with multiple delays and setbacks that forced us to change our floor installation date several times. Comer & Cross was incredibly patient and accommodating through all of it. Mike, our salesperson, was fantastic from start to finish. He met with me early in the process to go over the project, explain the different pricing tiers, and help me choose the right color and finish for the floor. He was always extremely responsive to my texts and calls and worked with me to find an installation date that fit our constantly changing construction schedule. After dealing with so many headaches during the garage build, working with Mike and the Comer & Cross team was honestly one of the easiest and least stressful parts of the entire project. On installation day, Jeremy and Anthony arrived right at 8:00 a.m. and immediately got to work. They originally told me they expected to finish around 3:00 p.m. Their attention to detail was incredible. They kept an amazingly clean worksite and listened carefully to every request I had. One thing I was particularly concerned about was where the coating meets the exposed wood framing. Jeremy and Anthony created a perfectly clean transition line without getting any coating on the wood whatsoever. These guys are artists! Mike even stopped by during the installation to check on the project and make sure I was happy with everything. I told him I was already beyond pleased with the entire experience. We left the house for a little while to run some errands and came back around 12:15 p.m. To my surprise, Jeremy and Anthony had already finished the ENTIRE garage floor -- almost three hours earlier than expected -- and it looked incredible. Before leaving, they went over everything we needed to know about the curing process, including when we could walk on the floor, move heavier items back into the garage, and eventually park our truck on it. The finished floor completely transformed the garage. Literally every time a neighbor walks by and sees it, they comment on how great it looks and ask who installed it. My answer is always the same: Call Mike at Comer & Cross. They'll take care of you. I highly recommend Comer & Cross to anyone considering a polyaspartic coating for a garage, basement, sidewalk, or other concrete surface. Between the customer service, communication, flexibility, attention to detail, and quality of the finished product, I couldn't be happier. Thank you Mike, Anthony, Jeremy, and the entire Comer & Cross team! Excellent work and an excellent experience from beginning to end.

Everything went great with this flooring company. Kimberly (the owner) came and measured and had…read moreeverything ready within a weeks time. Juan and his guys finished were laying the basement berber carpet. Kimberly is very personable and provided several different options and colors. Their carpet installer Juan did a fabulous job! He was efficient and very hard working. We'll definitely be using them in the future to complete our upstairs flooring. Thank you!!

Great Experience all around. Kimberly was quick to schedule a sales appointment, brought all…read moresamples to our home to make a selection, measured same visit (about 45 minutes total). We were impressed with the speed at which she provided samples so we could match paint. Installation scheduling was swift, expert work was done for an entire floor in 1 day (including furniture moves). Kim and her team could not have made this simpler. We appreciate it is a family owned in-town company and highly recommend them for the job.

We are very happy with the Epic Floors -- the total experience, start to finish. Epic walked us…read morethrough the entire selection/planning process. Janis and owner Tom answered all our questions, kept us apprised of product delivery and installation dates. Every home has its own idiosyncrasies, imperfections that force installers to improvise solutions few homeowners can come up with on their own. Epic's installers killed it. Owner Tom stopped by 3x to see how things were going, to answer questions and see if we or his team needed anything. Everything went super smoothly. We especially appreciate installer Louie's advice. I thought I wanted transition pieces where the wood floor met tile. Louie scowled his disapproval and suggested another idea with better aesthetics: With expert workmanship, he and his partner created a clean line between the two surfaces (no transition piece). Beautiful! My idea: circa 1980. Louie's solution: Timeless, classic, elegant. Louie could have stuck with the plan. He gave us something way better. Before starting this project, I thought: I'd really like to patronize a small local business -- even if that meant paying more. Surprisingly, Epic's price came in lower than the big box. We are thrilled with the results and will return to Epic for our next floor project.

Epic Floors to the rescue!! Our condominium complex was in desperate need of replacing a specific…read moretype outdoor carpeting for one of our catwalks. We brought our search to Janis who in turn did her magic in sourcing out what we needed. The estimated time from when Eric came out to measure and carpet installed was spot on. Andy and Randy did a fantastic job with the installation. We look forward to working with them again in the near future.

We had the salesperson from GWFC out to our home to see the work we wanted done on our floors…read more Unfortunately, she selected the wrong type of wood for installation, which no one realized until the crew showed up to pull up our old carpet and install the flooring. The wrong wood had to then be removed, and the correct wood needed to be dropped off. Then rather than have us next in line to have our floors installed, which is what we would have liked in terms of customer service, they scheduled us another month out. This was terribly inconvenient because we had other home projects lined up with various cont based on the original timeline. Those projects are now all delayed as we await installation. Update: GWFC moved us up a week, so we're delayed three rather than four weeks. They also credited us $200. The floors themselves look terrific. The crew that worked on the floors were also very good.

I just had a very large area rug made. I was very happy with the customer service and product…read more The designer was extremely helpful and made the process super quick & easy! The rug was made when promised and pick up was a breeze. The guys at the warehouse loaded it in my truck- I would highly recommend this company!

I had 2 showers tiled and my entire first floor. I went with them because the sales rep was not…read moreonly knowledgable but the reviews online were the best I've ever seen. It paid off. They priced in the middle of my quotes and well worth it. Reviews during Covid I noticed shouldn't matter. The installers knew what they were doing and had pride in the work they did. I rarely leave reviews. A+++

We had a bad experience with C & H. Our installer wasn't wearing a mask, reeked of cigarette smoke,…read moreand didn't speak English, so we couldn't ask any questions or make requests concerning our job. He took 3 days to complete a small bathroom tile floor, instead of the 2 days we were promised, and when he finished the tile wasn't even level. We had to do much of the cleanup ourselves.