Upset to say the least...Before I explain what caused me to give Conway a 2-star rating it's important to understand why we moved to Conway, to begin with. We had one of those "GREAT" AC guys that the entire extended family used for about a decade. That was until I became suspicious of some issues that were just not old enough to occur. I wanted to call a company that I knew to be large and reputable. I did my research and noticed that Conway was not only large but had an overall favorable review rating. The technician that came out quickly uncovered all the wrong that had been done through the years. He documented the issues and even offered to be available in the case our current provider wanted to dispute them. This made me understand the importance of having departments like customer service and techs that don't actually financially benefit from running the bill up. Needless to say, I was sold as a customer at that point. This brings me to yesterday. We ended up moving the following year into a new home. One year into the home the AC goes this past weekend. Because of the experience above, I wanted the people I TRUST to come assess the situation before I call the builder. The tech from Conway came out at 10:35AM on a 9:30AM - 10:30AM window. My wife had to pick our child up from school at 11:00AM. We figured this would not be a problem seeing we just wanted his assessment. The tech informed us that the unit is freezing up because they didn't put some cap where you add freon and that was the only problem. After adding the freon he spends another 1.5 hours working on an unknown issue. He eventually comes back to tell us the entire compressor is gone and will need to be replaced. This is where things went south. My wife said he became really agitated that we would not let him do the work. My wife tried to explain that we don't want to pay for something the contractor is responsible for fixing. Below is a literal quote from his notes. "I also I want to note that the homeowner told me that she was in a rush to go pick up her daughter as soon as I arrived on call so I offered to reschedule and told her that it would take time for me to diagnose her system properly and she told me to go ahead and do everything I needed to do so I proceeded to diagnose call properly she did not want to listen to anything I had to say and told me she would get her contractor to fix problem so again I offered to reschedule and again she declined homeowner paid for 4 lb of 410A and service fee $405 with a check check number **** homeowner complained about price and I told her that's why I needed to provide all of her options to her to avoid her paying for a repair that was unfinished" My wife told me the tech was rude and couldn't comprehend why would not pay him to fix the problem when we could get it done through the builder at no charge. We called for his advice and advice only. We only agreed to the freon based off him telling us that the missing cap was the reason it needed freon. Why would we put freon in a unit that had a bad compressor and maybe you can't tell that kind of thing without doing so. I don't know. What I do know is that the person that came out to our house lacked compassion and complete understanding of what's best for Conways's customer. He literally told my wife that the builder is going to get over on us (in not those words) and that is why we should let him do the work. As a parting gift, he wanted to charge us as much as possible because he knew he wasn't getting the work. My wife being late to pick our child up just wanted this individual to leave, so she cut him a check. I originally was just going to note this techs name and make sure he doesn't return in the future because he made my wife feel uncomfortable with arguing about not letting him do the work and ignoring that she needed to leave because our daughter had been waiting over an hour. Update...Just got off the phone with Cordova Air. He said that there is nothing wrong with our compressor, but we do have a leak. I guess we understand why he was being so pushy to let him do the work. I asked the guy out today how much he charges for freon and he said $35.00 a lbs. Conway charged us 79.00 a lbs. We also had 3 duplicate $89.00 charges labeled diagnostic: service (NPR). Did we get charged 3 service charges? If so, what was serviced?? read more

Over price you and their customer service is shit. They hung up on me in the middle of my information and they couldn't answer my question on why I was calling. read more

We purchased our unit in October 2017.  Every year we have the same complaint. The ceiling is leaking, this only happens when the A/C is on.  We always let the technicians know and they always say that they don't see anything and that they are only there to service the unit (UNACCEPTABLE). That it's condensation (but coming from where). A technician came out and said that when the unit was installed they did not insulate all of the pipes in the attic.  But we did not hear anything of that again. We paid over $10,000 for this unit and can only use it safely in the winter. We also pay on time for the unit and the service agreement monthly the Comfort Club.  No one has yet been able to tell us anything.  We have been more than patient and we deserve a fix for this  issue (PROBLEM)!!! I called today, May 10, 2022 and spoke with DiAnna and was told that NO one was available until next week. It is 87 degrees in our house NOW.  My husband is handicapped and confined to the house.  This is UNACCEPTABLE.   I asked to speak to the Manager Mr. Travis Baysingar of the office and he was too Busy to speak with me. I am forwarding this letter to the Better Business Bureau and Social Media if I have to. -- Mrs. Shanitay Hoskins read more

