The star is for the politeness of the front desk staff. The doc accused me more than once of not following his instructions. I'm an adult, not one of his student patients, so I don't appreciate being talked down to, especially when I followed instructions. When the first retainer didn't't fit and loosened a few of my teeth, he implied it was my fault. Said I should have called before my regular appt. Required me to pay $400 for the replacement retainer, which I refused. When I reminded him that the original retainer hurt every minute of every day, and I couldn't sleep at night, he accused me of not wearing the retainer during the day. I don't know how many people try to sleep in the day, but I don't have that luxury. Don't choose this orthodontist if you're looking for logic and respect. When the original retainer didn't fit, hurt like hell, and loosened a few teeth, it should have been replaced at no charge with apologies, not with blame and accusations. read more