This review is related to the service department at Burt's. I purchased a second hand Husqvarna…read moreFC450 (private seller) that required some detailed factory resetting to change ownership of the electronics package so that the app would work on my phone. I thought this would be an easy process, and other KTM dealers in the area told me as much, but this ended up being a massive headache. Getting this solved required interacting with KTM HQ multiple times to sort things out. Allen at Burt's was super helpful in all of this! He figured out what to do entirely remotely (didn't even bring the bike in) and got the account/ownership sorted out with Husqvarna HQ. This was a massive help for a customer that didn't even buy the bike at Burt's. I'll be going to them for any future service needs for sure!

honestly honestly hands down best experience I had servicing my switch at authorized dealer . I've…read morehopped around to so many authorized dealers in SoCal ridiculously expensive and they ruined my motor stick with bert's 100000%! ( they don't charge you a storage fee if you're a couple days late on pick up also) and their rates are way lower than those other guys, and they clearly know what they're doing.....Robbie is the Man ! Robbie went above and beyond to make sure everything was perfect on my boat. He even got some extra stuff exchanged by the warranty without even me asking ....things is brand new now . I can't wait to take it out for the season. Thank you so much guys.!!!

I always regretted not buying my first Harley here. I have…read morebeen coming to this location for years for parts and service. Even before I had a Harley, (I rode a Kawasaki Vulcan Nomad), I would visit their merchandise section. The store is always inviting , especially after the remodel, and the sales team are not like car dealership vultures, following you everywhere you go. But if you had a question there was always someone ready to answer them. So with all my past visits I would take note how different sales personnel interacted with customers. Then I bought a Harley in 2023 and started logging my mileage on my motor at Laidlaws which requires interaction with the staff. So when I finally decided to trade my 2023 motor cycle I knew who I wanted to work with. And I was not disappointed! Mickey is a 'no pressure' kind-of salesman. He calmly answered my questions. No eye-roll, sighing, condescending comebacks. I had his full attention. I was torn between three bikes. When I narrowed it to what I thought was 'The One' he wrote up the offer and took it to the boss. As I waited I knew the one I picked was not what I really wanted. I was 'settling' for it for the bells and whistles and lower price (pre-owned). It wasn't the color I wanted. When I told him this, without hesitation, he offered to write up another offer on the new motor I originally went in for. His calm demeanor helped make this purchase a pleasant experience. Not once did I feel like walking away from the process. In fact, it didn't even feel like a process. It was just 2 guys sharing information as we talked about 'motorcycle life' stuff. I liked what the final offer was and the deal was made. I would definately make another purchase at Laidlaws. Thanks Mickey!

Absolutely love this shop! It is a San Gabriel Valley staple. Years and years Laidlaws has been in…read morebusiness. Service department is top-notch! Ty leading the charge on services and everything needed for your Harley Davidson. Motorcloths department is amazing, great service from the girls in there as well. Plenty of options to choose from. Such a cool place to go hang out, on occasion, listen to some music and sometimes they have some pretty good food. You don't have to love Harley Davidson to come hang out at this place. By the time you leave, you will be in love with Harley Davidson.

Great business! I don't own one of their bikes, but i have a similar one (Brozz Recon.) Their…read moreshipping is fast, their products feel better made and their customer service is top notch. I placed an order for wheel spokes (front and rear, inside and outside spokes) and called them up to request they mark them somehow - they individually wrapped each spoke with item numbers printed from a label maker! That extra touch was really appreciated. Thank you very much, i hope to be able to use some of your parts on my bike in the future!

Enjoying my TT250. Got it second hand. Came here for parts and had them dial in my carb. Everyone's…read morefriendly. Matt the service manager was good to work with. I like that they have all the service manuals and helpful videos on YouTube. Replacement parts are available on site and are reasonably priced.

