Great Follow Up but stay on top and be ready to do your own Quality Inspection. I had my 2 units, full inside and outside replaced in March of 2017. The Previous owner pulled one over by charging A/C units prior to inspection but they knew they were leaking. (Dishonesty from Sellers - I recommend always pay the extra to have an A/C person do a leak inspection, general inspectors cannot get it done.) This is not unique to them, the sales people are great and diligent people, the installers are kids or younger learners. Get everything they will do in writing and hold them to it and inspect their work or have someone else do it before you pay. Its more but well worth it. Eventually they made it all right and even replaced the entire unit so that is why I feel they earned 4 stars. read more

The team was a little late, but the work was worth the wait. A great value!!

SKIP SKIP SKIP, horrible customer services/ they do not care about you time/ I have been calling them for 3 days already to request for the inspection/permit of a job they did/. but since they already got paid/ there is no incentive for them to call you/or pick up the phone/ SKIP SKIP/ if you really value your time skip and find a better company read more

That's was not cool at all! My air conditioner stopped so I call and ask someone come to take care about and asked how much will cost subscription to service so I paid $189 for care. At evening technician came checked and replaced small Capacitor which caused issue, it was old enough to start the engine. Sound like a good service but I was shocked when technician charged additional $240 fee for $20 capacitor! That's I think is ridiculous, I work as a NAVY electrical engineer and know pricing, and I think it is awfully wrong. So, for $20 about part my expenses was near $400. I can't recommend this company to anyone who wants a service. read more

They are terrible at providing customer service and complains. We had a technician Edward Sanchez come by and look at our AC 4/16/2021. He said it would be fine if we fixed the AC. So we went ahead and spent the last of our stimulus money on fixing it. The very next day the AC wouldn't cool the home 4/17/2021. So we had another technician look at it named Ryan Van Alstyne 4/19/2021. Who told us that our AC was broken and would cost $900 to fix it. He recommended that our AC unit would keep giving us problems. Mind you we already spent a quarter of the cost of a 14 row AC. I have called and called numerous times since April 19th and we have yet to receive any calls back. That they promised me. It seems that they do not want to contact us to provide us a refund nor a guaranteed Credit within the 30 day period they promised us. I would highly not recommend this establishment. read more

We dropped them after two visits that we paid for because they would tell us we needed all kinds of repairs. Two years later we used Mr. AC and the repair was nominal. See my review on Mr. AC read more

Visits to repair equipment under guarantee is charged. In this case the thermostat refused to be adjusted

This company takes your money and delivers nothing. Fraudulent charges were posted on my account- no one will answer my day emails. I am stuck I guess I will have to file a lawsuit. read more

Had an AC part go out and didn't want to risk going another day waiting on part to be delivered from Amazon so called this company. They came out the next day so that was great but they were late showing up for their already large window of time. The service tech was on his phone the entire time talking to friends. They charged me $400 for a $20 piece and 20 min of time...and that's being generous on the time. However, the worst part was the high pressure sales for a maintenance contract and other services they suggested. As if after you price gouged me for such a simple repair I would consider signing up for a contract with your company?!? You got me for this repair but that's the last dime you'll make off of me. If you had been fair about pricing I prob would have joined but, due to my experience, I just signed up for a maintenance contact with another company. read more

Updated review: Technician was dispatched, confirmed that part they recently replaced is still defective and will replace free of charge. Thanks for following up Britney! read more

I had no problem scheduling an appointment for an HVAC replacement evaluation. The tech arrived and did a review. But then...I never heard from him again! After a few days, I called the service number and the customer service rep said she would leave a message for the tech to come back with the estimate/proposal for the replacement. After a few more days, I emailed the tech directly. Never got a response, so I had to move on. I wasted a week and the time to have the tech over. read more

