My kitchen, dining room, family room were effected by water damage. Mr. Rodriguez was courteous, I…read moreknowledgeable and pleasant to work with. Professional and prompt.

Customer service, when asking simple questions, was very rude and condescending, using the various…read morestorms as an excuse to be rude. They came out to put two tarps on my roof, billed me for 2 8x12 tarps, however, when the insurance adjuster went into the roof, he confirmed that the tarps were not 8x12, but much smaller. I would not recommend Unlimited Fire Restoration for anything. Ever.

Great people! I had a flood in my basement and they were quick to respond quick to the site and…read morequick to take care of the issue. Got there on time and took care of the flood so fast that there was no major damage, then proceeded to clean it and fix the damages it caused to the trims and made sure no mold would grow by utilizing the correct equipment these men know what they are doing. The cost was spectacular for the service and now these gentleman are on my important contacts knowing I can rely and count on them for help if and when need be. Can't wait to use them for other services as well.

Every so often for ten years my basement has flooded and left damages on my walls right where the…read morewater would flood the most , then with this last flood in my basement I had Chicago Clean Fix come out , and they took care of everything as of it never happened and even offered at a low additional cost to repair the water damaged drywall . Being a single parent with a full time job , I have no time for that mess they helped me without breaking my bank . And I thank them! Highly recommended !

The purpose of this letter is to Thank you and your team at Powerhouse and recommend your firm to…read moreanyone in need of restoration or remodeling services. You and your project manger Jim provide the highest possible customer service and your team of specialists are outstanding in their respective specialties. My story began with a leaky pie just before Christmas. We had a pipe leaking into our downstairs bathroom area where we used the space as a family room and office. I have a friend who is a plumber, he took a quick look at and told us not to use water upstairs and he was coming back on New Year's Day. He came an opened the wall and told me we were going to need a restoration company as the water damage would be severe. He called you and you showed up two hours later New Year's. That was impressive. You instructed me to call my insurance and make a claim. You were confident the damage would be covered under my policy. I did that and on January 3, the adjuster called and was coming in two hours. I sent you a text and you replied immediately and would join the meeting. You knew the adjuster, and I am sure that is not a standard service you provide, it was an immense help. In subsequent conversations, you told me he was a good and fair adjuster. He told me you were an honest and highly professional organization We had a preliminary estimate and approval to proceed in less than one week. During the process, you updated the estimate and got approval as more damage was discovered as we peeled the reconstruction onion. We held a call with you and myself and my wife, where we discussed the type and selection of material we required. You got them approved and coached us a flooring and, tile, paint, and carpeting. The project began with demolition, proceeding to asbestos removal, to reconstruction. Each phase was completed in a timely manner and each service provider was courteous, professional, and highly competent. Any glitch along the path was resolved by your project manager, Jim. A great guy. The project took about 30 days from the start. The result was a beautiful new bathroom, a new asbestos free area and new carpeting. Thank you. If anyone wants to call me for reference, please give them my number. Rich

Absolute Pros. I am in the middle of using Powerhouse for…read morethe second time. Several years ago a branch tore a hole in my roof. I would have been happy with some cleanup and general repair. Powerhouse worked with my insurance company and got asbestos abatement done, helped redesign weak initial construction, and made sure I got every bit of the work I needed. In the past I would have taken whatever the Insurance Company offered and tried to do some of the work myself. They did it all for me, kept the rest of the house completely clean and worked with us to keep us informed along the way. Four years later a giant tree fell on my garage. I called them right away. They have had roofing specialists, engineers and managers out to review the site and are pushing to get everything properly paid for. In the middle of everything else 2020 they are still the total professionals! Call them and sit back and relax!