I called M Racing and got an estimate for some work. Talked with David and he was helpful. I…read moredecided to clean my chain and install a new battery myself, went into M Racing and David was very knowledgeable and helpful, I bought a battery, some supplies and David took the time to talk and make suggestions. Last item on the list was an oil change and I opted to have M Racing do that. David did the oil change, took it out for a test drive and was very helpful with suggestions. He spotted a plastic cap on the cooling reservoir tank that needed replacement and we ordered the inexpensive part. I had an issue with the throttle on my bike. It would work fine going through the gears but cruising, there was a slight pause before response in accelerating. For some reason the oil change resolved the issue. The throttle became more sensitive so slight speed changes. It was probably the engine working better with the synthetic oil. Shifting improved immensely, became much smoother and the Triumph feels like is has an automatic transmission. My bike felt like a new bike when driving home with the short term maintenance done. Happy camper. Thanks David. I appreciate your help and workmanship. M Racing - recommended.

Been coming here for a few years now for minor work but this time had my carbs rebuilt, oil,…read moredifferential, and brake fluid service they did a phenomenal job at a fair price, runs like new very happy with the work. Will definitely come back when it's time , maybe brakes or valves adjustment, we'll see. But these guys are my go to for all my motorcycle maintenance/repairs..

I'm not surprised this place has bad reviews. This is from my experience here, I called in and…read moreasked for the Out The Door price on a current year motorcycle. The sales guy on the phone wanted my address and other personal information, which they do NOT need. I've called other motorcycle dealers and this is the only place who requested for my address along with other personal information. I inform the sales person, I will not be giving that information out, the sales person puts me on hold and when he resumes the call he said he needs my personal information or he wouldn't be able to help me out, I tell him "Alright, thank you for your time", I then hear his manager in the background laughing at me before he hanging up, f&*%-ing d i c k head.

Wanted to buy my wife a motorcycle they had advertised For $3,999 so I put down a deposit…read more Motorcycle came in so I drove up from San Diego to pick it up. Seth never told me they were going to mark it up $2,000 dollars from there advertised price. They advertise on line they have the best price but this is not true. They gave me some bs about charging $1,500 to assemble which is not on my receipt. By the time I got out of there I paid $7,016.34

BERTS MEGA SERVICE DEPARTMENT: 2/28/2026…read more 2025 KAWASAKI ZX6-R 5-STAR SHOUTOUT to Robbie Lyle for always treating me like a personal friend and not just a customer. He has always pulled through with me on repairs, follow ups, communication and support with everything from A-Z. He's a genuinely great guy all around and Bert's is absolutely blessed to have Robbie as an important asset and team member professional to help get their clients needs taken care of. Every time I speak to him on the phone or visit him in person, it's nothing less than genuine care and detailed attention to what is needed. Super sincere attitude and respect to the highest standards. Thank you Robbie Lyle and your team members.

absolutely amazing customer service and help choos my bike. Major shout out to Mitch Lawle!!! if…read moreyou want the best and honest experience for service Mitch is your guy.

Non existing customerservice. Nobody answers mails or calls. My shocks are locked in lowest…read moreposition, and appearantly NO help or service whatsoever?! Lifetime warranty my ass !! Wouldnt recommend Shotgun Shocks to anyone‍

I restored a 1988 Harley Softail and needed a quality shock system replacement. There were no…read moreconventional quality shocks available due to the unique configuration of that year. The Progressive suspension company referred me to Shotgun Shocks. I bit the bullet and purchased the Shock kit from Shotgun. The improvement in the bikes ride and stability is profound, well worth the money. I live in a rural area where the roads are in horrible condition. Now I ride the bike everywhere with confidence.

Lifan 150cc KP Mini. Sean and Jose were awesome. Fully…read moretransparent, fully accommodating, and very knowledgeable about what they sell. Prices and financing are right on the tag so no surprises. They handled everything, had my bike road ready and registered and ready to be picked up 90 mins after the transaction was made. If your reading this, then just go do it. Go do it. Get you some fun. ​

If you buy a scooter from anywhere else you're going to get screwed I know because I did my…read morehomework they sell scooters for $1,000 cheaper than everyone else and the scooters that they sell are top line with the same type of dependability as Yamaha Honda or Kawasaki. Not only do they sell you a scooter for $1,000 less than everybody else when you comes time to get your oil changed they do it for half the price of everybody else I bought a scooter a year ago I've had it in twice for service every time they charge so little it's almost embarrassing