One star because I ate here and didn't die - actually only tried to eat it, really I had to throw most of it in the garbage. Why did I even try? Circumstances, I was famished and didn't have time to go elsewhere. I think it was BBQ pork and fries? not sure it tasted of ketchup and grease. Honestly I'd compare it to the greasy, stale food sold at third rate county fairs. Cook out has been in business for 24 years with over 100 locations this sums it up: http://cookoutnc.com/index.php?action=nutrition Coming soon??? Never. IOW marketing slop to people who don't know or care what they eat. read more

Terrible! Awful service. This is not my first time eating at Cookout. The onions were not cut the way they usually are, it was huge and at an angle. Completely inedible. A friend of mine ordered a chicken wrap or quesadilla type of meal, there was barely any chicken in it. When he went back to show him, they gave him 3 chicken nuggets to crumble and place in his meal. Very nasty service from the workers. I'm not one of those people who need my butt kissed from fast food workers but it was really hard to ignore the attitude. Never again. read more

Hello friends, Short & Sweet Nothing stands out (for the good or bad) for this location. Good food. I've yet to try the milkshakes.. and i don't really know why. I must try them soon. Go enjoy, TTFN read more

Sorry I had to give it 1 star ... Food was OK. Can't complain about that. BUT BUT BUT BUT I can complain about how filthy this place is. From the grimy sidewalk leading up to the glass door that looked like it never saw Windex to the dirty floors, sticky chairs and nasty tables this is gross. The area around the soda dispensers is a mess. Walk up to the counter and it looks like a dirt bomb hit this place. Seriously this isn't based on one visit. This was several trips before I said enough is enough. If Cook Out management add corporate doesn't give a crap I'll go elsewhere. FYI ... within a quarter mile there are well over a dozen places to eat other then this place. read more

This is top-rate fast food. I grew up in NC and had no idea this place existed. Apparently they still don't have an internet presence and the only sites with CookOut information are fan sites. Whoa! That's nuts. We went with the whole family and got tons of food. It was fast and delicious. The cheerwine float was an interesting take on an old classic - and who doesn't love cheerwine? - and the milkshakes are just plain awesome. I tried a peach and a pineapple milkshake and they were both terrific. I'd never hesitate to get the shake here - they're cheap and among the better ones I've ever had (unlike, say, McDonald's, they taste like "real" food). I had a plain chicken sandwich along with a side of slaw and hush puppies. The hush puppies were unremarkable, but the slaw was surprisingly good and the chicken sandwich tasted like a real chicken sandwich. I think what we most liked about CookOut was how genuine the food seems - it's fast food but it doesn't feel processed like the more notable chains. And, best of all, we paid about $5 a head for 6 people. It's crazy crazy cheap. And still delicious! read more

This place is by far the slowest restaurant I have ever been to. The lady at the window walked up to it 3 times before she even acknowledged I was there to place an order. Then had an attitude as I was telling her my order. If you don't want to work then don't come. Worst customer service ever. read more

Cook Out is a place we frequent for a quick bite to eat. Typically, I get the burger platter. You can have it your way which is good for the finicky eater. As I was eating my burger, I decided Cook Out needs to upgrade. Shouldn't a burger at a burger joint be something you want to talk about to everyone you meet? This is not the case. Mind you, service was fantastic (aside from a few gnats in the restaurant). I think Cook Out should 'up' their burgers to be some of the best burgers you can get rather than serving up 'just burgers.' read more

Maybe I'm spoiled by California's selection of fast food establishments (especially our burgers), but Cook Out didn't really do much for me. They're cheap and fast, but just alright in the quality department. I don't know what this "cheddar cheese" of theirs is really made of, but I think "cheddar" is a misnomer and I wish I had omitted it from my chilidog. Live and learn, right? On the milkshake front, I was equally disappointed by the overly sweet, not-enough-banana flavor of my banana cream pie shake. I think that's what I had, anyway. The flavor was mostly nondescript sweetness with a hint of something banana like, so I'm really not entirely sure of what it is I had. I suppose, in the end, I'm saying that I wouldn't go out of my way to go to a Cook Out location if you're not a local. And especially not if you're from California -- it won't meet the standards you're already used to, neither in quality nor taste. Skip it unless you're out of other options. read more

Come on, guys. You don't really need to put a giant slab of onion on that burger. Chop it up and sprinkle it on. That enormous piece of onion makes the burger much harder to hold and eat, especially in the car. Now I have chili on my shirt. And the flavor of the gigantic slice of onion overwhelms everything else on the burger. read more

This location is normally slammed during lunch, which is fine. What is not fine is the fact that you sometimes have to repeat your whole order 2 or 3 times. I'm not sure if the speaker system is broken or what, but when they ask you to repeat it, they sound rather rude. Also, thanks for the 4 whopping onion rings with my meal read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