I called bc my AC went out on a Friday night and my reg AC guys don't work on the weekend. I was told there was an $89 fee to come out on weekends. No prob. The tech showed up and determined the module was shot but luckily he had one on the truck. He informed me that he "dumpster dives" for parts, and he had a used module that would get the system up and running. 20 mins later my system was blowing cool. But when he handed me the bill I was shocked. $384. for a part he got out of a dumpster which took about 10 mins to install! When I questioned it I was told the computer sets the price. Wait what? He also informed me they have the highest prices in town. Caveat Emptor! read more

Pete came to our home upon our request as we were interested in duct cleaning. Pete went into our attic and took photos of what he saw and also looked at all our vents (intake and outflow). We had a service contract with another company prior to Pete's visit. Let me just say, that after what Pete found and showed me photos of, that company is no longer our service maintenance contractor. The issues found were too many and overwhelming for here. During the discussion between Pete and me, I made the decision to have Cool Today perform replacement of many ducts as well as well needed maintenance on other cooling issues. When it came time for the maintenance (July 10, 2018), the three technicians (Jake, Wayne and John) arrived. These young men were very cordial and polite. In addition, Pete arrived to make sure things were getting off on the right foot. I must say, this is the first time I've ever had a representative who sold me any service to come to my home again. Usually, I never see them again. Jake, Wayne and John each were dressed very well in their Cool Today gear and very clean. For this type work I was surprise, pleasantly. They introduced themselves and Jared and Pete reviewed what they were going to do. Jake, Wayne and John worked for 10+ hours in the heat and humidity and finished the job excellently. I told them when they were finishing up to not worry about cleaning up and debris left behind, that they had worked hard enough and I could clean up. Within a few minutes, Wayne came into the house with his vacuum. He told me, "We made the mess, so we clean it up!" It has been a long time since I've seen young men work this diligently and hard. These young men had nothing but positive remarks about the company and their jobs. I recommend if you have any heating and air conditioning issues that you call Cool Today. read more

My shower was leaking , for a cartridge replacement 388.00 for less than a half hour being here . In our monthly media they advertised 50.00 off and a coupon to win 5.00 to 100.00 . The technician didn't know anything about this , even he looked at the page and said he knew nothing about it ! Not sure if I'll hire them again ! read more

We got a total re-plumbing for a lot of money over a year ago appears to be a leak and holes never patched. So many calls and scheduled appointments with no shows.. the holes were covered by decorations. Dishonest and a big regret with the money we spent. read more

Cool Today - Heating & Air Conditioning/HVAC Near Me - Sarasota, Florida

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I've found their air conditioning techs to know their stuff but the customer service is actually HORRIBLE! Our 2 year old unit went out last night and when I called for service was told it would take 2 days. I thought having purchased their service agreement we would get priority service as promised but I guessed not. My wife is asthmatic and we had to find somewhere to stay for 2 nights. I requested to have someone from their management team to call, I'm still waiting. This isn't the first time that they've been unresponsive in getting back to us, it seems they've gotten too big for their own good and can't handle it. I recommend to anyone looking for an air conditioning company that is fast and reliable to look elsewhere. read more

My AC is not functioning in Florida its Hot. I scheduled online for service 8am-10am window confirmation. I call the next day and they give me a 5hr time window for arrival 8am-1pm. The AC tech never showed up until 6hrs later at 2pm. The tech diagnosed the problem and said he would have to come back to fix it. (Fyi he said he had the part) but he did not have time. NO time management. Poor customer service. Would not recommend. read more

