I have put 10,000 miles on the 17 year old vehicle I purchased at a fair price from Cool Motors. It was in remarkable mechanical condition. Zero problems. Communication was prompt and upfront. Purchasing process was quick and straightforward. I would buy another car here and I am out-of-state. read more

Purchased a 2007 Hyundai Accent from Dylan and Cool Motors. It was by far the best car buying experience I have ever had. No hassle, quick to make a great deal for the company and me. I had tried to buy a couple of cars from the big dealers and all they wanted to do was low ball my trade and add plenty of fees to their Internet advertised price. I highly recommend, before you go to a big dealer, try Cool Motors first! read more

Cool Motors Inc - 2007 Hyundai Accent GS - Car Dealers Near Me - Phoenix, Arizona

Things are tight in this economy and we needed a solid vehicle at a good price. There were so many cars for sale from so many dealers that it was hard to tell one place from another. We bought a car from Cool Motors and it changed our belief of what shopping at a used car dealership would be like. For us the measure of our experience was based on honesty and honorable action. Not everything can be perfect with a used vehicle and not every problem can be evident with a short test drive. Dylan and Eric were great in purchasing the car. The process was easy and transparent. Soon we were happily driving down the road in our new used car. A few short miles down the road and the unthinkable happened. There was a problem and it needed to be repaired. Rather than being told that the car was "as is" and have a nice day, Dylan said bring it in and we'll take care of it. Ultimately an entire new catalytic converter had to be installed. Cool Motors took care of us like we were family. They didn't buy the cheapest part on the market. They put in a solid direct fit replacement. Dylan told me it's what he would have put in his own car. The entire experience was beyond expectation. They took care of us and stood by what they sold us and they did not take the cheapest option to make the car right. I do recommend that if you are in need of a solid vehicle and don't know who to trust that you stop by Cool Motors and let them take care of you. read more

This is probably the quickest, most professional car buying experience I have ever been part of. I have purchased many cars new and used in my lifetime. Dylan and Eric are just down to earth straight up no BS people. Ownership should be proud of the work that they do. As a matter of fact I enjoyed the experience so much I just bought a second car from them in less than a month! read more

Cool Motors Inc - Car Dealers Near Me - Phoenix, Arizona

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I am making a shout-out to Eric and the whole crew! Sorry it took me a day to post the review. I've been busy enjoying my new car! Everything about my experience was amazing, everyone helps me with examining my car, provided answers when asked, and went above and beyond for me. Thank you for your amazing service, I pray for blessing upon your business. If you need a car, go to them, they are worth it. read more

I purchased a car from this company a couple months ago drove it a little here and there it was just a third vehicle we bought for myself and wife to go to the grocery store and back...we'll let me tell you the car lasted less than 2 months and the head gasket blew the car had no maintenance done that was just the icing on the cake there was several other things that needed replacement almost everything was faulty the car looked clean but was far from it now I got a brick in the driveway and owner claims that i should have watched my gauges that it probably overheated and it's my fault also said he can't do anything for me sorry blah blah blah and yup that's it the good old used car dealership hustle they got me so I would stay far away from this place just a fair warning people. read more

Cool motors is a great family owned small dealership to find gems at. They have been helpful, the process was fast and smooth. Minor fix needed for the car, we were recommended by local shops to have it fixed. read more

After 1 week since our purchase Cool Motors is a fitting name. We got a "cool" deal on our 2007 Dodge Grand Caravan. From where we live it's a "cool" location. Eric was a "cool" salesman and they had some not bad "cool" vehicles on their lot. Overall, it was a "COOL" car buying experience at COOL MOTORS. The whole family is happy. Thank you. read more

great service.. just bought a truck from them and they were really friendly and super accommodating

I Just bought a Honda Accord from Eric! I am pleased not only with my purchase but with the overall experience. He was very friendly, professional and informative. Thanks Eric!!! read more