I should have read all of the negative reviews about Conway before I hired them to do the yearly maintenance on my 7-yr old Trane HVAC. It was working just fine before the service. The first time I turned on A/C, it ran for a few hours then stopped running; the heat wasn't even working. I called Conway to come out and they missed TWO (2) appts; didn't even show up or call to tell me they weren't coming....how inconvenient. Finally they showed up and said my circuit board was fried and it was be $600 for labor (the part was covered under warranty). What could I do....I had been w/o a/c for 3 days and it was 88 degrees in my house....so I was sucked into signing the document for the repair......it tool the technician 50MIN to install.....$600 for labor?? are you kiddding me. After MANY calls to Conway, I FINALLY got in touch with Alex who offered to give me a $167 refund, which was a pain to finally get that completed. What a horrible experience I had with Conway, and I will never use them again. read more

I'm giving them 2 stars only because of my past experience with Conway. With the current situation I'd give them negative stars if I could. Had an appointment on 5/10. They called the night before at 9:45pm saying they were too busy and could I reschedule for Thursday between 12 and 4. Fine, no problem. Thursday came, no one called or showed. I called Thursday around 3 and verified my appointment. Friday comes around I call them back. They said my appt was for Friday (but it wasn't). Anyway, we rescheduled for Saturday between 8 and 12. I called that morning to confirm. I was then told it was scheduled for 12-4. Ugh. So I call them back around 3:55 because no one had called or shown up. I was given a tech's name and was told I was next. Guess what? No one ever showed or called. I called them Monday morning, got another appt for Tuesday between 10 and 2. Another no call, no show. I'm fed up. I called them again today and the lady actually got loud with me. Said she'd pass along my info. I go to their website and chat with someone who also said I would get a phone call. Now I'm trying this. Absolutely ridiculous. Not sure what is going on with them. They've always been really good up until now. read more

I had to pick a raring so I picked one star and I really don't believe they deserve that. We had a tech come out to service our old unit which was about 11 years old and the tech talked as if it was a dinosaur. He couldn't find a leak in the house nor outside at the unit so he proposed charging it but said it would cost thousands of dollars because it wasn't even reading that there was any freon in it. He called a service manager to come out and give us options and boy did he ever. We didn't agree at first to the options but he kept pushing and even got a little aggravated that we wouldn't take the deal. They drummed up this story that it was better to just purchase a new unit and blah blah blah. So we agreed but during the install we were told that nothing was wrong with the unit nor the lines but by that time they was here for install so we went with it. Long story short we got shafted with a 11,000 unit that's too big for this 900 square foot house. In other words he over sold us. We trusted these 2 guys and they lied. DO NOT TRUST THIS COMPANY BY NO MEANS. They have people out here selling units that they don't need..JUST TERRIBLE read more

This company service commitment is awful. We spent a great deal of money to have our plumbing repaired. They dug up our yard and replaced 3 toilets and TONIGHT our initial problem has resumed. Our toilet will not flush and our tub is clogged and full of water. This is unacceptable and I'm furious. I DO NOT RECOMMEND USING CONWAY!!!! read more

I hope to never have to use them again. This past time it was 80 degrees out and I ask the tech if he was going to check the freon. He said no because it was not hot enough. This was of course after he tried to sell me everything in the world. So I called another company, showed them what Conway said and this tech said there was nothing wrong with my A/C but it did need some freon. Then I also found out that possibly Conways techs are on commission so they have to sell in order to make money. This came from an hourly A/C tech who gets no commission. SO BE WARNED WHEN DEALING WITH CONWAY. read more

This was our second interaction with Conway for our downtown Memphis condo after signing up for their Comfort Program.. Dallas was our technician. We could not have had a better interaction. He was polite, spoke with knowledge and was very clean. He wore the booties which was not needed but I think he just does it out of habit which is very smart. After reviewing the unit, he said it looked fine and did not try to do any upselling. He was very honest and gave us a couple filters for our new tenant who is moving in. Conway has won our business from the first person picking up the phone all the way to today and if they keep up working that way, I will go out of my way to recommend them in the future. We will surely ask for Dallas again on any future calls. I know they do plumbing so it seems obvious we would contact them for that as well. read more

