I ordered 2 dozen of chocolate chip cookies to be delivered to my wife at work and she never received them. I wouldn't recommend this company to anyone. read more

I didn't think my delivery would make it to my son's school on time for his birthday and I emailed Alma and she called a carrier service and got my son's birthday delivery on time. That was Awesome Customer Service. It really made me and my son's day. I will recommend them to everyone I know. Thank you so much Cookies By Design Arlington :) LaShawnda White read more

They did the best job ever. Cookies were on time and delivered fresh. Definitely will order again

Not that my sweet niece had enough for her double digit birthday I had to have custom cookies as well! I searched for a bakery with delicious cookies but also a beautiful esthetic! Cookies by Design was it! My niece, sister and mom were so pleased and impressed! The cookies added a special touch for a special little girl! read more

The peanut butter cookies are absolutely delicious. Today I went to the store and noticed a new owner. The new owner has decreased the cookie size by 75% but the price has remained the same. I frequented this place a plethora of times during the pandemic. I've been going to this cookie place for more than 10 years. This is very disappointing. From this point forward my visits will decrease along with the amount that I spend. read more

Gorgeous cookies for a last minute birthday request. Didn't just look beautiful, they were very tasty too. Thank you for the wonderful delivery! read more

Cookies By Design - Bakeries Near Me - Arlington, Texas

Just had a cookie basket dropped off at work from a customer. They are all gone now so no pictures. Snickerdoodle, Chocolate Chip, Red Velvet, Oatmeal Chocolate Chip, Macadamia n White Chocolate chip and something else. First bite of the snickerdoodle was mad crunchy. Like my mind was O &$?# we got some stale a$$ cookies. But I was so wrong. Yes the cookie edges are nice and crunchy but that's to hold in that moist cookie goodness. Really good cookies! Perfect balance of ingredients to dough. Everyone in the office just pounded this basket. I see they got $$$ signs, not sure of pricing since it was delivered to us. But cookies are legit. read more

I ordered cookies 1.5 weeks in advance (well I thought I did). All communication was over email and I thought the order was confirmed with all the details that were given, but the day before I wanted to pick up my order I emailed to confirm a pick up time and I was told that they never placed my order since a payment was never given. So it was a lack of communication on their part since I would have been totally willing to do that if I had been told. The worker went above and beyond to accommodate me and make it right. She made very similar cookies to what I was needing and still made it in time for my twins first birthday party. its so hard to find businesses like this right now that are so understanding and accommodating. I would definitely recommend them! everyone Makes mistakes, but it means a lot when a business can make it right! read more

My dad recently passed away. My mom is in Texas visiting my sister and nephew. This weekend was her (mom) and my dad's 39th Wedding Anniversary. I wanted to do something special for her. With her being away, wanted to send something that she and my nephew could enjoy together. I ordered a 7 cookie bouquet with a customer cookie picture. I put a picture of my parents. It was beautiful. The quality of the cookies was fantastic according to my mom. She loved it. As to the customer service, I received a call shortly after delivery, letting me know that my gift had just been delivered and thanking me for my business. Thank you guys for making this special. I don't live in Texas, but every chance I get, you have a customer for life. read more

These cookies were exactly what I wanted: animal types, name cookies, colors. They were a huge hit at the party and everyone was asking where I got them. They also made the ordering process easy for me being out-of-state. Will for sure use this place again for my cookie needs in the Arlington area! read more

Morgan and her family are absolutely AMAZING!!! They all went above and beyond to help me with a delivery!! I cannot express how extremely happy I am with their customer service and just being such wonderful and amazing people!! I have never had a business go out of their way to help me the way they did!!! I am so happy and the cookies look and taste so good!! They are so flavorful and colorful!!!! My husband was happy and we will enjoy cookies for the next few days!! Thank you again Morgan (and family) for ALL your help!! read more

I ordered a batch of cookies for a friend. The cookies were well decorated and looked exactly the same in person as they did in the online catalogue. They were also tasty and promptly delivered. read more

I received GREAT customer service from this Arlington location. I found out I was pregnant and I wanted surprise my husband. They delivered to his job in a timely manner , and called me when the delivery was complete. I ordered in the morning and he received the cookies by 1 pm on the same day.They made this surprise pregnancy announcement happen perfectly. I HIGHLY recommend! Thank you! read more

Cookies By Design - Pregnancy Announcement Cookie basket, highly recommend this location! - Bakeries Near Me - Arlington, Texas

Awesome service, awesome product, and community oriented! For the last few years we have had a free family event the day before Easter that combines the secular and Christian Easter traditions. The cross cookies (kids put on icing themselves) are always a favorite part (more than the Egg Hunt) of the event for the kids. THANK YOU to Cookies by Design!!! read more

Amazing custom cookie cakes, just give them a pic and they hand draw it. && it tastes good too!!