This is quite possibly the worst company in Sarasota that you could choose to do business with - in any industry. Their salesperson overpromised and flat out lied to my wife and me about their services, the products, and what we would receive. Their installer failed to install some of the services we had contracted for and, when we asked about it, said we didn't need it and that we had simply been snowed by their salesperson. We got caught in between that internal spat for weeks since those departments appear to absolutely hate each other. Their installer personally signed (in the customer's spot) on our service work order. This was the signature line underneath the statement that "We, the customer, certify we are completely happy with the installation." I assume he did this because it was obvious we weren't happy that we weren't getting the services in the contract. When I later told the company how unhappy we were, they tried to force this "signed" service order down our throats. That didn't work once we pointed out it wasn't our signature on there but was clearly the installer's signature (and his actual name) instead of ours. In fact, we were never even presented with this document to read or sign. For our new system install (3 new systems) it took 2 months and 6 total appointments to get all the kinks worked out so that our new systems would operate without shutting themselves off randomly. Of course, they had promised a 1-day delivery, so 60 days is a bit longer than that. And, of course, it failed county inspection. We're now 6 months into our new system and, while the systems themselves are operating, the maintenance agreement they so heavily sell you on is now proving to be worthless. Worse than worthless, the tech (who canceled twice on us) just fell while he was in our attic, cracking our ceiling. Believe it or not, he even tried to leave without telling us about that. He claimed to my wife that it was too difficult to get into our attic and "it would have happened to anyone." Oddly, an entire crew pulled an old system out of that attic, installed a new system, and went up and down again for 6 more appointments, plus an additional two appointments from the county inspector - all without incident. I would do anything to have never called this company. In our experience, they appear to be a complete and total scam, having fouled up everything they attempted to do (multiple times). If I had more time, I would work to get this company, their lies, and their fraudulent business practices exposed. If I can help even one customer avoid this nightmare, it was worth writing this review. read more

Poor customer service! Refused to repair cut landline wires after doing a complete panel replacement. "They" (supervisor or someone to busy to answer a call) resolve a mistake that "They" want me to pass off and contact Frontier for repair on my time, schedule to be home during repair on my time, and send the bill from Frontier to "They" for reimbursement. This was the response the young lady was told to tell me because "They don't understand the meaning of "Customer Service" and response to the mistake "They" made! Not to mention that cutting my house landline wire is not covered under the $399 Total Care agreement that "They" included in my package. ....so what is included? Proof Pictures! read more

Completely lied to me about needing a brand new AC. Tried to get me to pay 10k. Got a second opinion and the next company fixed it in about 10 minutes and it works great. Cool Today bold faced told me it was "unrepairable" read more

So I called them when I had a plumber cancel on a tub valve replacement They could not give me any idea how much it would cost. They could come out that same day so when the team showed up it looked it up on his computer and said $600 plus... I already had the valve. He said if they provided the valve it was over $1200 I was in shock and sent them away. The next morning another company came by $225 and about an hour and half it was done. I was not comfortable that they wouldn't give me a rough estimate before arrival. read more

Paid $7800 for a new AC unit. System was installed on wrong circuit breaker, was given a faulty thermostat, handler was not attached properly, ducts were not sealed and they did not use glue to secure the pipes which flooded my house. 5 weeks later, my ceiling is still in disrepair and nobody is returning my calls. Absolute nightmare! read more

I've had this company come to my house 10 times over the last year to fix 2 brand new carrier 23 sear units that they installed. It has been disaster after disaster. First no ac on the hottest day of the year then now no heat on the coldest. It's 55 inside my house and 28 outside . Never recommending this place to anyone . Spent $23k and got lemons read more

Cool Today - Heating & Air Conditioning/HVAC Near Me - Sarasota, Florida

Provider asked for a price when contracted and was told to wait until tech arrives. Tech arrived and quoted a pie in the sky number and charged $59 just to show up adding insult to injury. read more

Do Not depend on these guys! I was a very loyal customer for 5 years - in that time I have spent in excess of 20K with them. My kitchen sink clogged up Sunday. I called and they said they would be out on Tuesday between noon and 6PM. At 5:30 on Tuesday, I get a call that they are cancelling and asking if I want to reschedule at earliest time which is 6 days from now. Are you kidding me? I of course said no and called another plumbing company who said they would be here in an hour. Good bye Cool Today - you just lost a good customer. read more