Ok so in my last review I said I would use them again. Now that they did they initial clean out…read moreand I finally moved my mother to LA I came back to do the final clean out and prep for her home for sale. Well Chicago's Best Services followed up their first home run performance with another HOME RUN! I had 4 days to get the job done with my busy schedule and I told Bryan and his crew it had to be done no matter what. They took on the daunting task to clear out the final things my mother could not sell during her estate sale and the goodwill and salvation army did not want. This was another truck full of stuff. Then they went from top to bottom cleaning every nook and cranny of that property. All my moms sticky cabinets all the cobwebs in the basement and cleaned out every bathroom cabinet shelf kitchen rack and kitchen surface. Everything was as clean as it could be for a 25 year old home. They then came in and shampooed the carpets and mopped and disinfected all the floors. Bryan even pulled out the old caulk in the bathrooms and recaulked these areas as he knew I was placing the property on the market. He came out gave me the estimate and I was amazed at the value with the amount of work that had to be done. I jumped on it and we set up the final phase cleanup for the next two days. He joined his crew and they knocked it out. The place is is exactly that way I asked it to be. I could not have accomplished this cleanup on my own even if I had a week.... BUT BUT BUT here is the kicker! At the beginning of the cleanup I told Bryan and his crew that everything in the house that is not attached to the property goes in the trash and must be removed. My Mother already had months to set aside and pack up what she wanted and we helped her a few weeks before packing everything she wanted into moving containers bound for the West Coast. So at this juncture of the move everything left in the house was expendable. After I left town Bryan called me about a framed piece of art that he put in his car that he found in the house during the clean out. I remember this piece of art and asked my Mother about it! She jumped up and screamed that is hers and that her my Mother had hand knit it and she framed it more than 40 years ago! I asked her why she had not packed it or told me or my siblings to pack it while we were there? She had no answer and could not believe she forgot something so dear to her. I was already back in Cali with my Mother so its not like I could go and pick it up. Bryan went off to the UPS store had them pack it up and sent it to my mother. My mother is 77 years old and things like this art piece mean the world to her and she was in tears when I told her what Bryan from Chicagos Best Services did for her. The reason that this is a big deal is that nobody knew that this piece of art was part of a trash pile. Bryan found it and looked at it and had a feeling that it probably was not a piece of rubbish. He took time to call me and ask me about it. Bryan did not have to do that, he did not even have to think to do that as I expressly told him that everything was now trash. He said to me, "It was the right thing to do and its all Love!" This return of the art piece shows how they went above and beyond and are just the kind of people that do the right things and you would want helping you. I have had nothing but great experiences with this outfit and would highly recommend them to anyone. If you prepare properly for the job to be done and layout exactly what you want you will not be disappointed. Bryan!! I thank you and your crew for making the moving of my mother to Cali a great process! I wish you all well!!

Updating this ongoing situation for future potential clients. I didn't hear back from Bryan and…read morehave every reason to believe he would have not replied and kept my money had I not reached out to one of his team members who scoped the work the week before to see if he knew what was going on. Previous guy I'd met was surprised by what I told him, so he contacted Bryan on my behalf (who I believe had blocked my number until then). Only then did I get a text from Bryan saying the money would be returned. Previous guy agreed to help me out since I am now down supplies, significant time, and I have work to undo and fix. He makes a plan to come today, 4 days later, now pushing my timeline to the very last minute. But I at least have someone coming who I've met, so I turn down two other bids to start the work the past few days. He's supposed to come at 6am, so my family and I move around our schedules to make sure the home is available and our baby is out of the house earlier than usual. I get no replies to texts or emails until 10am, when I try calling from my husband's phone (showing this guy had also blocked my number - evidently a normal practice for Bryan and his team). Previous guy answers and says Bryan threatened to sue him if he worked with me. So instead of telling me he couldn't come he just ghosted. Again, seems to be common practice here. So now I'm even further behind, still have bad work that needs to be fixed, supplies that need to be replaced, and two deposits being held with no communication from Bryan for 4 days. I can assure everyone I have been nothing but professional in all of my correspondence and given these people no reason to behave so childishly and unprofessionally. Will keep you updated after I take Bryan to court.

The best. Had water damage twice, they always have project managers in the area to come and take…read moreand take a look. Very professional. Highly recommend!

