Great communication and great service! Will be using their services again. Craig was great to work with. read more

Carolina Blue Pools & Spas - Recently serviced pool by Craig and his crew - Pool Cleaners Near Me

I have to say that I find dealing with pool repairs rather unenjoyable. So I have to hand it to Craig for repeatedly astonishing me with his prompt replies, his helpful suggestions, and his prompt on-site service from his team. I cannot speak highly enough about how easy and even enjoyable it was to work with every member of this company that we were in contact with. As if that were not enough, they were also VERY fair in the pricing. I found them when I was in search of a company I could trust to assess my green pool and, most probably, change out the filter system, which appeared to have pooped out after 27 years. They showed up when they said they would. They offered suggestions on how I could save money during this process and in the future. And they did a great job. What a great pleasure doing business with them. read more

Carolina Blue Pools & Spa have been servicing my pool for 4 years now. They are professional, responsive, and knowledgeable. They support seasonal maintenance including recommendations on what can be done. Reasonable rates. read more

What a great experience. I needed a new pool pump. Craig and his team were able to get it installed and running perfectly. I even had an issue about a month and a half later... the pump was running but wasn't working. He came out to check, then sent his tech out to fix it all for me. Also wouldn't accept payment for the visit and communicated perfectly with me. read more

Carolina Blue Pools & Spas - My pool - Pool Cleaners Near Me

Our pool hadn't been resurfaced in way too many years when we first moved in. We weren't in a place to resurface but needed a trustworthy pool company to help us maintain the life of the pool with weekly cleanings and chemicals. Carolina Blue Pools & Spas did just that! We were able to get four years out of the old surface and just now replaced the surface late last year with a partner company they work with. We are very thankful for Carolina techs for maintaining our pool over the years. They have done a wonderful job. I appreciate the lengthy emails they send explaining different chemicals, products, etc. to help keep costs down and keep your pool cleaner during weekly cleanings. It is insightful and the products have improved our pool. Do yourself a favor and hire Carolina Blue Pools & Spas! read more

Carolina Blue Pools & Spas - Pool Cleaners Near Me

Another dishonest pool cleaning service. I just witnessed our pool cleaner drag a net around the spa to stir up any dirt, then turn the pump on and leave. After they left I inspected the slimmer baskets to find one had a dead mouse and the other was full of debris. Disgusting service read more

Carolina Blue has Great service. Great communication. Highly recommend. Been a happy customer for years.

Fast, dependable and knowledgeable. I have used many a pool service over the years and happy to finally find one that we will stick with.

My pool would've turned green if not for the meticulous attention from Craig and Scott. We recently suffered an electrical issue, but Craig made sure we had continuous service, despite not being able to run the cleaner/pump. Craig has been forever accessible and responsive. And thank goodness Scott continued to move the water around our pool. Thank you for consistent, impeccable service. Our pool has literally never looked better! read more

Carolina Blue Pools & Spas - Pool Cleaners Near Me

We recently decided to breakup with Carolina Blue Pools & Spas. It was tough, because most of our experience was really good. Our breaking point was (1) our belief that maybe our pool wasn't being cleaned for a little while, because (2) our pool developed black algae. If our pool was getting serviced every week, including cleaning and chemicals, why would this happen? A weird initial sign for us was, we were getting a notice that our pool was getting serviced, but it was clearly not our pool. We were told it was a glitch and our pool was getting serviced. And maybe thats true, but maybe it's not not. We tried to address the black algae multiple times, and got feedback like "it's just debris" but if it was debris, why leave it on the bottom of our pool, if you're supposed to clean our pool? Crap, if it was debris, I can use a pool net myself! And to add insult to injury, the email after the "service" you get says "Your Pool is Now Sparkling Clean!" in general, there was no effort to resolve this issue. It was black algae, which requires more work to remediate, including maybe having to drain the pool. We get it'll take work to address, but just be accountable. Work with the customer to solve the issue. When we gave the notice that we were ending our service, there was no attempt to address our concerns or ask why. That says a lot about the customer - we're just a number. In our last month of service, they came to our house and skimmed the pool, and they might have added some chemicals but not a lot. Within less than a week of the last service, we saw that tinge of green starting to come through. Overall, we're just disappointed. If you asked us 3 months ago if we are going to send our pool service with Carolina, it would never have crossed our minds. And I've read the feedback from Craig on here. Yes, employees can change, I get that, so maybe in the future, it'll be different, but I'm sharing this feedback as it relates to our experience in the very recent past as if the date of this review. It's about consistency, and when or if it's not, just be accountable. read more

The best pool company we have worked with to date. We have been a customer for 3+ years now and will not be switching. Great service, easy to work with, very responsive. 10/10 would recommend. read more

