Even though Terry was not able to solve the problem with my main line (it's complicated), I am…read moreleaving a 5 star review for his professionalism, kindness, responsiveness, and trying his best to solve the issue and being honest enough to admit when he wasn't able to (through no fault of his). He even checked in later that night to see how we were doing and to offer recommendations as to what we could do. I thoroughly recommend him.

My Furnace was running intermittently during that cold spell (only ran with door off, for a day or…read moretwo then locked out, reset, work for another day or two) during January 2024, had JP in to diagnose problem, he was great but unable to figure what my issue was. Left us with a $600 bill and my furnace still intermittent. My husband was in contact with both JP and the owners wife and they said they were trying to figure it out. We paid our bill and that is when we got ghosted by them. Left us without a proper working furnace in the cold. Ended up finding the root cause to our issue ourselves when restarting furnace again and smelling burning. The white neutral input wire was burnt and causing furnace to short out. My advice to anyone: don't pay your bill until they fix the unit or they will ghost you. I heard from other friends that they did the same to them As well.

Casco was the third plumber I called to fix my leaking shower drain. Other had cancelled my…read moreappointment that morning after I waited an hour for the technician. Second one told me I needed to replace my fiberglass shower and provided a written estimate of $6,885.50! Shawn Carter from Casco came out the next day! Wearing shoe coverings, which I REALLY appreciate, he took the drain apart through the access panel in the ceiling below, cleaned all the existing components, added plumber's putty, and screwed it all back together. NO leaks since. Just plumber's putty! Because of my age and disability, I could not have done this myself. From now on I'm calling Casco! JF Krizan

Have had 4 plumbing visits 2 were di ok. My major complaint is that they sent me an email to join…read moretheir Priority Service I thought might be a good idea but don't be fooled after they get their hooks into you they make you jump through hoops to leave the program. It didn't take much to join but now trying to leave they want written notice and a 30 day termination. In this day and time we shouldn't be subject to this deceptive practice.

I called for service, they told me I had to pay a weekend fee, first red flag. They gave me a 4…read morehour window of 8am-12pm, they never called or came. I called them right after 12, no one answered so I left a voicemail asking why they hadn't called and for them to call me back. I called a few more times, and then my calls started getting a "line has been disconnected" message! My friend called the same number and got right through! They blocked my number!!!! How outrageous!!! Don't give them your business!

Needed a plumber for simple job. Call several plumbers and all I got was the run-a-round and it's…read moregoing cost big bucks. Sherry Goff from iPlumb Home Services was fantastic in fixing both of my outside hose faucets. Sherry gave honest answers and a reasonable estimate for a simple job.

they put a whole house filter system in my house. they did a great job. timely and cleanread more

I needed two toilets replaced. Already had one detached because I was having flooring done. Was…read morehoping to get someone out the same day. They were able to get me in same day, polite, professional and got the job done at what I thought was a reasonable price (flat fee for toilet and install). Other plumbers either wanted to charge me an short notice fee or wouldn't quote me a price even though it was a straightforward job.

I had a plumbing leak on the second floor and arranged to have F&C plumbers check it out. The…read moretechnician arrived on time and proceeded to locate and fix the leak in no time flat and for a reasonable service charge. I'm a DIY plumber and thought the leak was in an entirely different area but he was able to locate the true problem very quickly. I will definitely use F&C again.

I wish I could comment on the skill of the plumber, but their customer service never let me get…read morethat far. I spoke with Donna through this entire process. She came and gave us a fair estimate for the non-emergent work that we needed done. We scheduled for the work to be completed on 9/21. No one showed up and I never received a phone call. I followed up the week following and finally got Donna on the line on 9/27. She claimed that the work was scheduled for 9/14 but when they came to do the work, no one was home and so they left a note. My husband worked from home that day and no note was left. I never received a phone call to follow up on our apparent absence, but as I was anticipating them on 9/21, I had no reason to think that there was an issue on 9/14. After going back and forth on the phone with Donna over the point of what day the work was scheduled for, I pointed out that this is one of those situations where she needs to recognize the customer is always right, so let's move forward and reschedule. I didn't get the entire sentence out before she abruptly said "goodbye" and hung up on me. It really is a shame to be unable to support a local business because of poor customer service.

I would definitely recommend Powell's, especially tbe…read moretechnicians, Kyle and . I called to have some routine maintenance done on my hot water heater and septic . The communication and scheduling were excellent, they arrived exactly when they said they would, and even called me an hour in advance to let me know they were on their way. Kyle and Thomas were very professional, knowledgeable, and took the time to answer my many questions. Powell's has also done major repair work on the septic systemwithin my community and they have done an outstanding job.

Came to home for free estimate. Great. Looked over and documented all small plumbing repairs…read moreneeded. Estimate due in couple of days. Now been three weeks of waiting. After calling, still waiting. If you did not want my work, which obviously do not, why not just be honest. I'd understand and move on to another vendor. At this point, angry, wasted my time from work to meet up with you. Disappointed that my repairs have not been started. I will move on and never use Powell's again and certainly never give a recommendation to anyone again like I have in the past. You've lost a customer and sure you don't care because I live a modest like in a modest home. Not good enough for you to service anymore. I wish Powell's well because this selective attitude will get out around the community over time.

Jesse and team came out to check on my well; after being highly recommended. However he never…read morefollowed through. Three appointments have been missed for "whatever reasons" first one; fine busy day and can't get to my house. Second one: guy went to the wrong house which jesse argued with me saying the job is done. Third time; another emergency situation where he couldn't show up on time. All are fine and explainable BUT each time I had to call to get information. Based on my experience I would use someone else. Update: Viking dropped off filter media as an apology

Sigh....we heard great things, but we had an appointment today to get a quote and my husband worked…read morefrom home to make sure that someone would be here all day. No call, no show, nothing. We would have understand if it needed to get rescheduled, but to just not show up, it just wasn't very professional.

We recently experienced a difficult to diagnose issue with our home water softener. I contacted Rob…read moreat R and R. I was a new customer and rather than push me off to some future date appointment Rob actually tried to help me troubleshoot/fix the unit by giving me instructions over the phone. Can you believe that???? The problem did ultimately require a visit. Rob came to the house and diagnosed the problem. He ordered a necessary replacement part and two days later we are back to "good as new". R and R is a professional, patient, competent and fairly priced plumber. We will never need to look elsewhere for our plumbing needs.

We had an issue with the toilet and called five different places. R and R plumbing was so…read moreknowledgeable and was readily available when we needed them. Their price was very reasonable so we were very happy with their service all around. Thank you!