This company is great. The lady taking my order was so kind and the delivery person followed up with a call as well. The cookies were amazing. I will definitely use this company again. Love it! read more

OUTSTANDING CUSTOMER SERVICE AND PRODUCT. We needed a bouquet done quickly with a custom logo and were so happy with the customer service - beginning to end! The final product exceeded our expectations and we will be ordering from them again in the near future. The cookies looked great, tasted great and went over very well at our gathering. AWESOME JOB ALL THE WAY AROUND!! THANK YOU! read more

Cookies By Design - Soccer Cookie Bouquet - Bakeries Near Me - Arlington, Texas

I saw the review below by Marc but decided to give them a try since I wanted to get my husband something special for Valentine's Day. Before we get to the bad, the delivery driver was very nice and the peanut butter cookie was delicious. The other cookies weren't too shabby either. Now for the bad. I ordered the 2 decorated cookie + the 2 dozen cookies tray (boutray). They only delivered 1 dozen. I called them up right away and they said they could redeliver it the next day. I told them I didn't want to trouble them to just drive out for another 12 cookies so I asked if I could get a refund. The difference for the extra dozen was $11.90, (an extra $14 for the dozen minus the 15% discount that I used.) Debbie, who had helped me said sure she can. Days go by and I did not see anything credited to my account. Since I work, I could only call and leave her messages after hours. After she got my message she refunded me only $7.00. I left her another message asking to why I only got $7.00 and she said it was due to my discount. That's a 50% discount! I called her back once again and explained to her what I should have been credited, and she has not responded nor has she credited me the correct amount. I know it's not an insane amount of money. But for some, it is something. The customer service at this place is one of the worst I have ever encountered. Please save the headache and use another company! read more

I ordered a cookie basket with a customized note-the cookies arrived perfectly and they are adorable. Thank you for helping me cheer up the recipients! read more

The cookies were cute and delivered on time, however, the customer service was terrible. I have never written a review... good nor bad but their customer service really made me mad. When I pay $60 for 5 cookies, i expect nice and willing employees who are willing to take initiative, at the very least. Ashley was rude when I placed my order and not personable at all. Debbie seemed put out when I wanted her to deliver my friends cookies to her apt and not at the front desk. read more

Easy transaction. Great communication. Recipient loved them. Delivered within a couple hours. I'd definitely use again.

Ordered a "thank you" delivery last night for my mom and she received them by noon today! I was worried she wouldn't be home-so I called and spoke with Ashley and the delivery was there an hour later! Clay even called to advise me he just dropped off the package. Thanks so much for your hard work and dedication! My mom loved the presentation! Will definitely use this service in the future read more

Very creative, tasty, and great quality product. Timely delivery! The cookie cake purchased not only stayed chewy, moist and delicious for over a week, but it was a masterpiece with the meticulous icing painting.....yummy and awesome. Will definitely order again. read more

Stopped by to see about getting some cookies for a tailgate party. Decorated some football and purple cookies for me while I waited. Very tasty and pleasant service. read more

Good job! I called to order a cookie cake last minute and they were so friendly and fast! The cake was delicious and the design was flawless! I will order from them again read more

Cookies By Design - Bakeries Near Me - Arlington, Texas

This place sucks. And so does the owner. I picked this location because they were the only location that claimed they could make the cookies I wanted, making it clear that they were able to do them! I drove 45 mins to pick up the cookies... And they are not anything like the picture I had sent them and we discussed. After arguing with the employees for 30 minutes, they still proceed to charge me for the cookies. I will never be back here.... I suggest no one goes to this place. DEBBIE, says they're just cookies. Well no shit they're cookies. But when you tell me you're going to make what I want, I expected that. read more

End of day and still waiting for delivery on my order. Apparently there is no reporting on deliveries even though twice today the office has assured us it would be delivered today. Ordered 4 days ago. After driving back to the office, Order was located at the front desk even though we never received the promised call from William to confirm delivery. read more

This is my little sweet treat, go to place. I'll stop by when in the area and grab a couple cookies for my husband and my son. Ms. Debby is so sweet. And always accommodating when in need of a last minute gift. If you're in the area, stop by and grab a sweet treat! read more

Amazing customer service! I ordered a cookie bouquet online and decided after I ordered it that I wanted something delivered that day. I called and they were able to tell me which cookies could be delivered same day, allowed me to change my order, and had it delivered by 3pm that day! They even called to thank me for my business and let me know that it was delivered. I will definitely be using them in the future! read more