Being a contractor I need my truck I came in from the road with a lot of damage to my vehicle and,…read morefrom the time I walked in the door.... I was treated with professionalism and I was put back on the road. Big thanks to everyone there!

HORRIBLE! I had a leaking tire. They told me it would be almost $800 for two new tires. I…read morebrought it to the local tire shop and the had me fixed in 10 minutes for $25. This shop is everything that is wrong with mechanics. They suck!

Brought in my Audi for alignment they did cel scan which I already knew what for charged extra $229…read morewhen no one gave them permission or told them to do it if I was in town to pick it up myself best believe I would pay them for it if I don't get refunded for it there gana loose lots of business called twice no answer. This is shady!

February 2024. My wife needed a block heater installed on her 2019 Subaru Forester. Aside from…read morecoordinating family carpooling into Anchorage Continental Subaru, we decided to try the valley since we live here. Wasilla's garages were overpriced with one garage billing $1,500 for a simple block heater install. Meanwhile Palmer's garages were similarly overpriced average $550 up to $750. It seemed to good to be true when we phoned Edmund's Import Auto. They quoted to us THREE TIMES $350 down to $338 over the phone. Finally my wife signed off with her e-signature at their front counter's computer for $338. He stated they would have it done next day at $338, so we committed to them. Bold faced liars! Next business day Edmund's Tracy said "Sorry, there was a mix-up, actually the cord doesn't fit the exhaust so we had to fast-lap another block heater!" "New price is now closer to $500!" My immediate thought to myself: "WTF!!" I told Tracy both she and her coworker stated $338. No if's, no and's, nor but's. Told Tracy my wife signed off for $338. Tracy denied this to me over the phone. Tracy literally LIED to us! Disgraceful. At that point it had deteriorated to a "He said! She said!" situation. If you value the integrity of your word, then do not go to Edmund's Import Auto because they don't value their word to you! Summary: DO NOT BRING YOUR VEHICLE to Edmund's Import Auto of Palmer Alaska if you expect quality customer service! They will lie to your face and rob you blind!

My truck was towed in on a Friday after talking with a man named Nick who sent what seemed to be a…read morefair estimate at the time. Nick later told me that I didn't need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car battery...that to me is outrageous !!!!

I had an electrical issue with my vehicle so I bought it to them, they diagnosed it and said it was…read morethe battery and tune up.after paying $300 2 months later the issue came back.. I went back, because I was under the impression they would gurantee their work, since its the same issue they said they repaired. My main complaint was, instead of trying to see what the problem may have been. Or to see maybe its something they may had missed. The gentleman started to quote me 100 dollars an hour for all the issues, to a total of 300. So after failing to identify my issue that my car was in the first place. I basically paying for them to troubleshoot my car..i could understand labor or parts...but additional inspection when you failed the first time. If this is normal than ill be wrong, but I'm just speaking my experience.

This place is garbage they charge me $615 to take my valve covers off and then they told me they…read moreput everything back together and they left my car in shambles I have both all over the place under the hood they put the engine cover all dirty and greasy in the back of my beautiful car on the carpet can't find none of the valve cover bolts there's other bolts laying in the valley pan that I have no clue where they go these people did a horrible job at overpriced me considerably didn't even put my car back together do not send your vehicle to them they are hacks and they don't know what they're doing they do not care about their customers

The owner pays himself 335k a year and spends his days shopping and making up errands. He…read morepersonally damaged customers wheels and dropped another customers brand new truck off a lift. Didn't admit it to either customer. Tried to blame the damage of the wheels on the tire man who was off. Tried to blame the dropped vehicle on his 17 year old son. Sent them back to Louisiana or Mississippi where their mechanics found the damage. And he lied to every present. Turns out being former usmc doesn't require integrity or honesty. I can't stand 2 faced liars.

If you are looking for looking for a reliable and honest mechanic shop, look no further than Brad…read more He is your one stop shop! I went to another shop 2 months ago and they lied to me. I started doing some research and I came across this company and it was the best decision ever. They do not take walk ins, so you need to call or email them first. They will send you a document for you to fill out. You answer questions about your car and what you are planning to do. They go over the request and Brad lets you know when to bring the car in for service. Once they go over the car, you will get a quote via text or email. In addition, once you approve it, they can send you the invoice so you can pay it from your computer. Once it is done, they will send you a report with before and after pictures. It is just GREAT!!! When you pick up the car, Brad will go over the parts and will show you the old parts that were removed. It is just a very good business model. The cost, it is fair market value and you are helping a local business owner. I can say that my car runs 200% better than ever before.

