We just had our first exposure , with All Star Pool, and their technician, James. He was…read moreknowledgeable, checked everything out , on our pool equipment and made assessments as to what was needed to fix our pool. Now we have to wait until the next date when the assessments are to be fixed. However, our first impressions, of Jimmy and All Star are fantastic. Keep watching.... Ron H-Goodyear

Technician hired by Choice Home Warranty assumed that rodent poop from years past was the reason my…read morepool heater stopped working two weeks earlier. Too bad because had he not wrote that in the rport (and since parts weren't available due to heater age), I was prepared to get a new replacement heater from All Star via Choice Warranty.

Its hard to find an above ground cleaning service, I was so happy to find them since I have a party…read morecoming up, they ensured me they could get my pool in shape in time. Appt was schedule and they no call no showed, I reached out and rescheduled only for them to flake a second time. Once again they rescheduled my appt and for the 3rd time didn't show and no communication from their side. When I called in there was no sense of ownership on their lack of commitment or customer service. Dont waste your time, find another pool tech!

Small family-owned business. We just had a pool built and we were looking for a local Mom & pop…read moreplace to get our water tested and get supplies. So far, we're very pleased.

I had a leak from the base of my pump. Clinton and William diagnosed it on the spot and took it in…read more It was fixed for a reasonable price and returned to its proper place by Aaron. All were pleasant and my pump is back to work. Shout out to Stephanie and Bethany, too!​

They installed our pool pump after purchasing it during one of their sales. Did a quality job…read moreinstalling. Would have been nice to leave us with some sort of instructions, instead of just telling us that it's running at the manufacturer preset settings. We were told that there are plenty of videos on YouTube, and then the installer left. He would have earned a larger tip if he dedicated more time to providing excellent customer service. $1400 on a pool pump with no provided instructions, yikes! Customers remember to check for manufacturer warranties and register your products immediately if purchasing equipment from them. We were not informed about warranties during purchase/ installation. I located the manufacturer warranty requirements during my online research.

Love how we were trying to get to get our hot tub fixed through them for 6 weeks. Broken or no…read morecommunication. I finally say we're going with someone else and owner tried to make me pay for the part he ordered. Ordered with zero communication to me that they were doing anything. Hope that part they're eating tastes good. Bunch of clowns.

Straight shooter, reliable and didn't upsell…read more Fixed my problem with the pump and didn't need me on site ( he'd helped before and there was trust)

Needed a new pool heater installed PRONTO! Frank Z. Came…read morethrough for us!!! What a guy! What a company!!!! Thanks ~ appreciate your service! Will call again!

We moved to AZ in 2017 and kept with this service as the previous owners had used them. Since…read morethat time he raised his rates, and we continue to use them, paying on a monthly basis. Earlier this year, we had an issue with the pool that needed repair and I asked Zach (Owners son and our pool tech) to have his dad call me for the repair -- never got a call. I ended up fixing myself. In July my wife traveled home and we noticed that the pool basket was missing. I had her check and sure enough the secondary basket next to the filter motor was packed with debris, never checked and could have easily overheated the filter motor. I called Zach and asked him what had happened, and he replied that the pool basket had broken previously and that he did not a replacement with him, so he called Frank - his dad was called and asked him to deliver one but he like before, never showed up. Today I get a call from Frank indicating that at the end of August they are terminating our service without any notice whatsoever. That he had other customers that were paying more thus he needed to make room for them. Not even a quote to see if we would pay him more. No advanced notice - no complaints prior - just cancelled our service knowing full well we are snowbirds and he would be putting us in a bind . I tried to reason with him explaining the past issues we had, which he turned a deaf ear. Bottom line - as Mr. Murphy said, this guy is unreliable. We did nothing but pay our bills timely as invoiced and we get this from him. Would never recommend anyone use this company. What a disappointment.

I had previously used Paradise Fountains and Pool Service and always had a positive experience,…read morewhich is why this situation was so disappointing. The company had recently cleaned my fountain, and shortly afterward one of the light fixtures, which was still working, came loose and popped out. My only request was to have the light secured back into place. After their visit, I came home to find the light fixture had been completely removed. I was told the repair was more extensive than originally expected and that I would receive an estimate for the additional work. When the estimate arrived, I had only one question regarding the cost of the replacement light fixture. My builder, who originally installed the fountain, believed the quoted price for the fixture was significantly higher than expected, so I simply asked for clarification on that one item. I emailed my question but never received a response. The company later stated they had replied to my email; however, I never received that response. Because I had not received a reply, I assumed the work was still scheduled and that my question could be discussed when they arrived. Given our positive working relationship in the past, I also believed we could simply discuss the question at the job site. When no one showed up, I contacted the owner to ask what time they would be arriving. I was then told they were no longer coming because they were waiting for clarification regarding the estimate. I explained that I had never received their email. Rather than acknowledging that there may have been an email communication issue, the conversation quickly became confrontational. When I again asked about the cost of the light fixture, the owner told me I didn't know what I was talking about. He also dismissed my builder's opinion, stating that because my builder "doesn't do this for a living," he didn't know what he was talking about either. The owner then spoke to me in a disrespectful manner and hung up on me twice while I was trying to have a civil conversation. At no point was I rude or argumentative--I was simply asking for clarification about one item on the estimate. This review is not about the repair itself. It is about customer service, communication, and professionalism. Customers should be able to ask reasonable questions about an estimate without being treated with hostility or disrespect. A simple conversation could have resolved the entire situation. I had been a customer before and never experienced anything like this, which makes this experience even more disappointing. Unfortunately, because of the way I was treated, they have lost my business. More than anything, I believe I deserved a sincere apology from the owner for the way I was treated. Instead, my reasonable question was met with confrontation and disrespect. I hope sharing my experience helps other potential customers understand the importance of clear communication, professionalism, and respectful customer service when choosing a company.

Excellant service. They know what they are doing. Prices are fair. I hughly recomnend to anyone…read morewho needs service on their wayer feature!

I could not say enough about Bryan and this company. He was there when he said he was going to be…read more He was thorough and very knowledgeable and my pool is working very efficiently and is sparkling clean. He did some plumbing and fixed my backwash. He fixed my pump. Im nervous about people coming to my house and hes so nice and right away I knew I picked the right company. I highly recommend his company and have referred him to my friends.​

I needed the sand in my filter replaced and Bryan came out first to evaluate. Extremely…read moreknowledgeable and helpful. We scheduled a time to come out with Jen and his work and recommendations were much appreciated. This company is very through, communicative and well priced. I highly recommend them. Thank you for your great service!

Had several issues with my pool and spa filter. Dan was quick to give me a call and provide a date…read moreto come and survey the entire scope of work. Very polite and professional and was great a not only diagnosing the issues but also explaining them and providing honest suggestions on future maintenance tips. He provided a scope of work needed and was quick to order the necessary parts and returned to not only fix the issues but also did a few other maintenance items to ensure the whole system was back up and running, and pricing was very fair and the finished work looked great. As long as Dan is running this business I will absolutely be using him for any thing needed for my pool and referring him to anyone that needs an honest and skilled pool professional. Thank you again Dan!!!

Highly qualified and professional. Showed up on time, diagnosed fast, fixed old solar motor at an…read moreaffordable rate.