I reached out to Plumbing Today after seeing an ad on TV for drain clearing services. I went on their website and read the same about their drain clearing service. When I called to make an appointment (I had a slow sink drain) I was told they are only making appointments for customers with whom they have a contract. Seriously? A Tab ad, plus the website, and no mention of this? What a waste of my time. read more

Needed the thermostat replaced during a heat wave. A courteous repairman arrived replaced the thermostat in one hour. But i was charged $600 plus installation of $89. Found out this very same thermostat retails for $245. I was gouged and called the office with no resolution or return call. Do not call this company. read more

Recent bi-yearly maintenance visit revealed a weakened dual capacitor in the outdoor condenser. Gave us a price of $144.00. System was working fine but decided to replace the weak part myself. Found exact part on Amazon for $10.00! That's quite a mark up. Same with the UV lights they always recommend. Over $500 for theirs, $100 on the internet .Also easy to install. Pricey, pricey. read more

Today I had a great experience with COOL TODAY PLUMBING. On time polite the the work was less expensive than we thought it would be . Logan, the Plumber was fantastic. It's funny, last week I had a horrible experience with the ac tech, but this plumber was fantastic. read more

I didn't end up using their service as another company beat their quote but their customer service and technician's knowledge was great

We had an outstanding experience with Cool Today. From sales to the staff who installed my units. I was very pleased. Extremely professional and kind and using their secure service, I had pictures of each technician before they arrived. I would highly recommend this company. read more

I had a minor toilet valve issue and called for an appointment. 8 days away but it's season so I understand. I took off work to be home and they called me at 1 pm to reschedule for yet a week later. I'm out a days pay and they could care less. They used to be better but no more. I found a plumber that actually showed up and did the work. Never again with these people. read more

Rips older women off. Charged $675 for 1hr labor and less than $40 in parts. They installed 1 P pipe and 2 basket strainers. An average handyman could have fixed it and charge less than $100. read more

If you want sewer dripped through your house and plumbers trying to hide up this fact but confessing after questioning then this is your place. If you also want place that makes multiple repeat visits and leaves sewer handprints on your nice white walls, then this is your place. If you want them leaving sewer wrenches on your bathroom sink wear you wash your face, then this is your place. If you want them not to seal the toilet and spells of sewage coming up to feel the entire house, then this is your place. This is got to be the worst plumbing company we have ever encountered. And unfortunately the airbnb we were staying at kept using them repeatedly. Stay away! read more

Josh the company appointment dispatcher was rude and cancelled three times my appointments The past year. His arrogance gave no empathy to my needs as a client. No new appointment date was given as an alternative except to inform me my appointment has been cancelled last minute. I have complained to their quality assurance dept and have also decided to stop using them and selected another more reliable AC/heat company. Buyer beware with Cool Today. if you set up an appointment, expect no show or last minute cancellations. There are many other much better companies to chose from. read more

I called "Cool Today" to have a plumber come out to install 2 kitchen faucets and 2 disposals which I already had purchased as replacements for ones in the two sinks in my kitchen. Just a one to one replacement - no parts except he may need a bit of plumbers putty to seal the sink drain and maybe one or two short pieces of PVC if necessary since the new disposals were a bit different in size than the ones to be replaced. The plumber who arrived in a "Plumbing Today" truck estimated 3 hours at the most that he would need for the job. "Plumbing Today" is a division of "Cool Today". He then went out to his truck to estimate the charge for the work, and came back with a charge of a bit under $1,100 !!!!! I was amazed and asked how much he charged an hour since that was more than $350 per hour, and he said that he didn't work on an hourly basis, but rather his charges were based upon each item to be installed, one charge for each faucet and one charge for each disposal. He stated that he was already giving me a 10% discount on the usual charges because everything was ready to be installed. I informed him that his charges were exorbitant for this area of Florida, and so he went back to his truck to "call the office and speak to my boss". He then came back with a reduced price a bit under $600. I told him that the going pumber rate here was about $100 per hour, and that $300 was all I would pay for a 3 hour job. He refused to work on an hourly basis and so I told him to leave. He then charged me $49 for the estimate only, which I paid by check, and he left with the check. What a ripoff. Beware of using this company. read more

