1. Conway Janet

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    Baltimore, MD

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    Conway Janet

    3.0 (2 reviews)

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    Levindale Hebrew Geriatric Center and Hospital

    Levindale Hebrew Geriatric Center and Hospital

    2.5(19 reviews)
    0.1 miLevindale

    There are not enough choices in healthcare for the management of Levindale to behave as badly as…read morethey do. If it were possible to give zero or one stars, I would not hesitate to do so. I think highly of my doctor Janet Conway. They had a few good physical therapists and nurses. Laura my Nurse Practicioner was very good. Kristin my PT was good. Dr. Zhou cared. The Director of Nurses Shirell did not want to give my infusions of Zosyn as directed. I was given shorter infusions and higher doses. They got prescriber permission. Shirell said, "if you needed four hour infusions you should've stayed Sinai." What a nasty person. My Neutropene count dropped dangerously low due to the Zosyn. I was put on what are called Neutropenic Precautions. What that meant was that anybody entering my room was to wear a mask. One person wore what looked to me as a lay-person like PPE. I could not fight infection. I was to go to the ER with a temperature above 100.4 degrees. I was not weight-bearing. I needed help from a tech to toilet. The tech was supposed to hand me, sani-wipes. I only had 60° of mobility in my right arm. I would wipe myself from knee to waste on both sides while standing at the walker.The tech started jiggling the box. I said to the tech, a woman named Sandra, "Are you making fun of me?" Sandra took off her mask and got into my face. She was not even social distancing. She yelled, "Are you making fun of me? Are you making fun of me? Are you making fun of me?" She proceeded to verbally abuse me. I have never been so frightened. Nobody should fear the professional staff or anybody else lin a place where he or she is there to heal. I went to the site administrator Sharon Hendricks. Executives are typically identified by first and last name. They are not restaurant servers. They are not retail clerks. Sometimes I think better of restaurant servers and clerks than I do of executives. Sharon apologized by email and said that she would have her team look into it. When I followed up, they said they did not discuss disciplinary matters. They should've self-reported to Maryland's Office of Healthcare Quality. Sandra should've been reported to the Board of Nursing. I am lactose intolerant. They ran out of the lactose tablets. I could not have my food or medication for 15 hours. They are not doing their jobs. The Director of Nurses Shirell, the nasty one who yelled at me in my own room which while I was there was my home was supposed to send me bandages when I discharged. Sharon told her to do that. And she didn't do that because she doesn't care. Why is Shirrell working in healthcare. Levindale is supposed to provide case management and that means advocating against insurance. They would not do that for me because I am no longer on site. I wanted them to assist with insurance claims and advocating for claims that were incurred on site. These people are awful. They want to mess up, dump it on the patient, and ask me to private pay. Pay these people. Never! The Levindale management team replaced the Hyppocratic Oath with, "Bleed em' dry, and let em' die." My physician Janet Conway is outstanding. One doctor said to me, "You don't like hospitals. I don't like hospitals and I'm a doctor. Do what I do with my own care. Go for the doctor and put up with everyone else." These people milk that. Patients are people. Patient Relations seldom gets back to me. When they do, they say I am using my paralegal background to bully them with the law. Good. Patients are defenseless. These people take advantage of us. People go into healthcare for good reasons. There is something called the LCR, effect. I will not write out the name. Named after the adversary fallen from Heaven. There are not enough choices in healthcare in Maryland for the Levindale team to behave as badly as they do. My plan is a Medicare advantage plan. There's something called the First Amendment. No retaliation. Pursuant to HIPAA Iyou may defend yourselves publicly. "Sunlight is said to be the best of disinfectants." Brandeis.

    As a patient on the subacute unit, my overall experience with the direct care staff has been…read morepositive. The nursing and rehabilitation teams were kind, attentive, and supportive throughout my stay, which made a meaningful difference in my care. However, the leadership presence in the facility feels noticeably lacking. It was difficult to identify who the Director of Nursing or Administrator were, as they did not appear to be visible on the units or actively engaging with patients. There seems to be a heavy reliance on remote work, and when concerns arise, leadership can feel unavailable or unapproachable. At times, the communication style comes across as dismissive rather than empathetic. Additionally, I did not receive any activities or engagement opportunities during my time on the subacute unit, which made the experience feel isolating. From a patient standpoint, there also appears to be a disconnect in how clinical reimbursement and MDS processes are managed at the leadership level. The oversight from the Regional Clinical Reimbursement Vice President feels absent, and it raises concerns about how well patient care and documentation are truly aligned. This is a great facility with strong frontline staff, but it would benefit greatly from more visible, engaged, and responsive leadership to ensure a more well-rounded patient experience.

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    Levindale Hebrew Geriatric Center and Hospital
    Levindale Hebrew Geriatric Center and Hospital - Levindale, A LifeBridge Health Center, Offers A Full Continuum of Post-Acute services

    Levindale, A LifeBridge Health Center, Offers A Full Continuum of Post-Acute services

    Levindale Hebrew Geriatric Center and Hospital

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    Conway Janet - physicians - Updated July 2026

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