I've been a member of the Comfort Club for several years. It was explained to me that Comfort Club members received priority for service. When I called today about my air conditioner being down, I was told that the quickest that I could get service was a week from now. So much for paying to get priority service. read more

This company has a con game going on to get commission. They are robbing their customer's blind. When they quote you a price that will cost you thousands of dollars to pay then beware. It would behoove you to have another company come out for a second opinion. Our drain technician was Omar Trejo. When he came out he ran the camera into the drain and then pulled up a picture to show my drain line. The drain line he showed me was different than my drain line. He showed me a fake picture with damage on his laptop after he ran the camera. The next step is that Omar will then request another Conway crook to come out to agree and confirm his findings. They have an agenda to make money off customers to get a bigger commission at the customer's huge expense. As a woman I thought I could trust the technician but things just were not adding up. So, I called another plumbing company out for a second opinion and they could not find any drain issues or damage. Don't get scammed. Do yourself and your pocket a favor and get a second opinion. It could very well save you thousands of dollars. read more

I have been a customer of theirs for approximately 5 years. For my last scheduled maintenance call, I asked for the first available appointment after 10:00 a.m. They called at 11:23 a.m. to say that their technician was still on his previous call and as soon as he was finished he would head my way. They also said they would call me and let me know when he was on his way. I did not hear from anyone until 6:15 p.m. when they called to say that they could keep me on the call list for later that evening or reschedule my appointment. I stated I did not want to do either one; that it was hard for me to understand that my original technician was still on the same service call from earlier that morning and no one from Conway had called me for 7 hours to keep me informed. read more

Marcus W. is very professional, courteous, and friendly technician. He was meticulous performing his job. I am always very satisfied with Conway Services technicians. They are all professional and shows a lot of pride in there jobs. They always make sure that my family and I will be comfortable at our own home. read more

I have a new HVAC system installed less than a year ago. The installers were great guys, efficient, friendly and knowledgeable. On Sunday, 5-6-23 my unit started to not cool and would start to run then stop before it reached my set temp. I called on Sunday and the very nice young lady set me up for a repair appt. for Monday, 5-8 from 8-11. I took off work. At about noon I get a call that it was rescheduled for the afternoon. OK. No one showed up, no one called. I called on Tuesday morning, and was told that it was rescheduled for after 4 pm on Tuesday. I leave work early (more time lost a work) only to have a no show, no call no explanation. I finally get a vm from HOUSTON telling me that the service appt. is reset to 5-11. Evidently, all appt.s are scheduled out of Houston, I live in Millington TN This is absolutely unacceptable service. I have asked to speak to a supervisor, not call back either. I spent 12k on this system and expected good service. Very disappointed, to say the least. read more

We purchased a new unit from Conway 5 years ago and have not had any issues. We also pay for the service agreement once again not any issues until Wednesday evening when the unit stopped working. Tech arrived several hours after promised time and supposedly tightened a contact wire fixing the issue. Not so much had to call them out again and it was a bad valve not an issue. Just got a call from Conway they will have a supervisor out on Monday to take a look at the system, Monday really!!!!! I pay the monthly payment for service yet I have to go 5 days without AC so you can send a supervisor out to figure out if the part is needed. What kind of service is that? What am I paying the extra money for? I will follow up with the status on Monday. Have a great weekend please stay cool for me. read more

I could not be happier with their service. They take their time, are always courteous, and they don't try to hard sell you on equipment. People on here have complained about their prices, but you get what you pay for. An efficient, quality, reliable HVAC system is gonna cost thou$ands. That's just a fact. You might as well spend that money with a company that takes good care of their customers & stands by their products. They hire good, trustworthy people who are kind to your pets & don't tromp a bunch of dirt through your house. Chris performed our initial check, and Ricky and William performed the installation. Matt was our sales guy. They were all kind, respectful, very professional gentlemen who explained everything carefully. I felt very comfortable having all of them in my home. We signed up for their Comfort Club, which immediately provided about 3x more savings on our a/c system than we paid for the membership. Honestly they run their operation the way every business should. read more