My tenants are having a plumbing issue (leak and backup) so I call on a Saturday to make an appointment for Sunday. Plumbing Today asks what time of day and I say later in the day would be best. They say they can come between 4-6 pm. Sunday morning (while asleep) I get two messages from the technician: one saying he's on his way and another that no one is home. My tenants did not come to the door because it was 8am and they were sleeping. I call the technician back explaining that our apt was for the late afternoon (who schedules a plumber at 8am on Mother's Day?!) and he recommends I call the office. The office was surprised to hear that I had been given a time frame and says they usually don't give one (WHAT? Is anyone ok with waiting around for 11 hours never knowing when the plumber will show up??) but assures me someone will come by between 4-6pm since they already promised it. My husband leaves a family event early to make sure the plumber can get access/get paid and I tell my tenants to be expecting someone. No one ever comes. If i could give negative stars I would. Incompetent f***ing company. read more

A surprising and disappointing exchange with this company happened today. One of their huge work trucks was parked in our neighborhood (positioned on the wrong side of the street against traffic). They were working on our neighbors air-conditioning system, however, they chose to park the big truck in front of the home next to the house that they were actually doing the work. We have a very tight parking situation in our neighborhood and their actions created a difficult parking situation for the neighbor. We asked them to relocate their truck to the space located in front of the home which they were working (which was open/available). Surprisingly, the workers refused to do so. They continued to park their truck for several hours even though they were repeatedly asked to relocated in front of the home in which they were working (again, the area was open and available). We found them to be not friendly, neighborly, or professional. I would certainly think twice before calling this company to work in my home. read more

BUYER BEWARE! I had an appt from 3-6pm scheduled for today for an estimate. Patrick didn't call until after 6:30 and said he would be there in 45min. He arrived at 7:20pm. I took him inside to show him the upstairs air conditioner. He started putting his stuff down aroud the downstairs and I said we could go out to the garage. I showed him the unit in the garage and then he went to look out the outside units (in the dark since he came after our appt time). I asked if he could do the estimate in the car and then call me and I could ask him questions. He said no. I told him if it was daylight I would do it outside where it would be sunny, but now it's dark and cold. He said he's not just there for numbers and he takes about 90min because this is "the most important thing you'll buy." I told him I knew what I needed two 2.5ton units because I've already talked to other companies. I told him we are high risk for covid so I like to stay outside and asked what the difference was if we talked from his car or standing there. He said "its not the same" and wanted to reschedule. I told him I didn't want to because I had already spent several hours waiting for him to be there. I said "Ok then let's do it" and asked him what we needed to do and he literally said "I'd rather just walk away." I asked him to do it and he said no. So first he wouldn't do it from the car and then he wouldn't do it in the garage either. I asked to call his manager which he did but maybe no one answered? I told him I would call the manager and also write a review about the company, and he then told me to say that he was trying to help me. I replied, "You literally said you wouldn't do it." And he walked out and I shut the garage door! What a waste of time! By the way, I don't know if he was trying to make himself look like he did his job if the company checked on him, but he sat in my driveway for half an hour. Then he drove down the street and was sitting there for a while! read more

I have been out of the country for 3 weeks, and prior to leaving, still never received an e-mail from Customer Service, as they had promised. Upon my return, they did leave a voicemail on my cell phone indicating that they were going to refund the labor portion of my service call. Okay, I'll accept that! -- I only wanted the refund because their technician (in my opinion) did not choose the best diagnosis and fix for my situation. Another AC company came out and got me running at NO CHARGE! A month later, all appears well. Thank you Cool Today, for the refund. I still believe this is probably a competent and efficient AC company, but in my case, they didn't get it right, and another company was needed to get my AC running again. read more