Usually quick drive thru, no issues. Tonight sloooooooooooow for no apparent reason. My honey mustard wrap had a drop, literally a drop of honey mustard, the chicken is hard and over cooked. I got HALF of the normal size order of cheese bites.....what a joke. I'm pissed off. I want my money back read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

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This Cook Out location needs a reevaluation of its sanitation code....98.5 must be a joke. The floors were so slippery with grease that you slide while standing. You could see the layers of grease and finger prints on the trash bins. read more

Cook Out - Grease on trash bins - Fast Food Near Me - Charlotte, North Carolina

Tasty burgers. Yummy shakes (truly) made with fresh peanut butter and other goodies. Oh-so-tasty fresh cut fries. Super-clean. Friendly staff. Cheap. read more

Omg I don't know who the drive thru cashier was tonight at 2/17/21 at 6:40 but she has amazing customer service skills...she deserves a raise. She is the 1st person who has ever said my pleasure after I thanked her for taking my order and once I received my order she told me to have an amazing night! That was absolutely great customer service!!! Kudos!!!! read more

Forget Chik-fil-A! How can this place be so cheap and awesome? I've only had the chicken sandwich, but it tastes sooooooo good! Just like home-cooked chicken on the grill in your backyard...Minus the bugs. The sides are hilarious- corndog, quesadilla, chicken nuggets... Typical concession food... I go here for the CHICKEN! $4.99 for drink, sandwich, two sides. Love it. I eat at this chain every time i visit charlotte. I wish they had these in atlanta! read more

You guys. I love Cook Out. This is the only location I've been to so I can't really compare it to other ones and this review is more for the whole chain than this particular place. Ridiculously cheap for a whole meal's worth of food that tastes like real food, not like processed mush that has been sitting under a heat lamp for hours! Fresh hush puppies, freshly grilled chicken breast which is obviously chicken, customize everything as you like it. And the milkshakes! Loved the pineapple and peach ones, lots of flavor and a good thick texture. A comparable thing in SoCal would be Habit, which will set you back about twice as much (maybe a little more if you get the shake). Also, if you're curious, there's free wifi! read more

Just went there for dinner. I ordered 2 hot dog tray to share w my son, they gave me 1 hot dog. Also ordered an extra corn dog, and they forgot that too. The woman who took my order was rude and rushed me. Won't be going back here again. read more

My boyfriend and I went through the drive-through today for lunch. Firstly the speaker to take orders was messed up. We had to keep repeating ourselves and got an attitude from the woman taking the orders. Half the time we would say something and not get a response. Once we made it to the window we asked the same woman for sauce (woman wearing a colorful winter hat). We asked for sauces that they had run out of. Perfectly understandable. When she bent down to get the sauces they did have she offered a substitute for the hot sauce, which would have been appreciated if it wasn't for her tone. My boyfriend didn't hear her so when he asked for clarification her tone was extremely condescending as she said "I JUST TRIED TO OFFER FOR A SUBSTITUTE FOR THE HOT SAUCE THAT I SAID WE DONT HAVE." I understand times are stressful, but the customer service from her was terrible. The site might want to reevaluate who they let take orders, because she is not the person who should. The ticket says her name is Chasity. Not to mention the big double burger we got had a small patty on it, half on the bun, and was missing a number of condiments. My sandwich was also a mess. Again, we understand it's fast food, but the lack of decent customer service plus the sloppy sandwiches are really disappointing. If you can go to a different cookout site I would recommend it. read more

I've been to my last and final Cook-Out.' I just don't get the hoop-lah about this franchise. I've visited over a dozen locations and what I've discovered, is that they most certainly don't know how to make a real, juicy burger. The patty is consistent to tasteless sawdust pressed together. There is no juice to see or taste. If not for the toppings, there'd be no taste at all. "If not for the toppings, there'd be no taste, at all!" Now, that's a song to remember. Either increase the fat ratio or quit pressing the juice from the patty, during cooking. read more

I came to cook out after a long time. And the service was horrible. The cashier was giving me an attitude. I was waiting for 47 minutes for my food. I asked for water she asked me bottled or in a cup I asked is the bottled water have a charge she said no. The cashier that was taking my order her name was Emma. Very very disrespectful. I got my receipt and the bottled water ended up being 2 dollars. She never gave it to me. I ordered 3 cheese burger and they were all messed up. I am truly and very dissatisfied with my service read more

Cashiers are always friendly food is usually always hot however it's always busy here

I loved cookout up until my daughter got food poisoning from eating a burger here the Thursday before Super Bowl 2014. Service is decent at this location, but the line is usually long and moves entirely too slow. I will not be returning to this location for a while. read more

Customer service was terrible the lady at the window complained about having to ask is what we wanted. Complained about it right in front of us. The only reason we didn't say anything was because we were worried she would spit in our food. The food was undercooked and our milkshakes were terrible. I love Cookout but I won't be going back to this location. read more

If i could give a zero i would. The customer service is non existant. You will spend 5-10mins w ppl up front ignoring you (w or w/o others customers in line) then another 15-20 mins waiting for your food. The inside of the resturant is dirty and there was water all over the floor by the drinks w no sign so i almost fell as well. This place has really gone downhill. I recommend you go spend your lunch break somewhere else bc you prob won't even get your food in under 30mins. read more

The absolutely slowest establishment I have been to! I sat in line for 30 mins and there were only two cars in front of me.