Over $250 to easily install a part I can buy for $5, plus a service call charge ! Ridiculous ! And I just spent $5K with them for new equipment install. read more

I called Conway & they scheduled promptly. They called to state that a serviceman was "on the way". The serviceman arrived, then left without discussion. A call to Conway resulted in a delay, with the rep finally stating that a bill was owed from 2008! I was never billed & if this was a legitimate charge, it would have been to a Homeowner's policy. The rep never sent via email the bill with the charge! With these kind of errors, I will never call them again & question their legitamacy! read more

Super upset with this company.I wish I could give the less than one star. I requested service from Conway services and I will say "technician" come to my home said he couldn't repair my system as it was to far gone. The condensing unit was not running at the time of the call but the air handler was running. He stated on the repair order he wrote out said, " system evap coil leaking compressor is over amping the disconnect box The disconnect box is completely melted". The heat exchanger is rusty. system is R22. EVAP COIL $2750.00 HEAT EXCHANGER $2336.00 COMPRESSOR $4051.00 DISCONNECT BOX $545.00 for a total of $9682.00. First how could that "TECH" check the charge if the system when the compressor is not running? It couldn't be running because the disconnect was melted as stated by the tech on his report. Here is the issue I had with this entire ordeal. I came home from work to look at all this stuff he had identified before the salesman came out. I pulled the cover off the disconnect and see what the condition of the disconnect was in and the amperage of the unit. I found the breaker was not completely set on. Cycled it from off to on and the unit has ran now for over 36 hours with no issues. This company just wanted to rip my wife off as i wasn't home. I truly wonder how many people have been lied to like i was and had been charge thousands of dollars when it was just a circuit breaker trip. Consumer beware. You lost my business John Conway. read more

We used to have a service contract with Conway Services in our previous home in Cordova, you replaced our furnace there, and we were always impressed with the services and professionalism. We moved to midtown four years ago and have a home warranty on our house, but we have continued to use Conway Services to service our heat & air systems. I have also referred them to many others over the past decade, but I now find that my trust and confidence has been abused, and possibly misplaced. We had a furnace check-up done on 10/24/17 by Conway Services. According to the technician we needed to replace the Inducer Assembly Motor ($866) and the Blower Capacitor ($257). He also indicated that the Blower Motor had a very high amp draw. Since we have a warranty contract, I declined the repairs from Conway Services. Based on the technician's report, I submitted a claim with my warrantee service. The warrantee service sent a contractor, Shelby Heating and Air, to check out the system today (10/28/17) and found nothing wrong with either component. I witnessed the multimeter readings and the Inducer Motor reading was 0.8 amps, and the Blower Capacitor read 8.7 amps. Both readings are within normal operating ranges. The Blower Motor amp draw was 6.0 amps (within normal range), not the 8.9 amps that Conway Services technician claimed. The Conway Services technician tried to sell me replacements (Option A) for over $1100, for components that were still operating with normal specifications. After paying them $57 to check out my heating system, it cost me another $75 to find out that they had ripped me off, in an attempt to sell me components that I don't need. Buyer beware! Professional demeanor doesn't mean that they know what they are doing, or that they aren't trying to sell you something that you don't need. read more

I don't know where to start on this one! Ok we are not looking to replace our air conditioner which Conway put in but it broke after ten years but we had three or four people come out here and try. We had several different people over here and all up with opinions and none of them worked and cost us $2K to do it all and still not working. Screw Conway wanting $10k for a new air conditioner and we called me grandmother for help and she did just that! Dude came out here and fixed for less than $2k and it's running fine right now. It seems that all the people from Conway had its own opinion about my air conditioner 4 times but as soon as the guy came over here he fixed right away. Still running strong. Screw Conway and it's high prices. read more

Conway Services has had a service contract with me for 3-years. Each year they show up, they tried to sell me an A/C. This year (2018), Conway Services was a no-show for routine HVAC service. My A/C failed and Conway's service tech diagnosed the problem as a defective A/C compressor. It needed to be replaced or get a new A/C. I called a competing HVAC company (Engineered Comfort) and the tech diagnosed the problem as a defective thermostat. The service call cost me $100 and saved me thousands from the deceptive practices utilized by Conway Services. Consumers beware of Conway Services! read more

