Olivia saved my life single-handedly her service is impeccable and I don't think I can ever have a better experience at a different cookout. I recommend that she be promoted to CEO and run the store on her lonesome read more

The food was good, and it was quite a good price. Service was awesome. They were very patient with me.

Inexpensive and good. It's quick to drive through and attendants are always polite sorry , can't come up with enough words!

It's open late! The lady at the window was super sweet. The chicken quesadilla with buffalo sauce was good.

For starters I didn't receive 2 items of my order, then when I got home and began to eat my burger halfway through it I realized it was raw read more

Cook Out - Raw burger - Fast Food Near Me - Rome, Georgia

Hit or miss...but today just wasn't good. Quesadilla overcooked...burned taste! Would post picture if I could.

Perfectly cooked burgers at very reasonable prices. The place is well kept. Very clean environment. Everyone was kind yet professional in their demeanor. I definitely recommend this place. read more

Onion rings cooked too long and hard. Chicken nuggets cooked too long and hard. Didn't follow instructions. We asked for no mayo on the burgers. Not happy at read more

Food and service were good. We did drive through so I don't know about ambience. Cook out I always a good place for a quick meal.

Any other visit I would recommend cookout. Today's visit was completely different! Upon entering the building we noticed the trash can overflowing with trash piled on top of the can. We ordered a different tray than we normally do and asked for a shake instead of a drink. The tray price was $6.59 and a shake instead of a drink for $1.20. We got an additional drink for $2.19. Our total was $11.31. I questioned the total, and she informed me the burger had an up charge of .59. When we got our receipt, I noticed the shake was $3.39. Upon questioning the employees, trying to understand, one of them got a horrible attitude, stomping off, calling for a manager. The manager satisfactorily explained how the receipt was broken down, and we thanked him for his time. But not before we informed him of his employees horrible customer service. To top it off....the peach shake was tasteless! read more

Your standard Cookout. Good "Tray" deals with main option (burgers, hot dogs, bbq, chicken), 2 sides including choice of fries, o-rings, good slaw, corn dogs & chicken nuggets (yes, as "sides"), hush puppies & more. It comes with a huge drink all for about $7 as off 2022 increases. Good tea, milkshakes & more. Today was 1st time trying bbq - wasn't my fave, but really like the burgers, chicken & corn dogs. read more

Any other visit I would recommend cookout. Today's visit was completely different! Upon entering the building we noticed the trash can overflowing with trash piled on top of the can. We ordered a different tray than we normally do and asked for a shake instead of a drink. The tray price was $6.59 and a shake instead of a drink for $1.20. We got an additional drink for $2.19. Our total was $11.31. I questioned the total, and she informed me the burger had an up charge of .59. When we got our receipt, I noticed the shake was $3.39. Upon questioning the employees, trying to understand, one of them got a horrible attitude, stomping off, calling for a manager. The manager satisfactorily explained how the receipt was broken down, and we thanked him for his time. But not before we informed him of his employees horrible customer service. To top it off....the peach shake was tasteless! read more

Cook Out - a paper cup with a straw on a table - Fast Food Near Me - Rome, Georgia

Food is okay, but service is not good. The employees are very rude and immature. The girls working had a terrible attitude and were whispering and laughing as we tried to get our food at the window. Have had multiple experiences like this here. If you're looking to be treated like trash by insecure, and immature little girls this is your spot! read more

Not a bad burger for a drive thru! The service was solid and friendly. I was impressed that it wasn't overdone!! Holy Cow! There's a whole slice of CHEESECAKE in their Cheesecake Shake... just like Portillo's Chocolate Cake Shake only here in ROME! read more

First of all I usually mess wit cookout but today was straight a** they never have cookout sauce and I asked for sweet tea, I got unsweet tea alsoooo the employees seem to think it's hilarious that they are out of cookout sauce they must be saving it for themselves smh. Then on top of that I ask for a chicken quesadilla and it's burger meat in my sh*t. Cookout is good but #dobetter read more

Ate at cookout, Andre was super chill and provided the best service. Great guy and great service read more

Cook Out - Us - Fast Food Near Me - Rome, Georgia

While the Brand is good, this store is terrible with customer service when they make mistakes. Went through drive thru and they messed up a burger order, gave the the wrong one. I had to park, walk in, ask for the right one. Meanwhile I saw 20 other orders get served while waiting for my one burger to get fulfilled. Message received: if they make a mistake, fixing the mistake goes to the bottom of their list. People go through the drive thru for convenience and accuracy, it's ok to make mistakes, but don't be terrible by compounding the mistakes. Use common sense and learn how to apologize because you're in a service business. And then fix the problem on the double. You're better than that guys. read more

You can get a ton of food for cheap but I recommend taking it to-go because you will be sick within hours. I have tried this place several times & it never fails. read more

Food tasted good, but I ordered two chili dogs and was only given one. I was also given unsweetened tea instead of sweet. And of course there were no napkins in the bag. Unfortunately I was on my lunch break and did not realize this until I was already back to Lindale. read more

Totally messed up order. Both burgers were wrong. How smart do you have to be to read a ticket

They never get my order right. They are extremely rude. They ask you for your order and then ask you to repeat it again. This place is a hot mess. read more

It's good. But it isn't fast food and it isn't cheap. I was shorted a burger after the guy at the window thought it felt light but then assured me there were two in the bag. There wasn't. read more

Usually good food but it's taken 18mins for a milkshake. Wait time is absurd. Needs more employees. No one to ask questions to at the register. This is ridiculous. read more

Good food with excellent prices. First time I've ever heard someone say my pleasure when taking your order.

