Non existing customerservice. Nobody answers mails or calls. My shocks are locked in lowest…read moreposition, and appearantly NO help or service whatsoever?! Lifetime warranty my ass !! Wouldnt recommend Shotgun Shocks to anyone‍

I restored a 1988 Harley Softail and needed a quality shock system replacement. There were no…read moreconventional quality shocks available due to the unique configuration of that year. The Progressive suspension company referred me to Shotgun Shocks. I bit the bullet and purchased the Shock kit from Shotgun. The improvement in the bikes ride and stability is profound, well worth the money. I live in a rural area where the roads are in horrible condition. Now I ride the bike everywhere with confidence.

I ordered a chinese dirtbike from them. The shipping was a nightmare. They called a week after I…read moreplaced the order and submitted the CC authorization, shipping company sets a delivery date of 3/5/2021. Order was processed on 2/25/2021. So I think everything is going smoothly. I stay home all day waiting for the truck, and nothing. I call the shipping company on Monday and they start giving me the runaround. I keep at it for days hounding them. They finally admit it's lost on Wednesday. I call powersportsmax and leave several voicemails, no response. So I file a dispute and demand refund from my CC company. On The following Friday, 1 week after supposed delivery, they say they've found my package and are able to delivery on 3/19/2021. So I say sure, why not. I've waited this long, what's a few more days. Same thing happens on the second "delivery date". I call the shipping company and go to town on the poor bastard responsible for talking to customers. Now they say it will be delivered on 3/22/2021. I'm not holding my breath, if it not here at 3pm I'm refusing any shipment and will gladly file suite in small claims court. The only reason this is a 2 star review is because I know the chinese bikes get a bad rap, but they're good beginner bikes if you're mechanically inclined. They're easy to work on and last a long time if you take care of them and DON'T LET THEM SIT. They're carbureted, so the jets get plugged in weeks.

Use caution. This company advertised free shipping on Facebook. This was false. When I made my…read morepurchase I left a respectable comment in the appropriate section. This company collected my money then put my order on hold for a week and a half. No email notifications or phone calls. When I tried to get in touch I was hung up on after being on hold more than once. I managed to finally get a representative on the phone. They claimed no knowledge of Facebook adds. They admitted my order was put on hold. They claimed they tried to call me. But the call was only after the two weeks and four voicemails and two emails from me. All if the messages had my correct phone and email. As well as my account that was set up. They claimed i left and incorrect phone number. False. My phone number was on many different identical autofill. Plus email and voicemail. Then i confronted them on why if the phone was incorrect why not email. Representative would not answer.

I switched from the Honda shops many years ago to RPE. Their mechanic is first class and they give…read moreappointments and get your bike back to you as promised. Never have been disappointed !!! Rey Sodini

I wanted to write this review after a few weeks of getting my bike back…read more If you're looking for a spot to repair your motorcycle after an accident, LOOK NO FURTHER Recently, I was rear-ended at a red light by a sedan not paying attention. TBH I was more bummed out about the bike more than the injuries. Insurance reached out and highly recommended the AWESOME team at RPE Motorcycle. After doing some review reading with both HD and RPE, I decided to pull the trigger with RPE. They had glowing reviews from a bunch of people who decided to go this route rather than the dealership. When my bike was picked up, I had to pleasure of meeting Rob. He assured me the bike would "come back SO MUCH BETTER than what it was." He and his team updated me every step of the way, from when parts came in, options for alternative parts, or even if there were any delays in shipping. CONSTANT COMMUNICATION! When I finally got the call that the bike was ready (so much faster than I expected), I rushed over. Rob was there to hand off the keys and we went through what he and his team had done with my baby! He is 100% a man of his word. The bike came back to me SO MUCH BETTER. Since then, the bike has been running smoothly, practically brand fxcking new with that sparkling shine to prove it. Absolutely ZERO issues. So if you're wondering where to take your bike for an insurance claim or any other repairs, STOP READING AND GIVE THEM A CALL! If I could leave 20 more stars on top of this review I totally would. THANK YOU ROB. THANK YOU TO THE TEAM AT RPE !

They have the absolute best killer deals. I went here yesterday to pick up a 2017 KTM 690 Enduro R…read more They were the cheapest within a 300 mile radius. So unless you want to drive to Phoenix Arizona this is the only lace to go. Mickey from sales hooked me up and sold me the bike. He was very friendly, honest and courteous. I can only recommend him. A few things the could have been better: + Motorcycle should have been cleaner + Wait time was too long + Some last minute price uncertainty Usually I would substract one star for each of these but since Mickey was so awesome and helped me all the way through they deserve 5 stars. I will be back for sure!

