Stay away from these folks. They give you the cost of what you need done. You pay them and later…read morecome to find out they want to charge for even a consultation fee just to get a cleaning done in top of what you already had paid in advance . For that cleaning they asked you to come in before the next step. Then when you call them out on what they say they tell you you are rude and hang up the phone on you. after several months now they want to go over number again... they did a crappy job on the tempo crown that broke with two weeks... then they give you kind of an attitude. The whole experience suck. I terminated the whole thing. Even the dental in the military is way better than these guys. 62 years old to several dentist though out my life and these guys are the worst... just a fancy looking office.

I know that going to the dentist is not always everyone's favorite thing to do, but going here will…read morechange your mind! The dentist is thorough and very friendly. He makes going to the dentist a fun experience. When I first came here, I was a hot mess: my jaw was hurting, my teeth were badly damaged from clenching and grinding, and I may have had some cavities from the ridiculous amount of sugar I eat. After a few visits, I had a night guard, fixed teeth and was feeling much better about my dental health. Aside from the friendly & welcoming environment, the staff is wonderful & the office is calming.

As a dental professional, I was mortified by my recent visit to Windcrest Cosmetic Dentistry. I was…read morescheduled for a routine cleaning and exam at 3:00 p.m. The hygienist I was schduled to see, Dominique, was running behind, so the dental assistant brought me back, and Dr. Patel -- whom my husband and I have always had great experiences with -- performed my exam first. The hygienist finally came into the room around 3:20 p.m., and by 3:36 p.m., I was already checked out at the front desk. I have never had a cleaning that lasted only about 15 minutes (which included the time Dominique had to santize the dental chair, saliva ejector and water hoses), especially being overdue for my regular visit. What concerned me even more was the lack of infection control. The dental instruments were opened from the sterilization bag before I entered the room. I had to ask the hygienist to sanitize the dental chair, saliva ejector and water hoses because it didn't appear to have been cleaned prior to my visit (white particles visible on surfaces mentioned), and I was handed visibly dirty patient glasses. As someone who works in the dental field, I found this completely unacceptable and concerning for patient safety. It also saddens me that when I brought this issue to the attention of the front office staff upon checking out, nothing was done to address or rectify the situation. No apology was offered, which was very disappointing and left a poor final impression. Whether this was due to running behind schedule or simply a lack of care, the experience was extremely disappointing. Despite my positive experiences with Dr. Patel, my family and I will not be returning after this visit.

Update 4/7/26 - My most recent experience with your office was below expectations and has led me to…read moreconsider seeking care elsewhere. I visited for a routine cleaning in late 2025, during which I felt the dental hygienist appeared inexperienced and uncertain in her technique. After the cleaning, while measuring periodontal pocket depths, the probe was left in my mouth while she turned away to chart. Additionally, the pressure applied during the exam was excessive and inconsistent with my previous visits, where my dental health has been stable. When Dr. De La Garza came in for the exam, I mentioned my concerns and expressed that I did not feel the measurements were accurate. Despite this, I was advised to schedule a deep cleaning, which I believe may have been recommended based on those questionable measurements. More recently, I received a call to schedule my next cleaning. During that conversation, I calmly and professionally explained my prior experience and shared that I was open to continuing care with the practice, provided I could be scheduled with a different hygienist. I also emphasized that my intention was simply to share feedback and resolve the issue. I was surprised when the response I received was an offer to remove me from the call list rather than address my concern. When I expressed my surprise and reiterated my desire to remain a patient while having my concerns acknowledged, the conversation was abruptly ended. After more than 10 years as a patient, I find this experience disappointing. I value the care I have received in the past, but I am concerned by how this situation was handled. I hope this feedback is taken constructively, as my preference would be to continue care with your office under improved circumstances. (4/7/26) Update #2 - I contacted the office and spoke with the Office Manager to ensure my concerns were clearly communicated. While she did offer the option of scheduling with a different hygienist, I was interrupted during my explanation of the situation. She referenced notes in the chart and appeared to focus on defending the hygienist rather than simply listening. As a registered nurse who also works in service recovery, I place a high value on active listening and empathy. I was disappointed by what felt like a lack of both during this interaction. Had my concerns been fully acknowledged with a simple apology and then followed by the proposed solution, I would have been willing to schedule an appointment immediately. The call itself lasted less than five minutes. This reinforces my impression that my concerns were not given adequate attention, or the office manager was just too busy to listen. Unfortunately, this experience leaves me feeling as though patient relationships and long-term retention may not be a priority.

