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    Cool Springz

    4.0 (67 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Outside facility
    Luke S.

    Absolutely a great place for the kids to burn off some energy. Customer service was top notch and the manager was extremely pleasant and outstanding. Very clean place and lots of attractions to utilize for a great price! Hands down for the money and experience you get, this is a great place to walk in or host your next birthday party for your little one!

    Massage that make really loud noise if you sit on them without paying
    Swim K.

    Pros: 1) I have a three-year-old and they have certain sections inside that are perfect for his age group. 2) The facility is new so you enjoy being in the space knowing that the building has not been open for a very long. 3) This is a secret tip but if you and/or your kids wear long sleeve shirts the staff (which is all teenagers basically) can't tell what color bracelet you have ;-) Cons: 1) Without a doubt the number one con of this place is the massage chairs. Unlike the massage chairs at the mall if you sit on these for more than 10 seconds without pain they start to beep and make a very very loud noise. It can be extremely annoying when you are there and people don't know this. I would say on average the beeping goes off once every three minutes. 2) The lines can get a tad bit long so it helps to get there during the non-peak hours. Overall: This place is really nice. I have been back on a couple of different occasions and will keep returning. Great for younger aged kids compared to Gravity Park. I just hope they get rid of the massage chairs. Seriously they suck. I talked with a half dozen staff and they all hate them...like HATE THEM. It's the only reason I didn't give this place 4 or 5 stars.

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    7 years ago

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    12 years ago

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    11 years ago

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    13 years ago

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    13 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    11 years ago

    Amazing!! I'm over thirty and this place made me feel like a kid again. :) I highly recommend it for kids and family events.

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    11 years ago

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    10 years ago

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    13 years ago

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    14 years ago

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    12 years ago

    Really fun place to take the family...only problem is the foul foot odor in the waiting area...ewwwwww

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    10 years ago

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    13 years ago

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    Page 2 of 2

    Ask the Community - Cool Springz

    Does this place have a food court?

    It does. Nice selection. We had the pizza and a corn dog. It was all good. Food arrived quickly and the snack bar staff was very nice.

    What is the minimum age for children to play?

    No minimum age. There is a special court for small children where big kids are not allowed. It has a play structure with a slide, trampolines, a tiny ninja course, a tiny climbing wall, and a foam pit of it's own. There are massage chairs for you… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Cool Springz

    This place has less restrictions than gravity park and the staff is very friendly.

    Mentioned in 10 reviews

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    Main Event Albuquerque

    Main Event Albuquerque

    2.7(233 reviews)
    1.9 miBusiness Parkway/Academy Acres
    $$

    The food is was great! I had an amazing time, the games was so fun. Our server was amazing I wish I…read moreknew his name but all the staff was amazing

    After five years of hosting our company's annual events at Main Event Albuquerque, it is incredibly…read moredisappointing to say that we will no longer be doing business with this location. For the past five years, we had an absolutely wonderful relationship with the sales team. They were kind, accommodating, professional, and genuinely cared about making our events successful. They went above and beyond to work with us, answer our questions, help us plan, and make sure our employees had a great experience. We never felt like just another customer or another event on the calendar. They took the time to build a relationship with us, and that level of customer service is a huge reason we continued coming back year after year. Even when there were questions or changes to our events, the sales team was always willing to communicate, find solutions, and work with us. We have trusted Main Event Albuquerque with our company events for five years because of the people who made that experience so positive. Unfortunately, that all changed with the new Sales Manager, Brenda (I believe that is her name). My recent experience with her was completely different. She was dismissive, rude, and spoke to me in a way that was incredibly unprofessional. She refused to honor the contract terms we had used for our previous three events, and when I attempted to discuss the situation, there was very little accountability or willingness to work toward a reasonable solution. What concerned me even more was an interaction I witnessed when I called to speak with the sales team. I could hear a woman yelling in the background. I was told that it was the manager. I ultimately told the employee I would call back because I was uncomfortable continuing the conversation while hearing an employee being spoken to that way. That was particularly disappointing because the sales team we had worked with had always been so kind and professional. They were the reason we continued to bring our business back to Main Event Albuquerque year after year. A good manager should build upon the positive relationships and culture that already exist not completely change the experience for both customers and employees. It is unfortunate that after five years of loyalty and consistently positive experiences, one management change has completely changed our view of this location. Our company will not be returning to Main Event Albuquerque, and we will be taking our annual events elsewhere. I truly hope corporate leadership recognizes the value of the sales team that worked so hard to build these customer relationships, because they were exceptional. They deserved better management, and loyal customers deserve better treatment.

    Photos
    Main Event Albuquerque
    Main Event Albuquerque
    Main Event Albuquerque

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    Cool Springz - trampoline - Updated August 2026

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