I've worked with several property management companies and have some rental horror stories that may motivate you to set your house on fire. Kidding! Actually, one tenant already did that... Cook Property Management keeps me in the rental game. I appreciate Britany and Erica so much - they are the best and I am so glad to work with them. They are experienced, highly knowledgeable, hard working, great people with an extensive network of qualified and reasonably priced contractors. They don't shy away from the difficult matters - they face them head on and resolve them. They are exactly what a landlord needs. read more

What a bunch of unprofessional people They took over my apt and are wasting my time and don't know what they are doing, and are now trying to change my lease agreement. What a hack. Do not use this company unless you hope to be sued read more

Just a heads up: They don't let you STORE ITEMS IN THE HOME YOU RENT FROM THEM. For reals. I saw a listing of theirs and called to inquire about it because the ad seemed like it was worded oddly. Their staff informed me that they put a clause in ALL OF THE RENTAL CONTRACTS stating the you are not allowed to STORE ITEMS in any of their rentals. She went on to state that "garages are for cars, not storage". Absolutely ridiculous! I feel so bad for the poor staff member who has to try to relay this information with a straight face, as if it's a normal statement to make. The return call was quick and the staff I spoke to was not the nicest, but she did give me the information I needed, so there's that. However, I would never rent from them and folks should have a heads up. And....if they have a clause stating you can't store things in their rentals, what other wackadoodle rules do they have!? read more

Would give 0 stars if possible. We didn't even rent with them. They never answer their phone directly. They give you an out of state phone number to text. I let them know that we wanted to tour 3 properties of theirs all within the a couple of hours. They set the appointments! We missed the first showing, our bad. I didn't know they only stay for 10 minutes. We show up to the second property. The man gets out of a truck and tells us to go inside it's open. Doesn't greet us or talk to us really at all. I ask him if he will be at the third property that is about 20 minutes away from this property in 1 hour. He confirms that he would be there. I check the website for the address and the third property isn't listed anymore. I literally checked it 15 minutes beforehand. I called and texted the number....no response. So this man either didn't know that the property was just rented out from under us or he deliberately lied to us and we wasted a trip and 30 minutes sitting outside. This is just unprofessional, bad business, and utterly disrespectful of everyone's time. read more

Why oh why has the property management field took a nose dive over the last 10 years. Before you used to have people who cared about their jobs in this field and took pride. Now... more and more property management companies want you to tour during business hours with no flexibility, don't do a first come first serve but a lets collect $25 app fees from 10 people and we select the best one or have renters jump through hoops like it's a game or power trip. While you must research Cook to see the pros or cons my experience, and others, have left me without a doubt I will never use them. Got an email about my craigslist post seeking a rental and I asked basic questions which she could not answer any. I then asked for pictures and she did not have pictures of the house and said I would see the inside when I got there, never mind I live 15 - 20 minutes away. No dimensions nor had any info that a property management SHOULD have. She had a nonchalant attitude almost like she thought we should just be happy she was offering the keys to a 800 sq ft "mini castle". When I told her my concern about scheduling a tour on a property without pictures or dimensions and we didn't want to waste gas and time since pics could let us know IMMEDIATELY if we want to see it or not she ignored that and went straight into sale mode and asked me to call before I came. There was not acknowledgement no apology just full on I don't care just get your butt here so I can sell to you. When I told her I thought the cold response and lack of ANY understanding about that situation was unprofessional and canceling the appt she sent a three word email saying ok I cancel. Overall, always research property management companies BEFORE using them since in my experience the experiences of others will more than likely be your experience as well. I found MUCH BETTER success with property owners direct or with property mgmt companies that handle business the right way, which we have some a few. In my opinion the reviews on this place are spot on. I would NEVER rent from this property management company nor any one that cannot simply take pictures of a property, provide basic info or lacks any customer service skills to resolve renter issues. I've called this place before and trying to get them out to tour is almost like they're low on gas money or it's an inconvenience when last time I checked that is the job, right? Don't take a real estate or property management job if you hate driving, have no people skills and think gas is something that pours out of a faucet for free. I also kept getting a girl who had the biggest attitude I've ever experience. This condescending vibe in my opinion screams I know I'm a glorified receptionist but going to fake it till I make it. In my opinion this is just another example of the property management companies in CA getting lazier, doing a terrible job hiring quality staff with customer service skills, playing games or just hiring on the cheap. Worse it might be all the above and also just plain don't care. read more

WARNING - If you rent from these people you will never get your deposit back. They will use any excuse to keep your money. I have watched them do this to 3 different tenants in a couple of the complexes they run. And they're so lazy - they do not even keep proper office hours. The office staff is there for 3 to 4 hours only a couple of days a week and they leave for an hour and a 1/2 lunch during that time period. Stay as far away from these people as you can possibly get. They are the absolute worse property management office I have ever encountered. read more