They were very nice until the day of my appointment, Friday after work at 4 pm. They called me at…read morethe end of my work day and asked me to get there as soon as I could because I was their last patient. I reminded them I had to fight traffic during rush hour but I would get there as soon as I could. Got there 15 min late to see a locked door staring at the sign on the door stating "open Monday through Friday 8 am to 5:30 pm." I left a message on their phone that I was surprised to see that they should at least be open. They did not call me back to check on me after I left the message. Probably showing that they're in the wrong. So sad. I was looking forward to getting my filling fixed before Thanksgiving. I guess they don't care about how much inconvenience they give to their customers.

I've been coming to Dr. Casas for years and my kids. I love how down to earth she is and she knows…read moreher stuff. She's had to fix other dentist mistakes and made sure my pain was damn near null. She's amazing with kids and very patient. I love Katrina and Yvonne as well they are just wonderful. I would definitely recommend Dr. Casas to others.

We were looking for a new dentist and this one opened up close to home. The facility is very clean…read moreand I really like the movie theme decor. Dr. Kash and his staff are great! I have special needs adults as my twins have ASD and they are so great with them. It's really had to find providers that really and truly understand the needs of adults with ASD and they definitely do! One of my daughters recently had her wisdom teeth removed and the whole process was so smooth. Definitely the best quality of care that we have received from a dentist. If you are wondering about payments and copays; all of that has to do with your individual insurance and what your insurance covers. For the routine cleaning; all of that was covered by our insurance. If you live in the area and are looking for a new dentist I would highly suggest you give them a try.

I went to this dentist as a new patient and yes they were great. It's a very fancy office with a…read moregreat atmosphere. That being said I was quoted a certain amount for 2 crowns and 3 fillings which is extremely pricey. I did have a second opinion at another dentist that was not as fancy and all but they quoted me 600.00 cheaper. If you want the fancy atmosphere and to pay quite a bit more this is a perfect place.

Hands down the best dental experience I've ever had. Every single person I've interacted with was…read morefriendly, professional, and genuinely cared about making the experience positive and comfortable--from the receptionists, to the dental technicians, to the dentist! Dental work can be stressful and challenging but this staff restored my faith in dentistry. The customer service was AMAZING!!!! Everything was handled smoothly and efficiently. Special thanks to Ryan Byrne and Monica! It's not often you leave a dental appointment actually impressed. I can't speak highly enough about the staff here and my experience! I had a pretty complicated situation and had to undergo a lot of procedures and these guys/gals are the real deal. Also I saw comments about VA community care veterans have to follow up with the claims processes that's not the responsibility of the dental office. I'm just glad they accept VA claims! Highly recommend to anyone looking for a dental office that treats you right.

These front desk ladies are very confident and rude over the phone, but when approached in person…read moreits a different story. They have changed my appointments more times than any decent dental office would, and for no valid reason, and last minute. Im not sure if theyre unhappy at home or just with their lives, but be aware you wont have the best experience here.

Everything always does well, we are so very happy with Dr. Alvarez and his entire staff!! My adult…read moreson has Down syndrome and they are fabulous with him as well, highly recommend!