UPDATE After my review below, Conway called me to understand how they could make it right. Robert spent a lot of time to explain the technical aspects of the inspection. After getting two second opinions, we had Conway replace one of our A/C units. The crew was professional, respectful to my home and to my family. Great work and I will have them replace my other units when it come time. They seem only focused on up selling, tech couldn't or wouldn't give me the simple answer to the perceived issue. I am not an HVAC expert and expect that the tech to lay out options in laymen's terms allow us to make an informed decision based on understanding and not scare tactics read more

Technician came and installed my digital thermometer. Gave me great advice and troubleshooting tips. True professionals and I really appreciated their service. Would definitely use them again. They were quick and reasonably priced. read more

There 99.00 coupon is not good for the main line inside the house, only outside, so it cost me 59.00 service call to find out the printing on the coupon means nothing. Then I was told if I pull the toilet off myself It would only cost 749.00 to run the snake about 5 ft. This place is crazy just like all plumbers jack up the prices after they arrive. There online hook an switch methods gets them 60.00 at the least. ( I did receive my 60.00 back) read more

I called to receive an estimate for HVAC replacement and compared against several other dealers. Conway offered a lesser brand (payne) installed for similar specs as Carrier or Rheem. The more concerning part was that the person sent out for the estimate did not check the air handler properly - it was less than 5 year old, 16 seer unit that can take 410a freon and had a 10 year warranty. The other companies clearly understood this and offered to only change the compressor. Aside from leaving this key information out, the agent used high pressure sales tactics, indicated he could not provide financing after offering to lower the price by $200. When I spoke with a manager, he was rude and condescending. He seemed to understand Payne was made by Carrier, and that Carrier was a higher quality brand. When I explained who the competitor was, he googled it and indicated they are open from 8-4:30 and that Conway service plan is 24 hours. I've never seen a service plan that does not offer 24 hour service. The staff is very rude, and pushing the sale of new. I would not recommend Conway. read more

Conway recently advertise a $99.00 main sewer line cleanout special. I called and requested this service as I was having problems with my main sewer line; I had been told my another company the line had roots in it. Joe W. from Conway came to do the requested service and when he ran the video camera inspection, he was able to determine that my problem was not roots, but in fact a pipe/connector underground was actually broken and would have to be dug and repaired. Joe did a great job in showing me what the problem was (showed me the image on the camera), and what would need to be done to fix it....the service provided during this call was great. While I had no issue with the service provided by Conway, I felt the price quote they gave me to dig the pipe and repair it was quite high, and quite frankly borderline exorbitant. I spoke to another company about the issue, requested an estimate from them, and they were able to do the same work at a much better price. While I had no issue or complaint about the service I received - again, Joe W did a great job and was very knowledgeable, professional and did a great job explaining my issue - I do feel that Conway's pricing for my needed repair was excessive even though it did require excavation and was not a small or relatively simple job. read more

If I could give no stars I would. I wouldn't send anyone I know to use Conway Services. Unless you like a company taking complete advantage of older people. I don't know how a company can feel good about themselves knowing that is how they do service. I personally nor anyone I know will EVER EVER use this company. They charge in the high thousands for a one day service with minimal actual parts. They won't give a detailed bill of what they actually did and how it totaled up to the final cost. When you call they actually could care less that they charge so much to a older couple knowing they over Charged them. Even the insurance told them that they were in the wrong and charged way beyond too much. I work in the service industry for myself and I am telling you now I have never nor would I ever take advantage of anyone like this and especially not older people. I have no respect for a company that can do this. Be very very aware. read more

Hard sale tactics from inside sales rep who tried to sell me a completely new unit inside & out for over $3600. Called another hvac company & they found a small seal outside that was leaking & replaced. This fixed the problem for $125. This has been over 2 months ago with no additional problems. read more

Was not happy with my overall experience. I did get a good system cleaning system and a recommendation on replacing some things. The tech also said there was a crack in the heat exchanger. Took some readings on the Carbon Monoxide meter and came out with the lowest reading possible. Had me feel the crack with my finger and said I should replace it immediately. Even had the manager come out and verify the crack. Then brought another sales person in that tried to upsell me a brand new system. I then got a second opinion with Choates. Sent one of their most experienced techs out. He the used a camera to check the heat exchanger and the whole system. Gave me the benefits of replacing the parts. Did not upsell and did not charge me anything. I am a fan of Choates! read more