The best thing we did was call them! Very professional, knowledgeable, courteous and polite.read more

Update to my originally review:…read more I originally posted my honest review about my bad experience with this company, then I have someone from this company call me twice. I answer the second time and the person who was originally rude to me called me to ask me to remove the review. I obviously will not remove the review, because this was my honest review about the had experience I had. A week later the company decides to message me and ask me to remove the review again, after the phone conversation we had where I said no, I will not be removing my honest experience with them. It's incredibly inappropriate to keep pestering someone to remove a bad review, when you provided terrible customer service. If you want someone to leave good reviews, be kind and courteous to them, when they're looking to pay YOU money for your services.

Exceptional Service and Professionalism. I needed help with a move out clean. I scheduled a…read morecleaning the day before my move out and was pleasantly surprised by how accommodative this cleaning service could be. I had initially scheduled a morning cleaning, but needed to reschedule to the afternoon. The cleaning was absolutely amazing. Quite frankly, the apartment looks better than it did on the day of my move-in. I would give this company my highest recommendation for any cleaning related services.

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

Please do not use Nat-Cat Inc., / Restoration out of Schaumburg. The owner is Miguel Ramirez. We…read morehave had the most agonizing experience and now need to go through it all again because they did not restore our home, instead they damaged it and left work unfinished, abandon the job. Total scam artists, shotty work, unprofessional unskilled workers, invalid workers, constant deceit, misleading, acts of fraud, website is 100% misleading. Icing on the cake - insurance referred us to them so we thought we were in good hands. Just trying to save someone else the hardship.

So we have had a sewage backup in my home and unfortunately my homeowners told me they work with…read morethis company called national catastrophe. I said ok I looked at that review my insurance adjuster had issued and part of the check belonged to me. They had an addendum for the opening and closing of the concrete which I believe was $2300. John turner said I should hand him the check plus my deductible and if there was anything left when they were done I'd get my portion of the check back via check or cash (strike 1) All the floor got cleaned the paneling and drywall cut, I'm assuming the framing cleaned as well. Concrete poured, dumpster filled. Dehumidifier going. I received check from insurance company and told john turner I had to send it which I overnighted it to my mortgage company and he said and we gonna keep charging and keep going. Friday was the last day their crew was here, Saturday they poured concrete (paid $700 for outside concrete guy, (said concrete would be completely dry I. 24-36 hours) charged me $1000 for making a phone call) nobody came Monday Tuesday Wednesday Thursday Friday Saturday Monday then a lone woman came prolly to clean up dust from concrete work. Nobody told me nothing that nobody was coming out for over a week. Strike 2 and 3. This Job started end of October my house is flipped upside down inside out. Their crew I understand in and out they propped screen door open but for like 3 days while taking out trash left the prop on and unfortunately bent my rear screen door. I'm hoping they sell the door closer at Home Depot because it's completely bent. I told them if they are waiting for the check to complete the job then don't come back. I don't pay my auto mechanic before they do repairs. I don't pay carpet cleaners before they clean carpets. Why would I pay for a $19,000 job + after deductible when the demo isn't even completed. Hell they didn't even tear the carpet off the stairs. I'm sure I paid for the dumpster. I received check on Saturday deposited it cleared on Wednesday. John turner picked up check for the demo work they did (over $7000) picked up check and told my wife the dumpster was being picked up tomorrow. Is that his call? Or is it because he was fired for job abandonment without telling homeowners hey we're not coming back for over a week (not the week of thanksgiving probably 2nd week in November) Don't get me wrong they did a phenomenal job with the demo work. Just to much negatives to continue with this company. I got guys coming out to hang drywall at $16 a sheet. Flooring im gonna do as well as painting. Gonna have to order a new dumpster and pay for another 1 because NatCat thinks my adjuster is their liaison and my adjuster is gonna contact me. You'd think you open your home to this company and homeowners have your company here when homeowners aren't home but do not have the decency to say hey Mr---- or Mrs ----- we ain't gonna be here next week. I got nothing but crickets. Then once paid they call to pickup dumpster and yet leave garbage bags of clothes trashed still in basement.