We have known Margaret and Brad for sometime. There are just some people whom you like from the…read moresecond you meet them. Margaret and Brad are those kind of people. Our car broke down last weekend and we had it towed to Margaret and Brad's shop. They had the car back to us very quickly and did not charge us an exorbitant amount to fix it. Thank you Margaret and Brad!! We wish you continued success with your business. Trish and Eric

Good old fashioned customer care and always quality work at a fair price. Have used this business…read moreseveral times and have never been disappointed.

Needed a bit of transmission work done while in town. They worked me into their schedule and did…read moreall they could to keep me rolling. Nice shop friendly employees.

On May 21st my Chevrolet Truck was dropped off at GForce Transmission. It was towed there after…read moremaking a grinding sound when put into drive. They did not look at it or inspect it until June 1st. Initial estimate was $3800 but was told it might be higher if they found damaged parts. They found damaged parts and quoted me $5140 (need rear main seal and an exhaust gasket. Both quoted at $200 total) - I said "Thats half of what I paid for the truck!" Ed said, "but you cant sell it the way it is and new trucks are very expensive right now" (During the post stimulus inflation time frame) - It was explained to me that the planetary gear(s) had cracked and were destroyed. I needed new steel hard parts. I asked for pictures since the repair was so expensive and this was my first time at this shop. Ed said - "We dont do that here, but I can make sure you get your old parts to inspect" - I said I didn't like it since the amount was so high but the truck was there and apart, so lets just move forward and make sure I get my parts separate. I have been to a transmission shop in the past that gave me a box of parts that were full of several parts that never fit my broken transmission. Make sure I get MY parts Ed. Not someone else's" Ed said - "I will make sure to do that". I was called on June 14th and informed the truck was done. I showed up to pick it up on Thursday June 17th. Almost a month after it was towed to their shop. (Time was not my problem with these guys. There was a 3 day weekend involved and there shop had a water leak. Both of which Ed informed me of) When I walked in, I was given the warranty card and invoice which I will supply to anyone that would like to investigate this further. I was told to sign the warranty card, which I did, and was shown the invoice. As I was reviewing the invoice, Ed grabbed my credit card off the counter. I asked a few questions and he kept saying, "we will go through all of that in a minute" - as he was running my card. The invoice had no serial numbers for parts, nothing to show except line items anyone could have typed up. It did not even have the supplier names or sku's for me to research further. I literally have no proof of these parts being in my truck right now. As soon as Ed was done with my card, I asked to see my parts and was escorted into their shop where they pointed to several totes full of about 5-7 other transmissions parts. I was told the builder didn't keep mine separate. I very quickly told them that what they did was shady and unprofessional. Ed apologized several times. I never threatened or used foul language during any of this exchange. He said he stands on his "43 years of transmission building" - I told him he was shady and unprofessional and my whole experience is bad. I have no way of knowing what they actually did on my truck and how they handled myself and my vehicle was horrible. I am currently on the phone with my bank to cancel my payment until I receive purchase orders and any type of proof from them of any type of service done. _Update 6/17/2021-- Just called to ask Ed for any purchase orders for any parts they installed on my truck and he said he didn't have any and was busy with another customer and hung up. _Update 6/18/2021 -- Ed said he would call me today with a box full of parts from my transmission. Business closed without a call out to me. Big surprise huh? __________________________________________________________ DO NOT GO TO THIS BUSINESS

I cannot believe the difference in how my SUV drives. It's like a new car again! Thank you so much…read morefor the excellent work on my car. I finally found a trustworthy mechanic.

This review will get updated whenever we end up needing a repair, but from an initial customer…read moreservice perspective this place knocks it out of the park. Now the details...called to schedule an appointment for a check engine light. Edward and my husband played a bit of phone tag but he eventually connected and got on the schedule. Prior to his appointment, the check engine light was figured out so my husband called to cancel his appointment. Edward was super helpful and spent over 15 minutes discussing maintenance tips and recommendations to keep our truck running great. Between prompt callbacks and very friendly engagement, I can't imagine that this garage is anything but top notch. Glad I found them!

From the owner: At 1023 Diesel, our mission is to be the premier destination for diesel pickup truck maintenance…read moreand repair in the Valley. We are committed to delivering unparalleled service through our team of highly skilled professionals, who combine expertise with a passion for automotive excellence. Our goal is to ensure that every customer leaves with a vehicle that not only performs at its peak but also with the confidence that it has been cared for by the best in the business. We strive to build lasting relationships by providing honest, transparent, and top-tier service, making us your trusted partner for all your diesel truck needs.