A family member ate at this location 5 pm 3/2/16, Just got back from the doctor & was diagnosed with food poisoning . This family member eats at the one in Indian Trail location often and never had an issue. What a terrible experience for my family member, I hope this location cleans up their act before more people become sick! read more

First time at this location. Like that you can go inside or sit outside. Ordered the $4.99 combo in which we received in a timely manner. My only complaint was the ladies restroom. It needed a little more attention. Other than that, had a pleasant experience. read more

After being blown away by other Cook Out locations, my family and I made the mistake of visiting the one on Sardis. Store was clean, but the service was very slack. The shakes were all poorly made, and the resulting taste was a reflection of pure laziness and apathy. While Concord Mills and Indian Trail Cook Out may be on game, I would suggest gas station hot dogs over this place. Don't waste your time, money and calories here. read more

Food is subpar with minimal employee training. It's reflected in the food, the food is cheap but don't expect much!

This place is trash. Literally waited in line 20 mins and they still didn't take my order. They had hella traffic and there was no sort of progress smh read more

Literally get my order wrong every single time I'm there.. so when I get home I don't even eat it. Very disappointed for the 5th time in a row, not going back to this location. read more

I usually love cookout, and go all the time but lately its taken 20 minutes in the drive thru with only 2 people ahead of me in line. Last time I went I waited over 20 minutes and there was a hair in my burger. read more

First off, if a customer asks if your fries have the skins on them, you should probably know what skins are and not just say "no, they dont have skins". Second, this was the worst "club" chicken breast sandwich I've ever eaten. The bacon was chewy and undercooked. there was enough mayonnaise to satisfy the entire Canadian nation. For the life of me I cannot fathom why you need to dip your buns in butter for a chicken sandwich. This was my first and last visit here or ANY cookout. Also, could have done with out all the religious music and bible quotes everywhere. read more

Love this spot. Kool place to grab a bite to eat on the run and for a good value. You can choose to eat inside or out! Even has a walk up window. I rather eat at this one vs the others. read more

I CookOut and you can't go wrong with their chopped BBQ tray's which are A real bargain for five bucks. Their onion rings are YUMMY as well & I've never had a burger here. It's nice that they are open at 2am and really really late on weekends because when everything else is shut down you can always count on CookOut! Just one complaint: I do not think it's cool that they Play the music or Muzak that they do in a restaurant! Guests dining in have to listen to Christian radio and that's not cool though I am a Christian I don't ever want to offend or demand that anyone who might not be... It's not inclusive nor is it respectful to our Jewish, bloodiest, or Muslim counterparts. As one who's traveled extensively it was incredibly intrusive and offensive When I was in Indonesia and the call to prayer several times a day was blasted out of her loudspeakers for 20 minutes... Couldn't get away from it & it was tough to listen to when you don't know the language esp...anyway they need to change their music. It has no place in a fast food joint. read more

Picked up a couple of milkshakes tonight. When I received my order, one of the cups was double stacked. I didn't give it too much thought but when I got home realized the reason it was that the top Cup had had the bottom cut out of it. I'm assuming from the mixer. There where lots of broken pieces of styrofoam in the drink. That's ridiculous! If you screw it up, re-make it! read more

Very good food, just the outside does nit seem apealing

I go to this location very frequently. Dine in and drive-thru. Their food is absolutely delicious. My favorite items are the Cheddar Style Burger, French Fries with cheese, Hush puppies, Coleslaw, Chicken Nuggets.. it's all good! They could up the customer service a bit, but the food has never been disappointing. I also love how they play Christian music in the restaurant, and there's bible passages on the cups and stuff. Also, fantastic milkshakes. read more

I'm giving this place one star because of how rude the employees are. I pulled up to the window to get my food and asked for honey mustard sauce and the guy working the window slammed it and said "god **** man, why the **** are people so needy" and that just blew my mind considering I didn't ask for much and I wasn't rude to him at all. I wouldn't recommend going to this place. It's also not sanitary at all and the food is gross and cold. read more

My go to spot I always get a tray 2 quesadilla honey mustard chicken wrap and fries and sweet tea , for a low price , great memories here also , and strawberry cheesecake milkshake is the bomb trust me order it next time you visit. Some of the workers here are creepy though read more