My truck was towed in on a Friday after talking with a man named Nick who sent what seemed to be a…read morefair estimate at the time. Nick later told me that I didn't need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car battery...that to me is outrageous !!!!

I had an electrical issue with my vehicle so I bought it to them, they diagnosed it and said it was…read morethe battery and tune up.after paying $300 2 months later the issue came back.. I went back, because I was under the impression they would gurantee their work, since its the same issue they said they repaired. My main complaint was, instead of trying to see what the problem may have been. Or to see maybe its something they may had missed. The gentleman started to quote me 100 dollars an hour for all the issues, to a total of 300. So after failing to identify my issue that my car was in the first place. I basically paying for them to troubleshoot my car..i could understand labor or parts...but additional inspection when you failed the first time. If this is normal than ill be wrong, but I'm just speaking my experience.

I had three repairs done by Master Auto. All were timely, done well, and a great value. I take all…read moremy cars here now! These guys rock! They fixed an issue the Chevy dealership caused in my Sonic, that nobody could figure out. Well, except Master Auto. They figured out the car was filled with the incorrect brake fluid, promptly diagnosed and fixed the issue.

If you go to Master Auto all you're going to get is empty pockets, they are charging $170 an hour…read morewhich they don't tell you when you drop off your vehicle by the way, I went in there to have three things done one of them being somewhat major my tea case needed split and a weak fixed. I told them it was because of a pinhole rubbing problem inside the t case that happens underneath the pump I told them exactly where it was going to be what the problem was everything the other two things were simply take a court of ATF out of my transmission and put a quart of Lucas oil stabilizer back in, and change my spark plugs and wires. When I dropped off my truck it had three quarters of a tank of gas, and I left them for 12 packs of soda for doing the complete job as a thank you now 2 Days later I get a call saying there's a hole in your TKS and there's nothing we can do about it, and do you realize how thick that Lucas oil stabilizer is his exact words were I am not going to sit here and watch it drain down the tube for 3 hours those were his exact words I'm sure he would have charged me for those 3 hours of sitting around too, so he denied to do that after accepting the job.. FYI you put the Lucas oil stuff next to something warm like in an engine bay and in 10 minutes, guess what it pours out just fine. They then told me I could come and pick up my truck it was ready to go and they had changed the spark plugs and wires. I got down there and he charged me just under $400 and in the end all that $400 got me was a plug in wire change out.. they put down 2.5 hours of Labor time just for the spark plugs and wires, and my truck went from three quarters of tank of gas to a quarter a tank of gas.. so what you guys do use my truck to run to the parts store all day? At $170 an hour none of this should have been an issue none of this should have taken place and I should have been able to go in pay what I was supposed to pay which would have been around 1,200 bucks and drive my truck home happy. Don't come to these guys unless you just need an oil change, battery change, oh and I guess we won't forget about spark plugs hahaha

Line express has been out go to oil change place for decades. The quality and timely service make…read moreit work it.

I had an appointment for tire changeover this morning…read more I went to the Swanson Ave location. Driving along N. Tommy Moe Dr. an employee got out of his car from the parking lot and ran out into the street right in front of me so I had to hit my brakes pretty hard to avoid hitting him. He darted into the employee entrance door in the back of the building. This guy literally played frogger running into traffic. I went to the tire shop. There was a sign on the front door that said the tire changeover is to be checked in at the front desk of the other building. So I went to the other building. The skinny white woman at the counter mumbled when she spoke so I couldn't tell what she was saying. She also barely moves her lips when she speaks like a ventriloquist. She was very grouchy and rude. I was able to decipher that she was telling me that my appointment was at the other building and pointed to the building next door. So I walked over to the building next-door, which was the building I had initially went to with the sign telling me to go to another building. The ill tempered Burnett lady inside told me that I need to go back to the first building and pointed me towards the other building. I told her they had just sent me over here. She turned around and walked away. So I begin walking again across the parking lot towards the other building and this time a third employee with bad posture was walking out the door and met me in the parking lot. He told me that there was another location near Carrs where my appointment was. (He was also rude And grouchy as well, but at least he told me what I needed to know. This information would've been helpful at the very beginning).

So as an update I was reached put to and we are working on a solution together. The manager is…read moreresponsive, respectful and has been trying to go above and beyond for a solution. I just work a lot so my responsiveness has been lack luster.