I'm not surprised this place has bad reviews. This is from my experience here, I called in and…read moreasked for the Out The Door price on a current year motorcycle. The sales guy on the phone wanted my address and other personal information, which they do NOT need. I've called other motorcycle dealers and this is the only place who requested for my address along with other personal information. I inform the sales person, I will not be giving that information out, the sales person puts me on hold and when he resumes the call he said he needs my personal information or he wouldn't be able to help me out, I tell him "Alright, thank you for your time", I then hear his manager in the background laughing at me before he hanging up, f&*%-ing d i c k head.

Stopped by with the crew and the sales team greeted us as soon as we walked in and offered us some…read morecold water, and out of the blue a young lady offered us some sweet bread,(janelley) that's just the beginning, the fellas and I had a time in the clothing department because of Janelley and Lisa very friendly pair. Janelley helped us find exactly what we were looking for she made it so we didn't have to hold any of the items we were to purchase and the we were laughing 90% of the time in here.

I always regretted not buying my first Harley here. I have…read morebeen coming to this location for years for parts and service. Even before I had a Harley, (I rode a Kawasaki Vulcan Nomad), I would visit their merchandise section. The store is always inviting , especially after the remodel, and the sales team are not like car dealership vultures, following you everywhere you go. But if you had a question there was always someone ready to answer them. So with all my past visits I would take note how different sales personnel interacted with customers. Then I bought a Harley in 2023 and started logging my mileage on my motor at Laidlaws which requires interaction with the staff. So when I finally decided to trade my 2023 motor cycle I knew who I wanted to work with. And I was not disappointed! Mickey is a 'no pressure' kind-of salesman. He calmly answered my questions. No eye-roll, sighing, condescending comebacks. I had his full attention. I was torn between three bikes. When I narrowed it to what I thought was 'The One' he wrote up the offer and took it to the boss. As I waited I knew the one I picked was not what I really wanted. I was 'settling' for it for the bells and whistles and lower price (pre-owned). It wasn't the color I wanted. When I told him this, without hesitation, he offered to write up another offer on the new motor I originally went in for. His calm demeanor helped make this purchase a pleasant experience. Not once did I feel like walking away from the process. In fact, it didn't even feel like a process. It was just 2 guys sharing information as we talked about 'motorcycle life' stuff. I liked what the final offer was and the deal was made. I would definately make another purchase at Laidlaws. Thanks Mickey!

Very friendly great service the only place to get your mini parts. Check this place out. It's got a…read morelot of unique parts available for your bike. Great service!

Had a little mishap within the shipping process and the owner made sure to go out of his way to…read moremake sure I was taken care of. Highly recommend and will continue to purchase through steady garage

The WORST customer service! I talked to "Andrew" with Coolster.com and he started yelling because I…read moredidn't understand what he was saying. He couldn't find a part for my coolster and said he finally found one but he wouldn't tell me who it was from. I asked how I was going to have to pay for it. Is it an individual? A company? He said, "What you mean individual?" He said over and over do you want the deal or not? He finally said it's on ebay but if all I will use is Paypal than forget it. He kept trying bully me and said he was the manager and why would I want to talk to the manager then he hung up. The absolutely WORST customer service I have ever experienced! I wish I NEVER bought a Chinese piece of garbage Coolster!!! Buyer BEWARE!

Each and every visit reinforces my appreciation of Rich…read more They usually have the parts I need, if they don't it comes In quickly. I work on my own sleds but it's good to know a shop like this is near to support my hog addiction.

I have been coming here for years . best mechanical knowledge hands down , top notch helpful…read morecustomer service . Just a great place and people to trust with your machine. Thanks !

If you buy a scooter from anywhere else you're going to get screwed I know because I did my…read morehomework they sell scooters for $1,000 cheaper than everyone else and the scooters that they sell are top line with the same type of dependability as Yamaha Honda or Kawasaki. Not only do they sell you a scooter for $1,000 less than everybody else when you comes time to get your oil changed they do it for half the price of everybody else I bought a scooter a year ago I've had it in twice for service every time they charge so little it's almost embarrassing

Seeing a lot of crazy ass reviews on here, but honestly my experience was great! I crashed my…read morescooter a couple weeks ago and needed some of the body replaced. If you don't have a Vespa or a Honda, your scooter is like a one-off so hard to find Chinese imported parts. They were able to get all the parts replaced for me and fixed on the day of. I struggled so hard to find a place that i towed my scooter all the way from San Diego to LA. I was given my invoice before arriving including labor time. They actually worked on it longer than quoted and i was still charged the same price. Still got it back same day! When i got home, i rode it around and it actually feels better than before i crashed. Quieter, no stalling, and they even fixed my trunk area that continuously popped up. The ONLY downside is that i was unaware that one of the pieces i thought i ordered didn't come, so they replaced my front fender with one that is slightly off color. Doesn't bother me much but wish i would have known that. Regardless, i am happy with the price, the service, and the fact that they helped me strap it back into my uhaul tightly before i drove home to San Diego to make sure i was safe. Thank you all so much again. I am very thankful to have my scooter back quickly and feel safe on it again.