Matt at Eastside IT was quick to solve my computer problems. He will either meet you remotely or…read moremeet you on-site and help solve your hardware and software issues. He built my last business computer after asking me a list of questions to make sure he found me the perfect computer to fit my needs within my budget. I highly recommend Matt, he is my IT guy for life. Just wanted to give a shout out to Matt. He is still my IT guy. Available whenever I need him to get my business back up and running.

Dave is my go to guy when I stumble on some new twist in my computer world. I am not afraid to…read morespend loads of time trying to solve issues that come up, so when I call Dave I sometimes feel like I am looking for miracles. Dave has always provided either a solution or suggested other paths to a possible solution. In addition to helping me, he has helped solve computer issues at the church I attend, Woodland Park UMC. In addition to being a very knowledgeable tech person, Dave is a great guy to work with.

PC Consulting (Dave) was my go to guy for my computer issues on and off (maybe three times) since…read more2018. And did a good job correcting them. Recently I was experiencing very slow download times on my laptop. After contacting via text asking and answering questions multiple times, and without looking at my computer, he said he didn't know the problem so then he recommended Rain City Tech...Being an established customer and what seemed to me not doing due diligence was pretty weak.

Zero stars if I could. They will make your computer unusable and leave you high and dry with zero…read moreaccountability to fix what they broke. At least that was my experience. Avoid seeking help from these guys as they will do everything but help. And then they will be rude and dismissive of your concerns on top of that. It was a terrible experience that I hope others never have to experience. Save your money and go elsewhere dependable.

Update: 11:33 AM on 3/24/2023 in response to Emerald City IT's Google Review comments, "This man…read morebrought in a computer after he experienced "pops and cracks" coming from the motherboard. The computer is not fixable. I think he smokes meth..." When I brought my computer in, I mentioned "cooling fans grinding a bit and the graphics card putting off a static buzz" - all communicated over text message which I have screenshots of. Never once did I mention "pops and cracks" coming from the motherboard. That was a previously non-existing issue until Correo worked on my PC. Also, to say the computer is "non-fixable" is a completely false statement and reflects your capabilities. I have another shop FIXING it as we speak - just for a lot of money because of the damage done by Correo and Emerald City IT. As for smoking meth, very mature move from a business owner... Good to see customer services comes first. STAY AWAY!!! COMPUTER RUINER!!! This guy is a hack!!! He will fry your machine, and then make fabricated claims about "existing electrical damage" being the reason for the computer being fried. Additionally, he will fail to provide a logical explanation for what caused the issue. Long and short of it, I dropped off a functioning computer, and a day later picked up a $2,500 paper weight because of the work performed. Do I have a story for you... Last Sunday, I took my custom built gaming PC in for a standard hardware cleaning and maintenance. It was working perfectly fine beforehand - I was gaming current gen games until 30 minutes before dropping off the computer. Because it was a few years old, I wanted it to receive a professional deep clean and maintenance - boy was that a mistake. Through the cleaning process, Correo fried the motherboard, and rendered the computer non-functioning (it was never clearly communicated that the computer was now non-functioning until I took it home and fired it up). He then tried to upsell to a newer motherboard because of the "electrical damage" to the existing motherboard. He also tried to sell me a new custom built gaming PC (for $3K-$5K) apparently because he fried my computer. I said no, and that I wanted my current computer "running as best as possible." Flash forward - I picked up my computer Monday (still surprisingly dirty following a professional "Clean and Tune-Up"), took it home, hooked it up, and... FRIED! The PC wouldn't even boot past the Bios screen. I immediately tried texting Correo for assistance - no response. I then called Correo for assistance - he answered the phone but refused to listen to me, berated me, continuously interrupted me (despite his insistence that interrupting is rude), and eventually hung up on me because he refused to address the situation. That evening I sent a follow up email requesting assistance - NO RESPONSE. Emailed again Tuesday morning - NO RESPONSE. Emailed again Wednesday - NO RESPONSE. Left a voicemail for Correo on Wednesday - NO RESPONSE. Emailed again on Thursday - NO RESPONSE. Left ANOTHER voicemail on Thursday - NO RESPONSE. Finally, my wife called Correo on her phone, connected with him, and the same phone conversation as last time ensued - she was nothing but pleasant, and tried to clearly, calmly communicate with Correo. However, Correo continuously interrupted her, didn't listen to her, berated her, and eventually hung up on her. I have now taken my PC to another PC repair company, and they have validated that all damage done to the computer was a result of the work performed by Correo and Emerald City IT. They made it explicitly clear that there is no way I would have been operating the PC, let alone gaming, if there had been electrical damage to the motherboard before dropping off the PC at Emerald City IT. Fortunately they can salvage the PC... but only at 10X the cost of a standard tune up because of all the parts Correo fried... To summarize, ABSOLUTELY DO NOT use Correo & Emerald City IT for any IT related matters. He will damage your assets, drag out the process, cost you A LOT more money in the long run, and be a completely rude person throughout it all. Buyer beware...

Quick, professional, fair pricing, really zero issues. My computer was overheating, and now it's…read morenot. Would recommend.

So helpful and knowledgeable. Quick to respond, professional, and quick turn around too.read more

I have had the pleasure of hearing testimonials of Dave as he does what it takes to get the job…read moredone quickly, effectively and for a great price. He has helped me troubleshoot some minor issues without even charging me. He's such a great guy. I know who I'll be calling up when things go wrong. Thanks Dave!

David was fantastic. I had a few issues, which I had no idea how to solve and David not only fixed…read morethem but he also implemented systems so that my computer and life work more efficiently. He helped my sync my Time Machine to back up my files when initially I couldn't even get past the password not working. He set up my business email on my phone, which had been there but got lost when I upgraded to a new phone. Just this alone was a huge help. I had hired another company in Philadelphia to add my work email to my phone and it took them 3 days of lots of emails and calls back and forth and them working with godaddy. It was not smooth at all and David did it in 10 minutes. I also mentioned that I was getting pop up windows saying "Hard disk full. Delete files to create more space." David figured out which files were taking up the most space and set me up with Google Play, something I never would have thought of. He would double check his research as he was setting things up and it reminded me of that scene in The Matrix where Neo downloads different programs; within a few minutes he learns Kung Fu. David is just like Neo for IT and computer issues. He knew within minutes what to do for each one of my problems.

I was in "panic" mode because my primary photo editing computer was showing signs of failure. I…read moreneeded a new drive to replace my primary one that holds all my high end software. I called Ryan at Green Lake Computer Repair and he reassured me that he could help. He was able to clone my old dying drive to a new larger one, saved all my software so that I did not have to reload it (ugh!) and finished the job in one day! I thought I would have paid twice as much for the service that he gave me and am eternally grateful as I did not miss a single day of work. I cannot say enough about the quality service Ryan gives. Wonderful!!!

My laptop was completely dead. Thought I needed a new one. Ryan resolved the issue for $125 and…read moredid it in less than 24 hours. Super nice guy. Highly recommend.

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

My Virtual Touch representative helped me decide if I needed a new computer, helped me select on,…read morethen spent a lot of time getting the information on my new computer in a form similar to what was on my old one. He also helped me sync some apps, passwords, picture files, anything I could think of that I needed help with. He was kind and patient and listened as well as talked. A very good experience overall.

The assistance provided to clean up my computer is a big relief, Sam was very persistent in getting…read moremy issues resolved today. Thank you very much for the professional care given to resolve my problems with my laptop. Susan Harvey.