Mokena Animal Clinic was completely new to me. I called back in the spring to set up an appointment…read morefor a dental consultation because I had learned my cat needed a dental procedure. Dentals are extremely expensive in Chicago. Our consultation in May went great and we scheduled the appointment for the actual dental on June 25. Although I did not want to drop my cat off at any clinic and leave her by herself to be scared, I knew she was going to be taken care of by expert staff. I am very pleased with my cat's experience and dental procedure outcome. She's a happy girl with 9 fewer teeth, but no more disease and smelly breath. I recommend Mokena Animal Clinic for your pet care needs.

Had a good experience here for a long time until I didn't. When they made an error (giving…read moremedication to my cat without consent, then telling me I would need to pay and couldn't even tell me how much it cost until I picked him up), they acknowledged the error and apologized. I asked for a refund of the medication cost of $85- which felt appropriate given they knew they were in the wrong. Got a pretty snarky email from the owner telling me no way and to go find another vet if I'm unhappy. $85 seemed like a small price to pay to keep my business given what happened. And what's more is they worked hard to make me the bad guy in the email after Emily on the phone acknowledged she knew the vet did the wrong thing. The two main vets here are still good- not hating on them. I just think it's normal if you know you did something wrong to try and make it right. Apparently the owner disagrees.

UPDATE: Just took her to BevLabs instead to have her checked. She has a mammary tumor and needs…read moresurgery. UPDATE #2: I highly suggest bringing your pets to BevLabs in Blue Island instead of BHAH! They have the most kindhearted and friendly staff who will treat your pets with lots of love and care. They took care of setting up a payment plan for me when they noticed I was in distress, the vet herself was incredibly thorough and kept me in the loop about absolutely everything, and the clinic receptionists are very friendly and super helpful (unlike BHAH) UPDATE #3 lol: it was a malignant tumor, so essentially they were just going to let her suffer. This feels so full-blown-Karen to do, but I have to put my pride aside once my baby is involved. I took my cat in to get some minor cuts checked and a mammary lump looked at which everybody knows is something pretty urgent/needs to be addressed ASAP. The vet (Walsh) didn't locate the mass and sent her home with a clean bill of health. Nobody told me that they weren't able to locate it until I realized that I didn't get enough information during the discharge and called back. I wanted to know what the mass was if not something malignant (if it was a cyst or a lipoma, etc.), and their answer was that they "didn't see it". So rather than letting me know that or having me show them where it was (even though it was very clearly written in the intake paperwork) and having a definite answer for me, they just made the assumption that everything was fine and WOULD NOT have told me that had I not called back on my own. No bloodwork or x-rays to double check since they couldn't physically locate it (If they even tried. It's literally right there.) They honestly should reimburse me since I have to start over again at a new vet and get her reassessed. It feels wildly unfair to have me pay in exchange for zero answers. When I called back for the third or fourth time, they said that they aren't able to see her again until two days from now. I feel extremely uncomfortable having to wait to get my cat seen AGAIN for something that should have easily been addressed the first time I was there. If this turns out to be something aggressive and they had me wait multiple days to resolve it, we're going to have a massive issue. I've been up all night worrying and I've been crying all day. They didn't take my concerns seriously whatsoever and I would never feel safe bringing her back there again. We need vets that we can trust to be thorough and will communicate/give us answers to our concerns regarding our pets. I loved having this office so close as my cat is afraid of being in the car. I'm so disappointed and scared, and I'm so worried about my baby.

Great place, caring employees, clean and very reasonable prices…read more Little hard to get an appointment as soon as possible but worth the wait

I'm giving 2 stars instead of one because the animal hospital is okay…read more But the grooming side customer service is the problem. Up until today I was a long client for 10 years for grooming and veterinary care. They said their last appointment of the day for grooming is at 4pm. I asked if I could come in at 4:10 and they wouldn't accommodate. They are open until 7pm. Goodbye LePars.

Great docs. But the wait after care is insane. This place is bad at letting you know how long it…read morewill take. Prepare for a longer wait afterwards just to pay the bill.

I had brought my dog here since he was having difficulty urinating. They recommended keeping him…read moreovernight. They stated that they would call me the next morning once his blood test results came back. When Dr. Senese called and and I asked how he was doing, her response was, "unfortunately he passed away." I was completely shocked. I asked her what his blood test results showed and she stated, "I don't know. I have to look at them." She called to tell me that my dog had died suddenly and unexpectedly and hadn't even looked at his blood test results before calling me. I was hoping for some kind of answer as to why this happened but I got nothing. On top of that, she seemed put off that I preferred to take my dog to be cremated myself instead of going through her. I requested copies of his vet records and after being ignored for over a month, all I was given was a copy of an index card with some notes scribbled on it. I absolutely do not recommend her or any of her associates.