Marsha, Eric, and everyone at Cool Motors are hard-working, honest, customer-oriented people. My husband and I were shopping for a very particular car, and I saw (on cargurus.com) that Cool Motors had one for sale. I was extremely hesitant to buy a used car from a used car dealer, especially one that was out of state. (I've had two bad experiences with used car dealers in Northern CA.) Well, Cool Motors has restored my belief that some used car lots are legit and honest. Here's a breakdown of the pros/cons of Cool Motors: Pros: - Answers phones and emails promptly and courteously; I was even able to text with the owner! - Very helpful in accommodating my requests for pre-purchase inspection! Since I am in NorCal and would be buying the car sight unseen and without a test drive, I knew I wanted a pre-purchase inspection at a mechanic of my choosing. I selected a mechanic in their area, and Cool Motors was gracious enough to have someone drive to the mechanic and then pick up the vehicle THE SAME DAY. How is that for service!?! - They answered EVERY tedious, nit-picky question I had about the car and its online pictures. And, they were very kind and detailed with every answer. - Emailed me Carfax asap. - I got spooked about having to transport a vehicle from AZ to NorCal. When I told them this, they went out of their way to help me find a reputable (licensed and insured) transport company at a very, very good price. This is not a normal service of theirs, so I really appreciate they're taking the time to help me with this. - They were very respectful, honest, and transparent with me when we were negotiating the price and our respective rationales/opinions. - My car was delivered to my doorstep in great condition by a courteous driver. - They emailed my temporary license plate on the day I received my car. - They also knew about interstate title stuff, and they went ahead and had the title re-printed/re-issued cleanly to make life easier for me at the CA DMV - THANK YOU!!! I had no idea to ask for this, and this took time and resources on their end to make my life easier! Thank you so much, Marsha! - The car was exactly as described, and runs really well - better than expected. - They take special care to source their cars from local private parties and AAA - NOT auctions; thus, you can be more confident you're not getting some auctioned off car with shoddy repair work. Cons (and this really isn't a con... just a thought to make the experience even better): - Send the customer the FedEx tracking # so they can be alerted to when their paperwork is coming. I would enthusiastically recommend Cool Motors to anyone looking for an honest, reputable used car dealer. I mean, you're still going to have to go through the process of car shopping, price negotiating, etc., but rest assured that with Cool Motors, you'll be shopping and negotiating with honest, hard-working, respectful people who truly want their customers to be happy. Thank you, Cool Motors! read more

Eric was the bomb! Him and Dylan were super cool in the process, making spending my hard earned money....well, very east! Thank you guys for the straightforward no BS approach, brutal honesty made me feel like I was getting the truth, and I am stoked on my purchase! I would definitely buy from them again! read more

I bought a 2003 Santa Fe from them on Monday and the entire process was easy and I got a great price on the SUV.I will recommend them to my family and friends.If you want a great deal and car.I recommend you go visit Cool Motors on Cave Creek Road. read more

Eric was very helpful in my first car buying experience. He referred me to the best place to get a first buyer loan. I highly recommend this place. Also don't forget to take your picture of the wall of cars. read more

I absolutely LOVED my experience with Cool Motors. I was able to find a car there with only 29k miles! I'm thrilled to announce the car is just as advertised, in excellent condition inside and out. Not to mention all the people there at Cool Motors are super cool and easy going. They're out to make a buck obviously, just like any of us, but they're also genuinely looking to help people. They're good folks read more

These guys are awesome. When you're looking at used cars, it's so hard to know if the dealer is being real with you. Not the case at Cool Motors. They were extremely transparent in my purchase of a used Honda Civic (which is an awesome little car!!), answered all my questions in full, and even promised to fix a couple of minor things as part of my purchase agreement! Thanks Cool Motors - esp. Marcia & Eric - for a great experience, and I would recommend you guys to anyone in the market for an affordable used car!! read more

Awesome, awesome, awesome. I was incredibly leery about buying a used vehicle, especially from a small dealership, ESPECIALLY on Cave Creek Road. However, upon meeting Marsha and experiencing her kindness and realness, my mind was quickly put at ease. We were in the market for a Honda Odyssey minivan, and up until this point, our experiences with other large and small dealers had been irritating at best, and downright shady at worse. Our expectations were pretty low when we went to this dealership, although I did see they had pretty decent reviews online. Marsha was not only a kind soul, but she agreed to place a courtesy hold on our desired van until we could have a mechanic check it the following morning, which we did. Between our awesome mechanic (shout-out to Bay's on 7th St!) and the accommodating folks at this dealership, we felt confident in our purchase and have enjoyed trucking our brood around town in comfort. They will be receiving our business when we are in the market for a truck next year! read more

purchased an Isuzu at first from this small car lot. I attempted to set up an appointment with their mechanic due to issues with the car. my appointments kept getting canceled and was finally told I was past the warranty period. the car literally blew up on the freeway with my minor daughter with me. I had to have it towed to a shop to get the repairs done. the owner Charlie, made every attempt to not be held responsible. finally after calling channel 3 news on him, he let me give the car back and choose a more reliable one. he then showed up at my job at the time, clearly intoxicated, asking me for the warranty for the work that was done by the shop. moving forward to today. the car, which I still have is completely paid off is still showing a lien under cool motors. I requested a copy of the lien release so that I could get a copy of the title. I receive a horrific voice mail from Charlie advising me that I would not get the release and to figure it out!! don't go here, don't work with them. read more