We bought a Maverick 2 yrs ago, 2023, we got the $10k service coverage. We have brought my truck in…read morefor codes, faulty braking system, faulty transmission, none of which was covered under the plan. Kenny use to be the service tech, great dude, he would work with us for drop offs. But unfortunately he retired and we are now stuck with Mark. This is about Mark now, Mark is the service manager: We brought our truck in for a transmission error, service department claimed it was faulty pins in the trailer plug in trailer port, they charged us over $300. It didn't fix the problem, the error keeps happening without pulling a trailer. It mostly goes off when going up hill. Anyways because replacing the pins in the plug didn't work we called and rescheduled an appointment. Mark had previous knowledge about our appointment today, Oct 7, 2025 @ 07:30, that we would be dropping off the truck at 07:30 on my husbands way to work, well at 07:45 Mark and rental(front desk) lady were no shows so my husband had to leave. My husband had it pre arranged from weeks ago the drop off time and pick up of a rental. My husband had to call Mark about this issue and Mark gave him attitude claiming "[we] were not working with them so he(Mark) doesn't think [he] can help us", how is making a prearranged appointment not working with them? So Mark is blaming us for his employees not showing up to work when all this was prearranged. They were supposed to send me 3 emails, I got 1. I checked all my folders/files in email. If one went through so could the others. Supposedly they are giving us a loaner tonight on my husbands way home from work and we are leaving the truck overnight. I'm sure the loaner will be $60, the tried to charge me $60 for TWO HOURS of having the loaner, not even a full day. Sounds like someone is skimming off the top, if you know what I mean. If you need a loaner got to Enterprise. I'm my other past experiences with Kendall Ford of Wasilla: Robin did NOT relay important information about my truck needing service, we had the appointment time, scheduled months out. Well in that time my breaks would stop working. I told Robin and she did NOT put it on the file. My breaks would engage, disengage completely, then reengage. Luckily Kenny was working there at the time and took this seriously, they were able to recreate the issue on my truck and with others on the lot. We have had several issues with Robin not putting notes on file or passing along messages. To the point the service department changed my oil that had maybe 150 miles on it, and in the process of them doing that they ripped my bottom shroud off the bottom of my truck and ruined the mounting holes. They never rectified the issue they caused. The level of disrespect makes me sick! I do NOT suggest Kendall Ford of Wasilla. Buy an older car that you can fix yourself

Booked oil change online. Available to accept my vehicle on time. Told me how long it would take…read moreaccurately. In and out in 45 minutes. Total was less than quoted which was a pleasant surprise. Staff is legendary. Thanks!

Despite my irregular schedule causing an unintended delay in our original appointment, you…read moreresponded to my updated timing with such kindness. In two days, I'll finally be visiting Hatch Peak, and I'm hopeful that Simon and Nick will be able to meet my needs. Given their excellent reputation, I'm looking forward to a positive experience as well. - 2012 Hyundai Tucson GLS

I'm a tough buyer. I know what I know and appreciate the help when I ask for it. I buy vehicles on…read morea regular basis and know when I'm being snowballed. Randy Richards and the guys on the team helped me into a great new pickup. I honestly don't think they could have done a better job. I compared with all of the local dealerships - and even a LARGE dealership outside and Randy was able to win my business. 5 stars. Highly recommended.

I have no words to you express my gratitude. I walked in so desperate thinking I had zero chance at…read moreanything nicer than my totaled out car or a beater with a heater. These men stayed with me and my upset kid all day to make sure we drove off, not only in a reliable vehicle but a vehicle 10x better than anything I could have imagined myself in. I am so happy I feel so blessed to have had their time and consideration. Thank you Casey B, Chris C. And Cody in financing you men are truly a gift and I can't begin to say thank you enough. My you fellows made buying a car so easy and fun and such a good experience compared to others I've had. I wish more people were like you 3. Thank you endlessly I love my car.

i would give a 0/5 stars if i could. Its sunday, I am currently sitting and waiting for someone to…read moreshow up because i was told i could get my truck between 12-2. its very clear no one is showing up. we dropped my truck off saturday at 12pm, we were told that theyre super busy so we would have to wait until the end of the night to get my truck or we could come in tomorrow (sunday) between 12 and 2 to get it. we were also told we would receive a phone call saturday afternoon letting us know what was wrong with my truck and for a price estimate and for approval to fix. there was ZERO communication. we NEVER recieved a call. i have no clue what is going on with my truck. to add onto this, we are driving 45 minutes just to get here. so now they wasted our time and i have no way of transportation to work tomorrow. this is ridiculous. do not come here

Meineke was great. They were able to get me in and Cara really knows her stuff…read more They were practical about the repairs and what I could afford.

rude staff, did not answer my question If they source used parts first. Would not give me a copy of…read morethe quote.

Complete incompetence, from estimate through repairs... including the absolute worst customer…read moreservice that I have experienced from any business. Due to the subpar estimate of the damages, the correct parts weren't ordered. The vehicle was with them for a month for a single panel with a dent. When repairs were completed, one of their technicians drove over our car key shattering it. McKenzie told us that we needed to bring another key immediately because they couldn't move the car and continue to work on other cars. She called shattering our key "a little hiccup", and said that although they agreed to pay for the key replacement, that I would need to bring it to the Anchorage dealership to have a new key programmed. I called the Anchorage dealership to make an appointment, and they said they could not schedule an appointment until the replacement key was ordered and paid for. The Anchorage dealership also said that the car would need to be with them 'all day'. Because we live in Wasilla, this would be a huge inconvenience that required two people from our family to drive to Anchorage and take the time of two people and gas for two vehicles. I don't consider this "a little hiccup" as McKinzie joked about. THEN, the worst part... when I called her back to let her know I had to pay for the key in advance before scheduling the appointment and asked how to get reimbursed, she LITERALLY scolded me like I was a child saying "We can't reimburse you! I didn't tell you that you could pay for the key. I need to do it because they give us a corporate discount". In summary, I understand the delays in getting the bodywork done. This is Alaska and things take longer than expected sometimes. I also understand that they shattered our key. It was an accident, accidents happen. The only thing that made me furious beyond believe was how McKenzie joked about this whole ordeal, calling it a little hiccup, and then scolded me when I paid for the key so that we could make the appointment to repair what they damaged. Her complete lack of regard for the time and effort it looks that it was going to take from me to fix something that they damaged during repairs I'm so upset. Her complete lack of professionalism when she scolded me for trying to get the repair scheduled speak volumes about their inability for basic customer service. I don't think that McKenzie should have any job where she interacts with the public on a professional basis.