When me and my fiance met, we found out we go to the same vet. I've been going here all my life and…read morehe's brought his animals here for 10+ years. Never had an issue.

I love this place. I literally cannot say enough good things about Dr. Keeley and the staff that…read moreworks with him. We have been going here for probably close to twenty years through multiple pets with varied health issues. Dr Keeley and the staff at Southlane have always done an incredibly thorough assessment of our animals and provided detailed plans for treatment and long term health. Everything is explained extremely well and information printouts are always sent home to reference. Dr Keeley is compassionate, caring and puts the comfort of your pet first. He doesn't ever do unwarranted tests or procedures. Southlane's prices are very fair, especially when your pets are getting such excellent care. Honestly, I don't know what we will do if he ever retires. They have a friendly, efficient staff with several who have been working there for years. The kindness, care and excellent veterinary medicine that exists at Southlane is everything a person could want for their pets and I highly recommend them.

Despite being very busy, they were able to squeeze my senior cat in for a wellness check up. He's…read morebeen declining due to kidney failure & I don't want him to suffer even though he's still spunky. The vet that saw him was compassionate, honest & caring. I'm going to be bringing my little family of fur babies there from now on.

Dr. Lahos came highly recommended and I would concur. All employees were very nice and were…read moregenuinely concerned about my pet. Dr. Lahos took the time to answer my questions and together we formulated a plan of action to get my Baby back on the road to better health. It's difficult to find a veterinarian to feel comfortable with but I think I have found one in this clinic.

Great veterinarian Very helpful, kind diligent staff…read more It was a walk in on a saturday afternoon.They were closing at twelve, and we got there right before they closed.. Thank goodness it was not an emergency as I thought.. LilPip is healing .. Beautiful veterinarian office. Very clean, very professional, very kind. I felt very comfortable and we will definitely be back.. We are thankful nice to meet everybody Happy Anniversary Hero Veterinarian Westville, Indiana

I have been going there for over a year or more and have had only positive experiences. These have…read morebeen for routine visits and simple things, like ear infections, rabies vaccines, so I can't speak for the more serious issues I have never felt pressured to have anything done, except simple things, like rabies vaccines, heartworm, ticks, fleas tabs, etc The staff have always been polite, friendly and professional. Something I was very impressed with when first going there, was how they had this section on their front, counter, that showed how they would light a candle for someone's pet being put to sleep and asking for people in the waiting area to be respectful. I thought that was very touching and thoughful! I had never seen that done in any other clinics.

Vet offices, especially emergency vets, get a tough break on their reviews. People who have bad…read moreexperiences are more likely to be emotional and want to vent in a review, which isn't unexpected or wrong necessarily, but you do have to read all the reviews and make an educated decision. Every hospital, pet or human, has patients who don't make it through. I ordinarily take my cat to Premier in emergencies, but on Juneteenth they were overwhelmed and couldn't see me until later that night. They provided a list of other area emergency vets and Mokena was the nearest so I went straight there. They aren't 24 hours and it's a small place so upon arrival you have to call and they will put you in the queue. Wally was in pain and feeling poorly, so wasn't very cooperative, but they made it work and got blood for testing. Dr Soumar saw him for the exam and said the blood test revealed most likely he had pancreatitis. They sent everything to my awesome regular vet, who I was able to schedule with the next day. My vet did another test and agreed with the pancreatitis diagnosis. Wally was fine after a couple days of special care, feeding wet food with a kitten syringe to prevent dehydration and lipidosis. Everyone here was professional and thorough. Dr. Soumar was very kind and explained everything very thoroughly. I will probably continue going to Premier as they are much closer to me, 24 hours, and have a larger office, but I'd absolutely bring my pet back to Mokena when necessary!

I brought my sr. cat there when he was having difficulty breathing, fully expecting to need to put…read morehim down. I called ahead. When we got there they ushered us into a room instead of making us wait in the waiting room while I cried. They were very kind and compassionate and informed us of our options with a recommendation without trying to guilt us into spending a bunch of money that we didn't need to. Really appreciated that. The vet was very kind and listened to me ramble about dumb sh*t while I tried not to cry. Not sure I'd call the experience "great" since...I put my cat down.... but yeah, 5 stars, glad they were there when the regular vet was closed.