The owner himself is fantastic. He is responsive, understanding, kind, and over all the reason why we picked this company and stayed for as long as we did. We had been unhappy with the poor work of the employee assigned to our home for some time now. The owner and I have been in communication over this. Today however was our breaking point. The employee left trash in our pool, after "skimming" it for about 8 minutes, but on the security camera the worker was just skimming one area over and over again allowing debris to escape with every swipe. I have expressed concern that the pool wasn't being brushed and if it was, major areas were skipped, sadly 1 and 1/2 minutes with the brush showed that the worker has not taken him employer nor the customer seriously, and that has not improved at all. The most frustrating part was not securing our gate when he left, luckily I was home and could double check and make sure our dogs were safe. When I went to secure the pool gate (because the worker has not once locked the gate after cleaning so I always have to do it for him) I discovered a great deal of debris and even worse trash in the pool. I cleaned up some of it, but then stopped to take a picture of what was left before texting the owner. I would like to say that the owner has been very professional, and I wish that we could keep using him, but sadly we just don't trust that his employees will perform to owners or our expectations. read more

Craig is quick to respond and he was able to come by in less than a week to check out our pool. He stopped by and emailed his suggestions and support on how to clear up our pool. He is available by email and text to answer questions and provide support. He offers weekly service and also one time service requests. As a first time pool owner he was very helpful. I would highly recommend this company to help with all your pool needs! read more

I found Carolina Blue Pools & Spas via Yelp as they were one of the companies who responded to my request for quote on a pool repair. The pricing was competitive and the owner, Craig, made it easy to do business - after exchanging Yelp emails, he gave me his cell phone number and I was able to text him pictures of my pool equipment which ensured he was able to procure the right replacement parts. Craig made the repair the next day, and I really appreciated the prompt service. Craig was on time, professional, explained the work he did and gave me pointers on pool equipment maintenance. I also liked how Carolina Blue offered a 1yr warranty. Would 100% hire Craig and Carolina Blue again for future pool repair needs. read more

My daughter (Keaira) uses your company and is so happy with your service. I needed your number for my neighbor and gave your company a rave review. She says you stay in contact with her via email and her pool looks so much better than previous company that serviced her pool. Keep up the great work. My daughter sure appreciates you! read more

I've only been working with Craig and his team for two months now but have been very happy so far! As a new pool owner, anytime I've had a question Craig has been informative, patient, and quick to respond. And I like to ask questions! read more

Craig and his team are very help, responsive and trustworthy! Any issue that comes up is addressed in a timely manner.

Knowledgeable, prompt, friendly, and reasonably priced. The owner Craig did a great job helping resolve an issue we had with our pool filter. I've dealt with a few pool companies since moving here and this was definitely the best experience I've had. read more

Craig is amazing. We are out of state owners. We have a number of Guests in our pool as an Airbnb week to week. Christmas week Craig and his crew were off, but when I called and asked for an additional treatment that week Craig got it done for us. If you want reliable pool service call Craig at Carolina Blue. read more

Just started working with Carolina Blue Pools and Spas for a little over a month now. I'm afraid to admit I am not good at keeping up on my pool, which is just sad, we have a lovely big pool and love having people over for swimming and bbq. Finally I broke down and decided I needed to hire someone, Craig was referred to me by the guy that fixed my pump. He started off the service for about a month and not only did he turn my pool crystal clear but he's also great with my dog. He's handed over the service to one of his guys and so far so good. My pool has never been so pretty. read more

Super awesome service, despite the fact that I have an ancient pool these guys have moved heaven and earth to help me keep it going. Not to mention that my dog is super spoiled by them all. Absolutely love the services. read more

Just relocated to Phoenix and we were in need of a good pool guy. I called. They instantly provided rates and quality of service! Such an awesome company! They genuinely cares about your pool like it's their own. Craig's team works hard and seem to enjoy their jobs. Craig is so personable and you can tell he cares about his clients. Even better he is a boxer lover! We hired Carolina Blue Pool and Spas for Weekly service. They provide weekly emails with chemical readings which provides validation of all their hard work. Scott is our tech! Good guy - hard worker! Glad we hire this team!! read more

I can't say enough good things about Carolina Blue Pools and Craig. I started using their services when I bought my house in Phoenix four years ago, and they were amazing from the start. The pool is always in great shape, Craig is very communicative, and the prices are beyond fair. When I rented out my house a couple years ago, I included Craig's services in the rental. The tenants raved about him, as well. When it came to selling my house this year, I didn't have a real estate agent, so I wanted to get a recommendation from someone I really genuinely trusted. I thought about the best professional relationships I have, and Craig immediately came to mind first. He gave me the name of a great agent, and I really appreciated that he went out of his way for me. Thank you so much, Craig and team, for everything! read more