Saw their advertising and called them out because my furnace wasn't heating. Very professional scheduling process with follow up confirmations and very friendly staff, The tech showed up as scheduled. The tech spent about 20 minutes in my attic and returned to give me the bad news. My furnace was "shot". He began listing components that needed replacing, motors, controllers, transformer and said it would cost less to replace the entire furnace. I said, "That's odd, it was working fine until yesterday and all this is wrong?" He proceeded to give me some technical explanation and I finally said okay give me the cost. My wife met with their consultant, as I had to go to work. He told her our best option was to replace the furnace and coil with the option to save money by replacing our air conditioner now as well. They were going to throw in a free air cleaner and thermostat and offered us financing if needed. When my wife called me with the news I was dumbfounded. The bid was over $8000 with an option $3500 for the air conditioner. I told her not to sign anything. I spoke to my neighbor that night because they had a company replace their air conditioner last summer. I called that company for a second opinion. They diagnosed a $239 gas valve replacement and my furnace has been working like a champ since. Conway is professional and a known name in Memphis because of they obviously spend a lot on advertising. I suspect their techs are simply driven by commissions on sales. Beware of "free offers"! read more

I called Conway Services to repair my air conditioning when it went out this week. I am a member of the "Comfort Club" which promises priority scheduling and discounted prices. I called on Monday night when it was a sweltering 89 degrees in my house at 11pm. We happily have fans, so it wasn't necessary to have a tech in the middle of the night. However, as they do have staff on call, I was hoping to go ahead and schedule the appointment. Instead, my name and number were taken with a promise to call in the morning. Yes, they did call as promised, but it would be great if those answering the phone at night could just schedule a time. Tuesday morning, I got a call just after 8. I requested a time after noon to better fit my schedule. I was told I would be scheduled "first available after 12pm." At 1:30, there was a follow up call that all techs were busy, and I was still next in line. At 4:30, I called them, not knowing what time they usually stopped for the day. The tech finally arrived at my house after 5. What I'm trying to point out is, that this company's scheduling leaves something to be desired. However, from the moment the tech did arrive, everything went MUCH better. Robert R. was my tech. He introduced himself, and asked nicely to come inside. He was professionally dressed, and even put on funny booties to protect my carpet. These are small details, unrelated to my repair, but every bit helps when I invite an unknown repairman into my home. Getting right to business, he tested the entire system both inside and out, and quickly diagnosed the problem. He showed me where the source of the problem lay ( a clogged pipe) and what it would take to repair. He saved me the cost of a service visit by combining the repair with my Comfort Club annual servicing. Once I approved the repair, he completed the work quickly and efficiently. When I asked how I could prevent the problem in the future, he even added an extra piece of piping and recommended that I flush that part monthly, as it can be known to clog. By the time he was packing up his supplies and preparing the paperwork, my house was already feeling cooler. I appreciated being given paperwork with all the results of the AC testing. If I have problems in the future, I'll have something for comparison. And when I followed the tech outside so I could close and lock the gate (which I had opened for him after crating my dog), I found he had already secured my gate without being asked. This is my second experience having Conway visit my home, and I am very pleased with the work done and the professionalism of their technicians. Thank you! read more

Got a complete system put in by Devin C and Matt H. Super professional. Great job. They are true wizards of HVAC installation. One second, I had an old, broken and outdated system. The next thing I know, abracadabra, my vents are blowing snowballs. With no trace that they were there, except for a beautifully installed system. Forget David Blaine, this is some real magic. Thanks! read more

Conway Services has proven to me & my friends over the past 15 years to be trustworthy and committed to providing high quality service & systems for each home I have owned. As a result of their recommendations & high quality systems, my MLG&W utitlity costs are 40% lower than friends & neighbors. Both technicians and management have conducted all business with integrity and always stood behind their word to fulfill commitments. Friends I have referred to Conway Services have been completely satisfied with their service, products, value and increased efficiency & comfort provided by their systems. Each technician has exhibited an EXCELLENT attitude and respect for my home, along with always being punctual respecting my time. Conway Services is Absolutely, Positively THE BEST ! ! ! read more