Hate to be the downer of this 5 star bunch, but I got the run around at this establishment and was…read moresurprise billed a lot of money becasue I was lied to. Normally dental visits are very 6 months for me, have been since I was a kid. but they cut them into 3x visits every 4 months. Kicker they didnt tell me my insurance only covers 2 visits a year. (My old dentist would always lay out how many visits per year to avoid out of pocket, especially to new patients) So that 3rd one was a hefty out of pocket I wasn't aware of. I paid it, moved on. Being in my late 30s they made it a stressing deal for my wisdom teeth to come out on account of cavities they couldn't get too. Were they bothering me? Nope. Even going to the dentust back home all my life and they never mentioned them coming out. But they were pressing me on the issue here and the front desk personnel told me what I would owe for the surgery since my insurance wont cover all of it. I made sure I got a total bill after my surgery so I could pay and be done with it. I got the surgery done, they took all 4. And it was the most miserable experience and 8 months of excruciating pain I dont wish on anybody. Since lucky me, I had complications. I went back for my check up in july (wasnt covered, wasnt told) and paid my minimum like always. Fast forward to november i get a bill in the mail for over 500$ that I owe since my insurance denied a huge portion of my surgery. Confused I called the front desk and asked what this was. I told her I paid up front for the amount i was given after my surgery. And she told me "it's an insurance thing, I'm handling it" so december comes around i get another bill in the mail, same amount. And i went in for a cleaning and checkup. I asked in person if this was still being handled since I'm getting mailed statements now. And she said "yes, they're calling me today". So i figured they were handling it. In feb 2023 I got a call from the dental billing department that said they were sending my bill to collections to due to neglectful payments!!! I flipped out and told them what i have been told. So the collections lady said she would "look into it" and to call the dentist office and see what they're doing from their side with insurance. So of course I called back and the lady who said she was handling it I guess up and left? there's someone new in charge handling all her work she left behind. So I explained the situation and all I got was "I will look into it". Its now April, nothing has been solved, I keep getting pushback from the billing agency, the office will not return my calls or figire this out, and my insurance says they "dont have enough Information to look into this further." This is straight up obnoxious!! And the kicker was when I went back in feb for my cleaning the doc checked my mouth and said "I dont see any cavities back there". But you said there were and that's why I went though that traumatic painful surgery??? I'm so tired of the runaround and lies. Completely awful way to do business. I canceled my appointment and I will never be going back there. I do not have that cash just lying around and I should have been quoted the actual amount upon my surgery A YEAR AGO, so I could get a better idea an a payment plan set up. Incredibly upset. I have to continually take time out of my day to call the collections and billing to see if anything had changed. And they just keep saying "there are notes on here, and we are working with your insurance". So what am I supposed to do? If your insurance wont cover the procedure, make sure you check the whole thing before the person receives the surgery. Seeing a breakdown of only a portion and bolling them for more later on an "oopsy error" is very deceitful!

Last April of 2024 I had multiple fillings put into my mouth at once. This was my first time ever…read morehaving filling so I didn't know what to expect and the Dr.Okafor nor his hygienist explained the process to me. So they proceeded to drill into my mouth with out any numbing solution.... Again I didn't know I needed this because I didn't know what to expect. They began drilling in my mouth, and I began to cry and just accept the immense pain. Then they finally noticed and asked what was wrong I told him that I could feel everything and it was hurting tremendously. The hygienist then goes I forgot to numb her mouth. Then he yells at the hygienist and then he starts injecting my gum line over and over and get upset that I didn't tell him that I was in pain.... Literally didn't know what it would feel like again and I even told him it was my first time. In my whole 23 years of life I've never had cavities until now. Anyway moving forward the original reason why I was even there was to get my wisdom teeth removed, and I prepaid for my appointment in advance, and then the doctor proceeded to tell me that he could not pull out my wisdom teeth due to the x-ray that he saw and that I would need surgery and he would refer me out mind you he had already looked at these x-rays at the last appointment we had so he could've told me that at the last appointment we had...so that was a waste of my time! So then since I took off of work so I could come to this appointment. I said well why don't we just get my fillings done instead. Boy was that a mistake... I should've just went home. This is how I got my fillings done if you would like to say that because then afterwards my bite was all off and I had pain for months!!! It was extremely painful to eat or drink anything for what felt like forever, whether it was a hot or cold food or beverage item. Now I'm trying to get the money back that I prepaid them and I've called 4 times now and they said they would send me a check and it's now January of 2025 and I have not received anything. If you care about your health and wellbeing do not come here!!

Horrible dentist. Charged $10,000 for two implants, one fell out after two years. Had two other…read moredentist look at my situation and they said that I didn't have enough bone for implants. Stay away from them for anything but general dental issues. Go to a specialist otherwise.

I called the office complaining of a bad tooth and Dr Org was able to fit me in that afternoon…read more She quickly diagnosed that I needed a root canal and scheduled me an appointment to get it taken care of later in the week. She provided me with an estimate cost for the procedure and also provided some payment options for the root canal procedure. She also prescribed pain medication and antibiotics for it, and called me the following day to ensure I was doing OK. I've been going to this dental clinic for 15 years and I have always been happy with the care they provide

I have been going here for 5 years and NEVER had a problem. The team is great, always on time,…read moregreat cleanings