BUYER BEWARE!!! If there is any situation to use this advise in, it is definitely when thinking about making a purchase at Cool Motors. I've already put $1000 into a car I purchased in the first 30 days! Watch out for greased up parts, done in an effort to hide problems with the vehicle. They did change out the brake pads for me, put in the cheapest they could get. But when it came to the shocks & struts, no way, they wouldn't even look at them. Probably because they knew that the upper control arms needed replaced. All of which I have had to replace, before I even got my plates. read more

Drove all the way over to cool motors for my kid to spend his money on his first car. Before arriving we called to make sure the vehicle was still available and we asked if there was some room to work on the price and Eric stayed I'm sure my boss won't miss your car deal by a couple hundred bucks. So we decided to head that way. 1 hour later we arrived and the car was what was expected. However the price on the internet is above the excellent price for the car according to KBB. The vehicle is not I. Excellent condition however my son wanted the car so we asked the owner if he was willing to negotiate? Remember Eric said they would not miss out business for a couple hundred dollars. So the end result ended up being $4655 out the door. I informed him my son only has $4000 and asked if he could work with us. The owner said it's a greasy unit and he's not moving a dime. So after talking with him for about 2 minutes he said you know what I'll take off a hundred bucks. Knowing my son wanted thugs vehicle I decided to help so I asked him to come down another $150 and not only would I pay way over excellent KBB condition but going over my sons budget of $4k. And not to mention Eric said he wouldn't miss my business the owner of cool motors said he's not moving on the price because someone else will pay all the money and as much as it hurts him he is not coming down any more and we can leave if we don't want to pay the price he's asking. Cool. I walked away from the deal for only a $150 the owner would not honor his employees word over the phone. Not to mention he would have got it back by his $250 doc fee. This was a cash transaction. No paperwork other than the basics was necessary. Cool motors lost a sale today over $150. And he was ok with that. Just figured I'd let everyone know that if they say they will discount over the phone. Don't make the trip. They are a one price store and they should be honest when talking to people over the phone. Instead of beating them to come in. Sales tactics that were used in the 90s. They don't work today! read more

I ditto everything the guy before me said. I had the exact same experience. Credit Union ready when I got there, Randy was ready when I came back and I love my car so far. If you want a good car, good rates and an honest experience, come here! read more

This is the first time I have ever written a review for anything and I believe that this is the perfect start. I have not written a review until a year later from when I bought my first car because I wanted to see how it held up. I am a college student and with the cars that were available along with the great service from Randy, I decided to make my very first purchase here and I do not regret the decision. I agree with the other reviewers. Good cars, very friendly experience, and a perfect first time car buyer experience. I would definitely purchase from here again. read more

My family and I had an excellent experience at Cool Motors while looking for, researching, test driving and ultimately purchasing a used car. I found a car advertised by Cool Motors on the Autotrader website and spent several hours researching Cool Motors on the Better Business Bureau website and on Cool Motors website and Facebook page as well as Yelp and other web reviews of Cool Motors. The cars I looked at were priced fairly (above trade-in price but well below full retail price as researched on the Kelly Blue Book and Edmund's websites) and appeared to be a cut above the quality of many vehicles on competing used car lots. I dealt with Eric Martinez who answered all of my questions, provided a Carfax report of the car I was interested in and was responsive to our needs and what we were looking for in a vehicle. The shopping experience at Cool Motors was a low pressure, positive experience. We were able to take the car on a good test drive and were allotted the time needed to look into the details of the car. In the end, we purchased the car and after a few days with it, are satisfied with our vehicle and with Cool Motors. Eric handled all of the paperwork and Lead Lot Attendant Kerry Armstrong saw that all of our logistic needs were met. I recommend Cool Motors to my family, friends and others looking for a good quality used car and a good used car search and purchase experience. Thank you Eric and Kerry for making our afternoon car shopping experience a satisfying one! read more

Poor dealership bought a truck two years ago had issues and they totally blew me off.I guess by looking at there inventory you can tell they are a third rate dealership read more