I would give 0 stars if that was an option! This was the worst experience I have ever had with a company! I inquired about viewing an apartment on their listings. After having to call about 7 times I finally go ahold of someone who set up a time to meet at the location. I showed up about 5 minutes early and waited patiently in my car for the agent to arrive. She ended up showing up about 10 minutes late. I wasn't even sure if it was her at first because she was wearing super short cut off shorts and a tank top. I didn't expect her to be in a suit but what she was wearing was very unprofessional. The property itself didn't even look like it was ready to show. It had dead bugs in the kitchen sink and everything needed a good wipe down. I figured maybe that's why it is such a low price but just told myself it's nothing I can't clean. I looked through the property and asked for an application. She said she doesn't think she has any but she would go look in her car. After checking for about 10 minutes she comes back with a copy that looked like it had been sitting in her car in the sun for months and was completely wrinkled and faded. She said it is all she has but that my husband and I would each need to fill one out so I would need to drive to their office to get another one or go make a copy myself. I am not high maintenance but do think that if you are going to show a property you should have plenty of applications with you. I fill out the applications and pay the fees. They said it would take about 48 hours to hear back on if we were approved or not and that we were the first to apply for this property. The next day I contacted them to see how everything was going with the application. It always takes about 7 phone calls to get someone to answer. They said they were having trouble getting a response from our previous property managers. After contacting our office managers they said they never received anything. I had them resend the information. After about 2 hours my previous property manager called me and said they still hadn't received anything, so they called them and told them they were ready if they could resend it. They finally resent it. I called them again the next day to see where they were in the process. They said they were still trying to get all the information. By this time it is Friday. Monday morning I call them and they said they sent our information to the owner who is reviewing our information to see if he wants to rent to us. For one we made 7x the rent, had no pets and excellent renters history! We were only downgrading because I decided to go back to school and we wanted to save money. Another 36 hours went by with not returning our calls or any explanations! In that 36 hours we found another property, applied and we were approved before Cook even contacted us! When they did they sent me an email stating we are still waiting to hear from them owner! This was now over a week after turning in our application! At this point I called them and told them we were already approved for another property and wanted them to remove our application. I also told them I wanted a refund for even applying because everything we went through was ridiculous! They refunded our money, however with a HUGE attitude! About a two weeks later they sent us a letter saying "Sorry, you were not choosen to rent our property because someone else was choosen" What a joke! I will never use them again and will tell anyone who wants to listen about this experience! They need to gain some organizational skills, customer service training and wear professional attire. read more

The customer service provided by this firm is probably the worst I have experienced. I am not a tenant of theirs for which I am grateful however I have been working with them on the owner side for my boss. They could greatly increase their customer service by simply stating their hours of operation on their voicemail and by stating that if you reach them after hours or during their 2 hour midday closure or if you email them it will quite a while before they reply. This is not ideal especially when a tenant needs work scheduled. Their utter lack of a sense of urgency makes property owners look bad to the tenants! I hope to find my boss a better pm company. read more

Just like all the other reviews have said, this place is horrible. They have tedious and unnecessary demands to process applications... assuming you meet their requirements. They contact your employer and landlord themselves and ask for extreme amounts of detail - a process that can take up to several days to complete. Unless you have all the time in the world to wait on them, don't bother. Just don't. It's also worth mentioning that their logic for rental applicants is hilariously stupid. They say that a job is the only reliable source of income (being a landlord yourself, or having a large savings account is not accepted) because as we all know jobs are permanent and guaranteed forever! I laughed pretty hard about that one. I can't believe this place is for real. This is the worst and most ridiculous realty agency I've come across. They really need to update their approach on application processing and grow a brain when it comes to what they consider a valid form of income. I didn't turn in my application in the end because it was pointless. Just don't bother, especially if you are renting in Midtown or Downtown, because there are several great and less tedious landlords to work with other than Cook. The only positive thing I can say about Cook is that the guy who showed me the house was very nice and on time. Other than that, one star. Sorry. Stop sucking so much. read more

Awful, awful, awful. I don't know which thing first put me out: the severely unprofessional behavior of the employees, the lackadaisical attitude toward us as potential tenants, the nasty state the house was in upon move-in, or the flood in my house the 2nd day I was there (which by the way, after spending hours trying to reach someone on their "emergency" line I was told that it was my responsibility to clean up-no reimbursement for all the linens I had to use to clean up the raw sewage, and no apology for the fact that the person responsible for answering that line was grocery shopping and couldn't answer). After all this, they make you put every maintenance request in writing and have you SEND it, before they will do anything. Considering the house was falling apart, this became a huge nuisance. We stayed there for the duration of our lease and got the HELL out, and upon leaving also found no help. After my roommate called repeatedly to schedule the final walk through and got no response, they finally sent a letter saying that we would have to send a request for that in writing. UGH! Tenants rights were violated so many times, the customer service there was so horrible, and the experience with them as a whole was less than terrible. And we were career professionals...imagine how they treat people that may be struggling? Unbelievable. My advice, don't rent from them. There are other, much better property management companies that don't constantly yell across the office at each other, don't come to work looking like they came straight there from a Bud & BBQ party, and don't act as if they are doing you a favor taking your money each month. read more

Cook Property Management is a hard working group of property managers who offer common sense solutions to keep our rental properties consistently occupied with top quality renters. Thank you for over five years of quality property management! read more