I own a tankless water heater and it is time to get the heat exchanger flushed. Instead of depending solely on the company that installed it, I felt it was time to seek other vendors to get price comparisons. I asked for a service call, but was told that since I did not purchase the Renai Tankless Water Heater from them, they will not come to my home to give me an estimate. They refused the job. Who refuses a money opportunity job, if they have the expertise to do it? I don't know if this company is a fraud or if the Tankless Water Heater was a bad investment. Who would ever dream of being held hostage by an installer, if no other company will work on it? read more

Conway Services tried to cheat me out of over $900.00.Against my better judgement I assumed Conway Services was more affordable than Roto-Rooter,because Roto-Rooter is more popular.Conway wanted to charge me a $59.00 diagnostic.Roto-Rooter was free. Conway Services came to my house and showed me the problem with my main drain,and instead of the $ 99.00 special,tried to talk me into spending over $900.00.Roto-Rooter showed me the same problem,which was a tree root blocking my drain,and fixed it in less than 5 minutes.I will never call your company again.I spent $285.00 instead of over $900.00. A problem that I could have got fixed for the $99.00 Conway special. read more

All show and no go !!! I spent 20 minutes trying to contact them through the various electronic toys they use only to be told they do not do ductwork repairs on single story frame buildings. What a waste of time . read more

BUYER BEWARE this company just wants to up sale their services. On 07/03/2018 we had been without water for three days due to broken water line. Listed below is the series of events. 9:10 approx. Called Conway Services about the problem. Told everyone was in a meeting and I would be called when someone would be sent to repair the broken line. 10:26. Conway phoned that someone was on the way eta around 40 minutes. 11:15 approx. Man showed up to give an estimate, not to do the repair. Showed him where the line was broken. Gave an extremely high estimate ($875.00 to $3,000.00) saying that I did not know where the water line was. 11:30 approx. I called to complain. They said they would someone else out. 11:49 Estimator/salesmen called to say he was sorry for the misunderstanding, then tried to sell me on replacing the water feed lines to both our house and our rental with some expensive pipe. I told him I was not replacing 4,000 feet of pipe. Both times this estimator/salesman was rude and conceited. It seems his job was to get as much money as possible out of me. 1:30 approx. I called Conway inquiring when someone would be here. Was told as soon as someone was freed up he would be sent out. 3:26 Conway called to say plumber's eta was 40 minutes. 3:47 Conway called to say plumber was not coming out because he was allergic to poison ivy and oak. Was told as soon as someone was freed up he would be sent out. 6:45 I called Conway and they said no one was coming and I could set up for them to come out on 07/05/2018. I was then told I needed to call American Leak Detection to find the leak (cost over $400.00) even when I had showed them were the leak was, then they would come out to give another estimate. I asked to speak to the plumbing manager. I have not heard from him. read more

Absolutely they were's company I have ever in my life had to deal with our air conditioner unit went out on us on Saturday and They literally said we will have someone out on Monday at 8 o'clock never showed up never called then we had to call them and we had four customers ahead of us showed up just looked at the problem never fixed it said they had to order it and it is now Thursday and we are still dealing with the same situation. So talk to the manager and they basically said they they are not a part store . So another words go with a company that can go get the parts here in town not someone that orders parts from China or from cross country and you having to wait to get them so therefore call a company and make sure they can get their parts before you book with this terrible company read more

I contacted Conway Services in order to perform an AC tune up the second week of April 2019. I had not turned on my AC this year at all. The technician spent a great deal of time trying to up sell and convince me to purchase a new unit. After completing the AC service, I didn't cut the AC on to see if it was working properly. However, I cut the heat on two days later and it would not stay on longer than seven seconds. The heat had been working properly before the technician arrived. I called and they sent another technician out to diagnosis the problem. The new technician stated a smart switch was needed for the furnace. I am upset because the furnace was working before Conway came to my house. In addition, the AC unit froze up and there was not a discussion how this could be avoided. In short, I just wanted my AC tuned up but I ended up with heat or AC. Lastly, there was fuse to the outside unit left unplugged and the box closed as if it was plugged in. I would not recommend Conway Services. I am from Memphis and not CA. Not sure why it shows I am from Cali read more