I've just started using Carolina Blue Pool, and I am impressed. I met with several companies before deciding on Carolina Blue Pool and Spa. I've been maintaining our pool for 20 years and am extremely knowledgeable. Age and an injury had me seeking a long term pool maintenance service. Craig is very knowledgeable WITHOUT the know-it-all attitude so many of the other companies portray. He is extremely helpful, friendly and loves pets and dogs. His prices are reasonable. He really seems to care. read more

I have been working with Craig for a few months to keep our pool running during the summer while we were away. His pricing was fair, but more importantly, his communication was on point and he got the job done well. His techs showed up on time, promptly, and when he said they would. They got the job done and left the yard tidy, gate locked, etc. I've since taken over maintenance as we are back in town, but we will absolutely work with Craig in the future. He is a pleasure to work with. read more

Great family owned company, I've gone though several pool companies over the years and have have always had issues from a lack of consistency and being overpriced. This company really cares about its customers and on top of being affordable, their communication and timeliness has been outstanding. Thanks guys! read more

Started out motivated and good with customer service. After a few weeks, started with excuses and 'emergencies' so couldn't come on scheduled day. We put up with it as long as we could and finally pulled the plug. We liked Craig and wish him well but watch out for the overpromising and underdelivering aspect. read more

Extremely pleased with CBP! Craig is very personable, proactive and responsive to all of our needs or questions, and he really cares about our pool and satisfaction. We get chemical readings and a photo emailed with each weekly visit, so we know they actually came and did the work, and when. This had been a big problem for us in the past with other providers. Finally, their pricing is very competitive and fair. Doing business with CBP has been a great decision and experience! read more

Craig and his crew have been doing a great job on our pool. Couldn't be happier with their service. I feel communication plays a key role in any business and Craig is on it. Always answers my calls and responds promptly to my texts. Keep up the great work Carolina Blue Pools read more

I had difficulty finding a company that would service my area of Phoenix. I reached out to this company and got an immediate response within 90 mins! The owner, Craig, is personable and is clearly focused on customer service and, because of this, something in my gut told me we were hiring the right company! Craig is responsive to all inquiries and never hesitates to answer my 'new pool owner' questions. His service technician, Kailin, was friendly, thorough and efficient! The company will send you an email after each service that outlines your chemical readings and advises you on the status of your pool. I also found prices to be cost-effective when compared to other providers. I would definitely recommend this company to others! Did I mention they also support local animal charities?! Way to go Carolina Blue!!!!! read more

Craig is a top notch pool guy - reliable, fair, and on top of things. I really can't think of a single negative thing to say about his service. read more

I am thrilled with Carolina Blue! I was referred by a friend and they are not only taking awesome care of my pool, they love on my pups when they come. Plus when they email me my pool report, it's personalized not a generic invoice. And they let me know how my dogs are behaving. It's pretty cute. Plus they are cheaper than my old service and my pool looks better. All around, it was a great change read more

These guys are great! They're responsive, reliable, polite, knowledgeable, and affordable. My husband and I will definitely be using them in the future. Much appreciated!! read more

We had let our pool go over the last year and it really needed some help. Craig responded quickly, got us set up for draining and cleaning. Today we had our pump and filter replaced. We've also signed up for weekly pool service. We couldn't be happier. Our pool is beautiful and swimable again! Craig is easy to work with and his prices are fair. Highly recommend! read more

Craig is the best! He's reliable, knowledgeable, an expert with all my pool needs and just overall a great guy. My pool always looks amazing after his cleaning visits, and he's always on top of any needed maintenance and repairs. I trust him and his work completely. Plus my two dogs love him, which as any dog owner knows is the ultimate seal of approval. read more

They are very responsive and do what they say they are going to do. Very rare in this industry. If they can't make it they let you know. Competitive pricing. Kept my pool sparkling. Would not hesitate to recommend. I was referred to them and I would continue to recommend to others with pools. read more

Just bought a new house and the pool needed multiple repairs and these guys have been great! Customer service is very important to me, especially when there are so many similarly priced service providers available, and I am very pleased with the way we have been treated thus far. Highly recommend you try Carolina Blue Pools! read more

Great knowledgeable service. Timely same week repairs. Great value for the money

The owner of this company is super responsive and assigns guys or comes out himself to handle issues like leaves from storms, pump issues, crawler issues, etc. - my landlord went through 3 different pool companies who weren't showing up and making excuses . His employees show up and get the job done. They've gonna the extra mile fixing issues with the pump and are great with our dogs. Highly Recommend!!! read more

I would give zero stars if I could. This pool service took my cleaner and gave me a cleaner that did not work for my pool. When I asked for it back, it was in someone else's pool. Debris builds up and Black algae appears in the pool. Craig refused to remove debris from my pool Craig refused to treat the algae with algicide. He ruined my pool. Craig will say he's never heard of me don't believe this.If you have this pool service you have black algae now if you were thinking of having this pool service please consider this warning. read more

Carolina Blue Pools & Spas - Pool Cleaners Near Me