Ordered a motorcycle friday paid for three day rush processing it now next Friday still hasn't…read moreshipped or taken my money just use Alibaba and order straight from China.

Use caution. This company advertised free shipping on Facebook. This was false. When I made my…read morepurchase I left a respectable comment in the appropriate section. This company collected my money then put my order on hold for a week and a half. No email notifications or phone calls. When I tried to get in touch I was hung up on after being on hold more than once. I managed to finally get a representative on the phone. They claimed no knowledge of Facebook adds. They admitted my order was put on hold. They claimed they tried to call me. But the call was only after the two weeks and four voicemails and two emails from me. All if the messages had my correct phone and email. As well as my account that was set up. They claimed i left and incorrect phone number. False. My phone number was on many different identical autofill. Plus email and voicemail. Then i confronted them on why if the phone was incorrect why not email. Representative would not answer.

I switched from the Honda shops many years ago to RPE. Their mechanic is first class and they give…read moreappointments and get your bike back to you as promised. Never have been disappointed !!! Rey Sodini

I wanted to write this review after a few weeks of getting my bike back…read more If you're looking for a spot to repair your motorcycle after an accident, LOOK NO FURTHER Recently, I was rear-ended at a red light by a sedan not paying attention. TBH I was more bummed out about the bike more than the injuries. Insurance reached out and highly recommended the AWESOME team at RPE Motorcycle. After doing some review reading with both HD and RPE, I decided to pull the trigger with RPE. They had glowing reviews from a bunch of people who decided to go this route rather than the dealership. When my bike was picked up, I had to pleasure of meeting Rob. He assured me the bike would "come back SO MUCH BETTER than what it was." He and his team updated me every step of the way, from when parts came in, options for alternative parts, or even if there were any delays in shipping. CONSTANT COMMUNICATION! When I finally got the call that the bike was ready (so much faster than I expected), I rushed over. Rob was there to hand off the keys and we went through what he and his team had done with my baby! He is 100% a man of his word. The bike came back to me SO MUCH BETTER. Since then, the bike has been running smoothly, practically brand fxcking new with that sparkling shine to prove it. Absolutely ZERO issues. So if you're wondering where to take your bike for an insurance claim or any other repairs, STOP READING AND GIVE THEM A CALL! If I could leave 20 more stars on top of this review I totally would. THANK YOU ROB. THANK YOU TO THE TEAM AT RPE !

I'm not surprised this place has bad reviews. This is from my experience here, I called in and…read moreasked for the Out The Door price on a current year motorcycle. The sales guy on the phone wanted my address and other personal information, which they do NOT need. I've called other motorcycle dealers and this is the only place who requested for my address along with other personal information. I inform the sales person, I will not be giving that information out, the sales person puts me on hold and when he resumes the call he said he needs my personal information or he wouldn't be able to help me out, I tell him "Alright, thank you for your time", I then hear his manager in the background laughing at me before he hanging up, f&*%-ing d i c k head.

Wanted to buy my wife a motorcycle they had advertised For $3,999 so I put down a deposit…read more Motorcycle came in so I drove up from San Diego to pick it up. Seth never told me they were going to mark it up $2,000 dollars from there advertised price. They advertise on line they have the best price but this is not true. They gave me some bs about charging $1,500 to assemble which is not on my receipt. By the time I got out of there I paid $7,016.34

I always regretted not buying my first Harley here. I have…read morebeen coming to this location for years for parts and service. Even before I had a Harley, (I rode a Kawasaki Vulcan Nomad), I would visit their merchandise section. The store is always inviting , especially after the remodel, and the sales team are not like car dealership vultures, following you everywhere you go. But if you had a question there was always someone ready to answer them. So with all my past visits I would take note how different sales personnel interacted with customers. Then I bought a Harley in 2023 and started logging my mileage on my motor at Laidlaws which requires interaction with the staff. So when I finally decided to trade my 2023 motor cycle I knew who I wanted to work with. And I was not disappointed! Mickey is a 'no pressure' kind-of salesman. He calmly answered my questions. No eye-roll, sighing, condescending comebacks. I had his full attention. I was torn between three bikes. When I narrowed it to what I thought was 'The One' he wrote up the offer and took it to the boss. As I waited I knew the one I picked was not what I really wanted. I was 'settling' for it for the bells and whistles and lower price (pre-owned). It wasn't the color I wanted. When I told him this, without hesitation, he offered to write up another offer on the new motor I originally went in for. His calm demeanor helped make this purchase a pleasant experience. Not once did I feel like walking away from the process. In fact, it didn't even feel like a process. It was just 2 guys sharing information as we talked about 'motorcycle life' stuff. I liked what the final offer was and the deal was made. I would definately make another purchase at Laidlaws. Thanks Mickey!

Absolutely love this shop! It is a San Gabriel Valley staple. Years and years Laidlaws has been in…read morebusiness. Service department is top-notch! Ty leading the charge on services and everything needed for your Harley Davidson. Motorcloths department is amazing, great service from the girls in there as well. Plenty of options to choose from. Such a cool place to go hang out, on occasion, listen to some music and sometimes they have some pretty good food. You don't have to love Harley Davidson to come hang out at this place. By the time you leave, you will be in love with Harley Davidson.

Very friendly great service the only place to get your mini parts. Check this place out. It's got a…read morelot of unique parts available for your bike. Great service!

Had a little mishap within the shipping process and the owner made sure to go out of his way to…read moremake sure I was taken care of. Highly recommend and will continue to purchase through steady garage

I ordered a clutch for my sons dirt bike on 12/28. After giving ample time for holidays ect I…read morecalled on 1/7 to see if we could track the product. I was emailed a tracking number and finally received my package on 1/11. The date on the invoice IS 1/7!!!! The day I called. So if I hadn't had called I would have never received anything.

I ordered a mini ATV for my grandson birthday present. Process started very well in the customer…read moreservice person responsible for shipping called to give me an explanation of how the vehicle would be shipped. Once vehicle was placed together with minimal effort, 1st ride and master chain link was missing and had to be replaced. Called company and here's where they get very low ratings. I called and was told it was my fault and I should have read the 51 page manual that came with the product. I objected to the person on the phone who said she always is the one who gets yelled at, transferring to someone else and I asked how could they treat their customers with sad customer service, she said I paid for a product not customer service. Wow

Each and every visit reinforces my appreciation of Rich…read more They usually have the parts I need, if they don't it comes In quickly. I work on my own sleds but it's good to know a shop like this is near to support my hog addiction.

I have been coming here for years . best mechanical knowledge hands down , top notch helpful…read morecustomer service . Just a great place and people to trust with your machine. Thanks !