The cashier, Alex, was super nice & quick, super impressed. He also informed us that it was only his 3rd day working here! If anyone important sees this, give Alex a raise pls. read more

We just went through the drive thru today and found a penny with hair on it in one of the plates. Tried calling management nobody answered

I have eat here before on other visits and I would normally recommend Cook Out to others for a great place to dine. I love the food here and it has a great taste, but I'm really concerned that we could get sick from the nastiness of this store. With today's visit something has changed and our dining experience was completely different from the past! Upon entering the front door we noticed that trash was all over the floors, we couldn't even find a clean table that wasn't dirty with food and drink all over the top. The restrooms were not clean and the trash cans in the dining room were nasty, I didn't even want to touch the trash cans in order to put my trash away. Management really needs to look into this Cook Out store in Rome, Ga. My wife and I were very disappointed in our visit today and wished we had chose somewhere else to dine for lunch. Sad to see this restaurant get in this shape. Very sad that we can't enjoy this place as we once did. read more

Oddly the best BBQ sand which I've had so far in Rome. Tons of food for little money.

Cheap and fast. The staff is always friendly. Make sure you take a sip of your soft drink before you drive off though. Sometimes, the machine isn't working properly and the drinks are flat. read more

Not Bad not bad at all. The Grilled taste of the burgers was great. Not greasy like MCDys or other Fast food. The Quesadillas are good for quick bites for only $2 read more

Cook Out - a cup of food on a table - Fast Food Near Me - Rome, Georgia

Crazy cheap and an unexpected great taste. Burgers are Juicy and very much remind me of grilling out. Good choices for toppings. Grilled onions were perfect! The side options are very unconventional and need to be seen to understand. Give it a try and never cross the street again. read more

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New wave of fast food not many of these around but they seem to be expanding. Great milk shakes and cheap eats that are pretty good. Burgers don't taste got off the grill like the name implies but still not bad and for the price it's. Good deal. read more

Their food is consistently good for the price, and I have had very few poor experiences here. However, they messed up my order a couple weeks ago and I called them. They said to come by that night or the next day and they would fix it. I went by the next night and they only wanted to replace the one part. By the time I ordered the rest of the order, it was almost as expensive as if they hadn't fixed anything. Not to mention I couldn't eat my food the night before, and my time. I expect that when given the opportunity to fix something, you shouldn't skimp on customer satisfaction. The young man there informed me however, in an annoyed tone I might add, that the policy was to only replace the one item. He said I could call corporate though. I did, and they apologized, sent me two free tray coupons, and said they would inform the manager that their policy was to replace the FULL order; not just parts. This in mind, I was happy to be fully satisfied as a regular customer. However, less than two weeks later they make the same mistake and when I called them they said they wouldn't replace the full order, so I will be calling corporate again. Great place, but don't let them give you poor service! read more

I usually do not give bad reviews on restaurants.. but I feel like I need to because this has been a reoccurring thing with Cookout in Rome, Ga. This is just two bad experiences.. First off, I pulled up to the window gave her my money & within a minute or so she gave me my milkshake.. I didn't see my change, but I looked on top of my lid & all of my change was on there. Right when she handed me my shake, she shut the window. I was livid. It sounds like a small thing to get upset about but money is sooo dirty. I don't want it all over my lid, it seemed very disrespectful. Secondly, my milkshake was so hard that I could not suck it through the straw. It was more like ice cream & it did not have a taste to it at all! I would like to say we just caught them on a "bad night" but it has been a reoccurring thing & I won't be going back there. read more

After being open for a few months, we decided to try this new fast food place. Interesting inside decor with various wall coverings and local football jerseys. You order at the counter and they call out your number when your order is ready. I tried the "famous" burger and it was okay--a little better than the average fast food burger. Fries were tasty. It is priced very reasonably which will be an attraction for large families. We will probably give it a second try but right now there are other options and new restaurants in the area that have opened, so it may be awhile before we get back. read more

This is an up and coming fast food chain. It is very friendly and offers not only good food but a wide selection of it. The amount of food you get for your money is great. It is a value that can't be beat. They also do milkshakes better than almost anyone. Although I do wish they offered different sizes in the shakes. You will soon be seeing these places popping up all across the southeast. read more

Good food but one big problem--several times hot side items like hush puppies and fries have been put directly into the trays rather than into the little pouches/sleeves. The hot food then melts the tray. I don't really want melted styrofoam on my food but if that's your thing this is your place. read more

Surprisingly good. I didn't expect much from another typical looking burger joint, but the food was fantastic. BBQ and they can even do a decent slawdog, which isn't too common around here anymore. Fries were good and the shake choices are amazing. I would have never expected a watermelon milkshake would work out, but I really liked it. We'll definitely be going back there very soon. read more

Great place to eat! Good hamburgers, hotdogs, fries and onion rings!!! Definitely worth trying!!!

This is a great place to get a very good meal. The food is great the service is fast and friendly I rate this as the best fast food place in Rome. This is because of the wide selection of food and the service. read more